When Seconds Count

PORTFOLIO – PUBLIC SAFET Y

WHEN SECONDS COUNT

Frequentis is a leading provider of command and control centre solutions for the police, ambulance

and fi re & rescue services. We unite innovative products with state-of-the-art technology and a

wide-ranging service package in a comprehensive solution specially tailored to meet your specifi c

needs. Frequentis systems impress with their total reliability and outstanding ease of use. Fast

and optimal management of emergency calls and missions is our utmost priority. After all, every

second counts!

PUBLIC SAFE T Y | FREQUENTIS – COMMAND AND CONTROL CENTRE SOLUTIONS

COMMUNICATION SOLUTIONS FOR A SAFER WORLD

A FOCUS ON SAFET Y-CRITICAL ENVIRONMENTS

Frequentis is an international supplier of communication and information systems to customers in

safety-critical markets. We have a long history of relevant expertise, and many years of experience

with the strict safety-related requirements of control centres used by the emergency services.

Our modular systems, custom-built for the specifi c needs of each client, support corporate safety

and security, threat management and protection, civil protection, and emergency management.

The emergency services operate a round-the-clock service, with the control centre playing a par-

ticularly critical role. It is the communication hub and information platform used by dispatchers as

they coordinate operations, and these dispatchers rely on modern communication and information

systems to support their work. Frequentis systems are exceptionally reliable, highly capable, and

easy to use: after all, fast and effective management of emergency calls and operations has the

highest priority.

Frequentis offers a complete portfolio of control centre systems that includes voice and data

communication systems, operational management software, voice recording systems, mobile data

solutions, call and data management solutions, and video surveillance systems. Individual systems

and technologies are designed to complement each other perfectly and can be combined to create

the optimal solution for each customer.

This portfolio is why customers around the world rely on our systems, including the Berlin Fire

Brigade, the Metropolitan Police Service, the Norwegian Police, Fire and Health Agencies, and the

Maryland Department of State Police. All these clients use our systems to carry out their routine

assignments, process innumerable emergency calls and organise countless emergency missions.

E XPERIENCE AND KNOW-HOW

MILESTONES

THE BA SIS FOR SUCCESSFUL PROJECTS

Frequentis unites innovative products with state-of-the-art technology and a wide-ranging service

package in comprehensive solutions specially tailored to meet customer needs. Frequentis systems

impress with their total reliability and ease of use. Fast and optimal management of emergency

calls and missions is our utmost priority, ensuring the right information gets to the right place –

anywhere, anytime!

A company history stretching back over 60 years and market leadership in the fi eld of communi-

cation systems for air traffi c control form the basis for successful projects. We have enjoyed more

than 20 years of international success in the fi eld of command and control centre solutions.

Our global network of subsidiaries empower the Frequentis Group to work all round the world. As

every project is unique, we’re proud to have the broad range of expertise that allows us to precisely

match each command and control system to the specifi c needs of our customers.

Frequentis is also setting a mark for the future with its “cooperative control centres” model. In this

model, control centres from different emergency services cooperate by using shared technical

resources and profi t from the resulting synergies.

Frequentis is also represented on various standardisation committees, like EENA and NENA,

where the company makes key contributions to the future of emergency calls and communication

(new media, emergency calls over VoIP, eCall, etc.).

Metropolitan Police Service (MPS), UK: The prestigious contract to supply the MPS in London with

an integrated communications control system (ICCS) establishes Frequentis as a major player in

control room solutions for the emergency services. The MPS ICCS implementation differs from

traditional deployments in many ways. As well as its sheer scale, it also, for example, incorporates

CCTV management facilities and operational support solutions like APLS. Frequentis is currently

working on a range of new initiatives aimed at increasing the effi ciency of the control room operation

while lowering the total cost of the command and control environment.

Police, Fire and Health Agencies, Norway: In 2007, Norway’s emergency services began the unique

implementation of both a new, countrywide Motorola Dimetra TETRA network and new, consoli-

dated control rooms. A primary reason was to guarantee a common solution across the nation that

would be easily supported and would also facilitate tight interconnection between the control room

and the mobile communications network. Frequentis is responsible for the delivery of the control

rooms, where citizens can now contact the emergency services via telephone, SMS or email. The

PSAP operators use advanced TETRA functionality, such as group SDS messages, to call out and

control fi eld-based resources.

