West Africa Health CEO Forum Lagos Nigeria September 2013 [email protected] Smart Engagement: Leadership...
-
Upload
octavia-harmon -
Category
Documents
-
view
216 -
download
0
Transcript of West Africa Health CEO Forum Lagos Nigeria September 2013 [email protected] Smart Engagement: Leadership...
Leadership and Governance Matters 1
West Africa Health CEO ForumLagos NigeriaSeptember 2013 [email protected]
Smart Engagement: Leadership & Governance for Organizational & System Vitality
Leadership and Governance Matters 2
Smart Insights Vitality is a function of
(Quality x Satisfaction)/Efficiency) x EQ
Applied in many industries: Hotels Banks Aviation Telecommunications Hospitals Rural cooperatives
Key Messages for our short time together in Lagos
Leadership and Governance Matters
Group Ideas1. Obstacles to Smart
Quality2. Obstacles to Smart
Satisfaction3. Obstacles to Smart
Efficiency4. Obstacles to Smart EQ
Four Zones of CEO Forum Audience
5b
Leadership and Governance Matters
Success Equation
Simple & Demanding
7b
EQEngagement Quotient
Quality Satisfaction
Costs
Nigeria Hospital Vitality & Success Dependent on this formula
Leadership and Governance Matters
Success Equation
Analyze Each Component
12b
EQEngagement Quotient
Quality Satisfaction
Costs
Nigeria Hospital Vitality & Success Dependent on this formula
Leadership and Governance Matters
Success Equation
Simple & Demanding
http://www.medicare.gov/hospitalcompare/linking-quality-to-
payment.html
Quality Satisfaction
Nigeria Hospital Vitality & Success Dependent on this formula
1. Indicators2. Information3. Initiatives4. Improvement5. Incentives
1. Engage Patients2. Listen3. Inform4. Compare
How? Clinical Governance & CQI Techniques
Leadership and Governance Matters
Success Equation
Simple & Demanding
16b
Costs
Nigeria Hospital Vitality & Success Dependent on this formula
1. Personnel Engagement2. Physician Engagement3. Patient Engagement4. Payers Engagement5. Provider Engagement
Engagement Matters!
Leadership and Governance Matters
Success Equation
Simple & Demanding
17b
EQEngagement Quotient
Quality Satisfaction
Costs
Nigeria Hospital Vitality & Success Dependent on this formula
Innovation Matters!
Leadership and Governance Matters 35
http://www.mayo.edu/center-for-innovation
Leadership and Governance Matters 40
http://vtour.govtour.com/vtour.php?tid=4401
Leadership and Governance Matters 43
http://vtour.govtour.com/vtour.php?tid=4401#