West Midlands Police managing workplace conflict

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West Midlands Police Our vision is to reduce crime and disorder and make our communities feel safer West Midlands Police Mediation Scheme

Transcript of West Midlands Police managing workplace conflict

Page 1: West Midlands Police managing workplace conflict

West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

West Midlands PoliceMediation Scheme

Page 2: West Midlands Police managing workplace conflict

West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

• 8729 Police Officers• 4403 Police Staff• 804 PCSOs• 591 Special Constables• 21 OCUs covering over 902 km2 with a

population of 2.6m people

Page 3: West Midlands Police managing workplace conflict

West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

Sir Paul Scott-Lee (former Chief Constable 2002-2009)

“we keep being asked to smooth things out (…) and find a solution to people’s problems (…) we seem to be the first port of call in any dispute rather than one that’s called upon in extremes” (Newsbeat March 2009)

Page 4: West Midlands Police managing workplace conflict

West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

WMP Resolution Procedure

• Early intervention pre formal procedure• Realistic timescales• Better communication• Proportionate investigations • Independent adjudication• Greater support for all involved• Increase use of mediation • Better data (trends/hot spots/spikes)• Learning from experience

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West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

WMP Mediation Scheme

• Commenced 2004• 18 mediators• 95 cases to date• 54 resolved• 24 partially resolved

• ACAS accreditation• Facilitative approach• 3 week timeframe• Anonymity• Confidentiality• Flexible outcomes• Individual

responsibility

2007 81 Resolutions

28 mediation referrals

2008 84 Resolutions

17 mediation referrals

Page 6: West Midlands Police managing workplace conflict

West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

Challenges• Mediation scheme underused• Misunderstanding of the process• Mediation imposed by Managers• Perceptions (stigma, blame,

confidentiality, trust/confidence, buy-in)• Resilience• Communicating outcomes/needs• Evaluation (quantitative/qualitative)

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West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

First Contact AdvisersListening → Signposting → Advice

• Started 1993• 74 FCAs• Own steering

committee

Issues:• Equality• Diversity• Fairness• Bullying• Harassment• Discrimination

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West Midlands Police

Our vision is to reduce crime and disorder and make our communities feel safer

Chris Rowson, Head of Corporate PersonnelSuperintendent Angela Booton

Becky Hess, HR Business Adviser

[email protected] 113 5000 x7800 6527