Who needs an iPad?

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Who needs an iPad? Tom Stewart Executive Chairman, System Concepts

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Paper presented by Tom Stewart at the Institute of Ergonomics and Human Factors Annual Conference 13th April 2011. Illustrated by video snippets of his young grandsons mastering the iPad, Tom reviews the experience of toddlers, silver surfers and himself living with the ipad for a year. Who needs one? Who knows but millions and millions of people clearly want this game changing device.

Transcript of Who needs an iPad?

Page 1: Who needs an iPad?

 Who needs an iPad?

Tom StewartExecutive Chairman,

System Concepts

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What is usability?

according to British StandardBS EN ISO 9241-11, Guidance on Usabilitya usable system or product is Effective Efficient in use of resources Satisfying for users

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Out of the box, the iPad came with

Effectiveness – thousands of apps Efficiency – lots of users familiar with multi-

touch interface Satisfaction – an Apple speciality.

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But who needs it? and is it a business tool?

Toddlers Pensioners and me

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Explore and Eat – two key business tasks for toddlers

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Effective - great apps for exploring

Features only a child could findOld MacDonald had a … bulldozer

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Efficient – the naturalness of swipe

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Folders – no problem

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Satisfying - endless engagement

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Drawing is a great app

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Potential problems - dribble proof

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Auto rotate and American accents

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“Not working bumpa”

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great for sharing ... even with Grannie

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‘silver surfers’ – main tasks

email (web) photos (lots) skype

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great mail client

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touch works well for photos

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accessibility as standard

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Not so good for…

Email unless you want to share

Skype video Still need a computer

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Me – early adopter

Bought it for fun Love sofa surfing Makes the web even

more accessible Surprised by joy of

email (gestures), Unexpected use for

meeting notes

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potential frustrations

no print yet but not as big as deal as I thought lack of removable storage – not actually

noticed problem yet bought wi-fi only – but largely ok lack of inputs – bought adapters (not used

them in earnest yet)

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who needs one?

Not the right question Remember JF Kennedy and Black &

Decker

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Ask not what the iPad can do for you, ask what you can do with an iPad

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Who needs an iPad?

““people need holes not drills”people need holes not drills”

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Or do they

visual slide me with drills wants are not the same as

needs and do change

but I want drills!but I want drills!

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So who wants one?

iPad 15 million iPad2? who knows