Saxony Regional Police & Fire Brigade, Germany: In 2009, the Free State of Saxony contracted

Frequentis AG to provide and operate a countrywide control centre system for its Security Authori-

ties and Organisations (BOS). This is one of our most important public safety projects because of

the size and complexity of the control centre system, but also because of the multiplicity of differ-

ent BOS users and their differing technical and tactical needs. Operational management includes

delivery and installation of the IT systems and provision of operating personnel.

FREQUENTIS PRODUCTS AND SOLUTIONS – RELIABLE, INNOVATIVE, E A SY-TO-USE

SOLUTION PORTFOLIO

FREQUENTIS SYSTEMS OFFER A SCAL ABLE AND TECHNICALLY-EFFI

> INTEGR ATED COMMUNICATION CONTROL

Frequentis systems offer a scalable and technically-effi cient public safety platform with

a modular architecture. The product line provides the essential functionality required for

a structured and effi cient public safety response, including:

> Emergency call reception and processing

> Integrating communications with responding resources

> Incident recording

> Alarm status management

> Geographic information system (GIS) data visualisation

With Frequentis, your control centre environment is based on the operational fl ow of your

centre and in line with NENA/EENA i3. We structure the centre exactly as you want it (as a

single, standalone centre or a virtual centre within an entire ESInet), creating an emergency

operational setup on YOUR terms.

> CALL MANAGEMENT

Frequentis offers a professional call centre and contact management solution to ensure effi cient

call management. It’s designed specifi cally for emergency operations and follows the NENA i3

blueprint for NG9-1-1/1-1-2. The solution can be fully integrated with command and control solu-

tions. It ensures calls are automatically forwarded to the correct employee and that all important

call information is saved. Frequentis also offers an innovative way of handling calls. The screen

layout provides immediate access to all the functions necessary for taking and processing

calls. The solution also allows the call taker to manage voice, video and other data (e.g. SMS,

web-based data and data from other external sources) from assorted communication devices.

> COMMAND AND CONTROL (CAD)

Frequentis offers modular command and control centre systems (computer aided dispatch-

ing systems) that provide all the necessary mission control functions: reception of emergency

calls, mission recording, mission scheduling, alarm management, mis sion control and man-

agement. Additional support is offered through intelligent and extensible services, covering

such aspects as resource proposals, action plans and much more. The systems are adapted

to meet the customer’s specifi c needs and can be structured according to organisational

responsibility (e.g. call taker, dispatcher or administrator). Incidents and resources can be

represented visually with the help of geographic information systems. Standardised interfaces

allow connections with supplementary systems, such as danger detection systems or automatic

vehicle location systems.

CIENT PUBLIC SAFET Y PL ATFORM WITH A MODUL AR ARCHITECTURE

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INTEGR ATED COMMAND &

CONTROL CENTRE SOLUTIONS

INTEGR ATED COMMAND &

CONTROL CENTRE SOLUTIONS> DIGITAL R ADIO/LTE

Digital trunked radio and LTE are becoming increasingly important in the public safety sector

as the networks replace ageing analogue radio infrastructures. Frequentis command and

control centre systems are ready for the new technology. They are equipped with specifi c inter-

faces for digital trunked radio and support such functionality as group calls, dynamic grouping

and data services. Frequentis is also active in a working group focussing on gateways to deliver

TETRA functionality within an LTE network. Such activities ensure our solutions are future

proof. Frequentis is itself a pioneer in the fi eld of digital trunked radio. We have a proven track

record in connecting TETRA systems to existing systems from well-known providers, and have

already implemented several such projects.

> MOBILE DATA

Rapid access to information is a critical need in many mission situations. Mobile data appli-

cations provide the perfect solution, allowing relief units on-site access – via mobile wireless

networks or digital radio – to hazardous waste databases, building blueprints or name lists.

Frequentis has developed a series of applications for commercial terminals (iOS, Android) for

important data and voice usage scenarios. These demonstrate the benefi ts public safety

organisations can capture through mobile access to relevant information and applications.

