January, 2017

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3 Stages of Change ………..…………………………………………………..…. Measuring Competency of CNAs.……….…………………………………...…. Understanding Heart Disease ………………..………...…………………….……. Circle of Excellence …………..……………………………………....….….. Top 4 Driving Safety Tips …...…..……………….…..…………………….………… Introducing Lauren Freeland …...…….……………………………...……. Eight Keys to De-Stressing …………………………………………….. Awards: Boulder, Colorado Springs …….....…..…………………..... Awards: Denver, Longmont, …………………….………...…………….... Awards: Pueblo, Corporate …………………………………….....…….. Anniversaries …..…………….…………………………………….…………..……….. Birthdays …………..………………………………………….…..…………………..…..….

What ’s Inside

PHHC’s vision is to be a leader in healthcare delighting customers by exceeding their definition of quality.

What’s on the Horizon for Professional Home Health Care

Important: Information in What’s on the Horizon is for general information purposes only and is not intended to replace the counsel or advice of a qualified health professional.

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Developed by Kurt Lewin in the 1940s

Want to change something in your life? NEED to change something in your life. Here is a way to understand the change process.

To begin any successful change process, you must first start by understanding why the change must take place. For example, if you have a large cube of ice, but realize that what you want is a cone of ice, what do you do? First you must melt the ice to make it amenable to change (unfreeze). Then you must mold the iced water into the shape you want (change). Finally, you must solidify the new shape (refreeze).

By looking at change as a process with these 3 distinct stages, you can prepare yourself for what is coming and make an effective plan to manage the transition and actually achieve the change you want. Here the 3 stages of change:

Unfreeze

This first stage of change involves preparing to accept that change is necessary. Key to this is developing a compelling message showing why the existing way of doing things cannot continue. For example, “I must stop smoking because I am developing COPD.” Re-think why you really smoke. Without this motivation to change, you won't be able or willing to “unfreeze” your current habits.

3 Stages of Change

Change After the uncertainty created in the unfreeze stage, the change stage is where you begin to look for new ways to do things. People start to believe and act in ways that support the new direction. For example, you may decide to take a brisk walk instead of smoking. The transition from unfreeze to change does not happen overnight:

Refreeze

When you have made progress toward the change you want (i.e. not smoking at all, or smoking fewer and fewer cigarettes every day) you are ready to refreeze. Here you internalize the changes or new behaviors and they are now the new (more healthy) habits. This means making sure that the changes are used all the time; and that they are incorporated into your every day life.

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January 2016 Professional Home Health Care

ACHC Accreditation

Competence means knowledge, skills, abilities and traits. Competence is gained in health care through education classes prior to obtaining a CNA license, in-service training, and work experience. Competency is measured against a number of standards (or best-practice, expected behaviors). Home care agencies, like Professional Home Health Care, are required to measure the competence of field employees, including Certified Nurse Aides (CNAs or HHAs). Here are some of the CNA skills, abilities, knowledge and traits that are observed at hire and annually. If you are a CNA, rate your competency in these areas (1=outstanding, 2=good, 3=fair; 4=poor): _ Taking and recording vital signs _ Bathing a client (shower, bed bath, tub

bath) _ Hair, skin, and nail care _ Toileting a client _ Client transfers (stand-by-assist, gait belt,

walker, cane, Hoyer, etc.) _ Providing Range of Motion and assisting

with exercises _ Documentation of care provided _ Communication – with the client and

other team members _ Cultural knowledge and sensitivity _ Infection control _ Confidentiality and respect of privacy _ Compassion

Understanding Heart Disease

Risk Factors You Cannot Control

∗ Your age » 45 years or older and male » 55 years or older and female

∗ Your family health history » Your father or brother developed

heart disease before age 55 » Your mother or sister developed

heart disease before age 65

Check the Steps You Will Take For a Healthy Heart Aim for a healthy weight. ♦ Make healthy food choices - Eat more vegetables, fruits,

and whole grains. ♦ Choose foods low in sodium, saturated fat, and trans fat. ♦ Be physically active - Get 2 hours and 30 minutes of

moderate physical activity and do at least 2 days of strengthening activities each week.

♦ Quit smoking. ♦ Have regular checkups - Get your blood pressure checked

regularly. If prescribed, take your blood pressure or cholesterol medicine as your doctor tells you.

