Where Collaborative Tools Are Key to Company Culture: Dan Pontefract
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Transcript of Where Collaborative Tools Are Key to Company Culture: Dan Pontefract
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The Goats (aka kids)
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‘Damian’
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I’ve made some observations …
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Work Life
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So why do organizations feel like this?
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One disengaged employee costs,
on average, $10,000 in profit annually.
Aon Hewitt, 2010
The lost productivity of actively disengaged employees costs the US
economy $450-$550 BILLION annually. Gallup
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One disengaged employee costs, on average, $10,000 in profit annually.
Aon Hewitt
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“The purpose of business is to create and keep a customer.”
“So much of what we call management consists in making it difficult for people to work.”
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To avoid this in our organizations
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we NEED this
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Like a Barn Raising
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How Do I Know It Works?
(a TELUS case study)
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Who is TELUS?
Unionized work force Home, mobile & office workers
Engagement challenges Typical business units
13.5m
customer
connections
44,000+
employees Multiple
countries
$11.7
billion
Vast
product
lines
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Implemented three models to support our change
Learning Leadership Collaboration
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The Early Days
53 58 54 57
0
20
40
60
80
100
2007 2008 2009 2010 2011 2012 2013
TELUS Employee Engagement
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Magic Dust Not Applied
53 58 54 57
70 80 83
0
20
40
60
80
100
2007 2008 2009 2010 2011 2012 2013
TELUS Employee Engagement
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Culture is our Competitive Advantage
“the TELUS engagement score is
#1 globally amongst organizations
of its size and composition”
AON Hewitt
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2
Live Webcast Live micro-blogging Habitat Videos
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Leadership & Games
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How has an Engaged
Workforce helped
TELUS?
PS. Business Benefits
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Global leader in total shareholder return
TSX
+ 50%
Global Peers
+ 81%
+ 198%
TELUS outperforms TSX by 148 percentage points
$80
$120
$160
$200
$240
$280
$320
May 2009 Sep 2009 Jan 2010 May 2010 Sep 2010 Jan 2011 May 2011 Sep 2011 Jan 2012 May 2012 Sep 2012 Jan 2013 May 2013
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TELUS leads in total shareholder return since 2000
1 TELUS 233%
2 BCE 160%
3 Singapore Telecom 109%
4 Verizon 79%
5 Telstra 46%
6 AT&T 45%
7 Swisscom 32%
8 New Zealand Telecom 14%
9 Portugal Telecom 8%
10 Telefonica SA -18%
11 BT Group -55%
12 Hellenic Telecom -57%
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Commissioner for Complaints for Telecommunications Services (CCTS)
Annual report released Nov 6, 2013
details the complaints they have received with respect to the telecom industry.
Industry Complaints
TELUS Complaints
26%
27%
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Curriculum Vitae Submissions
116,022
164,508
201,897
207,744
251,000
0
50000
100000
150000
200000
250000
300000
2009 2010 2011 2012 2013
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The Rising Tide of TELUS
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Leadership & Internal Culture
Digital Readiness / Connected Learning
Career & Talent
Services
Onboarding and
Induction
Flexible Work Styles
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So what is a FLAT ARMY?
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Connected Leader
Attributes
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becoming
being
beyond Coaching Measuring Adapting Exploring Bettering
Trusting Involving
Empathizing Developing
Communicating
Analyzing Deciding Delivering
Cooperating Clowning
Connected Leader
Attributes
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connect
consider
communicate create
confirm
congrats
CLAM
Collaborative Leader Action Model
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Connected Leader
Attributes
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My Kids Expect Collaborative Behaviour
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We Are Born To Be A Part Of Something
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Employee Engagement is Critical
Collaboration is a Behaviour …
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He’s German He’s Not
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even The
Beatles had to
prepare
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But if all else fails …
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