What types of personality traits and/or qualities do you believe

an employer looks for when hiring a new employee?

***Save as Oct. 24 and in your Response Journal Folder***

Read paragraph 1 on page 178 The ________________________ department is

responsible for coordinating all activities involving the company’s employees

The HR department works with other department managers to …› Decide when a new employee is required › Determine what skills a new employee

should have› Conduct candidate searches› Conduct or assist with the interviewing

process› Communicate hiring decisions to potential

employees

Human Resources

The ___________________ is where employers (buyers of skills) meet potential employees (sellers of skills)› Employers look at the labour market to determine

what occupations and skills are available, what education and training is provided in the community, and what the economic conditions are

› Employees look at the labour market to find potential employers, determine the types of skills in demand, and find out what the employment rate is in the community

› Both the employer and employee want to know what wage rates are offered and what kind of jobs will be popular in the future

Labour Market

There are several different types of labour required in the market;

Professional Labour› Highly trained individuals in specific

occupations › E.g. accountants, lawyers, electricians,

teachers, etc Skilled Labour

› Labour needed for positions that require training from an educational institution and/or previous employment

› E.g. cake decorator, chef, etc

Semi-Skilled Labour› Labour needed for a job that requires some

instruction/training› Employees will generally be productive after a

few days of on the job training› E.g. cashier

Unskilled Labour› Labour needed for a job that requires very

little training and could be done by almost anyone

› E.g. dishwasher

The HR Department performs many key functions in an organization, including …1. Hiring new employees2. Departures, Dismissals and

Retirements3. Compensation4. Health and Safety

Finding the Right Employee The method used to search for job applicants

depends on the qualifications needed for the jobExamples: Ad in the newspaper Recruiting on university and college campuses Posting job on Workopolis, Monster, Kijiji, etc Posting job on company website Use a __________________

› A recruitment agency or executive search company

Headhunter

The Application ProcessSubmissions usually include;

› A completed application form› A résumé

Listing the applicant’s education, experience, accomplishments and awards, interests and abilities

› A cover letter Used to introduce the applicant

The goal of submitting your application is to be granted an ______________Interview

The Interview Process First impressions count! You never get a second chance to make a

first impressionSome tips for a good interview include; 1. Dress appropriately for the interview2. Arrive early – punctuality is important3. Give a firm handshake when you meet

the interviewer

Interview tips continued …4. Make eye contact during the

interview5. Be pleasant and enthusiastic6. Listen carefully to each question and

take a few moments to think before answering

7. Watch non-verbal gestures, e.g. talking with your hands, fidgeting

8. Thank the interviewer at the end

Top Mistakes Made in Job InterviewsAccording to a survey … 41% didn’t come prepared enough to

answer questions 27% talked too much 23% didn’t research the company

enough 7% arrived late 3% dressed inappropriately

What Can’t The Interviewer Ask ? According to legislation (law), there are

certain things that employers can’t ask an applicant during an interview

Question: What type of personal information do you think is off limits for

an interviewer to ask you?

The actual list includes … Religion Gender Place of birth Marital status Race Age

› Can only be asked to verify that you’re old enough to work

Sexual orientation Number of children

Once the right employees have been hired, they will need to receive some amount and type of _______________ and ____________› During ________________, the new employees meet

other employees and tour the workplace. Employees learn about policies on pay, work hours, benefits, rules of behaviour, dress code, health and safety, etc

› During the ____________ process employees may be trained on equipment, software and how to do the job itself

TrainingOrientationOrientation

Training

Employers invest a great deal of time and money to search for, hire and train new employees

Therefore, it makes sense for employers to try and keep productive and valued employees

Many companies offer their employees competitive ________________________ and _________ (special benefits) to retain their best workers› E.g. casual dress code, daycare, on-site gym

facilities, etc.

Compensation (Pay)Perks

Students please complete the following;Read pages 179 (starting at paragraph 2) – 182

(ending at Looking for the Right Employee) and then answer the below questions

1. Why does the bakery want Emily to increase her productivity?

2. Why is it important for a business to hire skilled employees?

3. Why does the bakery want to keep Emily happy?4. What is employee turnover?5. When a new employee is needed (a vacancy occurs) where

does the HR department try to hire from first? Why do you think looking internally is good for the company?

What are the various reasons that employees leave a company that

they work for?

