WHAT IS LOGISTICS

Logistics = Supply + Materials management + Distribution

Relating marketing channels, logistics management, and supply chain management

The Scope of Logistics in Business

Supply chain managers balance total logistics cost factors against customer service factors

KEY COMPONENT OF

LOGISTIC

LOGISTICS –GOAL/DECISIONS

WHY LOGISTICS ?

CASESTUDY ON

LOGISTICS

THE WONDER OF MUMBAI DABBAWALAS

INTRODUCTION• A dabbawala (one who carries the box), sometimes spelled dabbawalla or

dabbawallah, is a person in the Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. Tiffin is an old-fashioned English word for a light lunch, and sometimes for the box it is carried in. Dabbawalas are sometimes called tiffin-wallas. For the efficiency of their supply chain it has been claimed that this virtually achieves a Six Sigma performance rating, (i.e. 99.9999% of deliveries are made without error, he is at CMMi level 6).

• Though the work sounds simple, it is actually a highly specialized trade that is over a century old and which has become integral to Mumbai's culture.

• The dabbawala originated when India was under British rule: many Indian people who worked in British companies disliked the British food served by the companies, so a service was set up to bring lunch to them in their workplace straight from their home. Nowadays, Indian businessmen are the main customers for the dabbawalas, and the service often includes cooking as well as delivery.

LOGISTIC

Logistics is happening 24 hrs a day,7 days a week and 52 weeks a year.

Logistical competency is achieved by coordinating the following:

Network Design

Information

Transportation

Inventory

Warehousing

VLP : Vile Parle

(Suburb in Mumbai)

9E12 : Code

for Dabbawallas at

Destination

E : Express Towers

(Bldg. Name)

12 : Floor No.

E : Code for

Dabbawallas at

Residential station.

3 : Code for Destination station

(E.g.. Nariman Point)

e

• Let us now look at an example of these codes on the tiffins to better understand the system and what it all denotes:

• 10:34-11:20 am

• This time period is actually the journey time. The dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.

• 11:20 – 12:30 pm

• At this stage, the unloading takes place at the destination station

• Re-arrangement of tiffins takes place as per the destination area and destination building

• In particular areas with high density of customers, a special crate is dedicated to the area. This crate carries 150 tiffins and is driven by 3-4 dabbawalas!

• 1:15 – 2:00 pm

• Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago.

• 2:00 – 2:30 pm• The group members meet for the segregation as

per the destination suburb.

• 2:48 – 3:30 pm

• The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices

• Usually, since it is more of a pleasant journey compared to the earlier part of the day, the dabbawalas lighten up the moment with merry making, joking around and singing.

• 3:30 – 4:00 pm

• This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the tiffins as per the origin area

CONCLUSION

• Logistics system has a more and more important position in our society activities

• Since transportation contributes the highest cost among the related elements in logistics systems, the improvement of transport efficiency could change the overall performance of a logistics system important position in our society activities.

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