What Is Operations Management? Production is the creation of goods and services Operations...

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What Is Operations What Is Operations Management? Management? Production Production is the is the creation of goods and creation of goods and services services Operations management Operations management is is the set of activities the set of activities that creates value in that creates value in the form of goods and the form of goods and services by services by transforming inputs transforming inputs Organizing to Produce Goods and Organizing to Produce Goods and Services Services

Transcript of What Is Operations Management? Production is the creation of goods and services Operations...

Page 1: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

What Is Operations Management?What Is Operations Management?

ProductionProduction is the creation of goods is the creation of goods and servicesand services

Operations managementOperations management is the set is the set of activities that creates value in of activities that creates value in

the form of goods and services by the form of goods and services by transforming inputs into outputstransforming inputs into outputs

Organizing to Produce Goods and ServicesOrganizing to Produce Goods and Services

Page 2: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Organizing to Produce Goods and Organizing to Produce Goods and ServicesServices

Essential functions:Essential functions:– Marketing – generates demandMarketing – generates demand– Operations –creates the productOperations –creates the product– Finance/accounting – tracks organizational Finance/accounting – tracks organizational

performance, pays bills, collects moneyperformance, pays bills, collects money

Page 3: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Organizational FunctionsOrganizational Functions

MarketingMarketing– Gets customersGets customers

OperationsOperations– creates product or servicecreates product or service

Finance/AccountingFinance/Accounting– Obtains fundsObtains funds– Tracks moneyTracks money

© 1995 Corel Corp.

Page 4: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Sample Organization ChartSample Organization Chartss

Page 5: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Functions - BankFunctions - Bank

Operations Finance/Accounting

Marketing

CheckClearing

TellerScheduling

Transactions

ProcessingSecurity

Commercial Bank© 1984-1994 T/Maker Co.

Page 6: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Functions - AirlineFunctions - Airline

Operations Finance/Accounting

Marketing

GroundSupport

FlightOperations

FacilityMaintenance

Catering

Airline© 1984-1994 T/Maker Co.

Page 7: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Functions - ManufacturerFunctions - Manufacturer

Operations Finance/Accounting

Marketing

ProductionControl

Manufacturing QualityControl

Purchasing

Manufacturing

Page 8: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Organizational Charts

Commercial Bank

OperationsTeller SchedulingCheck ClearingTransactions processingFacilities design/layoutVault operationsMaintenanceSecurity

FinanceInvestmentsSecurityReal Estate

Accounting

Auditing

MarketingLoans Commercial Industrial Financial Personal Mortgage

Trust Department

Page 9: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Organizational ChartsAirline

OperationsGround support equipmentMaintenanceGround Operations Facility maintenance Catering Flight Operations Crew scheduling Flying Communications DispatchingManagement science

Finance & Accounting

AccountingPayablesReceivablesGeneral LedgerFinanceCash controlInternational exchange rates

MarketingTraffic administrationReservationsSchedulesTariffs (pricing)SalesAdvertising

Page 10: What Is Operations Management? Production is the creation of goods and services Operations management is the set of activities that creates value in the.

Organizational ChartsManufacturing

OperationsFacilities: Construction:maintenanceProduction & inventory control Scheduling: materials control

Supply-chain managementManufacturing Tooling, fabrication,assemblyDesign Product development and design Detailed product specificationsIndustrial engineering Efficient use of machines, space, and personnelProcess analysis Development and installation of production tools and equipment

Finance & AccountingDisbursements/credits Receivables Payables General ledgerFunds Management Money market International exchangeCapital requirements Stock issue Bond issues and recall

MarketingSales promotionsAdvertisingSalesMarket research


1 MANAGEMENT 339: PRINCIPLES OF MANAGEMENT AND OPERATIONS What is Operations Management (OM) ? –Activities that relate to creation of goods and services.

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OPERATIONS MANAGEMENT & STRATEGIC MANAGEMENT …€¦ · Operations management is the management of that part of an organization that is responsible for producing goods and/or services.

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Introduction to Operations Management Operations is the ...

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