Wheel of business part 3 of 6 - Operations Management
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Transcript of Wheel of business part 3 of 6 - Operations Management
Wheel Of Business Part 3 of 6
OPERATIONS MANAGEMENT
Marke6ng & Sales
Opera6ons Management
Emo6onal Intelligence
Strategic Thinking & Planning
People
Wheel Of Business
The Wheel of Business is a coaching tool to help you assess where you are in your business right now. The eight sec6ons in the wheel represent areas in your business to be balanced.
DIRECTIONS: Regard the center of the wheel as 0 and the outer edge as 10, rank your level of sa6sfac6on with each area by drawing a curved line to create a new outer edge (see sample below). The new perimeter of the circle represents your Wheel of Business at this 6me. How bumpy would the ride be if this were a real wheel?
OPERATIONS MANAGEMENT
• Accounts • OH&S • Legalities • Customer Service • E-commerce • Technology • Project Management • Administration etc etc
YOUR RESPONSIBILITIES AS A
BUSINESS OWNER
As an employer you must provide a safe and healthy workplace for your workers and
contractors
OCCUPATIONAL HEALTH AND SAFETY IDENTIFY HAZARDS AND ASSESS RISK
There is a need for Con6nuous Improvement, this is achieved by constant Assessment and evalua6on
ACCOUNTS, ACCOUNTING ���AND THE FINANCES
BE PROFESSIONAL • Get Professional help and direction • Accountant • Bookkeeper • Lawyer
RESOURCES • Finance Programs • iPhone App – www.smallspend.com • http://www.infochoice.com.au/calculators/ready‐set-grow-business-calculator
Client rights are protected under a variety of laws: 1 The fair trading act and consumer law 2 The an6-‐discrimina6on and an6-‐harassment laws 3 Privacy law 4 Telecommunica6ons law 5 Environmental protec6on law 6 OHS law 7 I.C.F Code of Ethics
Legal Resources
Go online to your Membership Area and download the electronic version of these:
• Great Service Culture Matrix
• Measures of client delivery success table
• Your Client Service Self Assessment • Client Standards Questionnaire
IMPLEMENT CUSTOMER STANDARDS !
Define “customer service”
Recognise and create, customer service standards
Continuous improvement in Customer service standards
Seven Instructions That Clearly Explain How To Implement Customer Standards
1. Figure out your target audience
2. Do market research
3. Consider some mystery shopping situa6ons
4. Iden6fy core elements of your customer service standard
5. Get as feedback from other various levels of the business
6. Delegate work around a customer service standard to front-‐line staff
7. Implement your customer service standard goals
Organise Personal Work Priorities and Development
Organise and complete own work schedule
• Ensure that work goals and objec0ves are understood, nego6ated and agreed in accordance with organisa0onal requirements
• Assess and priori6se workload to ensure tasks are completed within iden6fied 6meframes
• Iden6fy factors affec0ng the achievement of work objec0ves and incorporate con6ngencies into work plans
• Use business technology efficiently and effec6vely to manage and monitor scheduling and comple6on of tasks
TOOLS AND TECHNIQUES: 7 Essential Tools
1. Use a Planner 2. Have A List 3. Prioritise 4. Systems 5. Schedule Your Time 6. Get an Early Start to the Day 7. Work When You Are At You
At Peak
ORGANISE PERSONAL WORK ���PRIORITIES AND DEVELOPMENT���
Questions, Comments or Clarification?
Contact: Maverick Mentoring For Business Email: [email protected] Phone: 61 3 9005 8275