West Central Multi-County Minnesota Child and Family ...€¦ · West Central Multi-County...

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West Central Multi-County Minnesota Child and Family Service Review

(Grant, Pope, Stevens, Traverse and Wilkin Counties)

Program Improvement Plan I. General Information

County Agency Primary Person Responsible for

PIP

Address E-mail Address Telephone

Number

Traverse County

Social Services Rhonda Antrim

PO Box 46

Wheaton, MN 56296 [email protected] 320-563-8255

Pope County Family

Services Mary Schley

211 Minnesota Ave #200

Glenwood, MN 56334 [email protected] 320-634-5750

Grant County Social Services

Stacy Hennen PO Box 1006 Elbow Lake, MN 56531

[email protected] 218-685-8201

Wilkin County Family Services

Becky Tripp PO Box 369 Breckenridge, MN 56520


Stevens County Humans Services

Gary Knochenmus Social Service

Supervisor

400 Colorado Ave, Suite 104

Morris, MN 56267


DHS Quality Assurance Contact:

Lori Munsterman

E-mail Address: [email protected]

Telephone Number: 320-255-2452

To be completed by DHS:

Date Draft PIP Submitted by Counties: 3/21/11 Date PIP Approved: 6/20/11

Due Dates for Quarterly Reports:

Quarter 1: Oct 15, 2011 (covering July – Sept ’11) Quarter 2: Jan 15, 2012 (covering Oct – Dec ’11)

Quarter 3: April 15, 2012 (covering Jan – March ’12) Quarter 4: July 15, 2012 (covering April – June ’12)

Date PIP Progress Reviews Received/Occurred:

PIP Completion Date:

mailto:[email protected]






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II. MnCFSR PIP Recommendations (as indicated in the MnCFSR report)

PIP Recommendations

Counties Required to Address Specific PIP

Recommendation

Grant Pope Stevens Traverse Wilkin 1. Develop and implement strategies to address barriers to timely contact with

children in response to maltreatment reports (MnCFSR Item 1). X X X X

2. Ensure all risk and safety issues are adequately assessed, and identified

issues are addressed (MnCFSR Item 4). X X X X X

3. Evaluate and address factors that contribute to foster care re-entry

(MnCFSR Item 5 and federal data indicator C1.4). X X X

4. Conduct timely, thorough searches of maternal and paternal relatives for all

children. X X X X X

5. Establish a process for a more rigorous review of permanency plans for

youth in long-term foster care to ensure more permanent options have

been fully considered and ruled out.

X X X X X

6. Conduct ongoing reconsideration of relatives for children in long-term foster

care (MnCFSR Items 7, 15). X X X X X

7. Assess training needs related to permanency planning, specifically related

to children for whom long-term foster care is being considered, or who are

in long-term foster care (MnCFSR Item 7).

X X X X

8. Assess and address barriers to promoting and arranging frequent, quality

parent/child visitation for all children, with an emphasis on children served

through children’s mental health and children with goals other than

reunification (MnCFSR Item 13).

X X X X

9. Assess and address barriers to completing comprehensive assessments of

all family members’ needs and engage them in case planning, with specific

emphasis on locating, assessing and engaging non-resident parents

(MnCFSR Items 17, 18 and 20).

X X X X

10. Complete Children’s Mental Health Screening Tools as required, and within

recommended time frames (MnCFSR Item 23). X X X X

11. Ensure case plans are completed and reviewed as required by statute,

including obtaining required signatures on plans (MnCFSR Item 18). X X X X X

12. Assess and address barriers to frequent, quality caseworker visits

sufficient for conducting ongoing assessments of risk, safety, overall needs

and case planning. Ensure caseworker visits with children in out-of-home

placement occur each and every month (MnCFSR Items 4, 17, 18, 19 and

20).

X X X X X

13. Ensure there is a process in place for notifying foster parents of court

hearings regarding children in their care and their right to be heard in

court (Case Review System).

