Whirlpool Hdw 1011 Wg-gb

SERVICE Whirlpool EMEACustomer Services

HDW 1011 WG-GB

Service InformationWashing machine ACCESSHDW 1011 WG-GB8570 084 15102Last Modification: 04/21/09Creation Date: 04/20/09

Spare Part List 2

Exploded View 5

Technical Data 7

Wiring Diagram 10

Circuit Diagram 12

Program Chart 14

Testprogram 26

Error Codes 27

Service Bulletin 4812 712 40324 29

Service Bulletin 4812 712 40351 31

This document is only intended for qualified technicans who are aware of therespective safety regulations.Subject to modifications

© Whirlpool EMEA www.scc-service.com


8570 084 15102, 04/21/09page 2 of 31

Spare Part List

Pos 12NC Description

001 0 4812 440 10717 Cabinet Service-Kit white002 0 4812 440 10966 Flap Filter002 1 4812 440 98221 Protector003 1 4812 464 48169 Crossbar rear003 2 4812 464 48175 Crossbar table top

003 3 4812 464 48176 Crossbar transport004 0 4812 440 10786 Drip tray assy011 0 4812 462 18303 Adjust. foot021 0 4812 440 10787 Front panel white024 0 4812 440 11437 Panel rear

025 0 4812 440 10789 Bracket control board025 1 4812 440 11543 Water guide030 0 4812 440 10798 Table top white040 0 4812 417 19178 Hinge kit door050 0 4812 459 38064 Plinth white

061 0 4812 466 88705 Counter weight rear061 1 4812 466 88706 Counter weight front081 0 4812 466 48095 Shock absorber086 0 4812 452 18994 Screw M8x20 A2F086 1 4812 505 18367 Nut push in M 8

130 0 4812 417 28086 Plate door lock131 0 4812 417 28087 Lock hook door135 1 4812 498 18264 Pin door safety135 2 4812 492 58044 Spring doof safety135 3 4812 532 18068 Washer door safety

140 0 4812 450 78023 Door glass deep141 0 4812 466 88692 Protector door grey143 0 4812 440 11174 Frame door glas grey144 0 4812 440 10834 Frame glassdoor144 1 4812 401 48585 Clamp door glass

144 2 4812 560 18068 Screw; DIN 7500, CM 5x14144 3 4812 502 48015 Screw 4,0x16-TORX191 0 4812 466 68784 Door bellow Access US/EU NBR191 0 4812 466 68785 Door bellow Access US/EU EPDM191 1 4812 401 18657 Strap bellow, tub

191 2 4812 401 18621 Ring bellow front200 1 4812 418 18448 Tub USA, Frontpart cpl.200 2 4812 418 18449 Tub, half rear cpl.200 4 4812 290 88054 Clamp for tub220 0 4801 111 01788 Drum high cpl.

223 0 4801 111 01778 Drum lifter 1x223 1 4801 111 01779 Drum lifter Set 3x271 0 4812 358 18209 Belt J7272 0 4812 528 58037 Pulley272 1 4812 532 28944 Nut M16 f. pulley, drum

290 0 4812 532 68124 Gasket tub301 0 4812 453 10815 Control panel + handle drawer303 0 4812 498 18265 Handle drawer white321 0 4812 453 10816 Insert panel332 0 4812 410 29336 Button assy program, green



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332 1 4812 410 29056 Button assy temperatur white332 2 4812 410 29576 Button assy cycke 4x, whistler grey332 3 4812 410 29058 Button assy options white332 4 4812 410 29337 Button assy cancel, red400 0 4812 361 58446 Motor

421 0 4812 121 18285 Interf.filter430 0 4812 360 18597 Pump cpl.430 1 4812 466 68879 Damper rubber rear430 2 4812 466 68758 Damper rubber front451 0 4812 259 28854 Heating element 2050W, 240V

451 1 4812 401 18581 Fastener heating element EU451 2 4801 111 02073 Screw 4x12480 0 4801 111 00003 Cable harness motor480 1 4801 111 00107 Cable harness main480 2 4812 321 78367 Cable harness valve

490 0 4812 321 18043 Connect.cable 5m491 0 4812 321 28367 Strain relief491 1 4812 502 38152 Screw 4.8x19521 0 4801 111 00108 Control board OMEGA, programmed521 0 4801 111 01744 Control board BASIC "ACCESS SEMI"10kg