> CCT V

Surveillance of buildings (gates, access points) and public places (platforms, intersections,

tunnels, pedestrian zones) becomes more important every day. Together with its partners,

Frequentis offers suitable video surveillance systems that can be fully integrated into new or

existing dispatch systems.

> RECORDING

Frequentis offers a powerful, scalable and modular voice and data recorder. This solution

makes it possible to record and archive a variety of different communication channels (analogue

radio, digital radio, telephone etc.) in a standardised fashion. The recording solution can be

tightly integrated with both Frequentis and third-party solutions, such as command and control

centres or telephone systems.

> DATA MANAGEMENT

Rapid access to a wide range of information (hazardous materials databases, current weather

information, name lists etc.) is of ever increasing importance for mission control. Frequentis

offers appropriate solutions for management of data and statistics. These support sharing of

both historical and real-time data and statistics among all stakeholders. Integration of hetero-

geneous databases and data import from external sources are just two of the many relevant

services we offer.

SERVICES

WE BRING IT ALL TOGETHER

CONSULTING & PROJECT SERVICES

Frequentis offers innovative and complete

solutions that are individually tailored to meet

the customer’s exact requirements. This

includes a comprehensive service portfolio and

professional support for all phases of a project.

Services offered:

> Project & quality management

> Consulting and design

> Infrastructure setup

> On-site installation and start-up

> Training

> Control centre operation

> Safety audits

LIFECYCLE SUPPORT & MAINTENANCE

Frequentis takes the same lifecycle approach

to the delivery of services as it does with

products. We work with you to defi ne, plan

and activate your service level agreement. Our

services managers then organise, manage and

continuously improve your Frequentis services.

Frequentis incorporates its many years

of experience and proven know-how in fi ve

different service modules:

> Service level management

> Incident management

> Repair logistics

> Problem management

> Operational support services

Service support tools:

> Technical support interfaces

> Secure remote access

SELECTED REFERENCES

PROVEN E XPERTISE

METROPOLITAN POLICE SERVICE (SCOTL AND YARD LONDON) / UK

> Largest command and control centre in Europe with three main command

centres, two sub centres and 30 outlying centres.

> 600 working positions and 60,000 cameras across London.

> Enhancements for the Olympic Games in summer 2012.

NORWEGIAN POLICE, FIRE AND HE ALTH AGENCIES / NORWAY

> Integrated communication and control system (ICCS) with over 700 working

positions across more than 300 control rooms in Norway.

> “Nødnett” project includes a new TETRA network with countrywide rollout.

MARYL AND DEPARTMENT OF STATE POLICE / USA

> National Emergency Number Association (NENA) i3 (Next Generation 9-1-1)

architecture

> Standardised and modular software solution

> Service-oriented architecture (SOA)

> Mission critical communications and incident management

ZURICH SCHUTZ & RET TUNG / SWITZERL AND

> Largest emergency call centre in Switzerland located at Zurich airport.

> The 19 available working positions and a further 14 emergency working positions

can together process up to 1,900 calls each hour.

EMERGENCY NET WORK PHILIPPINES

> Nationwide emergency call command and control centre network consisting of

16 emergency call centres and implementing a standardised “General Emergency

Number” (117). Frequentis is the solution provider.

SA XONY REGIONAL POLICE & FIRE BRIGADE / GERMANY

> New command and control centre technology with 18 BOS command and

control centres.

> Involves 11 police stations, fi ve integrated regional command and control centres

for the fi re and ambulance services, and two training and reference systems.

> 340 operator positions and over 300 dispatcher positions.

PUBLISHING INFORMATION

Editor: FREQUENTIS AG

Photos/Illustrations: cdc|brandcreation, Frequentis AG, Getty Images, Image Industry / Erich Hussmann, Punchstock, Istockphoto,

Bigstock, Carniel, Das Fotoarchiv, Wemuun Aabø / Politidirektoratet

Technical specifi cations and requirements are correct at the time of going to press, but may change without prior notice as our products and

services are continually updated. Frequentis has endeavoured to ensure that the information in this document is, to the best of its knowledge,

correct, but does not accept any liability whatsoever for any error or omission.

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FREQUENTIS AG HEADQUARTERS

Innovationsstraße 1

1100 Vienna, Austria

Tel: +43/1/811 50-0

Fax: +43/1/811 50-5009

www.frequentis.com