Westmead Hospital General Services Restructure · Westmead Hospital General Services Restructure...

Newsletter: 247/2013

Date: 19 August 2013

Distribution: All reps Westmead Hospital

Contact: Lee Papas

Westmead Hospital General Services Restructure

Dear Member, Attached for your review is documentation on the proposed restructure of the General Service Department, including position descriptions. The best way to constructively deal with these kinds of proposals is by taking into account the concerns of the group, agreeing on a way forward and then meeting with management to present that united position. Your organiser, Lee Papas, is available to facilitate such a meeting and I would encourage you to deal with the information provided in this way. Please forward any concerns by 2 September 2013 to Lee Papas via email: [email protected]. Yours sincerely,

Gerard Hayes Secretary, HSU NSW/ACT

General Services Dept Westmead Hospital

Current Structure – June 2013

Manager

8 x Supervisors

10 X Leading Hands

Hospital Assistants

2 x Admin Staff

Total Dept staff = 240 FTE

General Services Dept. ‐Westmead HospitalProposed Structure – 8 August 2013

Manager

Deputy Manager

4 x Supervisors

14 X Team Leaders

Hospital Assistants

2 x Admin Staff Training & Equipment Officer

Total Dept staff = 240 FTE

Training & Equipment Officer JD – Westmead Hospital – Revised 12 Aug 2013

1

Position Description – Training and Equipment Officer

Westmead Hospital * Reference Number:

* Recruitment Type General Recruitment

* Position Number

* Position Title: Training and Equipment Officer, General Services Department

* Cost Centre: General Services 366521-1059

*Organisation Unit General Services Department

* Location: AB Level 1

General Services Office

* Facility: Westmead Hospital


2

* Award: Health Employees General Administrative Staff (sate) Award

* Classification: General Administration Scale

* Treasury Code:

Registration / Licence Requirements

Specialty Code/s: Professional Category

Primary Function

Client Group Speciality Code

01 – Medical

02 - Nursing

See Attachment for List of codes

1 – Adult

2 – Paediatric

3 - Mixed

See Attachment for List for list of codes

* Vaccination Category: Category A

Data will be populated from Position Number in Oracle when Oracle has been rolled out in Customer AHS

* Pre Employment Screening Check

What pre-employment screening check is required for this position:

National Criminal Record Check

* Responsible To: This position reports directly to the General Services Manager.

* Responsible For The Training & Equipment Officer is responsible for:

1. Providing or coordinating effective training to all staff in the General Services Department.

2. Recording and updating of all training records for General Services Employees.

3. Conducting competency assessments on staff prior to their use of equipment.


3

4. Revising and maintaining a register of equipment.

5. Ensuring that all General Service Equipment is kept in a fully functioning capacity at all times or repaired and returned into services promptly.

* Purpose of Position The overall purpose of the General Services Training & Equipment Officer is to ensure that all staff in the department have the right skills and right equipment to keep the hospital clean. The person in the role is responsible for competency training on all mechanical equipment, cleaning procedures and OH&S legislations in regard to Manual Handling, hand hygiene training, risk assessments and Safe Work practices the equipment maintenance and registration of all equipment.

1. Coordinate the processes associated with the ordering of new and replacement equipment and parts.

2. Conduct Manual Handling Assessments, training and retraining on all equipment used by the General Services Employees Westmead Hospital in accordance with the manufactures guidelines.

3. Maintain Training records for all Employees within Westmead Hospital General Services.

4. This position will also be required to work shift work, after hours and weekends.

* Key Accountabilities

Training & Competency Assessments of all General Services Employees on all equipment used by General Services

Complete Manual Handling assessments on all General Services Employees.

Design in Service training programs in conjunction with the General Services Site Coordinator for General Service’s nominated equipment and topics.

Source new equipment for General Services that increase productivity and reduce the risk of injury.

Assist in the development of measurable Key Performance indicators within the services provided by General Services in consultation with the General Services Site Coordinator.

Formulate new operating procedures/processes for all equipment within General Services in consultation with the General Services Site Coordinator.

Ensure that all equipment operates in a safe manner consistent with operating procedures and Australian Standards.

