what’s different about ICU - Critical Care Canada · Crisis management Alternating modes of...
Transcript of what’s different about ICU - Critical Care Canada · Crisis management Alternating modes of...
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Leadership- what’s different about ICU
Dr. Brian Cuthbertson
Chief, Critical Care Medicine
Sunnybrook Health Sciences Centre
Toronto
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What’s different about ICU?
• Maybe nothing is different!
• Out practice is the most interprofessional
• We lead on interprofessional practice
• Nowhere is more acute
• We suffer more moral distress and burn out
than other areas
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•20% of ICU admissions experience an adverse event •Half of incidents caused by “failures in non-technical skills”
Why leadership and teamwork?
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Non-technical adverse events
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Non-technical skills
•Team work •Team leadership •Decision making •Resource / task management •Situation awareness
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Situation awareness
•Multi data sources •Patient events
Perception
•Expertise and experience •Communication
Comprehension
•Prediction of future events •Preemptive actions
Anticipation and reaction
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Teamwork
Who are your team?
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The ICU team?
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Who is in the ICU team?
I am a
Critical
Care Nurse
I am
trainee
doctor
I am
respiratory
therapist
I am the
Attending
physician
I am a
physiotherpist
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Team leadership
What is your leadership style?
I don’t have one!
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Leadership styles Which are you?
• Authoritative
• Consensus builder
• Role mode
• Free-Reign (Laissez Faire)
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Interview Protocol Interviewees….
•Described the ICU team
•Discussed leadership, decision-making, and SA during a typical day in the ICU
•Discussed leadership, decision-making, and SA during a specific emergency
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Functional leadership
Situation awareness
Decision-making
Interview content
Team manage-
ment
Resource manage-
ment
Approx. 900 leadership behaviours identified (75% functional)
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Leadership during rounds
Who leads
rounds in your
unit?
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The Team….
• Provides patient information
• Develop understanding of patient conditions
• Identify key tasks to be performed by individuals
Performance and safety known to be influenced by….
• Team hierarchies & communication openness
• Shared SA for patient priorities
•Team member coordination
Leadership during rounds The Attending….
• Lead patient diagnosis and decision-making
• Delegates tasks, sets priorities & identifies contingencies
• Identifies and utilises available resources
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Leadership behaviours during rounds
Develop collaboration "…we all come together and the stories and findings are presented ...”
Building SA “…we review blood tests, new x-rays, plans…so that everyone has an overview of what is happening”
Directs team to reach
conclusions…
“...I try and get a group decision, and I’ll push it in what I think is the right direction....”
“…it’s a model where you try and encourage people to move to the same position that you are already at...”
Facilitates team SA
Oversees decision making process
“… decision making is up to the Attending ... with some consensus ... people present options … you finalise a plan ... and explain why ... ”
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The Team….
•Conducts medical procedures
•Coordinates to ensure tasks performed efficiently
•Manage unit sub-sections
•Request support as needed
Performance and safety known to be influenced by….
•Ability of Attendings to identify problems in provision of care
• Team recognition of stress / fatigue and seeking help
• Communication and adaptation
Leadership during routine care The Attending….
•Monitors the progress of management plans
•Intervene when patients deteriorate
•Adapt plans to changing and dynamic scenarios
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Behaviour during routine care Maintaining SA "… I probably circle the ICU 40 or 50 times a day ... I ask
the trainees if they need help ... if they say yes I’ll assist them, if they say no I hang about as you may have to intervene anyway ... "
Applying SA "...I’ll find out if we’ve made any progress...try and identify (trainees) that are struggling..."
“… I take control, but don’t necessarily take over ... I want (the trainees) to make the right decisions, so I put the questions in a format, that they will only be able to come up with the right decision, but will think it is their decision at the time ... "
Allow team decisions making
“... You’ve got to have that ability to prioritize and change plans ... in many cases you know the clinical scenario does change ... ”
Assumes decision making authority
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The Team….
•Provides technical support to the Attending
•Helps Attending to understand/diagnose situation
•Ensures continuity of patient care throughout ICU
Performance and safety known to be influenced by….
•Ability of team to organise and respond quickly to emergency
•Accurate diagnosis of problem
•Utilisation of team member skills and knowledge
The Attending….
