Where Are the Leaders? Changing Organizations From the Inside Out
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WherearetheLeaders?JenniferMoss,PhD
Director
BellevueUniversity’s
HumanCapitalLab
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WherearetheLeaders? Becomingastrategicpartnerwithinyourorganizationtakesmorethanknowledgeofthebusiness,understandingeducationorevenpossessinggreatcommunicationskills.
Dialoguewithotherlearningleadersaboutleadershipqualitiesthatmovethemfrom“ordertaker”to“strategicpartner”.
www.humancapitallab.org
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Whatisrequiredoflearningleaderstodayistheknowledge,skills,abilitiesthatallowthemtodirecttheactivitiesofthelearningorganizationandpushthoseactivitiesacrossorganizationalboundariesinapurposefulway.
WherearetheLeaders?
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BellevueUniversity’sHumanCapitalLab
Dedicatedtocreatingthebodyofknowledgearoundhumancapitalmanagement
Engagedwithlearningleadersonadailybasis Dedicatedtoadvancingthefieldoflearning Focusedonhelpingorganizationsmeasurethebusinessimpactoflearning
www.humancapitallab.org
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Let’stalk….
What’sstoppingleadersfrom
becomingstrategic?
www.humancapitallab.org
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WhatStopsLearningLeadersfromMeasuringBusinessImpact
GroundedTheoryStudy Interviewed25LearningLeaders–Topintheirfield
Results:Primaryfactors–LearningLeader
Results:Secondaryfactors‐Organization
www.humancapitallab.org
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FocusforToday
Leadership– Whatisit?
– Howdoyouknowitwhenyouseeit?– Whyisitsodifficult?
www.humancapitallab.org
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Whoareyouasaleader? Whatmakesasuccessfulleader?
Whatbehaviorselicitoptimalperformance?
Whatleadershipstylesworkinspecificcontexts?
WhatisServantLeadershipandDoesitexist?
www.humancapitallab.org
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Questions?
LeadershipandManagement…aretheythesame?
Whatisyourdefinitionofthe“ideal”leader?
www.humancapitallab.org
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Whydidyougointolearning?–YourJob
Service? Science? Passionforfield? Areyougettingandgivingwhatyouwant?
www.humancapitallab.org
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Servantleadership–YourLearners Serveothersfirst–Gandhi,MotherTheresa
Letfollowersdeterminegoals Comprisedofthefollowing
– AltruisticCalling– EmotionalHealing
– Stewardship– BuildingCommunity
– PerceptualMapping
www.humancapitallab.org
Characteristics:Strong,Capable,Energetic,Powerful,Strategic…yetdriventoserveothers.Beenproventobethemosteffectiveatmeetingfollowersgoals
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Whatmakesaneffectiveleader?
ServiceandAltruism–effectivelymeetingtheneedsofothersthroughservice
But….TheseleadersareNOTnecessarilySuccessful.
Why?
www.humancapitallab.org
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HateOrganizationalPolitics?
Whyisitimportanttobuildyournetwork? Whatstopsyou?
Whodoyouneedtoalignwithtoachieveyourgoals?
Wholosesoutifyoudon’tbuildyournetwork?
Wholosesoutifyoudon’tusepoliticalskills?
www.humancapitallab.org
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WhatmakesaSuccessfulLeader?–YourOrganization
TraditionalDefinitionofSuccess‐‐promotability/influence/formalpower
ResearchResults–InterpersonalPoliticalSkills(Ferris,Davidson,andPerrewe,2005) Networking–whodoyouknow? SocialAstuteness–doyouknowhowtoact? ApparentSincerity–dotheybelieveyou? InterpersonalInfluence–dotheyfollowyourlead?
www.humancapitallab.org
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APrimeronLeadership–YourTeam
Transactional‐management
TransformationalLeadership–basedinmoralgood– Individualizedconsideration–doyouknowyourpeople?– IdealizedInfluence–dotheyrespectyou?– InspirationalMotivation–doyouinspirethem?
– IntellectualStimulation–doyoukeeptheminterested?
Proventobethemosteffectiveinobtainingorganizationalgoals
www.humancapitallab.org
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Imaginewhatwouldhappen…. IfyourinitialServantmotivationscouldberealizedthroughtheuseofincredibleLeadershipskills?