Evaluate all new equipment to be used by General Services Employees in accordance with the manufactures guidelines.

Provide monthly reports based on Key performance indicators. Familiarity with Hospital Policy (particularly Emergency and

Infection Control) and procedures. Familiarity with Infection Control policy. Providing new Employees with a theoretical explanation of

various departmental procedures. Provide training with new Employees to ensure procedures are

being followed and standards of the department are being maintained.

Ensuring all new Employees attend General Hospital orientation programs.

Ensure adequate support and training is provided to all existing


4

Employees.

Working with current staff members to encourage adherence to all Cleaning Services procedures. which includes:

1. Reviewing and monitoring work procedures of current Employees to identify training needs.

2. Providing adequate training, both practical and theoretical, to ensure competency in cleaning procedures.

3. Providing Employees with on-going training, support and education in the departments policies and procedures.

4. Training and Implementation of all policies and procedures throughout the department so that a high quality service is provided to the Hospital.

5. Encouraging Employee development through education of policies.

6. Ensuring that Employees are trained in accordance with the Department of Health and Infection Control Guidelines, and that guidelines are adhered to.

* Challenges / Problem Solving

Provide high quality services with limited staffing levels and budget.

Improve the rate of hand hygiene compliance among cleaning staff.

Reduce the spread of hospital acquired infections (e.g. MRSA) through careful Hand Washing, Terminal Cleaning Procedures Bed Discharge cleaning, and general cleaning throughout the Westmead Campus.

Improved use of new cleaning technologies for a quicker, more effective and safer cleaning procedure.

Maintaining an accurate register of equipment in huge campus with multiple storage areas.

Reduce the number of injuries to cleaning staff due to manual handling incidents.

* Communication General Services Manager Deputy Manager Supervisors within General Services Team Leaders Front Line Staff Infection Control Nursing Unit managers OH&S coordinators. Corporate Managers Clients and other services departments.


5

* Decision Making 1. Competency assessment of staff.

2. Input into Employee meetings regarding education, training and equipment needs.

3. Recommendations to General Services Manager regarding training needs and equipment usage

4. Developing General Services Training Programs in conjunction with the General Services Site Coordinator

5. Input to the overall OH&S management performance ,education and training within the General Services Department

6. Recommendations for new or replacement equipment purchases or lease.

* Selection Criteria 1. Qualifications and or experience in the training of Employees in cleaning procedures and on equipment.

2. Experience in effective control of equipment in a large hospital. 3. Certificate IV in Training and Assessment and/or qualify within 12

months. 4. Ability to manage service contracts on equipment

maintenance/repair in a Hospital Environment. 5. Excellent communication skills, including verbal and written

communication. 6. Outstanding organizational and planning ability. 7. Demonstrated ability in computer skills with emphasis on

Microsoft Word, Excel programs, email, and intranet applications. 8. Ability to establish an effective system of training and equipment

use to reduce manual handling injuries.

* Position Dimensions

Coordination and delivering all training needs to the Westmead General Services Department employees, with 240 FTE staff.

Effective control of very large and valuable collection of equipment.

Appendices Nil

Job Demands Checklist All NSW Health positions should be assessed as to their job demands. This form is to be completed in consultation with the manager/supervisor of the position being recruited to. The purpose of this form is to manage the risk associated with the position in relation to the occupant. It may be used to provide information about the position to a Health Professional required to perform a pre-employment medical assessment. Identification of possible risk can also assist with the development of a training plan for the occupant to ensure the risks are minimised.

