What is Accreditation and Why get...
Transcript of What is Accreditation and Why get...
![Page 1: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/1.jpg)
What is Accreditation and Why get Accredited?
Richard Klarberg, President & CEOCouncil on Accreditation
![Page 2: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/2.jpg)
“Poverty is like punishment for a crime you didn’t commit”
- Indian Philosopher
![Page 3: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/3.jpg)
What Richard Knows about Community Action Agencies
![Page 4: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/4.jpg)
COA’s mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying and promoting accreditation standards.
About the Council on Accreditation:
![Page 5: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/5.jpg)
InternationalPrivateNonprofit Accreditor
Accredits community-based
behavioral healthcare & social service
organizations
Established in
197750
Service sections applicable to 120+ program types
COA
![Page 6: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/6.jpg)
6
Private
Public
Canadian
Inter-country Adoption
Military Family Readiness
Child and Youth Development
Networks
What We Accredit
![Page 7: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/7.jpg)
COA Stats and Impact
![Page 8: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/8.jpg)
What is Accreditation?
ac·cred·i·ta·tion noun
the formal evaluation of an organization or program against acceptable criteria or standards.
![Page 9: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/9.jpg)
• Bring about change in the lives of individuals who are vulnerable
• Quality Improvement • Risk Prevention and Management• Strategic Planning
What do COA and CAP have in common?
![Page 10: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/10.jpg)
COA’s Theory of Change
Strong Management
Practices
Improved Service Delivery
Better Client Outcomes
![Page 11: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/11.jpg)
Strong Management PracticesImproved
Service Delivery
Better Client Outcomes
Ethical Practice
Financial Mgmt
Governance
Human Resources
Risk Prevention & Management
Performance & Quality Improvement
Administration & Management Standards
Service Standards(50 Sections)
Service Delivery Administration Standards
Administrative & Service Environment
Behavior Support & Mgmt
Client Rights
Training & Supervision
Access to Service
Screening and Intake
Timely Assessment
Service Plan Based on Assessment
Regular Review of Progress
Supervision
Case Closing
Qualified Personnel
Training & Supervision
![Page 12: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/12.jpg)
“Overcoming poverty is not a gesture of charity. It is the protection of a fundamental human right: the right to dignity and a decent life.”
-Nelson Mandela
![Page 13: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/13.jpg)
How COA’s Standard Areas are similar to Pathways to Excellence
COA Private Org Standards
• Risk Prevention & Management• Financial Management
Pathways to Excellence• Organizational Leadership• Strategic Planning and
Direction• Customer, Constituent, and
Partner Focus• Measurement, Analysis, and
Performance Management• Organizational Results• Human Resource Focus• Organizational Process
Management
• Governance
• Ethical Practice
• Performance & Quality Improvement
• Human Resources
![Page 14: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/14.jpg)
14
Child and Family ServicesMental Health and Substance Use Disorder ServicesAging Services
Homelessness Services
Developmentally Disabled Services
Financial Education and Counseling/Housing
Vocational Services/Ways to Work
How COA’s Standards are different from Pathways to Excellence: Service Sections
![Page 15: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/15.jpg)
COA’s Service Sections: Key Components
• Access to Service• Screening and Intake• Timely Assessment• Service Plan Based on Assessment• Regular Review of Progress• Supervision• Case Closing• Qualified Personnel• Training & Supervision
![Page 16: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/16.jpg)
About COA’s approach
![Page 17: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/17.jpg)
Process Takes12 – 18 Months
Standards/Accreditation Materials Free
COA Accreditation Coordinator
Open Book TestReviews All Programs & Services
In-depth Review of Operations & Service Delivery
Four-Year Accreditation
Open, Facilitative, & Collaborative
Characteristics of COA Accreditation
![Page 18: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/18.jpg)
Size of Organizations
![Page 19: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/19.jpg)
Benefits of Accreditation
• Thorough vetting of procedures and policies
• Development and morale building opportunities for staff
• Research-based standards address all aspects of management and
operational functioning. Adoption of known best practices can lead to
better service delivery outcomes.
• Implementation of a framework for ongoing review of performance
• May qualify for enhanced financial reimbursements and/or reduced state
oversight
![Page 20: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/20.jpg)
Staff:Promotes a culture of excellence and
supports healthy service environments.
Consumers:Facilitates involvement in the decision making process for all aspects of service and informs the consumers that the staff are qualified and trained.
Board of Directors:Emphasizes budget and other fiduciary responsibilities and
focuses on risk management.