521 1 4812 214 70851 Control unit motor cpl.571 0 4812 281 28429 Inlet valve; single572 0 4812 281 28432 Inlet valve; single, hot581 0 4812 271 28582 Pressostat582 1 4812 271 28522 Flowmeter

620 0 4812 276 28452 Unit,pushbutton630 0 4812 280 58041 Door lock691 0 4812 259 28863 Sensor temper. NTC701 0 4812 530 29329 Hose, inlet; EN 11770 Reflex701 1 4819 530 28928 Hose inlet, hot, 2m

701 3 4812 530 18075 Hose inlet Set (hot+cold+U-Bend)702 0 4812 530 29264 Hose flowmeter702 3 4812 530 29263 Hose valve-dispenser707 1 4812 526 48228 Nozzle inlet cold707 2 4812 630 58102 O-Ring 8,1 x 1,6 mm

707 6 4812 526 48035 Nozzle warm707 7 4812 526 48143 Reflector hot water708 0 4812 530 48626 Bend711 0 4812 418 68423 Dispenser712 0 4812 418 89091 Drawer detergent

713 0 4812 418 89013 Hook drawer714 0 4812 418 70053 Container detergent717 0 4812 323 18006 ACTUAT.DISTR.WH7100D717 3 4812 321 38026 Lever connection717 4 4812 321 38027 Lever distribution

717 5 4812 528 38069 Cam actuator717 6 4812 492 58045 Spring f. lever717 7 4812 502 18623 Screw PT3,5x20-TORx20718 0 4812 526 48258 Siphon718 1 4812 418 89089 Separator set



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753 0 4812 418 68292 Chamber,air754 0 4812 530 29414 Drainhose754 1 4812 530 29445 Lock eco ball754 4 4812 401 18623 Clamp 98,5 mm760 0 4812 480 58317 Filter set pump - 92514001

760 1 4812 466 88707 Gasket filter781 0 4812 530 29376 Hose draining short781 1 4812 530 29282 Hose connection outlet782 0 4812 530 29196 Hose pressostat,with protector783 4 4812 530 29413 Hose draining inner

785 0 4812 530 29303 Hose Draining785 1 4812 462 79641 Stopper787 0 4812 530 28813 Steam hose Delta787 1 4819 401 18174 Clamp of exhaust hose 25-45 mm787 5 4812 401 18624 Clamp 52,0 mm

794 2 4812 530 58164 Sealing794 5 4812 530 58098 Gasket900 0 4812 255 18288 Holder Hose outlet900 1 4812 255 18289 Holder Hose outlet, single900 2 4812 401 18501 Clamp hose 19.2 mm

900 3 4812 401 18626 Clamp 32,7 mm900 4 4812 401 18627 Clamp 40 mm900 5 4812 401 18628 Clamp hose 15,5 mm900 6 4812 255 18249 Holder drainhose inner904 0 4812 462 79893 Threaded cap for dispenser

910 0 4812 502 48344 Screw910 1 4812 502 18624 Screw 3.5x10-F A2F910 2 4812 502 38352 Screw 4x10910 4 4812 930 08022 Screw 4.2x13-F-H910 5 4812 502 18382 Screw M8 X 35

910 6 4812 502 38355 Screw 4,2x16 T20910 9 4812 502 18827 Screw 4.2x14.2921 0 4812 011 18523 Ring circlip drive system930 0 4812 492 38403 Spring,suspens. KD-Set (2x)930 1 4812 492 38388 Silent bloc

941 0 4812 520 28183 Bearing,ball 6307 2Z C3 GJN941 1 4812 520 28004 Bearing,ball 6206 2Z C3 GJN952 1 4812 524 48014 Bushing f. shaft seal953 0 4812 530 68029 Shaft seal961 0 4812 268 18018 Distance sleeve upper

961 1 4812 268 18019 Distance sleeve lower965 0 4812 466 68812 Cover965 1 4812 262 78011 Threaded cap tub rear part993 0 4819 530 29028 U Curve for outlet hose993 3 4812 395 58004 Tool



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Exploded View



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Exploded View



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Technical Data

Dimensions + Weight

Product dimensionsHeight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96.5 cmWidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68.6 cmDepth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78.5 cm

Weight

Electrical base data

Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V ± 10 %Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 HzPower Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.3 kWFuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 A

Drum data

Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 lWash speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 / 40 rpmSpin speed

max. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1100 rpm

Pressostat

Water Level drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (measured inside of the drum, rear position)Level1