X X X X X

14. Ensure all staff providing child welfare case management services have X

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completed required training (Supervisor and Social Worker Resources).

15. Assess adequacy of supervisor and social worker resources (supervisor

and social worker resources). X X X X X

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SAFETY

Goal: Improve the timeliness of face-to-face contact with

children in response to child maltreatment reports, specifically substantial child endangerment reports and reports assigned

for a Family Assessment response.

Applicable Items and/or Systemic Factors:

MnCFSR Item 1

Baseline (Performance at the time of the review):

Item 1: 71.4% of cases rated as a Strength

Quarterly Performance Data: Investigations (Substantial Child Endangerment

o April – June ’10: 55.6% o July – Sept ’10: NA

Investigations (Non-substantial Child Endangerment) o April – June ’10: 100% o July – Sept ’10: 100%

Family Assessments o April – June ’10: 61.4%

o July – Sept ’10: 67.5%

Demonstration of Goal Completion: Face-to-face contact

will be made within statutorily required time frames with 90 percent of children in response to child maltreatment reports. (Measured using the Child Welfare Data Dashboard.)

Action Steps

(include persons responsible) Qtr Due

Date Completed

Quarterly Update

(Identify reporting quarter, e.g. Q1, Q2, Q3, Q4)

Develop and implement strategies to address barriers to timely contact with children in response to maltreatment reports. (Pope, Stevens, Traverse, Wilkin)

Traverse County:

1. Upon review of available data, Traverse

County identified coding errors in SSIS that resulted in data reports that did not accurately reflect the agency’s work.

2. Director will review documentation requirements with CP staff.

3. Director will monitor documentation of initial contacts with children quarterly using the SSIS General Report “Time to

Initial Contact with Victim/Other”

4. Documentation errors and/or other

All Q1:

Q2:

Q3:

Q4:

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barriers will be addressed with staff.

Pope County:

1. Following the review, Pope County made

adjustments to their intake process, designating one worker as the intake worker.

2. Supervisor will review contact requirements/expectations with staff.

3. The agency will run the SSIS General Report “Time to Initial Contact with Victim/Other” on a monthly/quarterly

basis to identify barriers to timely contact.

4. Agency will develop strategies to address

barriers identified in #2.

All Q1:

Q2:

Q3:

Q4:

Wilkin County:

1. Supervisor will review PIP tip # 1 with workers.

2. Workers will document efforts toward

compliance with response requirements

where timelines are not met. 3. Workers will ensure that all new reports

are documented and that timelines are met for disposition, closing of assessment

and contact with victim. 4. Cases will be assigned to a worker when

screened. 5. Face to face contacts will be made with

each child and entered into SSIS. 6. SSIS reports (run quarterly) Time to

Initial Contact with Victim / Other.

All Q1:

Q2:

Q3:

Q4:

Stevens County:

1. Supervisor will review timeliness

guidelines for screenings, assessments and investigations with Social Workers.

2. Supervisor will review and monitor the

intake process to ensure reports of abuse

All Q1:

Q2:

Q3:

Q4:

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and neglect can be screened daily,

including weekends. The screening team will meet no later than within 24 hours of receiving the report. The case will be

assigned to a worker at the time of the screening. If the agency receives several

reports the children believed to be in the most unsafe conditions will be prioritized.

3. In cases involving criminal investigations

by Law Enforcement, the worker assigned will attempt to coordinate with Law

Enforcement to make contacts within timelines. If that is not possible the worker will make face to face contact

child/children to assess safety.

4. Supervisor will review data entry practices

to ensure accurate recording of screenings and contacts.

5. Workers will document efforts toward

compliance with response requirements where timelines are not met.

Measurement/Monitoring Plan: Agency supervisors and/or directors will run the SSIS General Report “Time to Initial

Contact with Victim/Other” on a quarterly basis to identify cases in which children were not seen within required timelines. Barriers to timely contact will be identified and addressed as they arise. Agency supervisors and/or directors will also monitor performance on this issue through the CW Data Dashboard.