Frequency Key

I = Infrequent - intermittent activity exists for a short time on a very infrequent basis


6

O = Occasional - activity exists up to 1/3 of the time when performing the job F = Frequent - activity exists between 1/3 and 2/3 of the time when performing the job C = Constant - activity exists for more than 2/3 or the time when performing the job R = Repetitive - activity involved repetitive movements N = Not Applicable - activity is not required to perform the job

Any entries not assigned a value will be automatically set to "N" Tick boxes for each box below PHYSICAL DEMANDS - DESCRIPTION (comment) FREQUENCY I O F C R NSitting - remaining in a seated position to perform tasks. xStanding - remaining standing without moving about to perform tasks. x Walking - Floor type: even / uneven / slippery, indoors / outdoors, slopes. x Running - Floor type: even / uneven / slippery, indoors / outdoors, slopes. x

Bend/Lean Forward from Waist - Forward bending from the waist to perform tasks. x Trunk Twisting - Turning from the waist while sitting or standing to perform tasks. x Kneeling - remaining in a kneeling posture to perform tasks. x Squatting / Crouching - Adopting a squatting or crouching posture to perform tasks. x Leg / Foot Movement - Use of leg and / or foot to operate machinery. x

Climbing (stairs/ladders) - Ascend / descend stairs, ladders, steps. x Lifting / Carrying - Light lifting & carrying - 0 - 9 kg. x Lifting / Carrying - Moderate lifting & carrying - 10 - 15 kg. x Lifting / Carrying - Heavy lifting & carrying - 16kg & above. x Reaching - Arms fully extended forward or raised above shoulder. x

Pushing / Pulling / Restraining - Using force to hold / restrain or move objects toward or away from the body.

x

Head / Neck Postures - Holding head in a position other than neutral (facing forward). x Hand & Arm Movements - Repetitive movements of hands and arms. Grasping / Fine Manipulation - Gripping, holding, clasping with fingers or hands. x Work At Heights - Using ladders, footstools, scaffolding, or other objects to perform work. X Driving - Operating any motor powered vehicle x

SENSORY DEMANDS - DESCRIPTION (comment) FREQUENCY

I O F C R N

Sight - Use of sight is an integral part of work performance e.g. Viewing of X-Rays, computer screens.

x

Hearing - Use of hearing is an integral part of work performance e.g. Telephone enquiries. x

Smell - Use of smell is an integral part of work performance e.g. Working with chemicals. x

Taste - Use of taste is an integral part of work performance e.g. Food preparation. x

Touch - Use of touch is an integral part of work performance. x

PSYCHOSOCIAL DEMANDS - DESCRIPTION (comment) FREQUENCY

I O F C R N

Distressed People - e.g. Emergency or grief situations. x

Aggressive & Uncooperative People - e.g. drug / alcohol, dementia, mental illness. x

Unpredictable People - e.g. Dementia, mental illness, head injuries. x

Restraining - involvement in physical containment of patients / clients. x

Exposure to Distressing Situations - e.g. Child abuse, viewing dead / mutilated bodies. x


7

ENVIRONMENTAL DEMANDS - DESCRIPTION (comment) FREQUENCY

I O F C R N

Dust - Exposure to atmospheric dust. x

Gases - Working with explosive or flammable gases requiring precautionary measures. x

Fumes - Exposure to noxious or toxic fumes. x

Liquids - Working with corrosive, toxic or poisonous liquids or chemicals requiring PPE. x

Hazardous substances - e.g. Dry chemicals, glues. x

Noise - Environmental / background noise necessitates people raise their voice to be heard. x

Inadequate Lighting - Risk of trips, falls or eyestrain. x

Sunlight - Risk of sunburn exists from spending more than 10 minutes per day in sunlight. x

Extreme Temperatures - Environmental temperatures are less than 15C or more than 35C. x

Confined Spaces - areas where only one egress (escape route) exists. x

Slippery or Uneven Surfaces - Greasy or wet floor surfaces, ramps, uneven ground. x

Inadequate Housekeeping - Obstructions to walkways and work areas cause trips and falls. x

Working At Heights - Ladders / stepladders / scaffolding are required to perform tasks. x

Biological Hazards - e.g. exposure to body fluids, bacteria, infectious diseases. x

As the incumbent of this position, I confirm I have read the Position Description and Job Demands Checklist, understand its contents and agree to work in accordance with the requirements of the position. Employee Name: Please print Employee Signature: Date: Manager’s Name: Please print Manager’s Signature: Date:

Signatures to come up when form is printed – should not be seen on line when form is being completed.