Funders:Assures that the organization has sound financial practices and confirms the efficient operation of an organization.
Benefits to Stakeholders
![Page 21: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/21.jpg)
• Change Agent• Funding• Risk Management• Differentiator• Culture of Quality• Leadership Development/Succession Planning• Improved Internal Learning and Communication
Right, but, really, why do it?
![Page 22: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/22.jpg)
41% To ensure appropriate performance and quality improvement practices are in place
29% To improve service delivery for clients and/or increase client satisfaction
16% To better position ourselves to secure grants/contracts (where accreditation is not required)
7% To compete more successfully and increase our client base
What non-mandated new applicants say about why they pursue COA:
![Page 23: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/23.jpg)
Recognitions
Recognition highlights the value of COA accreditation and serves as a
benchmark for governmental entities.
Jaclyn Green-StockPublic Affairs and Strategic Partnerships Associate1-866-262-8088 [email protected]
![Page 24: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/24.jpg)
The Accreditation Process
![Page 25: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/25.jpg)
“If I had eight hours to chop down a tree, I’d spend six sharpening my ax.” – President Abraham Lincoln
![Page 26: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/26.jpg)
MyCOA Portal
![Page 27: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/27.jpg)
27
Accreditation Agreement Intake Self-Study Site Visit
Pre Commission
Review
Accreditation Decision
Maintenance of
Accreditation
Phases of Accreditation
![Page 28: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/28.jpg)
Our Volunteers
• Currently or previously affiliated with a COA Accredited organization
• Graduate degree in a human service discipline or commensurate experience
• At least 7 years of continuous management experience
• Expertise in at least 5 of COA’s service standard areas
![Page 29: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/29.jpg)
Site Visit Activities
• Sunday record review• Entrance Meeting• Tour of facilities• Interviews with staff,
volunteers, consumers, stakeholders, governing body members and management
• Daily debriefing• Additional document reviews• Exit meeting
![Page 30: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/30.jpg)
Accreditation Decision
Percentage of Private Accredited
Organizations
Deferred
Expedited
Percentage of Public Accredited
Organizations
Deferred
Expedited
![Page 31: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/31.jpg)
31
Accreditation Agreement Intake Self-Study Site Visit
Pre Commission
Review
Accreditation Decision
Maintenance of
Accreditation
Phases of Accreditation
![Page 32: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/32.jpg)
32
Accr
edita
tion
Agre
emen
t
Inta
ke Self-Study
Site
Visi
t
PCR
Accr
edita
tion
Deci
sion
Maintenance of Accreditation
Timeline of Accreditation
12-18 Months
Apply for Reaccreditation 18 Months Before Expiration
Accreditation Award 4 Years
![Page 33: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/33.jpg)
COA’s Standards
![Page 34: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/34.jpg)
Standards Development
COA’s standards rest on a platform of ongoing guidance of three kinds:
1. Information gathered formally through expert panels and advisory work groups
2. Informal discussion with human service organizations about how the standards are implemented in a range of circumstances
3. Reviews of published research and professional literature
![Page 35: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/35.jpg)
The “WHAT”.
Not the “HOW”.
Standards as Goal Statements
![Page 36: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/36.jpg)
The Structure
![Page 37: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/37.jpg)
COA’s Website
![Page 38: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/38.jpg)
For information about COA Training and other resources open the "Training & Resources" Drop-Down Menu
![Page 39: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/39.jpg)
Follow us and subscribe!
39www.coablog.org
Subscribe: http://go.coanet.org/COANewsletterSignUp
Social Media:
![Page 40: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/40.jpg)
“Poverty is the parent of revolution and crime”
- Ancient Greek Philosopher
![Page 41: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/41.jpg)
Please be sure to complete the evaluation for this session online, via the
CAPCON17 Event App.Thanks in Advance for your
Cooperation!
EVALUATIONSThe Partnership Wants Your Feedback!
![Page 42: What is Accreditation and Why get Accredited?nationalcap.wp.iescentral.com/wp-content/uploads/2018/05/What-is-Accreditation-and-Why...-Nelson Mandela. How COA’s Standard Areas are](https://reader030.fdocuments.us/reader030/viewer/2022040523/5e827d6ca3ec2f13cb428b93/html5/thumbnails/42.jpg)
Richard KlarbergPresident & CEO212-797-3000 [email protected] Broadway, 29th FloorNew York, NY 10006
Royalty Free photos from www.unsplash.com
Thank you.