Westway CT Annual Report 2011

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www.westwayct.org.uk

WestwayCommunity Transport

Annual Report 2010/11

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Introduction

Chair’s Comments

Director’s Report

Services

1: Group Transport

2: Training

3: Home to School

4: Transport for Health

5: Volunteering

6: ‘Out & About’ Scooter Loans

7: Shopper

8: Community Car Scheme

9: Green CT Cars

Financials

Overview

Income & Expenditure

Contact Details

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05

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08

10

12

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18

20

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Contents

Westway CT: Safe, Accessible & Affordable Transport for the Local Community

Annual Report ‘11

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Chair’s

How did Westway CT get going?

There had been several attempts to get a community

transport scheme off the ground in this borough. But it hadn’t

been made to happen here and there were a number of

local organisations that thought it would be useful. As you

may imagine, the real issue is most community groups need

transport occasionally, but very few of them need to own a

vehicle and with all the hassle of maintaining and insuring it

is not cost-efficient.

So in my role as a generalist community worker with the

Westway Development Trust, I put my time into making that

happen. We started off by funding a feasibility study, carried

out by London Community Transport Association, which

contacted more than 400 groups on what their need for

transport was.

What was it like working for the organisation back then?

When we first started it was with someone sitting in the

corner at a desk at the Westway Development Trust, which

had put up the money. It was very cramped! I was acting as

co-ordinator and chair of the steering group. We paid for car

parking for the vehicles at a site just off Lancaster Road. An

office then became available downstairs at the Trust, the seed

was slowly growing.

What sort of difficulties did you run into at first?

At that point our local authority wasn’t behind community

transport, so we had to demonstrate and pilot it to show that

we could get off the ground and show there was a demand for

it. We had to get the borough on board.

It was taken in stages – stage one was doing it yourself, in

order to show the value within the community. After operating

for about a year, we went back and said ‘well, here we are

up and running, with six vehicles and around 400 members’.

They were happy to agree to help out with core funding and

we were able to double the size of our fleet. The leader of

the council launched the new vehicles at the town hall with a

bottle of champagne, and we were in.

Moving to offices at the current site on Acklam Road must

have been a big moment?

It was. That was made possible through the City Challenge

funding stream available in the mid to late 90s. It gave the

opportunity to put down capital bids for building headquarters.

Acklam Road had been an old railway goods yard, we put in a

bid to build a new headquarters and vehicle base on the site.

We had to fight the argument that ‘you’re just a transport

concern, you just need to park vans so we’ll just give you a

space’. But we were clear that it may appear that the business

is transport, but actually the business is people. It’s about

helping people do what they want to do, and so we wanted a

nice special building people want to come into.

Did you worry about the costs in running a headquarters?

A major achievement was negotiating the lease on the

premises, so we got a 60-year lease at a peppercorn rent. The

really important thing is to keep your overheads down so that

you can put your money into running the services.

You’ve only worked with two directors during your time, has

this stability helped?

We had Steve Travis for about 10 years and then we’ve

had Andrew Kelly. The continuity really matters. Steve was

very good at getting us to the stage we did with the Ackland

Road building, and then Andrew has come in and grown

the services and developed the income-generating side of

the organisation. These include contracts with schools, and

importantly also getting Green CT Cars off the ground.

Green CT Cars was set up as part of a trading arm of the

company – was that a bit of a departure for a community

transport organisation?

The scheme is a way of generating additional income,

being green and also to subsidise a responsive service for

people with mobility needs. It’s not been easy finding our

way running a private hire operation because it wasn’t our

business before, so we’ve had to learn. It’s now on a sound

basis and beginning to make a profit.

Jonnie Beverley, who is standing down as Chair this year, has been with Westway CT since the beginning. He was instrumental in setting up the organisation in 1991 and has helped it to grow from a small scheme with just six vehicles to one of the biggest community transport organisations in London today. Here he talks about the changes he has seen during his time and his optimism for the future.