Draft Deputy JD – Westmead Hospital – Revised 8 Aug 2013

1

Position Description – Deputy General Services Manager



* Position Number

* Position Title: Deputy Manager, General Services Department







2

* Award: Salary and Conditions as per relevant State Award

* Classification: General Administration Scale 11 Or Health Services Manager Level 1 (to be graded)

* Treasury Code:



Primary Function


01 – Medical

02 - Nursing


1 – Adult

2 – Paediatric

3 - Mixed







* Responsible To: General Services Manager

* Responsible For (staff):

General Services Supervisors and Team Leaders


3

* Purpose of Position 1. The overall purpose of this position is to keep Westmead Hospital clean, with waste removed promptly and free of pests.

2. The person in this role is responsible for day to day management and organization of cleaning, waste and pest control services at Westmead Hospital.

3. The deputy manager will assist and support the Manager, with key involvement in planning, recruitment, managing staff performance, rehabilitation of injured staff, equipment purchases/lease, financial management and industrial relations.

4. The deputy manager will ensure that a high standard of services are maintained using correct procedures, materials and equipment are properly being utilised.

5. The deputy manager will work with the supervisors and team leaders in a collaborative way to ensure that we have the appropriate number the cleaning staff to maintain the cleanliness of the hospital and other buildings

6. Conduct performance appraisals on supervisors, team leaders and frontline cleaning staff.

7. The deputy manager will help to create a positive workplace culture by giving staff generous praise when they have performed well and coach supervisors and leading hands to use this approach with their staff.

8. The deputy manager will relieve the manager in his/her absence. The usual hours of duty will be approximately 8:00 – 16:30 Mon – Fri. However, the Deputy Manager will need to be flexible in hours of work to be available to meet with frontline staff and supervisors during any shift, including weekends.

* Key Accountabilities 1. Provide day to day operational management of the General Services Department.

2. Assist the General Services Manager in ensuring that effective services are delivered efficiently within the allocated budget and resources.

3. Assist the General Services Manager with specific tasks relating to: financial management, performance management of staff, quality improvement and management of contractors.

4. Coordinate cleaning audits, taking action in response to poor results and providing monthly report to manager.

5. Roster control so that right number of staff are allocated to each shift and each area within each shift.

6. Review and implement work schedules for every shift in consultation with supervisors, leading hands and frontline staff.

7. Assist with the selection and appointment of General Services Employees.

8. Provision of information required by manager. 9. Roster annual leave and ADOs to ensure that no staff accumulate

excessive annual leave or ADOs. 10. Sick leave management, including counselling of staff who take

excessive sick leave. 11. Review of applications for other leave (eg carer’s leave). 12. Ensure that effective systems are in place (eg staff training and

availability of suitable equipment) to reduce the risk of staff getting injured or otherwise damaging their health.

13. Conduct and review risk assessments in consultation with other staff and provide recommendations to the manager.

14. Conduct and review safe work practices and ensure they are being followed by staff

15. Trial new equipment in consultation with staff and provide recommendations to the manager.

16. Review recommendations for staff awards and forward nominations


4

to the Manager. 17. Conduct investigations into complaints from patients and visitors and

provide reports on findings to manager. 18. Assist the manager to investigate allegations of misconduct among

staff. 19. Make sure that annual OH&S audits are updated regularly.


1. Provide high quality services with limited staffing levels and budget. 2. Reduce the spread of hospital acquired infections (e.g. MRSA)

through careful Hand Washing, Terminal Cleaning Procedures Bed Discharge cleaning, and general cleaning throughout the Westmead Campus.

3. Improve the rate of hand hygiene compliance among cleaning staff. 4. Improve use of new cleaning technologies for a quicker, more

effective and safer cleaning procedure. 5. Allocate cleaning staff according the risk level of area to be cleaned. 6. Increase the flexibility of the workforce to adapt to changing

requirements. 7. Use of computer technology to assist in the allocation and monitoring

of cleaning tasks. 8. Increase the levels of recycling of waste on the Westmead Campus. 9. Reduce the number of injuries to cleaning staff due to manual

handling incidents. 10. Ensure regular pest control inspections are conducted with timely

pest treatment when required.

