Whats Mew With OpenView

8/2/2019 Whats Mew With OpenView

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© 2004 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

What’s New WithOpenView

Brian JohnsonPublic Sector Sales Manager OpenView Solutions

[email protected]



2ITSM Seminar

Agenda

• Infrastructure management news−NNM 7.5−OVPI

− RAMS

• IT Service Management news

- OpenView Operations, consolidated Service Desk• Application Management news

- OpenView Internet Services, Transaction Analyzer

• Identity Management

• OpenView for IT Consolidation



3ITSM Seminar

Applicationmanagement

Businessmanagement

Infrastructuremanagement

Packaged applications

Web services

Application platforms

Business servicemanagement

Network Server PC

Storage Printer Utility

computing

Management solutions for the

Adaptive EnterpriseIT service

management

IT governance

Consolidatedservice desk

IT

transformation

Service drivenoperations

Cross-functionsolutions

Change & config

Security

Quality

Financial(Asset/cost management)



4ITSM Seminar


Businessmanagement


Internet Services

Transaction Analyzer

Smart Plug-Ins

Business Process Insight

NetworkNode

ManagerOperations

SystemsInsight

ManagerStorage Area

Manager

Web

JetAdmin

Automation

Manager

HP Management solutions for the

Adaptive EnterpriseIT service

management

IT governance

Service Desk

ITSM Services

ServiceNavigator

Cross-functionsolutions

RadiaSelect IdentitySelect Access

Operations

Business ProcessInsight



5ITSM Seminar

Managing Resources and OperationsEnsure efficient, high quality IT services by managing enterprise ITresources and operations

• Automatically discover and

graphically lay out network,system, application, and storageinfrastructure

• Integration with Systems InsightManager for detailed hardware

management information• Constantly monitor the environment

and pinpoint the source ofavailability and performanceproblems

• Report on utilization trends forcapacity planning


Business

management

IT service

management


Change and

Configurationmanagement

Security


http://slidepdf.com/reader/full/whats-mew-with-openview 6/436ITSM Seminar

NNM 7.5 Key features overview• Automatic, extremely accuratediscovery and mapping of yourcomplex switched networks

• Predict problems before they becomecritical

• Understand the health of network

devices and launch targeted viewsfor fast troubleshooting

• Broad range of device and protocolsupport (IPv6, IP Telephony, HSRP,

OSPF, Multicast, SNMP v3) availablewith NNM SPIs

• Manage small to very large networks

• Data collection and reporting forproactive management

“NNM’s root cause

problem analysis helpedus zero in on the specificdevice causing an

outage or slowdown in

each test.”-- Network World Fusion



•Extremely accurate automatic discoveryand mapping

•Continuous monitoring

•High-level and close-up views you can define

• Launch targeted view from an event for fastproblem resolution

• View complex relationships between devices:

HSRP (Advanced Edition)

• Logical views of network services such asOSPF and VLANs (Advanced Edition)

Managing the big picture

discovery, maps, views

Benefits: simplify the complexity

AdvancedEdition

StarterEdition



3 targeted polling

• Intelligent root cause

• Risk of serviceIntelligent

Statecorrelation/filtering

• event reduction• event-based root cause

Active Problem Analyzer

topology access

Benefits: Simplifying the complexity Reducing cost pressures

Event reduction, root cause and state analysisIntelligent diagnostics for networks

networktraps/polling events

1

2

4

AdvancedEdition

problem



Reporting• Daily and monthly automated reports

on the health of your network

• Out-of-the-box reports:– Performance

– Availability

– Inventory– Exceptions

– Authentication event failure

– Physical address mismatch– Multiple reboot events

– De-duplication events

“OpenView’s NNM report generation

is so easy it took just a few minutes togenerate daily reports … was simpleto set up and thoughtfully designed foruse over bandwidth-challenged dial-upremote connections. NNM also gave

us useful statistics on our network’sprotocols.”