WhatifInterpersonalPoliticalSkillsenabledyoutoSERVE?
Howwouldyourworkchange? Howwouldyourlifechange?
www.humancapitallab.org
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Whatspecificstepscouldyoutaketobuildyournetworkandpoliticalskills?
Whatareasareyoumostinclinedtoserve?
Howcanyouachievethosegoals?
WHOAREYOUASALEADER?
www.humancapitallab.org
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Learningleaderaschangeagent–necessarytobecomestrategic
“Themythofleadershipisthemythofthelonewarrior:thesolitaryindividualwhoseheroismandbrillianceenablehimtoleadtheway”(Heifitz,1994).
Thisnotionreinforcesisolation,despair,andlackofmovementforward
“Howdoyoustomachtherepercussionsofthedistresscausedbychange,whileatthesametimeprovokingit?”
Howdoyoudealwiththestress?
www.humancapitallab.org
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Howtodealwiththechallengeofleadingchange
What“factionsinthecommunity”areyouseeing?
Towhichfactionsdoyoualign? Whichcommunitydoyouwanttouseyourpowertoimpact?
Whatsuperficialissues(schedules,power,structure,linesofauthority,technical,personalitydifferences)aremaskingthetrueissues,representedbyfactions?
Howcanyoubreakthecyclesyouseeandmovetowardimprovement?
www.humancapitallab.org
Getonthebalcony– alternatebetweenparticipatingandobserving Identifythetrueadaptivechallenge,fromthe“birds‐eye”view
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FromtheBalcony:Whatiscausingthedistress?
Whatinternalcontradictionsdoesthestressrepresent?
Whatarethehistoriesofthesecontradictions?
WhatperspectiveshaveIandotherscometorepresenttovarioussegmentsofthecommunitythatarenowinconflict?
Inwhatwaysareweintheorganizationmirroringtheproblemdynamicsinthecommunity?
www.humancapitallab.org
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Regulatingthedistress
Whatarethecharacteristicresponsesofthecommunitytodisequilibrium(confusion,senseofthreat,confusedrolesandrelationships,conflict)?
Haveyoueverwitnesseddistressreachabreakingpointbefore,inanycontext?
Whatactionshaveyouseenrestoreequilibrium? Whatmechanismsdoyouhavetoregulatedistress?
www.humancapitallab.org
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Givingtheworkbacktothepeople
Leadersoftenassumetheproblemsareforthemtosolve,alone
Givingworkbacktopeoplemeansorchestratingconflict Wehavetoknowthe“textureofinterest”inpeople’slives
Changesinwhosevalues,beliefsorbehaviorswouldallowprogress?
Whatarethelossesforallinterestedparties?
Howdoesmyroleimpacttheseparties?
www.humancapitallab.org
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Youasaleader Doyouseethedifferencebetweenyourselfandyourrole?
Canyouexternalizetheconflict?“whenconflictingcriticismsseemtodamnwhateveronedoes,thedistinctionbetweenroleandselfcanbelifesaving”(Heifitz,1994,p.265).
Differentiatethe“message”fromyourself
www.humancapitallab.org
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Whoareyourpartners? Confidant:thepersonwhoseshoulderyoucancryon.
Holdingenvironmentforsomeonewhoisholdingeveryoneelse
Ally:thepersonoperatingacrossaformallineofauthorityorboundary(fellowprincipals,strongparent,otherstakeholdergroups)
– Nodirectauthority– Donotdiscloseeverything
www.humancapitallab.org
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Observingyourself Whodoyounaturallyunderstand? Howdoyoureacttocriticism?
Howdoyouhandleconflict? Howdoyoumaintainenergy?
Whodoyouemulate?
Useyourpartnerstohelpyou
answerthesequestions
www.humancapitallab.org
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Sanctuary Howtoyoure‐energizeandgainperspective? Haveyouclearlyindentifiedyoursenseofpurpose? Whatisthepurposeofyourrole?
www.humancapitallab.org
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Lotscovered….
What’snextforyou?– InterpersonalPoliticalSkills–external– TransformationalLeadership–yourteam– ServantLeadership–yourself– GettingtotheBalcony?
www.humancapitallab.org