***Save as Oct. 27 and in your Response Journal Folder***

The HR Department performs many key functions in an organization, including …

1. Hiring new employees2. Departures, Dismissals and

Retirements3. Compensation4. Health and Safety

All employees eventually leave the business for which they work › The HR department tries to make their

transition easier, regardless of the cause› An employer who helps an employee make

a smooth transition protects the reputation of the firm and maintains a good relationship with the employee

Departures Some employees leave their job

_____________› Their departure could be based on personal or

family needs, job dissatisfaction or a better opportunity elsewhere

When an employee leaves voluntarily an _________________ is usually conducted by the HR department› These interviews help the company understand

the reason for the departure

Voluntarily

Exit Interview

Retirement Occurs when an employee voluntarily withdraws

from the labour market due to age With more people living longer, the retirement

age is increasing Many retired people receive a ___________, which

provides them with an income once they no longer work for the company

Some retired people are even choosing to work at another job after leaving their primary career

Pension

Dismissal An employee may be ________ if they are

not doing their job or the company restructures and determines that the job they perform is no longer needed

In situations of being fired …› There is a documented process that must be

followed to support a dismissal› E.g. lateness, absenteeism, poor

performance

Fired

To avoid the dismissal of an employee, many companies conduct _______________________› In this interview, the employer discusses

the problems they had with the employee and they make a plan as to how they can be corrected

› After a set period of time, the employee must show improvement or be dismissed

Corrective Interviews

__________ occur when the company dismisses employees due to restructuring› Layoffs have nothing to do with the employee’s

performance› Companies with unionized employees usually lay

off workers in order of _____________ - employees with fewer years of service are let go first

› Many companies provide a _____________________ to dismissed employee, which includes final payment to a laid-off or terminated employee

Layoffs

Seniority

Severance Package

____________________ is the money and other benefits received by employees in exchange for the work they perform

Compensation

There are several payment methods including; Hourly wage Salary Commission Performance-based pay Incentive bonus Fee for service Stock options Royalty or licensing fee

Hourly Wage Most common method of payment,

especially for part-time employees Employees will be paid by the hour, and will

at least receive ___________________; the lowest hourly wage an employer can legally pay an employee

Hourly wage employees will be paid more if they work ______________; working more than their regular work hours or on holidays

Minimum Wage

Overtime

Salary A ________ amount of money paid to an

employee on a regular schedule, such as every two weeks

Usually expressed as a yearly (annual) amount, e.g. $57,000 per year

Salaried jobs often do not specify how many hours employees will have to work, but if employees work more hours, no overtime is paid

Fixed

Commission A form of pay that is based on the amount

of _______ generated by an employee It is an incentive that encourages

employees to work harder E.g. an employee earning 1% commission

earns an extra $30 if they sell $3000 in goods

A higher commission usually means a lower salary or hourly wage is paid

Sales

Performance Based Pay Calculated based on the amount of a

___________ that an employee can make, also known as _______________

This type of payment method is commonly used in the clothing industry

Some piecework factories have become known as _________________, where employees receive low wages and are forced to work in unsafe and unhealthy conditions

ProductPiecework

Sweatshops

Incentive Bonus Businesses may offer a bonus or reward

for good performance, also known as variable pay

Companies usually set ____________________ or targets for each employee or group of employees to aim for

If the goal is reached, then employees receive extra cash or something of value such as a trip

Performance Goals

Fee for Service Construction, catering and cleaning

businesses often receive a fee for the service they perform

The business estimates what they think it will cost in time and materials to do the job, and then build in an additional amount to ensure they earn a profit

To prevent any misunderstandings, the employee and employer sign a _____________________Written Contract

Stock Options Provides employees with an opportunity

to buy company __________ at a lower than market price

The company benefits from stock options, because employees who own part of the company tend to work harder and be more committed

Shares

Royalty or Licensing Fees A payment for the use of ideas and

creativity Received if someone has …

› Written a book› Recorded a song› Sold an idea

Usually a small % of the sale price, but adds up if many units of the product are sold

The law requires that businesses provide and maintain a healthy and safe workplace

Some health programs include …› Sick Pay

The company continues to pay full wages if an employee is off sick

› Wellness Programs Promote physical and emotional well-being of

employees and ultimately decrease absenteeism

Safety legislation is intended to prevent _____________, __________ and ____________ related to employment activities

Employees have the right to …› Be informed about known or foreseeable

hazards at work› Identify and resolve job-related problems

related to health and safety› Refuse dangerous work if they have

reasonable cause

Accidents Injury Disease

Students please complete the following;

Health and Wellness Programs WorksheetPosted on ClassNet under Tasks

Review Questions #5 & 6 on page 194

Are you employable? What skills do you bring to an employer that he

or she will pay for?

