WesleyLife Employee Technology & Benefits Support Guide

Many resources are available to help new employees acclimate to technology and benefits at WesleyLife. This guide has been developed

to assist you in learning how to best use the most common tools needed in your position. The WesleyLife team looks forward to being

your partner as you begin your journey with us.

Tech Support

Help Desk Contact Information

Hours: Monday – Friday 7:30 AM to 5:00 PM

Phone: 515-271-6876

Email: helpdesk@wesleylife.org

Web: WesleyLife Homepage – Help Desk

Revision Date: October 27, 2017

1

Table of Contents

ACCESSING THE WESLEYLIFE COMPUTER NETWORK .................................... 2

EMAIL ........................................................................................................... 3

WESLEYLIFE U ONLINE TRAINING .................................................................. 4

WESLEYU TROUBLESHOOTING ...................................................................... 7

EZPAY- ONLINE CHECK STUBS ....................................................................... 8

BENEFITS ENROLLMENT ................................................................................ 8

401(K) ENROLLMENT FORMS ........................................................................ 9

FLEX PLAN ..................................................................................................... 9

TEAM MEMBER DISCOUNT PROGRAMS ........................................................ 9

EMPLOYEE ASSISTANCE PROGRAM ..............................................................10

HELP DESK AFTER HOURS SUPPORT .............................................................11

2

Accessing the WesleyLife

Computer Network

Username & Initial Password

WesleyLife user name is the user’s first initial of first name plus full last

name (no spaces)

Example:

Judy Bonnstetter = jbonnstetter

Initial password is: Wesley123

(If the username is already taken, a user’s middle initial will be added.)

Password Rules

Must be 8 characters or more in length

Must contain at least one numeric value

Must include one capital letter

Must be changed every 90 days

Cannot contain any part of your name

May contain a special character

Password Recommendations

Use a phrase, e.g., “My favorite

birthday cake is German chocolate

cake” becomes mfbc1Gcc

Do not use any personal information

including username, birthdate,

family, pet name, company name, or

geographic location when creating a password

Do not use any of the following: dictionary words, slang or

jargon, words spelled backwards, or foreign languages when

creating a password

Treat your password as confidential information. Never share your

password with anyone.

3

Email

What is my WesleyLife email address?

WesleyLife email addresses are the user’s first initial of first name plus

full last name (no spaces) @wesleylife.org. (If the username is already

taken, a user’s middle initial will be added.)

Example: Judy Bonnstetter = jbonnstetter@wesleylife.org

What is my WesleyLife email user name & password?

The email user name is usually the same as the network login on pg 2.

Example:

Judy Bonnstetter = jbonnstetter

Your WesleyLife email password will be the same as your WesleyLife

network password.

If you have not logged into the WesleyLife network, your initial

password is Wesley123

Use Outlook Web Access

Outlook web access will allow you to access your

email while at work or at home.

Open a browser-Internet Explorer , Google Chrome

Type: https://webmail.wesleylife.org in the address bar of the

browser

Enter WesleyLife your user name and password

Click ‘Sign in’ button

Note: Email can also be accessed on a mobile device

browser using Outlook Web Access

https://webmail.wesleylife.org.

4

WesleyLife U Online Training Relias Learning is the brand name of the Learning Management

System, which houses the training courses WesleyLife team members

are required to complete as well as elective courses. (The terms Relias

Learning or Relias are frequently used in reference to the WesleyLife U

training courses.)

Assignments MUST be completed within 30- days.

Assignment completion report will be reviewed at your 30-day evaluation.

Accessing While at a WesleyLife Community

The WesleyLife homepage provides a link

to WesleyLife U courses.

Option 1: Use the link to open in the default

browser. If link opens in Internet Explorer,

copy & paste the address into Google

Chrome.

Option 2: Open Google Chrome and type

http://wesleylife.training.reliaslearning.com

into the address bar.

Login Directions

User name: WL + Last 4 Digits of Social Security Number + Birthday

(mmdd) Password: 12345

5

Accessing Offsite

WesleyLife U courses can be accessed from any location with internet

access or with a mobile device using a browser or the mobile app.

WesleyLife Training URL Type the following url into Google Chrome or Safari.

http://wesleylife.training.reliaslearning.com

User name: WL + Last 4 Digits of Social Security Number + Birthday

(mmdd)

Password: 12345

(Example: Jane Doe’s Social Security Number is 4321 and birthday is

January 1. Jane’s user name is WL43210101 and her password is

12345.)

Best Practices

Use Google Chrome

Complete courses by the due date

Answer Brain Spark questions to boost learning

6

Relias Mobile App

Relias Mobile App is available for Android or iOS (Apple).

