Who would you trust? - IOSH...Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy,...
Transcript of Who would you trust? - IOSH...Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy,...
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Who would you trust?(and who would trust you?)
IOSH North Wales Branch
Sara Lodge, Beehive and b.SAFE Safety Culture
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Presentation outline:
1. Organisational and safety culture models
2. Changing culture and behaviours
3. Case study – Alstom Power Services
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Which of these are part of organisational culture?:
Size/type of company cars
Recruitmentadvert
Length of meetings
Mission statement
Business merger ten years ago
Dress codes
Christmas party
Display cabinetat reception
KPIs
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Strategy
sYstems Structure
Training& development
Employees
Resources
CORE VALUES& BELIEFS
Beehive SYSTERMs model:
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Management
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Strategy
sYstems Structure
Training& development
Employees
Resources
CORE VALUES& BELIEFS –
‘Safety pays’
Safety culture
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Management
Safety Safety
Safety
Safety
Safety
Safety
Safety
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Beehive Behaviour Change model:
1) Pre -awareness
2) Awareness
3) Planning to change
4) BEHAVIOUR CHANGE
5) Consolidating
6) Completion
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Bradley Curve model:
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Dependent safety culture:Safety = following rules that
someone else makes
Incident rates decrease
Safety is something safety
engineers/reps do
Belief - safety will improve “If
only people follow the rules”
Compliance under scrutiny
Reward and punishment
Training
‘External attribution’
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Independent safety culture:Personal knowledge and
accountability
Personal values
Care for self
Practise, habits
Individual recognition
Compliance based on
principle
Belief – ‘what I do impacts
on others and safety’, ‘I can
change what I do’
‘Internal attribution’
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Interdependent safety culture:
Safety owned by the team
Teams take responsibility for
selves AND other teams
Poor performance challenged by
the team
People actively converse to
understand other points of view
Belief – ‘Improvement can only
be achieved jointly’
Adult – Adult relationship
‘Systemic attribution’
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
1) Field and desk research
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Good listener
Good communicator
Motivator of self &
others
Empathy and
understanding
Resilient
Lead by example
Leadership
Compassionate
Approachable
Consistent
Observant
Earns and gives respect
Teaches
Gives praise
Sets standards
Delegates
Rewards and recognises
Takes responsibility
‘Psychologist‘
People management
Reliable and dependable
Able to explain clearly
What makes a good supervisor/site manager?
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
‘A pretty good SMS with 100% buy-in is better than a perfect SMS with 0% buy-in’
Dr James Reason
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
2) Key principle
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Trust&
Trustworthiness
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Safety culture - ‘What people at all levels in an organisation do and say when their commitment
to safety is not being scrutinised’
Dr James Reason
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
3) Programme design
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
• 12 months - development not training –developing ‘who’ not just ‘what’
• Senior managers did it first• ‘Building safety through…’ modules • One to one workplace coaching• Focus on human performance,
communication, collaboration, performance management, presentation skills, leadership
• Experiential
D2i Programme:
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
4) Results
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Programme outputs:
• 10 – 90
• 23 – 19
• 40 – 20
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Strategy
sYstems Structure
Training& development
Employees
Resources
CORE VALUES& BELIEFS –
‘Safety pays’
Cultural change
© Copyright Beehive Coaching and leadership Development Ltd
Management
Safety Safety
Safety
Safety
Safety
Safety
Safety
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Beehive Coaching and Leadership Development Ltd, PO Box 213, Conwy, LL30 9FX, www.beecld.co.uk; 07780606307
Safety culture seminar Feb 24th 2017 –‘Change the conversation, change the culture’
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Brathay Trust, Cumbria
Strategic managers & leaders from safety critical sectors with responsibility for OHS, Human Performance and safety culture
Share the results of research into safety culture
Experience different approaches to safety education
Explore the concept of a 'Soft SQEP‘
Consider safety culture in the light of ISO 45001