What is the Future of 9-1-1?
description
Transcript of What is the Future of 9-1-1?
What is the Future of 9-1-1?
NENA Copyright 2013
Intent of this Session●Present overview on current 9-1-1 system and its
limitations
●Provide a high level overview of NG9-1-1
●Provide reasons why transitioning to NG9-1-1 is vital
NENA Copyright 2013
Terminology●Emergency Services IP Network (ESInet)
A privately managed Internet Protocol transport network that may be shared by multiple agencies
●Functional and Interface Standard for NG9-1-1 (i3) NENA 08-003 architecture and functions
● NG9-1-1 The set of network elements, software applications,
databases, CPE components, and operations and management procedures required to provide Next Generation emergency services
NENA Copyright 2013
Terminology (cont’d)
Public Safety Answering Point (PSAP) A 9-1-1 answering point which receives 9-1-1
calls from a defined geographic area
Geographical Information System (GIS) A computer software system that translates
geographic data into a location on a map, such as a street address
NENA Copyright 2013
Industry Trends330 million wireless devices in the US
Population is approximately 313 million
By 2015, there will be 2 billion networked devices Smart homes and offices; education applications
More than 50% of mobile devices are smartphones These generate 35 times more data traffic than
basic cell phonesTablets generate 121 times more traffic than cell phones
NENA Copyright 2013
Industry Trends (cont’d)
Wireless-only households are on the rise 32% of adults and 36% of children live in wireless-only
households
More than 98% of Americans have access to 3G or 4G services
103 million tweets per day in the US
NENA Copyright 2013
Industry Trends (cont’d)
Exponential increases in text messaging More than 8 trillion texts sent last year
Up 1.1 trillion from the previous year
Teens text 5,500 messages per month
32 million Americans who are Deaf, Deaf-blind, hard of
hearing or speech disabled rely on texting as main form of communication
NENA Copyright 2013
The Current 9-1-1 Process
The Nation's current 9-1-1 system is designed around telephone technology
The public can make voice or TTY calls- Limited data is delivered to the 9-1-1 answering point
- Call back phone number- Caller approximate location
* The Access and Service provider can be separate entities.
9-1-1 CallerAccess/Service Provider*
E9-1-1 Network9-1-1 Call Center
Call Taker
NENA Copyright 2013
OK, really - What is NG9-1-1?NG9-1-1 is the upgrade of 9-1-1 services
infrastructure to meet the needs of a wireless mobile society
More than just an IP network:
● Databases
● Technical & Operational Procedures
● Software Applications
● Equipment Components
NENA Copyright 2013
What 9-1-1 Can’t Do Today Support Newer Technologies/Services
Text, Image, Video, Telematics, Sensors, Enhanced Subscriber Info
Provide Robust Back Up Capabilities Network Resilience, Virtual PSAPs
Provide Interoperability and Information Sharing
NENA Copyright 2013
Public Expectations
Many people think they can text 9-1-1 today
Younger Generation Text most common form of communication
Deaf, Deaf-Blind, Hard of Hearing and Individuals with Speech Disabilities Text and Video over IP most common form of
communication
NENA Copyright 2013
Public Expectations (cont’d)
One survey in North Texas in 2011 found that:
31% of the population think they can text 9-1-1
11% thought they could post a message on Facebook and 9-1-1 will be notified
NENA Copyright 2013
NENA Copyright 2013
How NG9-1-1 Will Improve 9-1-1
Updated Technology: Internet Protocol (IP) on a private secured network
Improved Functionality: Maintains current E9-1-1 capabilities Adds new capabilities and supports multimedia
communications GIS based
Improved Interoperability: At county, region, state and national levels
NENA Copyright 2013
NG9-1-1 Reality
● NG9-1-1 by itself will not enable text to 9-1-1
Texting is an application available through NG9-1-1 NG9-1-1 is designed to support text when available Standards work is underway in the wireless industry to
support various types of text messages
● In the long term, overall costs could potentially be lower because of shared services and lower cost technology
NENA Copyright 2013
The Nature of NG9-1-1Designed to support enhanced interoperability of
all 9-1-1 systems
Designed with open standards
Designed to enable open competition
Designed for a transition to competitive service provider environment
May require regulatory (and legislative) change
NENA Copyright 2013
NG9-1-1 Added FeaturesGIS based routing controlLocation data can be transported with the callAdditional types of calls and messaging:
anytime, anywhere, any deviceAdditional data Virtual PSAP capabilitiesAdded alternate routing options (ex: sensing
PSAP status)Direct control of call management [PRF]
NENA Copyright 2013
NG9-1-1 ConceptsYour NG9-1-1 system is one element of an widely
interconnected public safety system
County - Regional – State – National – International
Expansion of, and beyond the traditional PSAP Fusion Centers Virtual PSAPs Trauma Centers Poison Control Emergency Operations Centers
NENA Copyright 2013
NG9-1-1 ConceptsDirect control of system capabilities by 9-1-1
Authorities and PSAP management GIS data updated regularly, to control validation
and routing Secure access to interactive validation data by
service providers Routing and options controlled in databases that
are directly accessible by 9-1-1 Authority at PSAP terminals, or other authorized remote access points
NENA Copyright 2013
NG9-1-1 ChallengesAchieving Economies of Scale
Bigger geography equals better price performance
Solving Governance Issues Leadership at all levels
Timely Standards & Technology DevelopmentResolving Operational IssuesAddressing Legislative and Regulatory needsProviding for a wide range of educational needs
NENA Copyright 2013
Funding ChallengesPSAP Authorities must be allowed to accrue
funds to build NG networks while still paying for and operating legacy networks
Consider different funding sources: IP access providers? Pre-paid wireless?
Consider new payment terms for 9-1-1 fees More sources/lower fees?
NENA Copyright 2013
Legislative & Regulatory Challenges
Regulations Should Allow, but Not Require: Your NG9-1-1 provider to be different than your
current E9-1-1 provider Your NG9-1-1 IP infrastructure provider to be
different than your NG9-1-1 services provider Choice of service providers
See:NENA NG9-1-1 Transition Policy Implementation Handbookwww.nena.org
NENA Copyright 2013
NG9-1-1 PSAP BenefitsText/IM to 9-1-1Photos, additional data and other media to
9-1-1Streaming videoTelematics and sensor data available to 9-
1-1Nomadic and/or mobile call taker
workstations
NENA Copyright 2013
NG9-1-1 PSAP Benefits (cont’d)
PSAP “on-the fly” or Virtual PSAPPolicy-based alternate routing with new
optionsAdditional Policy-based routing for:
Language preference of caller Type of technology
IM, Sensor, Satellite phone
NENA Copyright 2013
Call to ActionUnderstand that underlying network/technology
needed for NG9-1-1 is needed for ALL emergency communications (high bandwidth voice, data, video)
THIS SLIDE MUST BE CHANGED TO SUIT THE AUDIENCE, AS MENTIONED IN THE SPEAKER NOTES.
NENA Copyright 2013
Q and A
NENA Copyright 2013
This is a reference slide