Role of the Supervisor: Implement strategies; monitor performance

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SAFETY

Goal: Improve risk and safety management practices. Applicable Items and/or Systemic Factors:

MnCFSR Item 4


Item 4: 60% of cases rated as a Strength

Demonstration of Goal Completion: 80% of cases will be

rated as a strength in case reviews

Action Steps


Date

Completed

Quarterly Update


Ensure all risk and safety issues are adequately assessed, and identified issues are addressed. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Supervisor will review and monitor intake and screening process to ensure ongoing

case workers are aware of reports received on families currently receiving

case management, including screened out reports.

Q1 Q1:

Q2:

Q3:

Q4:

2. Staff will address all reported concerns with the family. Staff will continue to use SDM tools to identify and address

additional risk and safety issues.

Ongoing Q1:

Q2:

Q3:

Q4:

3. Staff will use safety/crisis plans to

manage risk and safety on an ongoing basis.

Ongoing Q1:

Q2:

Q3:

Q4:

4. Supervisor will work with other counties

as needed to ensure risk and safety issues are addressed timely when responding to reports across counties.

Ongoing Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Monitor/review SDMs at monthly SW meetings.

Role of the Supervisor: Implement strategies; monitor performance

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PERMANENCY

Goal: Safely decrease the rate of foster care re-entry Applicable Items and/or Systemic Factors:

Federal Data Indicator C1.4


2009 Performance: 23.8% of children discharged from out-of-home placement

in 2008 re-entered care within 12 months

Demonstration of Goal Completion: Based on Analysis and

Charting Reports (Federal Indicators Round 2, Measure C1.4), Traverse and Wilkin County had 0% re-entry in 2010. Pope

County’s re-entry rate was 57.1%

Pope County will reduce foster care re-entry rate to 25% (as measured by Analysis and Charting report).

Action Steps


Date Completed

Quarterly Update


Evaluate and address factors that contribute to foster care re-entry. (Pope, Traverse, Wilkin)

1. Agency supervisor will generate and

review with agency staff the Charting and Analysis report for foster care re-entry (Measure C1.4) and identify common

factors that contributed to children’s re-entry.

Q1 Q1:

Q2:

Q3:

Q4:

2. Agency staff will develop strategies to identify factors contributing to foster care

re-entry identified in action step #1.

If, for example the majority of re-entries are for children being served through

CMH, then efforts will be targeted in those areas.

Q2 Q1:

Q2:

Q3:

Q4:

3. Pre-placement prevention team will discuss placements and discharges to find

options that best meet children’s needs.

All Q1:

Q2:

Q3:

Q4:

4. When re-entry occurs, The Pre-placement prevention team will examine

All Q1:

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the factors involved in the re-entry. Q2:

Q3:

Q4:

5. Agencies will utilize Family Group Decision Making to plan for children’s discharge from out-of-home placement,

and prior to children re-entering foster care to ensure all safe alternatives to

placement have been pursued.

All Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Monitor SSIS reports and case reviews. Supervisors will run the Charting and Analysis

Report for foster care re-entry (Federal Measure C1.4) on a semi-annual basis to monitor progress.

Role of the Supervisor: Strengthen supervision. Implement strategies and monitor performance.

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PERMANENCY

Goal: Appropriate permanency goals are established for

children.


MnCFSR Items 7 (Permanency goal for child) and Item 15 (Relative placement)




Demonstration of Goal Completion: Relative search policy has been developed, disseminated and implemented;

Action Steps


Date Completed

Quarterly Update


Conduct timely, thorough searches of maternal and paternal relatives for all children. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Supervisor will review the following policies/guidance with staff:

Practice Guide for Concurrent Permanency Planning (PDF)

Practice Guide for Using Long-Term Foster Care (PDF)

Relative Search Best Practice Guide

(PDF)

Working with Fathers: A Program Improvement Resource (PDF)

1st Quarter Q1:

Q2:

Q3:

Q4:

2. The West Central counties will develop a relative search policy and checklist,

including detailed steps for locating maternal and paternal relatives, and formalizing a process for assessing

relatives’ willingness/capacity for providing care for a child.

