What is BAM?

:Contents

*Definition *Description* Goals and benefits* BAM Applications* BAM components

Business activity monitoring (BAM) is software that aids in monitoring of business activities, as those activities are implemented in computer systems.

Definition

The term "business activity monitoring" was

originally coined by analysts Gartner, Inc. and refers to the aggregation, analysis, and presentation of real-time information about activities inside organizations and involving customers and partners .

A business activity can either be a business process that is orchestrated by business process management (BPM) software, or a business process that is a series of activities spanning multiple systems and applications

Description

The goals of business activity monitoring are to provide real_ time information about the status and results of various operations, processes, and transactions .

The main benefits of BAM are to enable an enterprise to make better informed business decisions, quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities.

Goals and benefits

FinanceCustomer portfolio managementProgrammatic tradingFraud detectionRisk managementReal-time marketing and promotionsAutomated loan and credit card application processingPatriot Act compliance

ManufacturingOrder managementProduct recallsQuality control and monitoringSales forecasting and pipeline monitoringJust-in-time inventory monitoring and parts receivableRetailSingle customer storeReal-time inventory analysisReal-time marketing and promotionsProduct recalls

HealthcareReal-time notification of patient statusMedical alerting about area emergencies, disease outbreaksClaim processing and fraud detectionTransportationTicket pricingAircraft performance monitoringFraud detectionFreight car tracking and routing

Examples of BAM Applications

BAM consists of the following components independent from a specific BAM solution:

*Business eventA business event indicates the occurrence of an event that is important to anoperation of a business activity. It is different from an IT event, which showsthe occurrence of an event in the context of an IT resource.

*Business activityA business activity provides services or functionality that is required to fulfill aspecific business need.

* MetricA metric is a measurement of a specific property element of a businessactivity that can be used to monitor business operations.

*Key performance indicatorKPIs are metrics that are used to measure the progress of an enterprise goal.KPIs have to be measurable as well as achievable and provide the possibilityto aggregate measures over a set of instances

Business Process Management

Web Services

Integration Platform

XML Parse

XML Index/XML Query

XML Filters (Rules)

MessagingSystems

PackagedApps

XML Cache

XML Processing

XMLTransformation

RESOURCE

INT.

Files

Databases

MainframeLegacy

WORKFLOW

Portal

is an information technology research and advisory firm headquartered in Stamford, Connecticut. It was

known as Gartner Group until 2001.[1]

Gartner is an information technology research and advisory company providing technology related insight. Research provided by Gartner is targeted at CIOs and senior IT leaders in industries that include government agencies, high-tech and telecom enterprises, professional services firms, and technology investors. Gartner clients include large corporations, government agencies, technology companies and the investment community. The company consists of Research, Executive Programs, Consulting and Events. Founded in 1979, Gartner has over 4,400 employees, including 1,200 in R&D.

Gartner

Presented To:

D.AHMAD SHRAYDEH

Prepared by:

Sujuod Zaid