4 5


Director’s

It was clear we would have to adapt

to a climate where public funding is

significantly changing and reducing. The

tri-borough approach to commissioning and

the introduction of Individual Budgets for

people buying their own care services meant

we would have to operate in a different

marketplace. While this was unsettling it

did give us the opportunity to make sure

we have the appropriate infrastructure,

resources and skills in place to make the

most of new opportunities.

With RBKC ceasing its annual grants

programme, we have successfully

negotiated the commissioning of two of

our Door-to-Door services with Adult Social

Care. This means that the Community

Car Scheme and Shopper are secure for

another two years, with the Out and About

Scooter Loan Scheme currently funded

on an annual basis.

We are also looking at the implications

of tri-borough commissioning and are

making all the right contacts. We are

optimistic that this new way of procuring our

services in Kensington and Chelsea may be

rolled out in the other two boroughs.

Bookings for our Group Transport

Services have remained steady and we

have managed to replace five minibuses

this year. We still have to replace some

more before the Low Emission Zone comes

into effect in January 2012 and we are on

target to do this.

Earlier this year we launched a

consultation exercise with our customers,

members, funders, management

committee, volunteers and staff.

The results form part of our two-year

Business Plan, and it highlighted

the need to develop our marketing

skills. We therefore secured funding

from City Bridge for a marketing and

communications officer to develop

fresh and interesting ways to re-establish

working relationships with statutory

agencies and get our message out to

new and existing customers.

Sadly we have to say good-bye to

our Chair Jonnie Beverley this year as

he retires. Jonnie is one of the founding

members of Westway CT and has

contributed so much to the success

that makes the organisation what it

is today. He has been a tremendous

support to me, in many ways, over the

last 10 years. If there is one thing I will

be grateful for, it is that he has shown

me to calmly assesses change and

use it to our advantage.

We would also like to thank Dee

Dainton and Kwesi Ackah who have

also served us for very many years as

loyal and valued committee members.

We welcome our new Chair,

Dominic Wynniatt-Husey and new

Treasurer Chas Pell. I am sure they

will enjoy working with a great team of

people who share a common vision

to provide social opportunities and to

contribute to the development of our

local community.

Andrew Kelly, Director

Income generating is not a

means to an end in itself, it’s a

means to provide that additional

subsidy to make services affordable

to all, particularly focusing on those

on low-incomes.

This was your last year as Chair,

what’s your message to those

following in your footsteps?

To keep your values that you

are trying to provide a quality,

affordable service to all users. That

a caring approach matters, and

the contribution that volunteers

make matters a lot. At the same

time you need to be sharp and

on-your-toes to where the business

opportunities are so you keep

bringing in the money.

There are really good

opportunities so long as local

authorities see us as bringing

added value. We’re well-placed

as one of the biggest community

transport schemes in London.

It’s been really nice working

here. There are interesting times

ahead, with opportunities and

potential threats, but you’ve got to

learn to market yourself and that’s

where we have to keep going.

Looking back, it’s been a year of change and getting ready for even more changes.

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Elvis BurkeWestway CT Minibus Driver

“I like to talk to the users and get to know them. Being friendly is part of my job. I enjoy that.”

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Group Transport

For many community groups, the ability to get service users, clients and members from A to B is essential. But all too often running their own vehicles is unviable because of the maintenance costs involved.

660 groups in

membership

A huge range of community groups and voluntary organisations in Kensington & Chelsea, and some from neighbouring boroughs, are registered members and regular users of Westway CT.

minibus bookings

over the yearwhich equates approximately

to

8,921

Over

267,630single

passenger journeys

Facts & figures

Central and Cecil Housing Care

Support started using Westway CT

two and a half years ago when they

stopped using their own minibuses. The

organisation provides services for a wide

range of residents, from older people to

young homeless women. It takes a lot of

experience and technical know-how to

ferry clients around, and accessibility is

paramount.