What Is Heart Disease? Heart disease is a leading cause of death. It develops over many years. It happens when the blood vessels going to the heart become narrow and clogged. Blood vessels are long, hol-low tubes of tissue, much like drinking straws. There are many kinds of blood vessels. The main ones are called arteries. When arteries become clogged, it increases the risk of developing heart disease. When the heart stops, life stops. So, when you take care of your heart, you take care of your life.

Are You At Risk for Heart Disease? Risk factors are traits or habits that make a person more likely to develop heart disease. If you are at risk, the good news is that you can control most risk factors by making small lifestyle changes. Below is a list of risk factors that you can and cannot control. The more risk factors you have, the higher your risk for devel-oping heart disease. Check the risk factors you have and talk to your health care provider about what you can do to prevent heart disease. Risk Factors You Can Control

∗ Overweight/Obesity

∗ High blood pressure

∗ High blood cholesterol

∗ Diabetes

∗ Not being physically active

∗ Smoking

This is an example of This is an example of a a normal artery. clogged artery.

Professional Home Health Care

Circle of Excellence

Clients named the following employees for going above and beyond. Professional Home Health Care recognizes the following employees for their excellent customer service and creating a pleasant homecare experience for our clients.

January 2017 Professional Home Health Care

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Boulder

Carol Bennet Bridgett Crane

Dawn Degenhart Kathryn Esquibel

Carol Ford Daniela Garcia-Nunez

Rita Gonzales Craig Haugland

Beth Huff Machele Johnson GuruDhan Khalsa Theresa Molina Martha Powers

Dawn Schlickenmayer Justina Sunderman

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Longmont

Dana Atkin

Dominic Gutierrez Eric Hatlen Cathy Hurt Karen Leh

Kimberly Marcum Jennifer Sanchez Juliette Specht Ashley Wurtz

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Colorado Springs

Jessica Ahumada Cora Alguire

Cosmos Ayabei Terry Baker Cheryl Bates Holly Brooks Juliana Chong Joyce D’Alesio

Taura Davis Jacob Domeyer Crystal Dzien

Anna Ezell Steven Fekety Laura Flores Kelly Gillette

Ann Kent Shantale Krause Maria Mendoza

Terry Morin Genevieve Ortiz Lindsey Reardon

Angela Roe Jahaira Rosaria Michael Rose Jay Shanen

Jennifer Shockley Gwen Stowell

Gina Tate Patrice Temby Heike Thomas

Laura Uhl

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Pueblo

Maria Aquino Clorinda Arguello

Pat Armijo Angelique Balizan

Wren Bosche Cheryl Brassfield

Frances Finn Ulises Flores Carlee Garcia Lenette Garcia

Alexis Graham-Betchel Sharon Gutierrez

DeeAnn Heblinger Marisa Herrera Oscar Loveless

Vanessa Maldonado Alicia Martinez

Catherine Martino Lindsay McIntyre

Daniel Muniz Valerie Munoz-Infante

Jaye Ordaz Julie Rodriguez Candice Rollo Heidi Rufener

Christina Sisneros Jeanne Storm Nellie Valles

Angelina Velasquez Tim Watkins

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Denver

Suzanne Anderson JoVaughna Archuleta

Brittany Bogner Olga Boruknova Sharon Bratton

Brenda Campbell Valerie Casaus

Sally Christopher Sherry Clark

Michal Colander Teresa Corson Cathleen Duffy

Jonny Flood Hillary Gerke

Tammy Griffith Valerie Jones

Mellisa Martinez Misty Martinez Joleen Mendoza Stacie Morales

Mark Pauly Mercedes Pena-Flor

Katherine Perry Luis Quintana

Crystal Rodriguez Georgina Santoyo Shannon Sullivan

Mary Trevino Kathy Trujillo

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Thank You!

January 2017 Professional Home Health

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Introducing Introducing Introducing Lauren Freeland

Lauren has been with the Corporate Branch since October, 2014. She is currently working as the Corporate Secretary as well as an Assistant to the Personal Care Coordinator for the Boulder Branch. She enjoys her clients and co-workers the most and finds it challenging to complete all of her tasks in one day. Lauren loves to travel, attend music concerts, snowboard, camp and hike. She grew up in Big Bear and Thousand Oaks, CA, and currently lives in Boulder with her sister and dog, Kali.

