What is ISO (for Design dept) a
26
What is ISO ?
Transcript of What is ISO (for Design dept) a
What is ISO ?
I ni S usahkan O rang?...
INTERNATIONAL ORGANIZATION
forSTANDARDIZATION
ISO 9001(2008 version)
QMSQuality Management System
Quality Management System is a set of interrelated or interacting elements/processes that
organizations use to direct and control how quality policies are implemented and quality objectives are achieved.
Each process uses resources to transform inputs into outputs. Since the output of one process becomes the input of another process, processes interact and are interrelated by means of
such input-output relationships. These process interactions
create a single process-based QMS.
ISO 9001 Timeline• First published in 1987• Revised 1994• Revised in 2000 (Major revision with a focus on continual improvements and efficiency)• Revised in 2008 (Minor changes- to give clarity in some points)
ISO 9001 (QMS)14001 (Environmental)18001 (Safety & Health)TS16949 (Automotive)13485 (Medical)17025 (Calibration & Test Lab)Etc.Etc…..
Introduction
• QMS originally created for manufacturing industry.• Now extending to service industry
– Educational institutes– Banking service– Postal service– Accounting
• Applicable for all sizes • Standards are Generic
To improve service
Reason for Implementation QMS(Instead of saying ISO9001)
• Goal of improving the quality of XXXX services• Strategy of the XXXX in quality issues• Need to improve the work systems• Need to improve the organization• Prestige of ISO 9001• Users requirements and expectations• Requirements of Government body
Cl. 6.2 Cl. 7.2.3
Cl. 7.2 Cl. 6.3 Cl. 6.3, 6.4
Cl. 7.4
Cl. 5.3Cl. 5.2, 5.4, 5.3, 5.5
Cl. 4.2Cl. 7.5, 7.6, 8.2.3, 8.2.4
Cl. 5.6
Cl. 5.3
Cl. 7.5.3, 7.5.5 Cl. 8.3Cl. 8.4
Cl. 8.2.2 Cl. 8.5.2Cl. 8.5.3
Cl. 8.2.1
CUSTOMER COMPLAINT & SATISFACTION
INVOICING
DELIVERY
CUSTOMER
HR, TRAINING, COMPETENCY, SKILL
FACILITIES, MAIN'T EQUIPMENT, WORK
ENVIRONMENT
PLANNING OBJECTIVE
MANAGEMENT REVIEW
QC INSPECTION
PACKING, RE-PROCESS, OUTSOURCED
DOCUMENTATION & RECORD CONTROL
CORRECTIVE & PREVENTIVE ACTION
INTERNAL AUDIT
Cl. 8.5.1
SUPP
LIER
CONTINUAL IMPROVEMENT
CONTROL OF NC
SALES, MARKETING ORDER PROCESSING
CUSTOMER REQUIREMENT
PURCHASING, MERCHANDISING
RECEIVING
WAREHOUSE LOGISTIC
INFORMATION TECH.
QM Performance
Policy Direction
Policy Direction
ProductProcess Data
Resourcesneeds
QMS Process Flow
Inputs Process Outputs
= Satisfy customer
ISO 9001:2015New version coming soon
ISO 9001 = “I’m FREE SIZE I’m wearable
by anyone”
(2008)
But what if… it’s still too big?
Or .…it’s too small?
Why Design involved meh...?
需要吗？
Clause 7.3Clause 7.3.1 Design & Development Planning
Clause 7.3.2 D & D Input
Clause 7.3.3 D & D Output
Clause 7.3.4 D & D Review
Clause 7.3.5 D & D Verification
Clause 7.3.6 D & D Validation
Clause 7.3.7 D & D Change
What season/theme?Targeted market?
Launching date?
Title of theme?
Fabric / Material used?
Price points?
Quality & Quantity requirement?
In-hse? / Outsource?
Designer assign?
Standards requirement?
PLAN & INPUTS
OUTPUTS
VERIFICATION
Meets your inputs?
Printed artwork
Mock up sample
Lab dip Marker artwork
Inputs + Outputs = fulfill your needs?
Enough info for purchases?
Enough info for prodn?
Prod acceptance criterias?
Printing sample match?
Previous design?
Competitor Analysis
PLAN & INPUTS
VERIFICATION
VALIDATIONShipping sample inspectionWorn by consumer - results
OUTPUTS
Review? Change?
Review? Change?
Review? Change?
Review? Change?
Inputs Outputs
Inputs Outputs
Validation
Do I need to remember this clauses?需要背吗？。。
Things to remember & DO!
1) Know your QMS (ISO 9001:2008)2) Know your company policy3) Know your job scope and responsibilities - who is your immediate superior? i.e. who review & approve your work? - is your skill/ work experiences fully utilized? - where is your JD ?
4) Update your records - is your paper filing in proper order? - are you able to retrieve your file quickly? - does the form filled has proper approve/review signature? - is the form you’re using, controlled?
5) Achieve your dept’l objective - evidence? e.g. summary reports, datas, etc.
6) There are Int. Audit to all depts.
ComplianceComply with customer, statutory & regulatory
requirements & continuous improvement
AffordableAffordable & Reasonable
Pricing
Quality ProductQuality product & customer
satisfaction
Sample Quality Policy：