-- Network World Fusion

AdvancedEdition

StarterEdition

Benefits: Reducing cost pressures



Performance analysis -- trends, baselines & forecasts

• Collects data from servers, networks and other sources over a longperiod of time

• Aggregation, analysis, and trending of the data

• Historical performance reporting• Performance forecasts for the future

• Report packs – ‘shrink-wrap’ analysis of strategic data sets

• Threshold critical values

• Capacity Planning

HP OpenView Performance Insight



Report Packs

Cisco IPT Call Detail

Cisco IPT Statistics

Cisco Ping

Database SPI

Device Resource Device Resource Backplane

Frame Relay

IP Access Rate

IP QOS Statistics

Interface Reporting

Internet Services

MPLS VPN

Network Node Manager (NNM)

HP OpenView Performance InsightReport Packs

Netflow Global

Netflow Interface

RMON2 Traffic Profiling

RMON Ethernet Statistics

Service Assurance Service Desk Change

Management

Service Desk Help Desk

System Resource

WebSphere

WebLogic



News: HP OpenView Route

Analytics Management System 2.5

• RAMS + NNM AE is the only way tounderstand real-time behavior of IPnetworks and how they supportbusiness applications

• Issues detected real-time−

no polling required

• Faster root cause analysis (RCA) isolationof service-affecting problems − up to 80%faster than traditional managementsystems

• New ability to manage the routingprotocol layer

• Installs and configures in aboutone hour

An entirely new way to manage adaptive,dynamic IP networks



Dynamic, real-time topology

based on IP routing • As changes aredetected in thenetwork, thetopology map isinstantly updated

• Detailed data can

be easily accessed−

link status, linkmetrics, newprefixes

• A specificsource/destinationcan be highlightedfor viewing of the

active route betweenrouters

Unified (or separate) view of BGP and IS-IS topologies



OV Operations

Flexible, efficient event management

User roles

• Administrator• Template administrator• Operator

Event consolidation• Local and central event filtering

• Message counters• Message correlation

(e.g. auto-acknowledge)• Duplicate suppression

• Custom message attributes

Flexible management concepts

• Follow-the-sun management• Message escalation• Task-based IT competence centers• Backup server

Decrease problemresolution timeand downtime



Central, easy-to-use console



OVO/UNIX 8.0 – New features at a

glance

• NNM-AE 7.01 support

• ECS 3.3 and OV Composerintegration

• Additional features for new HTTPS

Agents:• Improved cluster awareness

• DHCP support

• Veritas Cluster support forHP-UX Management Server

• Deployable OVPA 3.5 packages

• Enriched Smart PIug-Ins

Secure agt-sv communication based onHTTPS (replaces DCE-RPC on core agentplatforms)

• Pluggable Authentication Module (PAM)for user login

• NIAP Common Criteria certification forEAL2 in progress:http://niap.nist.gov/cc-scheme/in_evaluation.htlm#h

• Java UI and Service Navigatorenhancements for enriched servicemanagement

• Service-centric configuration for

Service Navigator views(Service Navigator Value Pack for OVOU 8)

Infrastructure readinessUnparalleled security

Service-driven operations mgmt



Businessmanagement

IT servicemanagement



Change andConfiguration

management

Security

• Tools to identify, isolate and resolveproblems in key applications that

support business processes

• Automatically identify all thecomponents of your criticalapplications, including OperatingSystems, middleware, and databases

• Assess the availability andperformance of applicationcomponents

• Identify bottlenecks in complex

application transactions• Secure and optimize applications that

are based on service-orientedarchitectures (SOAs), such as webservices

Managing Application Services

Complete lifecycle management of your application platforms, packagedapplications and web services



Unique visualization capabilities• At-a-glance status of your

system infrastructure andbusiness services

• Detailed information aboutyour AD environment using

the new Active DirectoryTopology Viewer

• Map your Exchangeenvironment from bothhierarchical and messageconnector perspectives (viaHP OpenView ExchangeSmart Plug-in)



Packaged applications managementSmart plug-ins roadmap − 2004Deliver an always-on infrastructure for mission criticalbusiness processes

Smart Plug-in application coverageSmart Plug-in key features

• Security− TrendMicro, NAI Antivirus

• Open Source applications− MySQL, Tomcat, JBoss

• JMX Metric Builder for Apps-on-Top of J2EE

• Extended coverage of SAPcomponents to NetWeaver

• BEA WebLogic Integration SPI

• VMWare

• Extended knowledge basesupport

• Enhanced SDK for ISVs andCustom App instrumentation• Rich management of high-

availability configurations

(HA cluster support)• Adaptive Management features fordynamic application change

• SQL drill down analysis fordatabases



Web Based ApplicationsPerformance Management

T4 T51 T2

RT Web

RT db

RT la

users/customers

applicationservers

databaseserver

webservers

legacyapplication



Closed loop service management

Internet Servicesconstantly checks to

determine the performanceand availability

end-users experience

With a single mouse click,the operator

launches Transaction Analyzer

users/customers

applicationservers

databaseserver

webservers

legacyapplication

When SLO violations occur,Operations is notified.