Thank you, Lauren, for all you do for P.H.H.C.!

Top 4 Driving Safety Tips from www.Nationwide.com

When you’re behind the wheel of a car – whether alone or with passengers – driving safely should always be your top concern. We’re more distracted than ever, so it’s crucial to know the basics of safe driving and practice them every time you’re on the road. Here are some safe driving tips: 1. Focus on driving

• Keep 100% of your attention on driving at all times – no multi-tasking.

• Don’t use your phone or any other electronic device while driving.

• Slow down. Speeding gives you less time to react and increases the severity of an accident.

2. Drive “defensively”

• Be aware of what other drivers around you are doing, and expect the unexpected.

• Assume other motorists will do something crazy, and always be prepared to avoid it.

• Keep a 2-second cushion between you and the car in front of you.

• Make that 4 seconds if the weather is bad. 3. Plan ahead

• Build time into your schedule to stop for food, rest breaks, phone calls or other business.

• Adjust your seat, mirrors and climate controls before putting the car in gear.

• Pull over to eat or drink. It takes only a few minutes.

4. Practice safety

• Secure cargo that may move around while the vehicle is in motion.

• Don’t attempt to retrieve items that fall to the floor.

• Have items needed within easy reach – such as toll fees, toll cards and garage passes.

• Always wear your seat belt and drive sober and drug-free.

Eight Keys to De-stressing

De-stressing is taking action to reduce the impact of stress following a period of continual tension, typically associated with being at work. There are many ways to de-stress, but combining different de-stressing goals together or in sequence may have a beneficial and compounding effect. See how many of these eight “de-stress dimensions” you can experience at the end of your day. 1) Get physical — participate in aerobic exercise. 2) Socialize with others who share the same stress. 3) Journal — write down your thoughts/successes for the day in a journal. 4) Enjoy humor —rent a funny movie. 5) Get fresh air. 6) Practice affirmations — stress is often accompanied by negative self-talk. Identify what these messages are and overpower them with the positive. 7) Meditate — mediation is a skill that promotes relaxation and builds internal energy. 8) Create physical change — rearrange a room, complete a chore, fix a doorknob, or make a small improvement in your immediate surroundings.

Rita has been with the company on since 2010. She is an incredible caregiver and a very happy and positive person. She always pays attention to the small details of what her clients like. Rita loves cats, dogs and sports and if she could choose anywhere in the world to live it would be Australia with the kangaroos!

Thank you Rita for being a huge asset to this company. We appreciate your hard work.

Vickie Barron, Anne O’Bryon Benita Werner, Daniela Garcia Hirut Assefa, Machele Johnson

received the Thank You Award for superb work

Carol Ford received the Ray of Sunshine Award

for outstanding customer service

Justina Sundermann received the Heart Warmer Award

for exceptional caregiving

Joanna Fiebig received the Bright Light Award

for teamwork

Bridgett Crane-Fanatia Nick DeHerrera

received the Wow Award for impressing us by doing something

extraordinary

Boulder

PHHC Awards

Colorado Springs Employee of the Month

CHERYL BATES

January 2017 Professional Home Health Care

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Employee of the Month RITA GONZALES

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Michael Rose received the Heart Warmer Award

for exceptional caregiving

Taura Davis received the Bright Light Award

for teamwork

Christine Baca received the Ray of Sunshine Award

for outstanding customer service

PHHC Awards

Reliable, organized, mentally strong, and patient are just a few attributes used to describe Cheryl Bates. Her two and a half years of dedication, extra hours, and loving disposition for her patients are presented on a daily basis and Colorado Springs recognizes Cheryl as Employee of the Month for January. When she is not working hard, Cheryl vacations to the beach, takes care of her 2 kids and husband who is about to be deployed to Afghanistan for the USAF. Her spirited nature is loved by all from the staff to the clients she comes in contact with, and we all would like to thank Cheryl for her time spent here not just for the month but for the many years of service she has bestowed upon us.

