ISO 9000

PRESENTED BY VIPUL JAIN

PGDM 2ND SEM SEC –C

Roll no. 3551

WHAT IS ISO 9000 ?• Founded in 1946 in Geneva, Switzerland.

• ISO 9000 is an internationally recognised quality management system developed by ISO (International Organisation for Standardisation).

• ISO standards provides the foundation on which you can build your quality management and quality assurance systems, so you may ultimately achieve a high level of success.

• ISO 9000 series is the only system accepted internationally.

• For those companies whose quality systems are on the low end of a TQM continuum, ISO may be a starting place on the road to actually achieving a TQM system.

ISO 9000 seriesSTANDARD CONTENT APPLICATION

ISO 9000 Provides definition and concepts.Explains how to select other standards for a given business

All industries including software development

ISO 9001 Quality assurance in design, development, production, installation and servicing

Engineering and construction firms, manufacturers that design, develop, install and service products

ISO 9002 Quality assurance in production and installation

Companies in the chemical process industries that are not involved in product design or after sales service

ISO 9003 Quality assurance in test and inspection

Small shops, divisions within a firm, equipment distributors that inspect and test supplied products

ISO 9004 Quality management and quality system elements

All industries

Who requires ISO 9000?

• Credible suppliers • Major customers• Government agencies• Retailers

NO LONGER A FEATURE - INCREASINGLY AN EXPECTATION

Scope and Normative Reference• Scope:

The specified requirements are generic and applicable to all organizations, regardless of their type and size.

• Normative Reference:

‘ Supplier Organization Customer ’

What Are The Benefits?• Sound quality system• Eligibility for tenders• Evidence of compliance• Recognition of standard achieved• Opportunity to improve existing processes• A process for continual improvement• Greater customer loyalty• Greater productivity and cost reduction

Implementing ISO 9000 Quality Management System

The 14 essential steps• Step 1: Top management commitment• Step 2: Establish implementation team• Step 3. Start ISO 9000 awareness programs• Step 4: Provide Training• Step 5. Conduct initial status survey• Step 6: Create a documented implementation plan• Step 7. Develop quality management system documentation• Step 8: Document control• Step 9. Implementation

Implementing ISO 9000 Quality Management System( contd..)

• Step 10. Internal quality audit• Step 11. Management review• Step 12. Pre-assessment audit• Step 13. Certification and registration• Step 14: Continual Improvement

ISO 9000 Certification• WS insulators, Chennai was the first company from India to get

ISO 9000 certification followed by TVS group.

• There are 31000 ISO 9000 certified companies in India as on January 2009.

This section provides an overview of these standards

Sector Standard or series of standards

Automotive ISO/TS 16949:2002

Education IWA 2:2007

Energy PC 242, ISO 50001

Food safety ISO 22000:2005

Information security ISO/IEC 27001:2005

Health care IWA 1:2005

Local government IWA 4:2009

Medical devices ISO 13485:2003

Petroleum and gas ISO/TS 29001:2007

Risk ISO 31000

Ship recycling ISO 30000:2009

Supply chain security ISO 28000:2007

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THANK YOU