•Rapidly assesses the problem being faced by the team
•Adopts authoritative style
•Decides on treatment
•Alters focus from team based to emergency management
Leadership during crises
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Behaviour during emergencies Authoritative
leadership "… in high pressure situations ... the group decision
aspect of the ward round is completely inappropriate. I’m deliberately much more autocratic ... ”
Quick, intuitive judgements
"... it was quite clear this patient was bleeding, we needed to intervene quickly … "
“… she was going to arrest, don’t ask me why, I just knew … I already had the epinephrine in my hand ...”
“… I knew he would be able to establish the access …(and said) ‘right can you sort this out, it needs sorting
out now, you need to do it … ”
Uses team as a resource
".... he really began to struggle ... I realized it was a life threatening situation ... I had to stop what I was doing
and took over...
Restructures according to
immediate need
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Analytical and team-centred
decision-making,
Structured decisions for the
team
Intuitive decision-making
for task and team,
Authoritative decision-making, Team used as a
resource
Standard
care
Crisis management
Alternating modes of leadership and decision-making
Reader, Flin & Cuthbertson (2011). Team Leadership in the ICU: The perspective of specialists. Critical Care Medicine, 1683-1691
Team leadership framework
Functional leadership
Developing team norms
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Team leadership
What is your leadership style?
I don’t have one!
I have many!
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Team leadership
Do you set expectations each day before rounds?
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Team leadership
Information handling
Daily goals
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Methods
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Daily goals
A broad aim of patient care that
needs to be understood by the
team members to allow effective
and efficient care
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Daily goals
Action Subject Target / Outcome / Rationale
Arrange a family conference to discuss prognosis
Commence diuresis to achieve negative fluid balance
Commence antibiotics for presumed VAP
Commence PMV protocol to aid weaning
Do not commence antibiotics for fever unless signs worsen
Discharge patient to ward
Mobilise patient to walk
Request surgical opinion to assess wound
Wean mechanical ventilation to trach mask
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Team leadership
Information handling-
The problem sheet
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Team leadership
Formal versus informal leadership
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Team leadership
The big(ger) issues
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Looking upwards in the organisation
• Clinical Governance
• Financial Governance
• Patient safety
• Advocacy
• Societal responsibilities
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Team building
What is your role in team building?
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Team building
Do you have a role as a role model?
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ESTABLISHING TEAM NORMS
+
PROVIDING TEAM DIRECTION
Demonstrating clinical excellence
Developing a shared perspective with the ICU team
+
Building a team
Building expectations for
teamwork
Team member interactions with
the Attending
Attendings try to build teams through:
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Team building
Are you there when you are needed?
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• Nurses experienced more moral distress and lower sense of collaboration than physicians
• …they were less satisfied with the quality of care provided on their units...
• Quality of care were strongly related to perception of collaboration
• “Improving the ethical climate through explicit discussions of moral distress, recognition of differences in nurse values, and improving collaboration may mitigate frustration arising from differences in perspective”.
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Team building
Do you know how to resolve conflict?
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Being a good team player
Are you a good team player?
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The doctor as a team player
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Team processes
Team decision making
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Attending involvement
Fellow involvement
Resident involvement
Nurse involvement
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Team processes
Communication
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Different perspectives on teamwork
Nursing staff
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Strongly agree that senior doctors
and nursing staff communicate
openly during patient D-M
Nurse’s beliefs
Attending’s beliefs
Attendings vs Nurse beliefs about openess
of communication
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Strongly agree that senior and
trainee doctors communicate
openly during D-M
Trainee’s beliefs
Attending’s beliefs
Attendings vs Trainee beliefs about openess
of communication
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Relationship between leadership and understanding goals
Open communication
Understanding goals
Leadership
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Senior trainee contributions
Junior trainee contributions
Nurse contributions
Attending prompts
Attending goal
setting
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Teamwork and SA on rounds
Resident
SA
Involve junior trainee doctors in decision making they have better situation
awareness
P < 0.001
Attending
SA
Involve senior trainee doctors in decision making they have better
situation awareness
P <0 .05
Fellow
SA
Attending
SA
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Team Processes
Coordination
Decision-making
Leadership
Communication
Team processes and patient outcomes
Leader
Inputs
Task
Team
Reader, Flin, Mearns, & Cuthbertson (2009). Developing a team performance framework for the ICU. Critical Care Medicine, 37, 1787-1793
Outcomes
Patient
Team
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Teaching team work
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Conclusions
• Identify who your team really is! • Identify your role as a leader! • Identify your leadership styles! •Be a good team player! •Build your team! •Open communication encourages quality! • It likely improves patient outcome • It’s cost-effective!
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But you don’t need told this by…