* Communication General Services Manager

Supervisors & Team Leaders within General Services Dept

Front Line Cleaning staff

Admin staff in department

Infection Control staff

Nursing Unit Managers and other department managers

OH&S Coordinators.

Corporate Managers

Contractors

Facility Manager – Corporate Services

* Decision Making 1. Rostering of staff to each shift.

2. Rostering of annual leave.

3. Participation in selection of new staff.

4. Approval of routine purchases.

5. Allocation of cleaning staff across the hospital campus.

6. Approval of staff timesheets.


5

* Selection Criteria 1. Ability to achieve the hospital’s cleaning standards with the staff and

equipment available. 2. Experience in effectively supervising large numbers of support staff

within a complex organisation. 3. Skills in managing staff: improving performance,

recruitment/selection, and rostering. 4. Capacity to develop and implement solutions to improve quality,

productivity and efficiency and to resolve issues for patients, clients and customers.

5. Skills in the use of computer software such as Word, Excel and other applications such as Outlook.

6. Skills in implementing systems to prevent workplace injuries and manage OH&S issues.

7. Staff leadership skills, including the ability to implement changes with support of staff and improve workplace culture.

8. High level and oral communication skills, including interpersonal skills, the ability to manage conflict and report writing.


The department has 240 FTE staff with an annual budget of $15M.

Appendices


6


Frequency Key

I = Infrequent - intermittent activity exists for a short time on a very infrequent basis O = Occasional - activity exists up to 1/3 of the time when performing the job F = Frequent - activity exists between 1/3 and 2/3 of the time when performing the job C = Constant - activity exists for more than 2/3 or the time when performing the job R = Repetitive - activity involved repetitive movements N = Not Applicable - activity is not required to perform the job

Any entries not assigned a value will be automatically set to "N"

Tick boxes for each box below PHYSICAL DEMANDS - DESCRIPTION (comment) FREQUENCY I O F C R NSitting - remaining in a seated position to perform tasks. xStanding - remaining standing without moving about to perform tasks. x Walking - Floor type: even / uneven / slippery, indoors / outdoors, slopes. x Running - Floor type: even / uneven / slippery, indoors / outdoors, slopes. x




x



I O F C R N


x





7



I O F C R N







I O F C R N















As the incumbent of this position, I confirm I have read the Position Description and Job Demands Checklist, understand its contents and agree to work in accordance with the requirements of the position. Employee Name: Please print Employee Signature: Date: Manager’s Name: Please print Manager’s Signature: Date:


Draft Supervisor JD – Westmead Hospital – Revised 8 Aug 2013

1

Position Description – Supervisor, General Services Department



* Position Number

* Position Title: Supervisor, General Services Department







2

* Award: Salary and Conditions as per relevant State Award

* Classification: Supervisor, General Services Grade 5 (proposed)

* Treasury Code:



Primary Function


01 – Medical

02 - Nursing


1 – Adult

2 – Paediatric

3 - Mixed







* Responsible To: Deputy Manager, General Services Department


Team leaders and Frontline cleaning staff


3

* Purpose of Position The overall purpose is to maintain a hygienic and safe environment for patients, staff and public who attend Westmead Hospital. The major role of this job is to provide high quality supervision and support to frontline cleaning staff and to team leaders. The supervisor has a major role in allocating staff to clean specific areas on the Westmead Hospital campus. Ensure that cleaning staff have the correct information, equipment and skills to conduct their duties efficiently. Build a culture of exceptional customer service among all team leaders and frontline cleaning staff. Implement a positive coaching model of staff performance management.

Ensure that a high standard of cleaning services using correct procedures, materials and equipment are properly being utilised. The supervisor may occasionally be required to carry out team leader or cleaning tasks during staff shortages or critical situations. The Supervisor will be required to work rotating shifts.

* Key Accountabilities 1. The supervisor provides direct management of team leaders and

frontline cleaning staff. 2. Ensure that services are delivered in cost effective manner and report

any wastage or inefficiencies. 3. Allocate work to staff fairly, and ensuring that services are performed

to a high standard and timely manner. 4. Attend and actively participate in staff and management meetings. 5. Issue, collect, and securely store keys and other security devices. 6. Control the distribution and usage of cleaning materials, minimizing

waste, and maintaining adequate supplies in conjunction with General Services store person.

