When People Resist Change, What Can I Do About It€¦ · 1st Annual IT Service Management...
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1 st Annual IT Service Management Leadership Forum When People Resist Change, What Can I Do About It? Gary Case Principal Consultant, Pink Elephant [email protected]
Transcript of When People Resist Change, What Can I Do About It€¦ · 1st Annual IT Service Management...
1st Annual IT Service Management Leadership Forum
When People Resist Change,
What Can I Do About It?
Gary Case
Principal Consultant, Pink Elephant
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved. 2
Introductions
Rae Garrett
Principal Consultant
Pink Elephant
Elaine Lauritzen
Managing Director, Production Services
Brigham Young University
Jan Schilt
Managing Director & Co-Owner
GamingWorks
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved. 3
Finding & Overcoming Resistance
Why do people resist?
What does “resistance” look like?
How can you avoid “resistance”, or manage it, if it
does occur?
What are the secret techniques and critical success
factors for getting buy-in?
No matter how much effort is put into defining proven
processes supported by state-of-the-art tools, our plans
will collapse like a house of cards if we don’t capture the
hearts and minds of people.
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved. 4
Stages Of Grief
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved. 5
Organizational Change Basics Terms
Core Groups of TRUE Believers
Evangelists
SMEs
Strong Succession Plan
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved.
When it is my idea and I’m in charge of implementing it!!
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I Love Change!!!
Lean Primer by Craig Larman and Bas Vodde
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved.
The Eight Stages Of Successful Large-Scale Change Efforts
1) Create a sense of urgency among all the relevant people.
2) Pull together powerful enough teams of people, guiding teams,
who have the credibility, leadership skills, connections, reputations,
and formal authority required to drive needed change.
3) Encourage the driving team to create sensible, clear, simple,
uplifting, specific-to-the-situation vision and strategies.
4) Communicate the vision and strategies via simple, heartfelt
messages sent through many unclogged channels, with additional
information coming through symbols and deeds.
5) Provide a heavy dose of empowerment, particularly where key
obstacles may stop us from acting on the vision.
6) Produce short-term wins, which provide
credibility, resources, and momentum to the overall
effort.
7) Build on the first wins by consolidating the early
changes and create more change.
8) Make sure that any transformation sticks by
consistency of behavior and policy over a sufficient
period of time. Leading Change John Kotter
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1st Annual IT Service Management Leadership Forum
As Leaders, What Do We Need To Do To
Prepare For Resistance To Change?
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved.
Session Notes
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When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved.
Key Messages
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When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved.
Thank You!
Session Evaluation
Please take a few minutes to fill out an evaluation on this
session. We greatly appreciate your feedback!
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1st Annual IT Service Management Leadership Forum
Appendix
When People Resist Change, What Can I Do About It? © Pink Elephant, 2012. All Rights Reserved.
Passive/Defensive Aggressive/Defensive
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