‘We do a variety of different trips for

different people with different needs,’

says Michelle Walsh. ‘We take people on

trips to the seaside, museums, shopping,

garden centres, tea dances, pub lunches,

pick-your-own fruit farms.’

Central and Cecil use other transport

companies, but Westway CT is their first

choice. So is it important to them that

Westway CT is a community-based

organisation?

‘Absolutely. We find the people

at Westway CT very good to work

alongside. At the end of the day, we’re

all here for the same common purpose

and to transport people safely. We

like the flexibility of being able to use

our own drivers or one from Westway

CT’s pool, as circumstances demand.

For instance, Elvis Burke was able to

step in recently at short notice.’

Elvis works part-time as a Teaching

Assistant, topping up his earnings

by driving, ‘I like the variety of the

minibus work. I get to do so many bits

and pieces,’ he says. ‘I get to meet all

sorts, from OAPs to youngsters. Last

week I took some housing residents

to a meeting about how they could

set up their garden. Today I took some

Westminster kids canoeing. I like

to talk to the users and get to know

them. Being friendly is part of my job.

I enjoy that.’

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“‘I also feel a sense of achievement finishing the

course because it gave me more opportunities.”

Yonas KidanemariamDay Centre Driver

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Training Services

Looking for a new job after a period of unemployment can be a daunting prospect. This was the position Yonas found himself in after losing his job in construction.

MiDAS certificates are

valid for

years and only issued to drivers who successfully

complete our training and assessment programme.

Drive Time participants

benefiting from initiative since

2006.

71

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1,700 drivers on Westway

MiDAS Register.

MiDAS certificates issued in the

past year

218

people trained to become qualified

Passenger Assistants

25

Over

After a long time in the wilderness

it took just four months for Yonas to

find work as a Day Centre driver, and

he felt a great sense of relief.

‘I have two kids, I have to make

a life for my children,’ he says. ‘I also

feel a sense of achievement finishing

the course because it gave me more

opportunities, and holding a licence

is one of the most important things. I

now enjoy the work, and I get to know

a variety of people.’

So after successfully completing

the course and setting up in a new

career, what would his message be

to anyone considering following his

steps? ‘They have to have a work

mentality, first of all,’ Yonas says. ‘If

they work hard and if they take that

opportunity then things will happen.

They have to take advantage.’

‘I was unemployed for one and a half

years, it was difficult trying to find work,’

he says. ‘I live around here so I always

used to see the Westway CT buses, then I

came to ask them for a job.’

Yonas didn’t have the necessary

experience in driving minibuses and

was told he needed a PCV D1 licence.

Westway CT enrolled him on their Drive

Time programme and MiDAS, or Minibus

Driver Awareness Scheme. The cost

was covered by local grant-giving trust

Campden Charities.

‘My licence was only for small cars,’

he says. ‘I found it very supportive when

I came here. They helped me a lot. As

well as looking around for myself I was

helped to find a job, with things like filling

in forms.’

Facts & figures

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“With working parents sometimes there just

is no other way.” Amanda Evans

Organiser of the Colet Court Parents Transport Group

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Home to School

When Amanda set up a school run service using Westway CT the response from parents was ‘overwhelming’. ‘I was inundated with emails from parents saying what a brilliant, brilliant service it was,’ she says.

car journeys were avoided

46,080167 children a day

from

151 households travelling to

and from school in our

vehicles

As estimated, in the course of

the year

It was a different picture back in

2006, when Amanda was one of around

30 sets of parents struggling to get

their children to and from the W2, W10

and W11 areas to Colet Court school in

Barnes. The difficult route, often afflicted

with road works and traffic foul-ups,

prompted her to form a self-help group.

‘It was a disaster,’ she says.

‘Going through Hammersmith, you can

sometimes do it in 20 minutes but other

times it takes an hour and three-quarters.

It’s just completely unpredictable and

it becomes very difficult to plan for

anything else.’