Download & install the Relias app on mobile device

Open the Relias app

Follow login steps

User name: WL + Last 4 Digits of Social Security Number + Birthday

(mmdd)

Password: 12345

Organization ID: 5132 (if needed)

RELIAS MOBILE APP – THINGS TO NOTE:

Select ‘My Learning’ for course listing.

Some courses are not available via the app.

The courses will launch in a browser not in the app.

The pop-up blocker will need to be disabled or click ‘Launch

Course’ button.

App provides notifications and alerts.

7

WesleyU Troubleshooting

Password needs be reset.

Contact your community’s People & Culture representative

Include your name and Relias User ID

(WL + last 4 digits of SSN + Birth Month & Date)

Receiving an error message, issues loading the video, or video

playback issues.

Use Google Chrome to access Wesley U courses

Clear the browser’s cache & cookies

Contact Relias Support if the issue persists

Phone: 1-800-381-2321

Mon – Fri, 8am – 8pm EST

Click on Relias Connect (must be logged into Relias)

WesleyLife owned computer does not have Google Chrome installed.

Contact the WesleyLife help desk

Pop-Up Blockers

Courses will launch in a new window. You must turn off pop-up blockers

or allow pop-ups. See steps below.

1. Click the Pop-up blocker icon in the address bar.

2. Select the radio button to “Always allow pop-ups from…”

3. Click ‘Done’.

8

EZPay- Online Check Stubs Doculivery allows you to access your pay stubs and W2’s online. At work… Access from any WesleyLife computer and the intranet home page.

At home… You can also access from the convenience of your own home. https://my.doculivery.com/External/wesleylife/Login.aspx

Benefits Enrollment Sign up to receive medical, dental, disability and other benefits using

the website below.

Access from any WesleyLife computer or from the convenience of your own home

www.wesleylife.bswift.com

Must be completed within 30-days of employment

Contact People & Culture or the designated benefit’s contact for your community for assistance

Note: Failure to meet the deadline demonstrates you have

chosen to forfeit your right to benefits until the next open

enrollment, which is typically in the 4th quarter for

(effective) following year.

9

401(K) Enrollment Forms Must be completed within 30-days or before the first of the

quarter, whichever is first

Complete paper form or complete online

https://www.benefitwebaccess.net/2994/

Contact People & Culture if you have any questions

Flex Plan Pretax money that can be used for qualified medical and/or dependent

care expenses. WesleyLife’s flexible spending accounts are managed

through Discovery Benefits.

Online access

https://www.discoverybenefits.com/

When does this need to be completed

Contact People & Culture if you have any questions

Team Member Discount Programs As a WesleyLife team member you are entitled to participate in

exclusive discount savings programs.

Discounts on…

Autos

Electronics

Gym Memberships

Movie Tickets

Pet Supplies

Restaurants

Travel

This list is just the tip of the iceberg!

https://wesleylife.benefithub.com/

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Employee Assistance Program

Personal issues, planning for life events or simply managing daily life

can affect your work, health and family. It is confidential and is provided

at no charge to you and your dependents.

ComPsych GuidanceResources provides

Support

Resources

Information

Contact Your GuidanceResources® Program

Call: 800-272-7255

TDD: 800-697-0353

Online: guidanceresources.com

App: GuidanceResources® Now

Web ID: COM589

Connect on Social Media

WesleyLife on Facebook

WesleyLife on Twitter

WesleyLife on Instagram

WesleyLife Company Linkedin Page

The social media pages above are our organization wide pages. Each

community has a Facebook page as well.

11

Help Desk After Hours Support

Help Desk Phone: 515-271-6876

Help Desk hours are from 7:30 a.m. to 5:00 p.m. M-F. Outside of these

regular hours, routine issues can be reported to the Help Desk and a

response will be provided during normal business hours. If an issue falls

into one of the following After Hours support areas, a response will be

provided on a 24x7 basis:

Large scale service interruptions that affect multiple people.

Problems affecting critical WesleyLife related business.

Prior to calling the After Hours Help Desk, you will need to consult

with your supervisor, unless you are at a Director level or higher,

to confirm that your issue falls into one of these areas.

After Hours Emergency Service Process

A call is placed to the Help Desk number (515-271-6876) and

you will receive the automated message below:

“You have reached the After Hours Information Solutions support line. When

leaving a message please be sure to leave your name, phone number, location

and a description of the issue you are experiencing. If you are experiencing a

large scale service interruption affecting multiple people, or there is an issue

affecting critical WesleyLife business, please press 1 to speak to an on-call IS

team member. Press 2 to leave a message to be returned during normal

business hours of 7:30AM to 5:00PM Monday through Friday.”

If you Press 1: You will be transferred directly to the on-call

team member who will immediately assist you with your

emergency request.

If you Press 2: You will be transferred to the Help Desk

voicemail, which will not be reviewed until business hours the

next business day.