Who are the users?
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Lesson 1Who are the
users?• Group 6 •
CCU 2015/2016
Francisco Maria Calisto (70916) | Bruno Cardoso (72619) | Ana Beatriz Alves (74190) | Inês Urbano (75296)
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1.Stakeholders
Whoever is involved in the development of the product.
There are several types of stakeholders with varying degrees of influence on the final result.
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Base stakeholder
sEnd-users
ClientsTarget audience for the direct interaction of this product.
Elderly peopleNursing home caregiversActivity program volunteersRelatives
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Base stakeholder
sEnd-users
SuppliersEntities accountable for providing services to the clients
Human-resources managers Medical staffNursing homes
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Base stakeholder
sDevelopment team
Suppliers
WebmastersTest team
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Satellite stakeholder
sWho indirectly benefits from
this project
Medical institutions
Pharmaceutical companiesSalespersonnel
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2. User Profiles
For each base stakeholder, we should define relevant traits that will help us meet our users needs.
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Knowing the userInterestsRelaxingSocializingWatching TV shows
NeedsBeing in touch with familyRemembering appointments or duties
LimitationsBasic gadget usageWeak eyesightLimited motion ability
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Elderly peopleCharacteristics
Age factor 65+
Basic literacy qualifications
Early contact with technology
Mental capacity
Reduced mobilityImpaired vision or hearingCommunication with relativesHealth statusDependant on a third-partyRetired
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Nursing home
caregiversCharacteristics
Awareness of each person’s individual care needs
Good connection with their patients
Proximity to patient familyOn-site supportEnsurance the sound mind of
the elderlyLong or short-term nursing
supervision
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Activity program
volunteersCharacteristics
Easy to adapt to technologiesPatience in helpingResponsible for basic
technical supportResponsible for hiring
advanced technical support
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RelativesCharacteristics
Time availabilityRelationship with the elderProvide characteristics about
the elderly personWarns all the hazard situation
in which the elderly person might get into, due to their special condition
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3. Focus Group
Which entities will constitute our main user-base.
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We chose this groups of stakeholders...
Elderly people
The product is aimed mainly towards this group of people.
Nursing home employees
Provide personal care or any kind of assistance in need for the elderly.
Relatives
Can aid in over-complex tasks and operate the application with ease.Possible remote vigilance.
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And the main focus group of stakeholders...
Main focus Elderly people
Who are they?- 65+;- Basic literacy qualifications;- Normal literacy qualifications;- Advance literacy qualifications;- Elderly University Students;- Retired;- Mainly limited;
- Limited mobility;- Lack of view;- Technologically unfit;