Initially parents tried sharing journeys

using their own vehicles and, but this still

inconvenienced a lot of people. Another

solution was needed.

‘I did look at another coach service,

but what I liked about Westway CT was

that it’s really local,’ she says. ‘I liked

the people and the company ethos,

but I also didn’t want to use huge

coaches for 80 people that couldn’t go

up and down small roads. You’ve got

much more flexibility with a 15-seat

minibus.’

During the school term around 30

pupils are picked up from designated

points every weekday morning then

dropped home to their door in the

afternoon. Demand is high, and the

service is funded entirely through

parents’ contributions, although

Amanda is looking to get a grant

from the council to help those less

able to pay.

Freeing up parents in this way

has had a big knock-on effect.

‘I constantly get messages from

parents saying “you’ve saved our

lives”,’ says Amanda. ‘Especially for

families with working parents

sometimes there just is no other way.’

Facts & figures

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“They really value that

because often they’re isolated

and this is the one chance they have to get out.”

David WelchDistrict Nurse Team Leader,

Kensington & Chelsea Primary Care Trust

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Transport for Health

When David started looking around for ways to transport outpatients with severe leg ulcers to a new clinic, it soon became clear that Westway CT was the best option. Private car services and NHS transport didn’t offer either the same flexibility or accessibility.

days a year provision of

driving services for District Nurses in

Kensington & Chelsea and Westminster on their Late Call Shifts

365

‘The drivers have a more caring

attitude and go the extra mile,’ he says.

‘Continuity is a big thing as well. Because

the passengers get the same driver week

in, week out, he knows their quirks and

how to talk to them. They really value that

because often they’re isolated and this is

the one chance they have to get out.’

The clinic was set up because treating

clients at home was proving not to be

as effective as hoped. ‘They really need

to be seen in a clinical environment,’

David explains. ‘Healing rates are better.

With chronic wounds people often get

depressed about it, it goes on for years

and is socially stigmatising. A lot of

them say they now feel something’s

happening.’

One passenger, Roger Bullock,

67, found his condition improved

drastically within just four or five

weeks at the clinic. He now uses the

Westway CT bus every week.

‘It’s more convenient, and I can

relax a bit more now,’ he says. ‘It was

stressful using public transport and

I’m frightened of someone treading

on my toes. I used to have to leave at

least three-quarters of an hour earlier,

too. I tried walking the route once, but

it was too much.’

Fellow passenger Colin McIntyre

agrees the bus is ‘essential’ and looks

forward to meeting the others on the

way to the clinic. ‘We had a wonderful

lady here who was tremendously

helpful with initiating me into the

routines when I started. We’re quite

the little community, aren’t we Roger?’

‘We are, we are’ Roger replies, smiling.

Patient Transport to

NHS Clinics across Kensington

& Chelsea, Westminster and Hammersmith &

Fulham

8

Facts & figures

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“It’s probably the most useful thing I’ve ever done in my life.”

Tim WhitfieldVolunteer Driver for the Community Car Scheme

14 15


Volunteering

‘It’s probably the most useful thing

I’ve ever done in my life because you

know how helpful it is,’ he says. ‘You know

that without this, people would find it

difficult either physically or financially

to get where they want to go.’

Now aged 54, Tim first signed up for

the car scheme after going into early

retirement from his job in publishing.

He uses a Westway CT vehicle, although

around half the drivers use their own

car. ‘Everybody at the office is very

friendly and very supportive,’ he says.

‘The drivers normally have a get-together

at Christmas. There’s probably one or two

who have been there as long as me.’

For Tim, volunteering is very much

a two-way thing, benefitting the drivers

just as much as the clients. ‘When

you’ve been doing it as long as I have

you get to know people quite well, it’s

like picking up friends,’ he says. ‘You

might bump into them in the street,

they might be a neighbour or you might

see them each day as you drive past.’

