West Midlands Police managing workplace conflict
8
West Midlands Police Our vision is to reduce crime and disorder and make our communities feel safer West Midlands Police Mediation Scheme
-
Upload
acas-comms -
Category
Business
-
view
1.564 -
download
0
Transcript of West Midlands Police managing workplace conflict
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
West Midlands PoliceMediation Scheme
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
• 8729 Police Officers• 4403 Police Staff• 804 PCSOs• 591 Special Constables• 21 OCUs covering over 902 km2 with a
population of 2.6m people
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
Sir Paul Scott-Lee (former Chief Constable 2002-2009)
“we keep being asked to smooth things out (…) and find a solution to people’s problems (…) we seem to be the first port of call in any dispute rather than one that’s called upon in extremes” (Newsbeat March 2009)
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
WMP Resolution Procedure
• Early intervention pre formal procedure• Realistic timescales• Better communication• Proportionate investigations • Independent adjudication• Greater support for all involved• Increase use of mediation • Better data (trends/hot spots/spikes)• Learning from experience
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
WMP Mediation Scheme
• Commenced 2004• 18 mediators• 95 cases to date• 54 resolved• 24 partially resolved
• ACAS accreditation• Facilitative approach• 3 week timeframe• Anonymity• Confidentiality• Flexible outcomes• Individual
responsibility
2007 81 Resolutions
28 mediation referrals
2008 84 Resolutions
17 mediation referrals
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
Challenges• Mediation scheme underused• Misunderstanding of the process• Mediation imposed by Managers• Perceptions (stigma, blame,
confidentiality, trust/confidence, buy-in)• Resilience• Communicating outcomes/needs• Evaluation (quantitative/qualitative)
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
First Contact AdvisersListening → Signposting → Advice
• Started 1993• 74 FCAs• Own steering
committee
Issues:• Equality• Diversity• Fairness• Bullying• Harassment• Discrimination
West Midlands Police
Our vision is to reduce crime and disorder and make our communities feel safer
Chris Rowson, Head of Corporate PersonnelSuperintendent Angela Booton
Becky Hess, HR Business Adviser
[email protected] 113 5000 x7800 6527