PHHC Awards

Denver Employee of the Month

SARAH CAMPE

Isabel Ciaptacz, Bryna Burns Valerie Jones, Meghan Lais

received the Peer to Peer Award for recognition by co-workers

Hillary Gerke, Kathy Irish

received the Heart Warmer Award for exceptional caregiving

Misty Martinez

received the Ray of Sunshine Award for outstanding customer service

Luis Quintana

received the Bright Light Award for teamwork

Jake Miller, Richard Holt

Vicky Parker, Cinthia Diaz McKayla Delacruz, DeAnna Lucero

Brittney Bogner, Jonny Flood Theresa Fox, Cathy Hoard

Jennifer Koch, Cindy Lucero Irene McNutt

received the Thank You Award for superb work

Longmont Employee of the Month

TAMI BEAN

January 2017 Professional Home Health Care

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The Longmont team is proud to nominate Tami Bean, Service Coordinator, as our employee of the month for January. Tami joined the Longmont team in 2013 and is appreciated by all of her co-workers for handling the scheduling with maximum effect and minimum grumbling. We want to recognize Tami for managing her workload even when we are a man down in the office and for stepping up to do her part to keep us functioning. Tami is a master at balancing the wants and needs of both our clients and staff. Life is better at PHHC with Tami in the building. When Tami is not at work, she still juggles scheduling as she has three active teenagers with all manner of school and sporting events.

Thank you Tami for all that you do!

For the month on January, we would like to nominate Sarah Campe, RN for employee of the month. Sarah has been with us for a few short months, but in her time here she has gone above and beyond. Sarah has received multiple compliments from patients about her outstanding caregiving. Sarah is a native of Colorado, however if she could live anywhere in the world she would live in Ireland or Austria. In fact, Sarah even studied abroad in Austria for four months!

Thanks for doing such an awesome job Sarah! Keep up the great work!!

Nick Gutierrez received the Heart Warmer Award for

exceptional caregiving

Katherine Dunbar-Morss received the Bright Light Award

for teamwork

Joletta McWilliams Dawn Gibbs

Josephine Sena received the Peer to Peer Award

for recognition by co-workers

Cathy Hurt Jennifer Sanchez

Julia Hutton Conchita Harmon

received the WOW Award for impressing us by doing something extraordinary

PHHC Awards

PHHC Awards

Pueblo

Employee of the Month

ALICIA MARTINEZ

Barbara Martinez received the Heart Warmer Award for

exceptional caregiving

Chantel Gonzales received the Bright Light Award for teamwork

Frances Finn received the Ray of Sunshine Award

for outstanding customer service

Jeanne Maher Nellie Valles

received the Peer-to-Peer Award for recognition by co-workers

June Hecht

Lori Kuhlman received the Wow Award for

impressing us by doing something extraordinary

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Alicia Martinez, a full time PCP, is our unanimous Employee of the Month choice for January. Alicia is one of those “constant performers” who never lets us down. She is on time for visits, always does her charting on time and her CEUs, but more than that, she is a caring and efficient caregiver. She has two sons and attends their sporting events, never leaving her clients without care. Alicia serves as our trainer for new employees and is a perfect role model.

Thanks, Alicia, for your caring spirit and your helpful attitude.

Thank you for your years of service!

Glad you are part of our team.

Happy Anniversary! Service Years

Theresa Molina Boulder, 13 years! Mariela Estrada Colorado Springs, 12 years! Teresa Hardin Longmont, 11 years! Tyson Morgan Denver, 10 years! Heather Brumm Denver, 10 years! Dolores Sanchez Boulder, 9 years! Jane Gregory Denver, 8 years! Jaime Lo Boulder, 7 years! Paula Madrid Denver, 7 years! Mary Jane Lopez Pueblo, 5 years!

Brandy Lehde

received the Ray of Sunshine Award for

outstanding service

CORPORATE

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January 2017 Professional Home Health Care

Best Wishes for a Wonderful Day!

Longmont Dor Bimali

Dawn Gibbs

Pueblo Jaye Ordaz

Chantel Gonzales Jamie Ayala

Catherine McCormick Tim Watkins

Boulder Graciela Gutierrez-Herrera

Colorado Springs James Ballah

Maria Mendoza Samantha Sindelir Diane Baysinger Jahaira Rosario

Corporate Janet Puglisi

Danielle Stiffler Brandy Lehde

Denver Roderick McCormac

Kathryn Gentry Sarah Campe Peggy McKee

Charlotte Zamudio Penny Conable

Jeanett Smith Paula Madrid

Michelle Muniz Cathleen Duffy Valerie Casaus