The relationship between

volunteers and clients is not just

beneficial from a social point of view,

it’s essential in delivering a good

community service. As Tim points

out, it takes time to learn people’s

preferences and expectations. ‘You

get to know their habits and whether

they like to be rung before hand, or

ring when you get there or press the

doorbell,’ he explains. ‘And if they

expect you to come in and help them

out or wait by the door and escort

them to the car.

‘Kensington and Chelsea is also a

fantastic place to drive around.’

After nearly 10 years volunteering for Westway CT’s community car scheme, Tim is one of the longest-serving drivers in the organisation. He still finds the work as rewarding as ever.

Volunteer Vehicle

Washers help to care for a

fleet of

5

38vehicles

Volunteer Passenger Assistants provide essential assistance on Shopper service

4

24Volunteer

Car Scheme Drivers

use their own cars

9

Facts & figures

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“It’s a great buzz and you’ll love it.”

Kaleo JonesScooter Service User

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‘Out & About’ Scooter Loans

13Mobility Scooters

Available from:Holland Park, Kensington Gardens,

Kensington Town Hall andWestway CT, W10 for Portobello &

Notting Hill

styles are available, with

a range of features, in

different sizes to meet

members needs

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Now nearly 60, Kaleo’s health

problems and her lack of mobility was

understandably getting her down. ‘I can’t

walk far, and I haven’t got much physical

energy,’ she says. ‘I live on the top floor

and it takes a lot out of me.’

Like many service users, Kaleo

doesn’t just use her new-found freedom

for practical things, it connects her with

the community. ‘It’s a great liberation,’

she says. ‘I just love going out on the

scooter, seeing the trees go past, the

wind in your hair. After shopping, if I’m

feeling strong enough I might take a run

up Kensington Park Road.’

The scooters can be picked

up from a number of locations

throughout the borough, but as Kaleo

lives nearby she picks hers up from

the main office. ‘It’s easy to book, I

just phone them the day before,’ she

says. ‘But if my legs are feeling sore

some days I’ll phone at nine in the

morning and leave a message on the

answer machine. They usually keep

a scooter there for me in case.’

‘I have a chat with the office staff. I

like it here, they’re really lovely people.’

Although she was a little

apprehensive using the scooter for the

first time, she soon got used to it. ‘At

times now I wish it could go a wee bit

faster,’ she jokes. ‘What I would say to

someone who hasn’t used it before is

don’t let negative thoughts stop you

from trying the scooter, because it’s a

great buzz and you’ll love it.’

Kaleo has lived in Kensington for nearly 30 years, but getting out and about has become more and more difficult for her. She says it was a revelation when she was told about Westway CT. ‘It’s saved my life, because I couldn’t get out if I didn’t have the scooter.’

Facts & figures

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“I think people would feel stranded without

this service.” Kathleen Jones

Passenger on the Shopper Service

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Shopper Service

7 different supermarkets

Kathleen first heard about the Shopper bus through friends who spoke very highly of the service. For someone who struggles to lift and carry shopping because of her arthritis it seemed just the ticket.

About

100people a week use the Monday to Friday

timetabled Shopper service to So what was it like when she

first started using the bus? ‘It was a

tremendous relief, I had no idea everyone

was so helpful. It’s so difficult trying to

cope myself. I have a regular booking

every Wednesday.’

There are knock-on benefits for family

members, too. Kathleen, who has cared

for an elderly relative herself, knows this

all too well. ‘I retired early in 1985 to take

care of my mother,’ she says. ‘She had

nothing like that, but it would have made

a lot of difference.

‘For me, my niece used to drive up

from Buckinghamshire on a Sunday to

help out, but I didn’t like asking her.’

Journeys are very social affairs,

and people look out for one another.

‘We get to know each other and

our characteristics,’ says Kathleen.

‘Donald’s always very helpful, if I can’t

find my seatbelt or something.’

