West Virginia University REHABILITATION COUNSELING
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West Virginia University REHABILITATION COUNSELING Margaret K. Glenn, EdD, CRC Associate Professor of Rehabilitation Counseling, Switzer Fellow West Virginia University Marcie Davis, President of Davis Innovations, Inc. Founder of International Assistance Dog Week, Author of “Working Like Dogs: The Assistance Dog Guidebook,” Host of the Working Like Dogs radio show Best Practices Employment and Service Dogs: Perspectives from Assistance Dog Experts 1 JAN Webcas t
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West Virginia University REHABILITATION COUNSELING. Best Practices Employment and Service Dogs: Perspectives from Assistance Dog Experts. JAN Webcast. Margaret K. Glenn, EdD, CRC Associate Professor of Rehabilitation Counseling, Switzer Fellow West Virginia University - PowerPoint PPT Presentation
Transcript of West Virginia University REHABILITATION COUNSELING
West Virginia UniversityREHABILITATION COUNSELING
Margaret K. Glenn, EdD, CRCAssociate Professor of Rehabilitation Counseling, Switzer FellowWest Virginia University
Marcie Davis, President of Davis Innovations, Inc.Founder of International Assistance Dog Week, Author of “Working Like Dogs: The Assistance Dog Guidebook,” Host of the Working Like Dogs radio show
Best Practices Employment and Service Dogs: Perspectives from Assistance Dog Experts
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JAN Webcast
Definition
What is a service dog?
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Service Dog Definition under the ADA
A dog that is individually trained to do work or perform tasks for a person with a disability.
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Definition
What types of service do service dogs provide?
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Definition
Examples of tasks:•Guiding people who are blind;•Alerting people who are deaf;•Providing physical assistance to someone who uses a wheelchair such as retrieving dropped items or pulling a wheelchair;•Protecting a person who is having a seizure;•Reminding a person with mental disabilities to take prescribed medications; •Calming a person with Post Traumatic Stress Disorder during an anxiety attack, etc.
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Service DogSuper Powers
INSERT SUPER POWER DOG SHOT HERE
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I help to:•Lower blood pressure,•reduce epinephrine and norepinephrine,•reduce anxiety,•increase endorphins,•increase oxytocin.
What's your superpower?
What this looks like for the person with a disability
• Increased confidence
•Decreased health concerns
• Increased independence
• Increased social interactions
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What might this look like at work?
•Healthy work relationships
•Modification of tension
•Productivity increases
• “Winston’s naked!”
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ADAAccess
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Where are service dogs allowed?
ADAAccess
ADA Title II and III - State and local governments, businesses, & nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. http://www.ada.gov/service_animals_2010.htm
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Service Dogs and the ADA
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Does Title I of the ADA require employers to automatically allow employees with disabilities to bring their service animals to work?
Service Dogs and the ADA
Rests on the standard of reasonable accommodation
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Service Dogs and the ADA:Questions from employers
What are some of the questions an employer can ask an employee or applicant about their service dog?
What kind of documentation can employers ask for?
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Service Dogs and the ADA :Main questions for the employment arena
1.Is the dog a service animal required because of a disability?
• Accommodation documentation
• Allows for medical needs
&2.What work or task has the dog been trained to perform?
• Specifics about training
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Service Dogs and the ADA :Potential concerns in Accommodation
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• Allergies• Fear of dogs• Disruption in the
workplace• Etiquette
Service Dogs and the ADA:Disruption
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A person with a disability cannot be asked to remove his service animal unless:The dog is out of control and the handler does not take effective action to control it orThe dog is not housebroken.Undue hardship is determined by employer.
ADA Title II and Title III - Must offer the person with a disability the opportunity to obtain goods or services without the animal’s presence
Service Dogs and the ADA:What you will most likely experience
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Service Dogs at Work
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How do you create a successful partnership in the
workplace?
What issues should you anticipate and be prepared
to address?
So how do we make it work at work?
27 Medications
Force hospitalizations
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Exploratory Study of Elements of Successful Service Dog Partnerships in the Workplace
Categories
(1)Dog preparation
(2)Monitoring
(3) Employee competence
(4)Legal knowledge
(5)Information and
education
(6)Coworker preparation
Switzer Distinguished Research Fellowship, National Institute on Disability & Rehabilitation Research
Dog Preparation
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Maintenance of behavior and task completion is expected of the service dog team.AKA - Training a Dane to ride in a plane
Monitoring
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Every owner is responsible for his/her dog’s behavior (and well-being).
Employee Competence
Feeding
Bathing
Behavior
Vet Care
Creating boundaries (physical and social)
Walking dog
Rest breaks for dog during the day
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Able to articulate the specific job related or supportive task(s) that will include the service dog.
Legal Knowledge
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An informed understanding by employer & employee or applicant of the parameters, including limits, regarding the person with disabilities' legal rights, both state & federal, to the use of service dogs in the workplace.
Information & Education
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Availability of educational materials about service dog teams in the workplace for potential employers & job seekers
Service Dogs at Work
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How can an employer and the employee prepare for a service dog to come to work?
Service Dogs at Work: Remember
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Communication is key
Addressing it as an accommodation
Talking to the employee about his/her individual
needs is important
Think of the service dog as an assistive
device&
A new coworker!
Service Dogs at Work: Tips on welcoming your new colleague
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Questions?Resources
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JAN Resources on Service Animalshttp://askjan.org/topics/servanim.htm
www.workinglikedogs.com
www.assistancedogweek.org
www.servicedogsintheworkplace.com
Glenn, M. (2013). Exploratory study of the elements of successful service dog partnerships in the workplace, ISRN Rehabilitation, Vol. 2013,http://dx.doi.org/10.1155/2013/278025
We would like to thank our rock star canine models
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Hearts of Gold Service DogsHuman Animal Bond Org & WVUMorgantown, WV
Gander the Service DogOperation Fetch with Veteran Travelerhttp://veterantraveler.com/fetch-travels-gander/
Sir Thomas Parkinson Service Dog http://www.limyoga.com/service_dog_parkinsons/
Rethy - http://www.respectthevest.com
Parker Pup Therapy Dog - http://www.parkerpup.com
Questions?Contact information:
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Margaret Glenn, [email protected]
Marcie [email protected]
West Virginia UniversityREHABILITATION COUNSELING
