What is a high-performance work system?
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Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 1 > What is a high- performance work system? The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals Contrasts with traditional management practices In the past, decisions about technology, organizational structure, and human resources were treated as if they were unrelated LO1
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What is a high-performance work system?. The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals Contrasts with traditional management practices - PowerPoint PPT Presentation
Transcript of What is a high-performance work system?
Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 1 >
What is a high-performance work system?
The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals
Contrasts with traditional management practices In the past, decisions about technology,
organizational structure, and human resources were treated as if they were unrelated
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Steen/Noe et al., © 2013 McGraw-Hill Ryerson < 2 >
Elements of a high-performance work system
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Outcomes of a high-performance work system
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Conditions that contribute to high performance
EmployeeEmployeeengagementengagement
Teamwork &Teamwork &empowermentempowerment
EmployeeEmployeesatisfactionsatisfaction
Knowledgesharing
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Teamwork and empowerment
Employee empowerment Giving employees responsibility and authority to
make decisions regarding all aspects of product development or customer service
Design work so that it is performed by teams Contributes to high performance when
employee satisfaction & engagement improves Gives the organization fuller use of employees’
ideas and expertiseLO1
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Knowledge sharing
Learning organization Supports lifelong learning by enabling all
employees to acquire and share knowledge Key features of a learning organization:
Engages in continuous learning Knowledge is shared Critical, systemic thinking is widespread Learning culture Employees are valued
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Employee satisfaction Employees experience their jobs as fulfilling or
allows them to fulfill one’s important job values
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Employee engagement
The extent that employees are satisfied, committed to, and prepared to support what is important to the organization
Clear connection between high levels of engagement and total shareholder returns
Direct impact on retaining employees High engagement organizations strive to
foster employee’s passion for their work Occupational intimacy
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