Also, a trouble ticket is automaticallygenerated due to tight integration

with Service Desk



Managing IT Services

Improve productivity and quality by delivering and supporting ITservices based on Service Level Agreements

• Visualize IT offerings as services,not just technology silos

• Show the impact of infrastructureproblems on critical IT services

• Improve efficiency and quality byadopting best practices based on

ITIL• Drive IT prioritization through

Service Level Agreements (SLAs)

• Communicate quality of servicestatus and results to stakeholders

Businessmanagement




Change andConfigurationmanagement

Security



23ITSM Seminar

Closed loop service management

The operator quicklyscans the graph and data to determine

the source of the problem. Now that thespecialist knows where the problem resides,

they can launch the right tools todetermine why the problem exists

If the problems is in the network,Problem Diagnosis will provide

us additional information

If the problems is in the server,Performance and

Operations will provideinsight on the problem

Now that the operatorknows why the problem

exists, and closes out thetrouble ticket in Service Desk



24ITSM Seminar

What Is HP OpenView Service Desk?

Configuration

Items

Windows/

Database/

Application

IT

Operations

Performance

Monitoring

Transaction

Monitoring

Network

Monitoring

A Unified Process Model A Unified Process Model

Underpinned by aUnderpinned by aUnified Data Model Unified Data Model



25ITSM Seminar

Service Desk Operations ManagementIT staff time savings - hours per month

• Network management− 12.6% improvement 20.5% improvement

• Network performance management− 12.9% improvement 37.5% improvement

• Network troubleshooting/repair

− 23.9% improvement 37.5% improvement• Server management

− 8.1% improvement 18.6% improvement

• Managing customer experience− 20.8% improvement 41.7% improvement

• Helpdesk

− 10.0% improvement 21.9% improvement

Integrated with OpenView Operations *

Subset of 7 customers*



26ITSM Seminar

Service Desk Operations ManagementIT delivery improvements

• Network downtime per month−58.5% reduction (from 29 minutes to 12 minutes)

−1.6 incidents per month, down from 2.8

• System downtime per month−

70.2% reduction (from 30.5 minutes to 9.1 minutes)−1.9 incidents per month, down from 3.2

• Application downtime (minutes per month)

−69.1% reduction (from 30.3 minutes to 9.4 minutes)−2.0 incidents per month, down from 4.1

• Time to identify and fix a downtime incident−75.6% reduction



27ITSM Seminar

Managing Business Processes

Provide business agility by integrating business processes with technology, so changes to abusiness process automatically trigger an IT event built on a services oriented architecture

• Map business processes and theirdependencies to IT resources

• Identify bottlenecks in complexapplication transactions

• Analyze business impact to changes inIT, and automatically change the ITinfrastructure to optimize the impact of

change• Automated change management based

on the requirements of a businessprocess

• Allocate and maintain assets based on a

desired state model• Correlate real-time business and IT data

feeds to assess the financial and lag-timeconsequences of IT-based businessservice disruption

• Drive IT attention and value based onbusiness terms

Businessmanagement





management

Security



28ITSM Seminar

BSM, ITSM, Application Management createcomprehensive solution for IT – Business Alignment

ITSM :

• Gets the business service running again

• Controls any changes to the businessprocess’s IT resources

BSM gives Service Health Detail:

• Front-end health (probes, SLOs)

• Back-end process health (SLOs)

• Business Impact information• Dependent IT infrastructure and

applications

Application Management:

• Tools to proactively identify, isolate and

resolve problems in key applications andunderlying infrastructure that supportbusiness processes



29ITSM Seminar

Change & Configuration

• Desired State AutomationDiscovers “actual state” of deviceCompares to “desired state” based on

policy & entitlementIf there’s a difference, automatically

sends “delta” update

• Policy-based Management Allow IT to define software entitlementsPolicy changes are auto-detected and

software changes enacted

Security / Identity Management• The set of processes, tools, and social

contracts surrounding the creation,maintenance, and termination of a digitalidentity for people, systems and servicesto enable secure access to services,

systems and applications.