***Save As Oct. 28 and in your Response Journal Folder***

Employability Skills are skills that are necessary to have success in a job

The 3 main categories of employability skills are …1. Academic Skills2. Personal Management Skills3. Teamwork Skills

These skills provide the basic foundation to get, keep and progress on a job

Companies need an employee that can …› Communicate › Think› Learn

To communicate well, you need to … Understand and speak the

languages in which business is conducted

Be a good listener Read, understand and use written

materials Write effectively

Thinking involves a variety of mental skills. You need to know how to …

Think critically and evaluate situations Solve problems and make decisions Understand and solve problems using math

and interpret and use the results Use technology, tools and information

effectively Apply specialized knowledge (e.g. skilled

trades and technology)

Learning doesn’t end that day you graduate from school

Life-long learning is critical and expected Many forms of learning, including:

› On the job› From co-workers› Taking a course› Going back to school

Refers to the attitudes, skills and behaviours that help you get a job and keep a job

Employers need a person who …› Has a positive attitude and behaviour› Demonstrates responsibility

Confidence Self-esteem Honesty, integrity and ethics Positive attitude toward learning,

growth and personal health Energy, initiative and persistence to

see a job through to completion

Setting goals and priorities (applies to professional and personal life)

Successfully planning and managing time and money to achieve goals

Accountability for actions Adaptability and flexibility Positive attitude towards change Creativity

Teamwork skills are those needed to work with others

No job works in complete isolation Employers need people who …

› Work well with others› Understand and work toward company

goals› Respects thoughts and opinions of others › Willing to compromise› Lead where appropriate

Students please complete the following;

Activity: Employability Skills Quiz Posted on ClassNet under Tasks

All employees and employers in Canada have certain rights governed by law

Many laws are based on the Universal Declaration of Human Rights› Adopted by the United Nations in 1948

The Universal Declaration of Human Rights states …

No one shall be held in slavery Everyone has the right to work

To freely choose employment, to just and favourable working conditions and be protected against unemployment

The right to rest and leisure including limits on the number of working hours

An adequate standard of living Right to job training

Canadian governments have legislation about employee rights including …Minimum employment ageHours of workMinimum wageOvertime, holiday and vacation payPaid public holidaysParental leaveIndividual and group employment termsRecovery of unpaid wages

Each province has its own human rights legislation which states that it is illegal to harass or discriminate against an employee or potential employee based on …GenderRaceReligionSexual orientationPhysical disabilityAge

Denying a qualified individual an interview, a job or promotion because of religion, gender or disability is considered _________________

______________ occurs when specific people and/or groups are made to feel threatened or uncomfortable because of who they are

DiscriminationHarassment

Employers have rights too! They have the right to …HireDismissPromote employeesEstablish conditions of employmentDetermine what their employment needs areRequire that employees have the necessary skills and/or experience for a job

Hire, promote and assign the most qualified individual for the job

Establish standards for evaluating job performance

Require that employees follow job description and performance criteria

Set employment terms and conditions Establish salary and wages Dismiss, discipline or demote employees

Students please complete the following; Activity: Researching Human Rights Legislation

Posted on ClassNet under Tasks

What do you want to be when you grow up? Has your answer to this

question changed since you were 6 or 7 years old? Explain.

***Save as Oct. 30 and in your Response Journal Folder***

A career in business is very diverse You can do many things with business

training including:› General business› Accounting› Consulting› Entrepreneurship› Finance› Human resources› Marketing

Usually only need a high school diploma Start as entry-level positions that could

lead to higher positions with more responsibility

Examples include; › Secretaries (Administrative Assistants)› Office clerks› Warehouse workers

Accountants work with financial records of a business or an individual

There are many different types of accountants including financial accountants, auditors, management accountants, tax accountants, forensic accountants, etc

To become an accountant, you need a four-year business degree

Accountants must be certified as either a; › CA – Certified Accountant› CMA – Certified Management Accountant› CGA – Certified General Accountant

Consultants are people who are paid for their expertise and to provide advice to others

Consultants know more than most people about a specific topic (they are an expert)

No special education is required, but you do need lots of knowledge about a particular topic

Consultants usually have proven success in their field

Working for yourself in the business of your choosing

Entrepreneurs need many characteristics and skills to be successful

Educational requirements vary› E.g. Dave Thomas who started the

Wendy’s franchise, never even finished high school

Requires the completion of a business degree and possibly an MBA (Masters of Business Administration)

People in this industry work very hard and are under a great deal of pressure, but can also make a great deal of money

Examples include; › Banker› Stockbroker› Financial planners

This chapter has already discussed what functions HR is responsible for

Usually need a college or university degree and professional certification› HRPAO – Human Resource Professionals

Association of Ontario

There are many areas in marketing including; Product development Promotion Marketing research Event planning Public relations Packaging

Different educational requirements depending on the specific job

Some marketing jobs require creativity (event planning) and others analytical skills (market research)

Students please complete the following;

Review Questions #9 & 10 on page 201