What to Know and Use to Generate Win-Win Conversations Tim Wright, CEO* Wright Results, Inc....
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Transcript of What to Know and Use to Generate Win-Win Conversations Tim Wright, CEO* Wright Results, Inc....
What to Know and Use to Generate Win-Win Conversations
Tim Wright, CEO*Wright Results, Inc.
888.635.2425www.wrightresults.com
To explore and enhance To explore and enhance speaking and listening skills (guidelines) speaking and listening skills (guidelines)
to enhance the participant’s ability to enhance the participant’s ability to communicate with others with to communicate with others with
clarity, ease, clarity, ease, andand energy energy..
Wright Results Copyright 20092
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20093
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20094
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20095
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20096
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20097
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20098
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 20099
To distinguish a broader perspective of interpersonal To distinguish a broader perspective of interpersonal “communication”“communication”
To understand basic reasons (categories) for expressionTo understand basic reasons (categories) for expression To identify specific communication profiles and ways to apply To identify specific communication profiles and ways to apply
that knowledgethat knowledge To explore distinct guidelines to improve listening skillsTo explore distinct guidelines to improve listening skills To build a toolkit of ways to communicate with clarity, ease, To build a toolkit of ways to communicate with clarity, ease,
and energyand energy To learn ways to To learn ways to
Communicate with associates efficiently Ensure comprehension by clients Enhance our persuasive ability with others
Wright Results Copyright 200910
Sending the messageSending the message Monitoring the messageMonitoring the message Monitoring reception of the messageMonitoring reception of the message Receiving the messageReceiving the message
Wright Results Copyright 200911
Sending the messageSending the message Monitoring the messageMonitoring the message Monitoring reception of the messageMonitoring reception of the message Receiving the messageReceiving the message
Wright Results Copyright 200912
Sending the messageSending the message Monitoring the messageMonitoring the message Monitoring reception of the messageMonitoring reception of the message Receiving the messageReceiving the message
Wright Results Copyright 200913
Sending the messageSending the message Monitoring the messageMonitoring the message Monitoring reception of the messageMonitoring reception of the message Receiving the messageReceiving the message
Wright Results Copyright 200914
To informTo inform To educateTo educate To persuadeTo persuade To entertainTo entertain
Wright Results Copyright 200915
DDominanceominance IInfluencenfluence SSteadinessteadiness CComplianceompliance
Wright Results Copyright 200916
Dominance of Dominance of problems problems (not people)(not people) Looking for Looking for resultsresults Communicates Communicates directlydirectly Wants Wants factsfacts, not opinions, not opinions Extroverted, Extroverted, tasktask-oriented-oriented
Wright Results Copyright 200917
Influence of Influence of peoplepeople Looking for “the Looking for “the experienceexperience”” Communicates Communicates indirectlyindirectly Talks with Talks with handshands Extroverted, Extroverted, peoplepeople-oriented-oriented
Wright Results Copyright 200918
Steadiness of Steadiness of pacepace Looking for Looking for securitysecurity Communicates Communicates indirectlyindirectly Has a “poker” faceHas a “poker” face Introverted, Introverted, peoplepeople-oriented-oriented
Wright Results Copyright 200919
Compliance with Compliance with processprocess Looking for Looking for informationinformation Communicates Communicates directlydirectly Asks detailed Asks detailed questionsquestions Introverted, Introverted, tasktask-oriented-oriented
Wright Results Copyright 200920
Just listen.Just listen. Skill the activity.Skill the activity. Value clarifying. Value clarifying. Manage your memory.Manage your memory. Wrap up with feedback.Wrap up with feedback.
Wright Results Copyright 200921
Just listen.Just listen. Skill the activity.Skill the activity. Value clarifying. Value clarifying. Manage your memory.Manage your memory. Wrap up with feedback.Wrap up with feedback.
Wright Results Copyright 200922
Just listen.Just listen. Skill the activity.Skill the activity. Value clarifying. Value clarifying. Manage your memory.Manage your memory. Wrap up with feedback.Wrap up with feedback.
Wright Results Copyright 200923
Just listen.Just listen. Skill the activity.Skill the activity. Value clarifying. Value clarifying. Manage your memory.Manage your memory. Wrap up with feedback.Wrap up with feedback.
Wright Results Copyright 200924
Just listen.Just listen. Skill the activity.Skill the activity. Value clarifying. Value clarifying. Manage your memory.Manage your memory. Wrap up with feedback.Wrap up with feedback.
Wright Results Copyright 200925
CClarity*larity*EEase*ase*EEnergynergy Know what you want to sayKnow what you want to say Monitor your message (remember?)Monitor your message (remember?) Don’t project “need to know”Don’t project “need to know” Intuit “want to know”Intuit “want to know”
Wright Results Copyright 200926
Look for their style (profile)Look for their style (profile) Know your own style (profile)Know your own style (profile) Adapt without sacrificeAdapt without sacrifice
Wright Results Copyright 200927
Know your purposeKnow your purpose Know your recipient’s purposeKnow your recipient’s purpose Use a wrap-up techniqueUse a wrap-up technique
Wright Results Copyright 200928
AskAsk Ask moreAsk more Ask still moreAsk still more Adapt as the answers requireAdapt as the answers require AskAsk
Wright Results Copyright 200929
Wright Results Copyright 200930
Questions?Questions?Who’s got a Who’s got a question?question?
Wright Results Copyright 200931
Thank you!Thank you!
If you believe there’s any way I may help If you believe there’s any way I may help you,you,
it’s up to you to call or e-mail me.it’s up to you to call or e-mail me.
I hope you will.I hope you will.
[email protected]@wrightresults.com