What does data tell you about the customer journey?

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Is your data telling you the whole story about your customer’s journey?

Transcript of What does data tell you about the customer journey?

Page 1: What does data tell you about the customer journey?

Is your data telling you the whole story about your customer’s journey?

Page 2: What does data tell you about the customer journey?

Think of consumer data as a trail…

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Page 3: What does data tell you about the customer journey?

It’s up to you to understand and piece together each customer’s profile using all of your structured

and unstructured data.

Page 4: What does data tell you about the customer journey?

What might you uncover?

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Page 5: What does data tell you about the customer journey?

Brand loyalty

Page 6: What does data tell you about the customer journey?

Marketing preferences

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Preferred time to make purchases

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Social activity and influence

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Recent purchases

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Shopping patterns

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Preferred points of sale

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Now, what will you do with it?

Page 13: What does data tell you about the customer journey?

Apply customer insights on the path to purchase.

Drive consumer engagement.

Optimize your operations.

Fuel revenue.

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Page 14: What does data tell you about the customer journey?

Secure a contextual view of the consumer with

IBM’s solutions for Consumer Products.

Learn more: http://ibm.co/consumeranalytics