Q2 Q1:

Q2:

Q3:

Q4:

3. The agencies will develop and adopt a policy on locating NCP

Q2 Q1:

Q2:

Q3:

http://edocs.dhs.state.mn.us/lfserver/Legacy/DHS-4778-ENG




http://edocs.dhs.state.mn.us/lfserver/Legacy/DHS-5575A-ENG


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Q4:

4. Relative search and NCP policies will be disseminated to and reviewed with agency

staff.

Q2 Q1:

Q2:

Q3:

Q4:

Establish a process for a more rigorous review of permanency plans for youth in long-term foster care to ensure more permanent options have been fully considered and ruled out. (Grant, Pope, Stevens, Traverse, Wilkin)

1. A team process will be utilized to review placement decisions and discuss/ determine the most appropriate

permanency option for children (e.g IV-E , pre-placement or other team)

Ongoing Q1:

Q2:

Q3:

Q4:

2. Prior to recommending long-term foster care, the team will review other

permanency options and ensure that all other options have been appropriately ruled out. (Decisions and basis for

decisions will be documented in the case file.)

Ongoing Q1:

Q2:

Q3:

Q4:

3. Recommendations for court-ordered long-term foster care as permanency

disposition will be reviewed with and approved by the agency supervisor/ director prior to submitting to court.

Ongoing Q1:

Q2:

Q3:

Q4:

Conduct ongoing reconsideration of relatives for children in long-term foster care. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Six-month administrative reviews and annual court hearings for children in long-

term foster care will include a meaningful review of the parents’ and/or relative’s capacity and willingness to provide day-

to-day care for the child/youth

Ongoing Q1:

Q2:

Q3:

Q4:

2. Efforts to review alternatives to continued

long-term foster care will be documented

Ongoing Q1:

Q2:

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in the case file and in reports submitted to

the court for 12-month review hearings.

Q3:

Q4:

Assess training needs related to permanency planning, specifically related to children for whom long-term foster

care is being considered, or who are in long-term foster care. (Grant, Pope, Stevens, Wilkin)

1. Supervisor will identify training needs of

Social Workers on relative search requirements and permanency planning for children and request (or register for)

needed training through the MnCWTS SIR website.

Emphasis will be given to children served through children’s mental health and for children with goals other than

reunification.

3rd Quarter Q1:

Q2:

Q3:

Q4:

2. Request (through MnCWTS SIR site) DHS

to provide training on genograms so we can utilize them in the initial assessment

of all CW cases.

Q1 Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Case reviews and supervision; Develop a checklist for relative/NCP search and add to all

files for completion. Document discussion of permanency options in SSIS for workers and keep notes for pre-placement and add to file; SSIS report of out-of-home placements by setting.

Role of the Supervisor: Strengthen supervision; Monitor, develop checklist, forms; Supervisor will train and supervise staff to

conduct a relative search and assess willingness/capacity to provide care in all out-of-home placements and monitor to ensure it has occurred.

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PERMANENCY

Goal: Improve the frequency and quality of parent/child

visitation.


MnCFSR Item 13


Item 13: 60% of cases rated as a strength

Demonstration of Goal Completion: Based on internal case

reviews, Item 13 will be rated as a Strength in 85% of the cases reviewed.

Action Steps


Date Completed

Quarterly Update


Assess and address barriers to promoting and arranging frequent, quality parent/child visitation for all children,

with an emphasis on children served through children’s mental health and children with goals other than reunification. (Grant, Pope, Stevens, Traverse)

1. Supervisor/director will review the following with staff:

a. Child and Family Visitation: A Practice Guide to Support Lasting Reunification and Preserving Family

Connections for Children in Foster Care (PDF)

b. PIP Tip for Item 13

Q2 Q1:

Q2:

Q3:

Q4:

2. Social workers will develop clear, written

visitation plans for all children which address barriers and document safety issues when present. Parents and foster

parents will be engaged in development of the plan.

