What if I am unable to pay my rent on time? If you can’t pay your rent because of job loss or income interruption resulting from the economic impact of COVID-19, it is imperative that you immediately communicate with your landlord. For most residents, rent is due on or before the 1st day of the month. It would be beneficial if you can communicate with your landlord prior to the time rent is due. Additionally, be sure to have your arrangement in writing between you and the landlord. Did You Know?

• The new stimulus package allows individuals to withdraw up to $100,000 in retirement assets, including from 401(k) plans and individual retirement accounts, as a qualified distribution if that withdrawal is linked to the coronavirus, such as a diagnosis or a layoff.

• If you're eligible for an Economic Impact Payment, the IRS lets you track your money through its Get My Payment web portal: https://www.irs.gov/coronavirus/get-my-payment

• Payment deferral may be offered by the loan servicer of your automobile. You can contact them to discuss any available options.

• Under a new program called the COVID-19 Electricity Relief Plan, the Public Utility Commission of Texas has ordered all Retail Electric Providers to immediately offer a deferred payment plan to any residential customer who requests it. Retail electric providers must also suspend disconnections for residential customers who have been added to the state’s unemployment and low-income list due to the effects of COVID-19. To enroll, contact the state’s low-Income list administrator at 866.454.8387. Their call center is open 24/7. If you do not qualify for the state’s unemployment and low-income list, contact your individual service provider’s customer service line for alternate assistance options for your plan.

• On March 14, Atmos Energy announced it would temporarily suspend disconnections for all Atmos Energy customers. If you have questions related to your gas bill, please contact Atmos Energy at 888.286.6700. If you need assistance paying your bill and are not already enrolled to receive assistance through Atmos Energy’s Sharing the Warmth program, please call 211 to find a Share the Warmth non-profit partner or visit: https://www.atmosenergy.com/customer-service/get-help-paying-your-bill

• Several but not all wireless providers have stated that they will work with customers experiencing financial hardship due to the COVID-19 crisis. Please check directly with your provider on what options they offer during this time.

• Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call 1.844.488.8395. Charter is also working with school districts to ensure that communication is provided about the free wi-fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.

• The City of Dallas Rental Assistance Social Services Financial Assistance provides emergency assistance to individuals and families who have experienced a temporary financial crisis. The appointment lines are open Monday through Friday, from 9:00 a.m. to 4:00 p.m.

o Rental assistance to persons at-risk of homelessness and who are low-income (below 30% of the area median income).

o Assistance with utility bills (electric, gas, and water) up to once per year (with exceptions for “blitz” events determined by funder) in an amount not to exceed $300 available for customers of Reliant Energy, TXU and ATMOS Energy.

The following organizations MAY be able to assist with some housing needs and household expenses: Call 211 - 211 is a universal number (similar to 911 and 311) for community information and referral services. Residents can call 211 or visit www.211texas.org. It is intended to connect individuals and families in need and the appropriate community-based organizations and government agencies. Active 211 systems are in all or part of every state. Dallas County United Way of Metropolitan Dallas | 214.978.0000 | info@unitedwaydallas.org American Red Cross | North Texas | 512.928.4271 Catholic Charities | 866.223.7500 Metro Dallas Homeless Alliance | 972.638.5600 Dallas County Health and Human Services | 214.819.2000 Interfaith Dallas | 214.827.7220 Dallas Housing Crisis Center | 214.828.4244 The City of Fort Worth Community Action Partners The program is accepting mail-in PDF applications or online applications for electric, gas, or propane utility bill assistance or rental assistance. Download an application or call 817.392.5720. Tarrant County Department of Human Services Provides assistance with rent and utilities. Call 817.531.5620 during regular business hours. Texas Unemployment Benefits Texans whose employment has been affected by the new coronavirus can apply for benefits using Unemployment Benefits Services or call 800.939.6631 from 7 a.m. to 7 p.m. every day for assistance. Unemployment and Job Resources: The Texas Workforce Commission also has unemployment benefits available, you can get more information and apply for unemployment at https://www.twc.texas.gov/news/covid-19-resources-job-seekers Amazon– Hiring 100,000 warehouse workers nationally, including 5,900 in Texas. These full and part-time jobs start at $17 per hour, $2 higher than its regular starting pay: https://www.amazondelivers.jobs/?cmpid=PRPRLC0780H6

Dollar Tree– Hiring 25,000 full and part-time associates at its Dollar Tree and Family Dollar stores and distribution centers across the U.S. Positions include full and part-time managers at more than 15,000 stores, as well as flexible part-time shifts for cashiers and stockers. Jobs in distribution centers include order fillers, equipment operators and warehouse associates: https://www.dollartree.com/careers HEB– HEB is hiring a number of hourly and short-term positions to meet its increasing demand: https://careers.heb.com/ Coca-Cola– Coca-Cola is hiring a number of positions across the Houston area including managers and truck drivers: https://careers.cocacolaswb.com/ Bank of America– Bank of America has a variety of open positions including client associates and financial advisors: https://careers.bankofamerica.com/en-us Domino’s – The chain is hiring delivery drivers, cooks, customer service representatives, managers, and assistant managers: https://jobs.dominos.com/dominos-careers/ Fiesta – The grocer is hiring full and part-time staff in Texas: https://jobs.fiestamart.com/ Kroger – The grocer is hiring clerks and pharmacy technicians: https://jobs.kroger.com/ Pizza Hut – The chain, which is open for carryout and delivery, is hiring for more than 30,000 open positions, including drivers, cooks, shift leaders, and restaurant managers. These are permanent jobs. The hiring and training process has been expedited: https://jobs.pizzahut.com/ Lowe’s – Lowe's has full-time, part-time and seasonal roles available for displaced workers seeking short-term opportunities: https://jobs.lowes.com/ Walmart – The retailer is hiring 150,000 associates through the end of May to work in stores, clubs, distribution centers, and fulfillment centers. These roles will be temporary at first, but many will convert to permanent roles over time: https://careers.walmart.com/ Walgreens – Walgreens is hiring temporary customer service associates to assist at their stores nationwide: https://jobs.walgreens.com/ CVS – CVS Health is accelerating a plan to fill more than 32,000 full and part-time positions across the country: https://jobs.cvshealth.com/?prefilters=none&CloudSearchLocation=none&CloudSearchValue=none

Work in Texas – An online resource that allows you to search for available jobs across Texas by location: https://www.workintexas.com/vosnet/Default.aspx General Information on COVID-19: Look to these public health organizations for the latest information on coronavirus, how to minimize risks, how to mitigate the spread of the virus, resources, FAQs and more to assist you. Centers for Disease Control and Prevention, including links to the CDC resource page https://www.cdc.gov/coronavirus/2019-ncov/index.html World Health Organization https://www.who.int/emergencies/diseases/novel-coronavirus-2019 Texas Department of State Health Services https://www.dshs.texas.gov/coronavirus/ Texas Local Public Health Organizations https://www.dshs.texas.gov/regions/lhds.shtm