Kathleen is talking about Donald

Street, another shopper user. He has

nothing but praise for the driver. ‘Gus

is very good,’ he says. ‘I live on the top

floor of a four-storey house and he

takes my shopping up for me. It would

be difficult to get out otherwise. I think

people would feel stranded without

this service.’

Another passenger, Anne Gallon,

has used the bus regularly for three

years. ‘It is nice to get to know people

and make friends. We even have sing-

songs sometimes,’ she says.

Everyone agrees how important

it is that the drivers notice when

people don’t turn up, often checking

to make sure everything is alright. ‘We

do worry,’ says Anne. ‘It is a comfort

having that social network.’

Facts & figures

20


“I would recommend anyone to become a

member.”Sonia Kent

Community Car Scheme User

20 21


Community Car Scheme journeys delivered over 12 months, of which about

Community Car Scheme

8,771

are for short trips to and from local destinations.

2/3

‘You’re never too old, there’s no point in sitting still,’ says Sonia. ‘I shall be 89 in September. I go to the Positive Age Centre to do singing and tai chi, all sorts of things.’

community. ‘There’s about 25 of us,

we sing songs from the shows,’ she

says. ‘We go to sheltered housing and

nursing homes.’

Although she uses other forms of

transport, Sonia finds using Westway

CT a safe, cheap and very reliable

option for activities. A trip from Victoria

station to her home costs only around

a fiver, compared to the £20 or so

by taxi.

‘I’ve got to know a few of the drivers

and they’re always very nice, you get

all kinds of people,’ she says. ‘They’re

always very helpful and pleasant. You

wouldn’t get that with a private taxi

service, it’s far too impersonal.’

‘Usually I book early in the week

if I want something later in the week,

and they are usually able to help. I’ve

also been to Kew Gardens and one

or two other excursions organised

by Westway CT. I would recommend

anyone to become a member.’

Sonia’s enthusiasm is infectious. She

has been living at her current home since

1968 and pursuing her varied and active

social life would be much more difficult if

it wasn’t for the community car scheme.

‘My husband died 12 years ago and

it was a year after that, that I became a

member of Open Age,’ she says. ‘They

asked if I needed help transport-wise

to go to activities, and that was my first

introduction to Westway CT. I use it twice

a week for classes on a regular basis.’

Going to classes doesn’t just benefit

Sonia, though. As a member of a singing

group called the West End Warblers, she

is able to put something back into the

Facts & figures

22


“It also makes a difference that the vehicles are eco-friendly. I am very appreciative.”

Rania Nafeh,Regular Green CT Cars Client

22 23


Green CT Cars

7,367Jobs booked, despatched

and completed over the year

Green CT Cars is part of a

wholly owned subsidiary

of Westway Community Transport

Its slogan is “Investing in the

community, a mile at a time.”

of these were for special needs

customers

1,377 Regular users and account holders

include, amongst voluntary and statutory

sector organisations, many individuals

and companies working in media, music

and fashion.

‘I heard about it from my manager at

work, she’s the one that told me about

Green CT Cars and we opened an account

with them,’ Rania says. ‘The important

thing is, because I actually use an electric

wheelchair, the cars are very wide for the

wheelchairs to get in. And the price is very

affordable and the service is reliable, it’s

a good service.’

Rania works as an information officer

for a charity, the Wandsworth Action

Network on Disability (WAND). Before that

she volunteered at the organisation and

did the commute from her home in West

Kilburn using public transport and regular

taxi firms. It was not an ideal situation.

‘I find with drivers of other cabs,

many are good, but some of them,

their manner is out of order,’ she says.

‘They are not very understanding.’

So was it a relief when she started

using Green CT Cars? ‘Yes. The drivers

are very punctual and very helpful.

They care about their passengers. And

if they are late the office always rings

you and let’s you know. It also makes

a difference that the vehicles are eco-

friendly. I am very appreciative.’

WAND covers the cost for Rania’s

trips to and from work, and booking

is straightforward and flexible enough

for her needs. ‘I go to work sometimes

four, sometimes five days a week,’

she says. ‘My sister also uses the cabs

and I have recommended the service

to friends.’

