What do civil servants need citizens for?
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What do civil servants need citizens for? Tommi Laitio (@tommilaitio) Executive Director, Culture and Leisure City of Helsinki Annual Meeting Of the Nordic Capitals In Helsinki Open Cities – The Nordic Way: 16 - 17 February 2017 16.2.2017 City of Helsinki
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Transcript of What do civil servants need citizens for?
What do civil servantsneed citizens for?
Tommi Laitio
(@tommilaitio)
Executive Director, Culture and Leisure
City of Helsinki
Annual Meeting Of the Nordic Capitals In Helsinki
Open Cities – The Nordic Way: 16 - 17 February
2017
16.2.2017City of Helsinki
Tommi Laitio
• Head of cultural services, city
museum, art museum,
philharmonic, libraries, sports
and youth affairs.
• Leading the build-up for
Helsinki´s new local democracy
model
16.2.2017City of Helsinki 2
Are you happy with
the state of
democracy in
Finland?(Kansan arvot 2016)
5153
4345
2013 2014 2015 2016
Very or rather happy
Very or rather happy
16.2.2017 3City of Helsinki
16.2.2017 4City of Helsinki
Trust Ranking of Institutions
(Kansan arvot 2016)
1. Police
2. Education System
3. Health Care
4. Judicial System
5. Armed Forces
6. Finnish Companies
7. United Nations
8. NGOs
9. Trade Unions
10. Church
11. Parliament
12. EU
13. Government
14. Municipal Decisionmakers
Five drivers of changein the ways citiesshould be run
16.2.2017City of Helsinki
16.2.2017 6City of Helsinki
1. US(s)
challenge
IT.
16.2.2017 7City of Helsinki
2. People want
We and Me.
16.2.2017 8City of Helsinki
3. Wicked
Problems
16.2.2017 9City of Helsinki
4. Wellbeing
doesn´t motivate.
Freedom(s) do.
5. Building empathy
Tragedy of the commons is an
economic theory of a situation
within a shared-resource system
where individual users acting
independently according to their
own self-interest behave contrary
to the common good of all users
by depleting that resource
through their collective action.
16.2.2017City of Helsinki 10
16.2.2017 11City of Helsinki
Power over
Power to
Power with
His
tory
16.2.2017 12City of Helsinki
Testing solutions
Defining the problem
Improving services
Creating efficiency (cost, quality)
Delegating responsibility
Mapping alternatives
Establishing trust
We need citizens for:
16.2.2017City of Helsinki 13
Empathy
Commons
16.2.2017 14City of Helsinki
We need less
factories and
more gardens.
16.2.2017 15City of Helsinki
16.2.2017 16City of Helsinki
Civil servant
Local
politicianCitizen
Communities
Need to redefine skill sets, rights,
responsibilities and relationships
New skills for civil servants& politicians• Being humbitious (humble yet
ambitious)
• More listening, less lecturing
• Goal-oriented wonder and
amazement
• Sense-making
• Controlling and managing
extreme emotions
• Digital interaction
16.2.2017City of Helsinki 17
16.2.2017City of Helsinki
Tommi LaitioExecutive Director, Culture and LeisureCity of Helsinki