Q2 &

ongoing

Q1:

Q2:

Q3:

Q4:

3. The agency will work to remove any identified barriers to visitation, e.g.

transportation, parent incarceration.

Ongoing Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Case reviews and supervision; Review all case plans in supervision, ensure documentation from SW’s and MHP in CMH cases. A monthly team approach will be used to monitor visitation plans and the frequency and

quality of sibling/parent visits.






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Role of the Supervisor: Strengthen supervision; Monitor and review; Supervisor will discuss visitation plans during case consultations and will conduct supervisory reviews that target visitation plans and sibling visitation in all caseload types.

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WELL-BEING

Goal: Improve practices related to assessing family members’

needs and engaging families in developing case plans.


MnCFSR Items 17 (Assessing needs and providing services) and Item 18 (Family involvement in case planning)




Demonstration of Goal Completion: Based on internal case reviews, Item 17 will be rated as a Strength in 85% of the

cases reviewed; Item 18 will be rated as a Strength in 85% of the cases reviewed.

Based on review of SSIS “CMH Screening Exception Report”

(SSIS General Report), 75% of eligible children will have had a CMH screening or be noted as exempt from screening.

Action Steps


Date Completed

Quarterly Update


Assess and address barriers to completing comprehensive assessments of all family members’ needs and engage

them in case planning, with specific emphasis on locating, assessing and engaging non-resident parents. (Pope, Stevens, Traverse, Wilkin)

1. Supervisors/directors will review the following materials with caseworkers:

a. PIP Tips for Items 17 and 18

b. Family-centered Practice Guide: Engaging, Assessing and Building

Strengths with Families (PDF)

c. Working with Fathers: A Program

Improvement Resource

Q2 Q1:

Q2:

Q3:

Q4:

2. The agencies will develop and adopt a

policy on locating and engaging NCP

Q2 Q1:

Q2:

Q3:

Q4:

3. Policy will be distributed and reviewed with agency staff.

Q2 Q1:

Q2:

Q3:






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Q4:

4. Caseworkers will meet with parents and children (all children in the family with

open CP cases) on a monthly basis to determine/assess existing supports, services, identify needs and monitor

participation in services and progress on case plan goals. (Needs assessment

includes ILS needs for youth 16 and over.)

ongoing Q1:

Q2:

Q3:

Q4:

5. Pope County will increase the use of FGDM

to engage family members, including non-resident parents, in case planning activities.

Ongoing Q1:

Q2:

Q3:

Q4:

Complete Children’s Mental Health Screening tools as required, and within recommended time frames. (Grant,

Pope, Stevens, Traverse)

1. Requirements of completing CMH

screening tools will be reviewed with caseworkers. All counties will attend the mental health screening training in

Steven’s County in April.

1st Quarter Q1:

Q2:

Q3:

Q4:

2. Supervisors/directors will monitor

completion of CMH screenings by generating the SSIS general report “CMH

screening exception report” on a quarterly basis and qualitative case reviews. Barriers to completing CMH screening

tools will be identified.

Ongoing Q1:

Q2:

Q3:

Q4:

3. The agency will develop strategies for

addressing barriers identified in #2.

Ongoing Q1:

Q2:

Q3:

Q4:

4. If a CMH screening tool is completed by

another agency, e.g. public health, the caseworker will obtain a copy and review

Ongoing Q1:

Q2:

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the completed screening tool to determine

whether further assessment is indicated/ warranted.

Q3:

Q4:

5. Pope County intake will put a CMH screening tool in the file upon case opening as a reminder to staff to complete

the screening.