Managing Change and Identity

Businessmanagement





management

Security

Managing the change in the business infrastructure and access which is provided to thatinfrastructure



30ITSM Seminar

Value throughout the Application Lifecycle

PlanningPlanning

HP OpenView adds Managementthroughout the IT Application Lifecycle

DevelopmentDevelopment

Quality AssuranceQuality Assurance

Staging/Staging/

DeploymentDeployment

IT OperationsIT Operations

Application ApplicationSupportSupport

Application ApplicationOperationsOperations

Change/Change/RetireRetire

• HP estimates that 70% of application costs are incurred in production & maintenance.• Adding management from the beginning, and throughout the application lifecyclehelps reduce overall application costs.



31ITSM Seminar

E-Authentication Goals• Concept: Allow Government Agencies to accept trusted Identities (e.g.

HSPD-12 compliant) from multiple sources− Commercial “credential” sources

− Other Agencies− Commercial Entities with strong Identity processes

• Objective: To allow customers of government services (Agencyemployees, Citizens) to seemlessly access on line sources of information− For Government agencies to minimize user management

• Challenges: in e-Auth enabling− Ensuring compliance with e-Authentication standards

− Delivering a solution quickly and easily− Assured Service Levels− Ensuring “Future proofing”− Ensuring Agility and Accountability

• Solution: HP Identity Management Solutions



32ITSM Seminar

Change Management Controls• Manage, schedule, and document all

planned changes− Includes modification of system

infrastructure components - servers, ERPplatforms, …

• Ensure that only authorized, tested, anddocumented changes are made

• Focal point for auditors− High and increasing change rates could

indicate risk− Documented and well controlledprocesses are fundamental foroperational risk management indepartment regulations

− Asset Management

• Focal point for IT/Department Alignment• HP OpenView Service Desk

− Change Management

Request forChange

Plan, Build,Test

Implement/Release

Authorize

Prioritize

Risk Assessment

Review



33ITSM Seminar

Operations Availability Controls• Procedures, people, software,

data, and infrastructure toachieve system availability

objectives in accordance withestablished policies andstandards

• Monitor the system and takeaction to achieve compliance withsystem availability objectives,policies, and standards

• Service-Driven Management− Built on relationships between

applications, systems, network,and other components

• HP OpenView IT ServiceManagement Solutions

OrderProcessing

ERPOrderCredit

StorageNetwork

Server DB

Security

E-mail/Spread-Sheet

WebServices

EAI/B2Bi l

AppServer

Managed ServicesSAS 70 Reports

HP’ Id i M D fi i i



34ITSM Seminar

HP’s Identity Management DefinitionMapped to a Solution

Select Identity• Provisioning, Workflow• Automated change management• Password management• Self Service/Delegated administration

• Architected for scalability, reliability &performance (J2EE)

• 100% web based administration

Select Access• Web Single sign-on, ESSO Integration• Authentication• Policy-based Access control• Web Services Security/Access Mgmt

• Unique Management interface• Personalization services• Privacy Enforcement

Select Federation• One stop federation solution• Standalone, J2EE, high scale• Automated inter-organizational user

activation & provisioning

• Privacy management• Federation auditing & governance• E-Authentication ready

Propagation /

Fulfillment

Registration/

Creation

Maintenance/Management

Termination /Tear-down

Identities,

Accounts &

Policies

Authentication Authorization

Single Sign-On

Personalization

Service and Business Process based Identity Management

Federation

Super scale, Powerful Delegation, Secure Tamper-Resistant Audit, Privacy, Rights & Compliance

Management

Federation Identity:



35ITSM Seminar

Services WebServices

Client Server

DirectoriesMeta-Directories Virtual Directories

ApplicationsMessagingDatabases

CRMERP

Custom

Web Web ServersPortal

Java AppCustom

Non DigitalFacilitiesEquipment

Entry Control

IT Admin Employees MobileEmployees

Partners CustomersOutsourced Admin

HP C&I

•Business process consulting•Technical deployment

Select Access

Access Control•Single Sign On•Authorization

External UserProvisioning•Self Enrollment•Self Management•Delegated Admin

Select Federation

id

Federation•Account Linking•Attribute Exchange•Session Management•Liberty, SAML, WS

Federation Identity:Inside the Agency

Select Identity

Provisioning,Synchronization

•Password Reset•Workflow•User Management

1. New Governmentemployee entered in HRsystem.

3. First stage of workflowmay involve gettingmanagers approval orhaving special

entitlements added2. Select Identity detects

change in HR system,determines context andtriggers workflow(s)

4. Next stage of workflowmay be the provisioningof various resourceentitlements

5. Select Accessautomatically picks upthe access entitlements

and enforces them

6. Select Federationprovides seamless accessto other Agency e-Auth

based services or otheroursourced applications



36ITSM Seminar

IT Consolidation = IT Economics

Add Hewlett Packard to the Equation

E i C f IT



37ITSM Seminar

Economic Components of ITConsolidation

EnterpriseSoftware

EnterpriseHardware

IT StaffResources

C o n s

o l i d a t i o n

J o u r n e y

EnterpriseSoftware

EnterpriseHardware

IT StaffResources

Current StateCurrent State

End StateEnd State

ApplicationIntegration &

DatabaseConsolidation

Server& Storage

Consolidation

IT StaffEfficiencywith

OpenView



38ITSM Seminar

Management is more than technology

Process

Definition/design, complianceand continuous improvement

TechnologyTools and infrastructure

PeopleManagement, skillsdevelopment and discipline

A l t I ti d



39ITSM Seminar

Accelerate Innovation andlower cost

IT at merger IT strategic goal

EMEA41%

U.S.35%

Asia Pacific12%

Americas

Canada/Latin America

7%

4.6% of Revenue / Spend = $ 3.2B 2.6% of Revenue / Spend = $ 2.98B

ApplicationMaintenance

30%

ApplicationInnovation

23%

InfraInnovation

5%

InfrastructureMaintenance

42%

InfraInnovation

10%

ApplicationInnovation

42%

InfrastructureMaintenance

33% ApplicationMaintenance

15%

C lid ti i b t



40ITSM Seminar

Consolidation is aboutProcess Improvement• Major consolidation vendors

− Seibel, Oracle, SAP, Microsoft…

• World-class suites of integrated software• Bring process discipline and automation to

critical business processes−

CRM, supply chain, sales force automation,partner management

• (Not self integrated sets of open-source tools)

• HP OpenView bringsprocess discipline and automation to ITusing the integrated HP OpenView suite,along with the appropriate HP OpenView support services,HP Consulting & Integration Services, HP Educationand Virtualization technologies

Enterprise

Software

IT StaffResources

Ad ti M t ithi th



41ITSM Seminar

Operations Resource Centric

BusinessProcess Aware

Application Service Centric

Adaptive Management within theIT Consolidation Journey

application integration• Application rationalization• Database rationalization

distributed

• Standardize• Reduce server numbers• Centralize storage

IT utility• Rapid response• Competitive innovation• Business transformation

collocation• Physical security

• Enterprise management• Hardware relocate• Business continuity

hardware/dataintegration

Service Delivery Controller



42ITSM Seminar

How HP OpenView Differentiates

• HP OpenView adds Management throughout the Application Lifecycle

• HP OpenView extends and compliments the customer’s choice of DevelopmentEnvironments and Testing Tools, we do not lock then into a specific tool.

• HP OpenView automates Change and Configuration, and Identity Managementtasks throughout the application lifecycle

• HP OpenView’s comprehensive, integrated solutions reduce the need for complexintegrations between point vendor products

• HP OpenView manages J2EE, .NET and COM/COM+ based applications• HP OpenView enables customers to bridge the gap between Development and IT

Operations.

• In addition to Application Management, HP OpenView offers complementary,integrated solutions for Managing your entire Adaptive Enterprise.• Business Service Management• IT Service Management• Infrastructure Management

• Change & Configuration Management• Identity Management

Whats Mew With OpenView

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