What is your WorkiQ?
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Transcript of What is your WorkiQ?
WHAT IS
YOUR
?
Real-Time Workforce Analysis
67% of the highest performance scores go to employees not rated as “Top Performers.” - CEB 2012
MANAGERS
I have limited visibility into my team’s performance
I need controls to quickly adjust to market conditions
I need to meet my performance goals
DIRECTORS ASSOCIATES
SMARTER MANAGERS
SMARTER DIRECTORS
SMARTER ASSOCIATES
Has real-time insight to what all associates are achieving and how they are spending
their time
Has data to know exactly what they need to improve and real-time feedback to help achieve
their goals
Has real-time and historical data to get concrete
answers needed to make performance improvements
“
Before getting a real view into the data, managers were asked to rank staff based on subjective conversations and self reporting. As a result of analyzing the actual data, we found the top 5 and bottom 5 were incorrect.
Director of Strategic Operations Large US Healthcare Payer
“
American workers waste an average of 2.09 hours per 8 hour workday…
I know my people are busy…
…but what exactly are they doing?
I know my people are busy…
How much time is spent in productive vs. non-productive applications and websites?
I know my people are busy…
Who are my most productive employees and how do you bring everyone to the same level?
I know my people are busy…
How many productive hours do you get by individual and by team?
Measure in Real-Time
• “True” employee productivity
by complexity and work mix
• Associate comparison
• True measurement of office,
remote and outsourced work
• FTE utilization
Manage in Real-Time
• Decisions based on facts
• Understand and eliminate bottlenecks
• Measure and monitor to ensure
productivity improvement
• Real-time data for “in the moment” coaching.
Improve in Real-Time
• Spot and reward productive behavior through individualized reporting
• Peer comparisons challenge associate to challenge themselves
Companies with “Highly Engaged” employees outperform other companies by 23% Gallup 2013
20 %
RECAPTURE OF WASTED TIME
What it means for you... • Gain efficiency of time,
money and resources
• Build a culture of accountability
• Find your next superstars and build a team around them
• Typical 90 day payback
“
We have been seeing a great impact in the production time which resulted in more claim production, our productive time improved by 8.93% from the time we implemented WorkiQ and our claims production volume increased by 15% for the same period of time. Thank you so much for introducing such a great product.
AVP - Claims Operations Large Healthcare
“
Learn More www.workiq.com