Ongoing Q1:

Q2:

Q3:

Q4:

Ensure case plans are completed and reviewed as required by statute, including obtaining required signatures on plans. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Supervisors/directors will review statutory case plan requirements with caseworkers (for both the development of initial plans

and review of plans).

1st Quarter Q1:

Q2:

Q3:

Q4:

2. Supervisor/directors will review case plans

to monitor whether required signatures were obtained.

Ongoing Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: SSIS reports, supervision, All new cases will be staffed in supervision to ensure case plans and screening tools are completed in a timely manner; Case plans will be developed with goals that are measureable and time specific. Progress towards achieving goals will be reviewed with family members at the time of monthly visits.

Role of the Supervisor: Strengthen supervision; Monitor, track, review and sign case plans; The supervisor will review and

sign case plans. Progress on goals will be reviewed with Social Workers during monthly consultations.

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WELL-BEING

Goal: Improve the frequency and quality of caseworker visits

with children and parents.


MnCFSR Items 19 (Worker visits with child) and Item 20 (Worker visits with parent)




Annual Performance Data: July 1, 2009 – June 30, 2010: Caseworkers had visits each

and every month with 47.2% of children in foster care.

Demonstration of Goal Completion:

Caseworkers have visits each and every month with 90% of

children in out-of-home placement. (Measured using the Child Welfare Data Dashboard)

Action Steps


Date

Completed

Quarterly Update


Assess and address barriers to frequent, quality caseworker visits with children and parents sufficient for conducting ongoing assessments of risk, safety, overall needs and case planning. Ensure caseworker visits with

children in out-of-home placement occur each and every month. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Supervisors/directors will generate the

SSIS General Report “Monthly Contacts with Children in Continuous Placement” on

a monthly basis to monitor the frequency of caseworker visits with children in out-of-home placement.

Ongoing Q1:

Q2:

Q3:

Q4:

2. The supervisor/director will review the report with caseworkers to identify

barriers to making monthly contact.

Ongoing Q1:

Q2:

Q3:

Q4:

3. If applicable, counties will develop action steps to address specific barriers identified

in #2 above, including a plan for addressing accurate documentation of visits if that is identified as an issue.

Ongoing Q1:

Q2:

Q3:

Q4:

4. If appropriate, social workers will spend individual time with children during visits

Ongoing Q1:

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to assess risk and safety concerns and

their overall needs.

Q2:

Q3:

Q4:

5. Review PIP Tips for Item 19 and 20 Q1 Q1:

Q2:

Q3:

Q4:

6. Additional, specific strategies by Pope

County to increase the frequency of caseworker visits with children and

families included/will include:

a. Addition of one SW position to decrease caseload sizes

(completed)

b. Viewed caseworker visit videos

produced by DHS and posted on DHS website (completed)

c. Supervisor will do an observation of

each workers contact with a client during their performance review

period

Ongoing Q1:

Q2:

Q3:

Q4:

7. The counties will assess the training needs

of their staff related to SSIS documentation. Once specific needs have been identified, the counties will contact

their DHS QA representative to assist in exploring the possibility of on-site training

to address identified needs.

Q2 Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: SSIS reporting and supervision; Regional training for SSIS, monthly checks on face to face visits; Frequency of visits will be monitored using SSIS reports and Data Dashboard.

Role of the Supervisor: Strengthened supervision; Arrange training and monitor progress; The Supervisor will review training needs related to quality monthly visits. Barriers to visits will be reviewed and resolved to improve the frequency of monthly

visits with a goal of visits occurring monthly 100% of the time.

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SYSTEMIC FACTOR

Goal: Foster parents receive notice of hearings regarding

children in their care and are informed of their right to be heard in court.


Systemic Factor: Case Review System


Demonstration of Goal Completion: Meetings with court administration have occurred; identified barriers to providing

written notices to foster parents have been addressed.