Last year Rania joined a growing number of people in West London impressed with Westway CT’s private hire service. After all, there can’t be many other minicab companies that run eco-friendly, accessible cars and where all profits are ploughed back into the community.

Facts & figures


Accounts

Income ExpenditureUser Fees & Membership

Royal Borough of Kensington & Chelsea Grant

Bank Interest & Sundry

Campden Charities Grant

Other Services

NHS Westminster Grant

City of Westminster Grant

Training Services

The audited consolidated financial statements of Westway Community Transport Limited (“WCT”) for the year ended 31st March 2011 include the activities of Westway CT Trading Limited as well as WCT.

WCT’s principal activity is the provision of community transport services to voluntary organisations, particularly those operating within the Royal Borough of Kensington & Chelsea (RBKC).

WCT provides a range of low-cost, user-friendly and flexible community transport services to a variety of users, both groups and individuals, in order to meet their transport needs sensitively and professionally and to widen social opportunities.

WCT provides its services through three strands: the Group Transport Service, the three ‘Door-to-Door’ Services and Training Services.

WCT formed a wholly owned subsidiary in the name of Westway CT Trading Limited (“WCTT”) in line with the recommendations of the Charity Commission so as to undertake commercial trading activities that do not fall within WCT’s primary charitable purpose, but which are performed on behalf of WCT.

Overall the Society made a surplus of £140,689 as shown in the group accounts, which include all trading activities. This surplus will be used to ensure the continuity and expansion of WCT’s operations.

Staff Salaries (inc. NI)

Vehicle Running Costs

Depreciation of Vehicles & Equipment

Premises & Insurance Costs

Office & Computer System Costs

Driver Training Costs

Other Staff-related Costs

Volunteers’ Expenses

Professional & Consultancy Fees

59%

17%

11%

6%

3%

2%

3%

1%1%

66%14%

9%

24

Overview 2011

24


2%

25


Income 2011 £

Grant Aid & Donations

Royal Borough of Kensington & Chelsea 270,213 Campden Charities 88,000 Bus Service Operators Grant 6,543 City of Westminster 16,667 NHS Westminster 41,358

Other Income

User Fees & Membership 920,921 Training services 9,333 Other services 34,174 Bank interest and sundry 171,060

INCOME TOTAL 1,558,269

Expenditure 2011 £

All Operations

Staff salaries (including NI) 936,849 Other staff-related costs 18,551 Premises and insurance costs 40,632 Office and computer system costs 32,085 Professional and consultancy fees 13,789 Vehicle running costs 191,044 Driver training costs 28,719 Volunteers' expenses 15,126 Marketing and promotions 4,233 Bank charges and sundry 7,773 Depreciation of vehicles and equipment 128,779

EXPENDITURE TOTAL 1,417,580

Westway CT Consolidated Income & Expenditure Account for the Year Ended 31st March 2011

A full set of audited consolidated financial statements can be obtained by request or from our website at www.westwayct.org.uk

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Management Team

T: 020 8964 4928

Andrew [email protected]

Kathleen LyonsDeputy [email protected]

Colleen McDermottFinance [email protected]

Anna PortaDevelopment [email protected]

Lee NashFleet & Training [email protected]

Russell CanfieldGroup Transport Services [email protected]

Richard YeatmanDoor-to-Door Services [email protected]

Tracey HeapCommunications & Marketing [email protected]

Services

Departments

Finance 020 8964 4928

Group Transport020 8964 4928

Training020 8964 4928

Volunteering020 8968 2040

Out & About Scooter Loans020 8960 8774

Shopper020 8960 9020

Community Car Scheme020 8964 1114

Health Link020 8968 4056

Green CT Cars020 8969 8886


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Contacts


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www.creativeintpartners.co.uk

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Westway CT Annual Report 2011

Documents

Transcript of Westway CT Annual Report 2011