7. Maintain an inventory of machinery and equipment. 8. Ensure faulty or missing machinery and equipment is reported

punctually. 9. Cooperate with heads of departments and clinical staff to deal with

day to day service requirements in the facility. 10. Achieve high cleaning standards across the campus, with a focus on

high risk and public areas. 11. Ensure that staff follow correct safe work practices. 12. Ensure that staff work in a safe manner and implement effective

systems of work safety to prevent staff injuring themselves or others. 13. Investigate and report staff injuries and near misses on the IIMS

program via intranet. 14. Ensure that staff follow rehabilitation plans. 15. Monitor and improve the performance of staff, through positive

feedback to staff performing well and additional support and training to staff who are under-performing

16. Monitor and report on staff attendance, sick leave management, annual leave management and any other forms of leave management.

17. Conduct performance appraisals, 3 monthly for new staff and annually thereafter.

18. Directly monitor work performance for all staff under Supervisor’s responsibility.


4

19. Provide names of those staff that need further training. 20. Provide practical staff training in cleaning, waste removal and safe

use of equipment. 21. Support the General Services Training Officer by assisting to conduct

staff training. 22. Attend relevant training programs that are beneficial to a Supervisor’s

position. 23. Arrange and conduct staff meetings. 24. Provide recommendations for staff awards to the Deputy Manager. 25. Review team leader reports and take necessary action. 26. The supervisor will sometimes be required to carry out frontline

cleaning and waste removal tasks. 27. Undertake any other reasonable request as directed by the General

Services Manager, Deputy Manager, or other person in authority.


1. Providing high quality services with limited staffing levels and budget. 2. Reduce the spread of hospital acquired infections (e.g. MRSA)


3. Use of computer technology to assist in the allocation and monitoring of cleaning tasks.

4. Improve the rate of hand hygiene compliance among cleaning staff. 5. Allocate cleaning staff according the risk level of area to be cleaned. 6. Reduce the number of injuries to cleaning staff due to manual

handling incidents. 7. Increase the flexibility of the workforce to adapt to changing

requirements. 8. Efficient use of motorised cleaning equipment to improve

performance management of front line staff.

* Communication General Services Manager

Deputy General Services Manager

Other Supervisors within General Services

Team Leaders

Front Line Staff

Infection Control

Nursing Unit managers

OH&S coordinators.

Corporate Managers

Clients and other services departments.

* Decision Making 1. Allocation of staff to work areas;

2. Distribution of equipment and supplies.

* Selection Criteria 1. Experience in supervising cleaning or support staff within a hospital or similar environment.

2. Ability to allocate and supervise staff to ensure maximum efficiency. 3. The ability to improve the performance of staff. 4. Commitment to continuous improvement, outstanding customer

service and a positive workplace culture. 5. Track record of identifying and implementing improvements in the

workplace. 6. Experience in implementing systems to prevent staff getting injured at


5

work. 7. Good communication skills, including the ability to speak and write to

communicate effectively with staff, customers and managers. 8. Skills in the use of computer software such as Word, Excel and other

applications such as Outlook.


No staffing or budget responsibility

Appendices


6


Frequency Key







x



I O F C R N


x





7



I O F C R N







I O F C R N















As the incumbent of this position, I confirm I have read the Position Description and Job Demands Checklist, understand its contents and agree to work in accordance with the requirements of the position. Employee Name: please print Employee Signature: Date: Manager’s Name: please print Manager’s Signature: Date:


Draft Team Leaders JD – Westmead Hospital – 8 Aug 2013

1

Position Description –Team Leader, General Services Department



* Position Number

* Position Title: Team Leader, General Services







2

* Award: Health Employees Award

Hospital Assistant Grade 2

With Leading Hand Allowance

* Classification: Hospital Assistant Grade 2 (with leading hand allowance)

* Treasury Code:



Primary Function


01 – Medical

02 - Nursing


1 – Adult

2 – Paediatric

3 - Mixed







* Responsible To: Deputy General Services Manager

General Services Supervisor


Frontline cleaning and waste management staff


3

* Purpose of Position The overall purpose is to maintain a hygienic and safe environment for patients, staff and public who attend Westmead Hospital. The person in this position has a dual function: to provide supervision to cleaning staff and to carry out cleaning tasks.

