What can PiP do for What can PiP do for motorists?motorists?

I can’t find the information I’m

looking for

Where can I park on a Bank Holiday?

I don’t understand this suspension sign

Can I apply for a disabled blue

badge?

I don’t understand why I’ve received a

parking ticket

What do Yellow Lines mean?

How much does it cost to

park in London?

What are the rules for loading & unloading?

Adding value through PiPAdding value through PiP

PPolicy harmonisationolicy harmonisation

IInform customer in a consistent waynform customer in a consistent way

PPerformance measuring & benchmarkingerformance measuring & benchmarking

Policy HarmonisationPolicy Harmonisation

Despite differences in policy across Despite differences in policy across boroughs, some do share similarities with boroughs, some do share similarities with each other. Let’s focus on these each other. Let’s focus on these similarities rather than the differences and similarities rather than the differences and see what see what couldcould be achieved be achieved

Blue Badge SchemeBlue Badge Scheme

Eligibility CriteriaEligibility Criteria Common (statutory)Common (statutory)

Application FormsApplication Forms Each council Each council produces their ownproduces their own

Online ApplicationsOnline Applications Some doSome do

ProcessingProcessing Each does their ownEach does their own

Where you can ParkWhere you can Park Inner LondonInner London

Rest of UKRest of UK

Blue Badge SchemeBlue Badge Scheme Why not have 1 application form template with Why not have 1 application form template with

ability to add branding. Use one print supplier to ability to add branding. Use one print supplier to reduce costsreduce costs

Have standard wording across all websites, Have standard wording across all websites, promotional literature, standard paragraphs etc. promotional literature, standard paragraphs etc. Facilitates easier updating in the future.Facilitates easier updating in the future.

Any statutory changes could be managed by Any statutory changes could be managed by one council rather than 13 having to interpret one council rather than 13 having to interpret changes and amend literature accordingly.changes and amend literature accordingly.

May enable a joined up approach to online May enable a joined up approach to online applications and processing in future.applications and processing in future.

SYL / DYL / Kerb MarkingsSYL / DYL / Kerb Markings

What are they?What are they? CommonCommon

Who can Who can load/unload?load/unload?

SimilarSimilar

When can I When can I load/unload?load/unload?

DifferentDifferent

When can I park my When can I park my vehicle?vehicle?

Different hours of Different hours of controlcontrol

SYL / DYL / Kerb MarkingsSYL / DYL / Kerb Markings

Produce common definitions across all Produce common definitions across all councils and use consistent terminologycouncils and use consistent terminology

Is there a desire to align loading times Is there a desire to align loading times across borders?across borders?

Informing the customerInforming the customer

Common terminology where possibleCommon terminology where possible- kerb markings, stripes- kerb markings, stripes

Produce joint publication about parking in Produce joint publication about parking in London highlighting similarities and London highlighting similarities and differences across bordersdifferences across borders

Performance MonitoringPerformance Monitoring

Ensure an excellent service to customers Ensure an excellent service to customers by running a joint mystery shopping by running a joint mystery shopping programmeprogramme- Telephone Calls- Telephone Calls- Emails, Correspondence- Emails, Correspondence- On Street Enforcement- On Street Enforcement- Car Parks- Car Parks

Performance MonitoringPerformance Monitoring

Partners can pull from a portfolio of Partners can pull from a portfolio of common scenarios.common scenarios.

Agreed quality measures for each Agreed quality measures for each scenario.scenario.

Reduce costs by procuring and agency Reduce costs by procuring and agency together to carry out work - or, mystery together to carry out work - or, mystery shop each other using own resource.shop each other using own resource.