Action Steps


Date Completed

Quarterly Update


Ensure there is a process in place for notifying foster parents of court hearings regarding children in their care and their right to be heard in court. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Each agency will review the process for providing written notice of court hearings

to foster parents with their respective court administrator’s office.

Q1 Q1:

Q2:

Q3:

Q4:

2. If, upon review with the court administrator’s office, barriers to providing the required notifications are identified,

the agency will work with the court administrator’s office to resolve barriers.

Q1 Q1:

Q2:

Q3:

Q4:

3. Agencies will provide education to licensed foster parents regarding their right to be

heard at court hearings involving children in their care.

Q2 Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Case reviews and supervision; Establish a written protocol for notices; Social Worker will request foster parent participation in all court hearings while children are in their care. Social Worker will document in the SSIS

case file that foster parents have been notified.

Role of the Supervisor: Strengthen supervision; Make initial contact and work with Court Admin; Supervisor will review case files regarding foster parent participation in court hearings.

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SYSTEMIC FACTOR

Goal: Assess adequacy of child welfare staff resources Applicable Items and/or Systemic Factors:

Systemic Factor: Supervisor and Social Worker Resources

Baseline (Performance at the time of the review): Demonstration of Goal Completion: Ongoing discussions

have occurred; qualified, trained staff are providing CP services.

Action Steps


Date Completed

Quarterly Update


Assess adequacy of supervisor and social worker resources. (Grant, Pope, Stevens, Traverse, Wilkin)

1. Agencies will continue to explore and discuss the appropriateness of/necessity

for shared staff resources.

Q4 Q1:

Q2:

Q3:

Q4:

Ensure all staff providing child welfare case management services have completed required training. (Traverse)

2. Traverse County will arrange to have back-up CP provided by CP worker(s) from a neighboring county.

Q4 Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Compliance with ongoing statutory requirements for training; Complete quarterly training

Role of the Supervisor: Monitor compliance; Establish needs and coordinate with other counties

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SYSTEMIC FACTOR

Goal: Develop an internal process for the ongoing evaluation

of child welfare practices and systems, leading to program improvements.

Applicable Items or Systemic Factors: Quality Assurance

Demonstration of Goal Completion: Each county will have a qualitative case review process in place and report case review

findings with quarterly PIP updates.

Action Steps


Date

Completed

Quarterly Update


1. Counties will explore the feasibility and benefits to a regional qualitative case review

process.

a. If determined appropriate, counties will

develop system for reviewing cases regionally on a quarterly basis.

b. If a regional case review process is not

pursued, each individual county will develop/continue a qualitative case

review process for reviewing CW cases and monitoring progress on PIP issues using the QA Toolkit case review

instrument.

Q1 Q1:

Q2:

Q3:

Q4:

2. Counties will assess the need for training on

completing the QA Toolkit and request training from DHS QA staff if determined

needed.

Q1 Q1:

Q2:

Q3:

Q4:

3. Case review results will be compiled and the

supervisor/director will identify themes/ patterns identified during case reviews (in relation to both strengths in practice and

areas needing improvement).

Ongoing Q1:

Q2:

Q3:

Q4:

4. Supervisor/director will review compiled case

review results with caseworkers at unit/staff meetings.

Ongoing Q1:

Q2:

Q3:

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Q4:

5. Strategies will be developed to address issues identified as needing improvement through

that process.

Ongoing Q1:

Q2:

Q3:

Q4:

6. Supervisors will attend on-going training and forums that discuss best practices in evaluating the child welfare system.

Ongoing Q1:

Q2:

Q3:

Q4:

7. The counties will assess the training needs of

their staff related to SSIS documentation. Once specific needs have been identified, the

counties will contact their DHS QA representative to assist in exploring the possibility of on-site training to address

identified needs.

Q2 Q1:

Q2:

Q3:

Q4:

Measurement/Monitoring Plan: Case reviews

Role of the Supervisor: Strengthened supervision; Facilitate qualitative case review process; Compile and review case review findings with staff

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