The Team Leader many work any shift: 7 days per week, 24 hours per day.

* Key Accountabilities The team leader will spend most time (approx. 60%) providing frontline cleaning duties - see job description for Cleaner (Hospital Assistant Grade 2). The team leader will spend approx. 40% of their time on supervision and related tasks. The relative proportions of time spent on cleaning will depend on the specific requirements on each shift, but the time on each shift spent on frontline cleaning should not be less than 50%. Supervision and related tasks include: 1. Conduct Cleaning audit inspections. 2. Supervise staff in areas of responsibility 3. Monitor, organise and execute detailed cleaning program to ensure

that areas of responsibilities are maintained. 4. Submit a daily Team Leader report to the Supervisor/Deputy

Manager. 5. Issue cleaning materials and stock to allow staff to do their work

effectively, but without wastage. 6. Keep inventory of stores issued. 7. Allocate machinery and equipment to staff and ensure they are

signed out in good condition and returned in good condition. 8. Report unserviceable equipment or faulty materials immediately. 9. Ensure equipment is cleaned and serviced as required. 10. Monitor and collect sharps containers on a daily basis. 11. Remove replace and or wash shower curtains in conjunction to the

Infection control process. 12. Change patient bed screens as required and record accordingly. 13. Recommend to Supervisor/Deputy Manager any opportunities for

changes to work practices to improve efficiency. 14. Ensure that all staff were correct uniform, that ID badges are

displayed and all staff are behaving within the Code of Conduct. 15. Report any staff misconduct to the Manager. 16. Conduct or participate in performance appraisals of frontline staff

when required. 17. Provide recommendations for staff awards to the Supervisor or

Deputy Manager. 18. Team leaders can be rotated between shifts if required within the

appropriate notice given. 19. Undertake any other reasonable request as directed by supervisor or

other person in authority.


1. Providing high quality services with limited staffing levels and budget. 2. Reduce the spread of hospital acquired infections (e.g. MRSA)


3. Use of computer technology to assist in the allocation and monitoring of cleaning tasks.

4. Improve the rate of hand hygiene compliance among cleaning staff.


4

5. Allocate cleaning staff according the risk level of area to be cleaned. 6. Reduce the number of injuries to cleaning staff due to manual

handling incidents. 7. Increase the flexibility of the workforce to adapt to changing

requirements. 8. Efficient use of motorised cleaning equipment to improve

performance management of front line staff.

* Communication Team Leader (with allowances) Site Coordinator, General Services

Deputy General Services Site Coordinator

Supervisors, General Services

Other Team Leaders, General Services

Infection Control

Nursing Unit Managers

OH&S Coordinators

Clients and other service departments

* Decision Making Input into staff meetings and other requests by Management and

Supervisors

* Selection Criteria 1. Ability to work any shift and areas including weekends 2. Good oral and written communication skills. 3. Ability to perform physically demanding cleaning tasks in a Hospital

environment (see physical demands checklist). 4. Ability to allocate and supervise cleaning staff within a large hospital

to ensure maximum efficiency. 5. The ability to improve the performance of staff. 6. Commitment to continuous improvement, outstanding customer

service and a positive workplace culture. 7. Ability to ensure the safety of staff at work.


Responsible for direct supervision of up to 25 frontline cleaning staff.

Appendices Refer to Hospital Assistant grade 2 Job description


5


Frequency Key







x



I O F C R N


x






6


I O F C R N







I O F C R N















As the incumbent of this position, I confirm I have read the Position Description and Job Demands Checklist, understand its contents and agree to work in accordance with the requirements of the position. Employee Name: please print Employee Signature: Date: Manager’s Name: please print Manager’s Signature: Date:


Westmead Hospital General Services Restructure · Westmead Hospital General Services Restructure...

Documents

Transcript of Westmead Hospital General Services Restructure · Westmead Hospital General Services Restructure...