Switching point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 - 50 mmOverflow

Switching point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 - 300 mm

Door lock

Coil 1 - 2 and 2 - 3:Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230 VFrequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 - 65 Hz

Resistance

1 - 2 (lock) 133 Ω

2 - 3 (unlock) 140 ΩLocking time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 msUnlock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 s

Heating element

Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 VTotal power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2050 WHeating resistances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .R25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 - 30 Ω



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Resistance NTC

0 °C 35.9 kΩ

30 °C 9.8 kΩ

40 °C 6.6 kΩ

50 °C 4.6 kΩ

60 °C 3.2 kΩ

70 °C 2.3 kΩ

95 °C 1.1 kΩ

Inlet valve

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . cold/ hot fillWater temperature

max. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 °CRated flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > 1 bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 l/minPressure range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.5 - 10 barNominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 V / 50 HzNominal resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 °C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8 kΩ ± 10 %

Drain pump (synchronous)

Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 VTotal power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 WFrequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 ± 3 HzResistor (coil) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 ΩCapacity (1.25m height) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 l/min

Flow meter

Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 VPressure area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.5 - 10 bar

Distribution actuator

MotorNominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V + 10 %, - 15 %Nominal resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 °C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.5 kΩ ± 10%

ContactNominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 V

Motor

Contacts Resistance

1 - 2 5.96 Ω

1 - 3 5.96 Ω

2 - 3 5.96 Ω

4 - 5 115.4 Ω



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Control board

Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Output

Pump (on) DP2.1 - DP2.2 230 V

Valve cold (on) VCH7.1 - VCH7.3 230 V

Valve hot (on) VCH7.5 - VCH7.7 230 V

Heating (on) HE2.1 - HE2.2 230 V

Motor distributor (on) DI6.1 - DI6.3 230 V

Pressostat

Layer of froth PR6.1 24 V

Vcc PR6.2 24 V

Overflow PR6.3 24 V

Vcc PR6.4 24 V

N2 PR6.5 24 V

N1 PR6.6 24 V



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Wiring Diagram



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Legend



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Circuit Diagram



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Legend



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Program Chart



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Testprogram



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Error Codes



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Error Codes



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Service Bulletin 4812 712 40324

AUTHOR: Juergen ReinhardtLast Update: 01/21/10VERSION: 1.1TITLE: Failure indication F11

REMEDIAL ACTION

HARNESS CHECK:Check all cables and connectors on the MCU and motor, all connectors must be proper engaged.Check all connectors on the CCU, especially DLS5, MS2, DL3, DS3 and MI3.Check as well the connectors around the door lock.!! Important !! Guarantee no bending of contacts inside the connector housing and a proper seat of all wires mounted in thehousing.

DRUM CHECK:The drum must be turned easily without any noise from the bearing or from a foreign object sticking somewhere around thedrum.

MCU CHECK:Disassemble the MCU and check for visual damages e.g. burn mark

CCU CHECK:Inspect the function of relay K6.How to verify the function of the relay ?Disconnect the CCU from power. Move off the plugs MS2, DLS5 HE2 and IF2 in order to avoid measuring influence.Usea continuity tester and check between contact 1 of IF2 and all contacts of the DLS5 interface. If more than one continiuos



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path is found, the relay is defect.

Text

Having in the washing machine a CCU with either factory 12NC: 4619 702 19681 or 4619 702 19682 the CCU must bereplaced by 4801 111 00437 (4619 702 19683)

F11 in appliances produced between December 2007 and June 2008 the CCU and the MCU must be replaced as well.Please use always the latest version 4619 702 80103 –> 4801 111 02408 of MCU and 4619 702 19683 –> 4801 111 00437of CCU

In all appliances produced from July 2008 onward only the MCU must be replaced when all actions descriped aboveare failed.


- DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! -

- DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! -


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Service Bulletin 4812 712 40351

AUTHOR: Juergen ReinhardtLast Update: 11/22/10VERSION: 1.0TITLE: F35 indication in Eurostar / Access 11kgSUBJECT: Water drops could obstruct pressure-switch hose and leading to negative pressure values during the calibrationphase. The water drops can flow into the air hose during transport vibration and/or handling during installation.

REMEDIAL ACTION

The design of the air chamber has been changed in order to avoid the failure indication F35. The modifed air chamber isavailable under the current existing 12NC for this part (4812 418 68292)


Whirlpool Hdw 1011 Wg-gb

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