Wendy Logan1222 Lincoln Ave. - Pacific Grove, Ca 93950 - 831-915-5596 - wlogan831@comcast.net

System Analyst II

SUMMARY

Successful IT professional with Analytic and Project Management experience A dynamic project leader, able to manage complex projects and assign team members with

project assignments and meeting deadlines. Strong software analysis, installation and configuration for complex clinical software upgrades. Extensive experience supporting multiple applications for process workflow optimization. Experience with HL7 interface support and analysis for multiple applications.

TECHNICAL SKILLS Programming Languages: SQL, DCL Scripting, Development Tools: MS Word, MS Excel, MS Project, MS Access, Visual Studio 2012, WordPress, Crystal, Business Objects,

PROFESSIONAL EXPERIENCE Community Hospital of the Monterey Peninsula, Monterey Ca (1998 -2016) System Analyst II (2007-2016) includes System Analyst I responsibilities

Manage complex projects/ clinical software upgrades and their configuration. Included Supervision of other systems analysts.

System Analysis and Process workflow optimization for following software applications: Allscripts SCM, SCM ED Mgr, EndoTool, Nutritionist Pro, McKesson Care Manager, Computrition, Cerner Apache, Impress and McKesson Surgery Server

Expand or modify software installation components to serve new purposes or improve work flow.

Coordinated aspects of planning, design, development, implementations, communication, maintenance and evaluation of existing or new functionality to ensure efficient processes.

Worked collaboratively to ensure the effective performance of various clinical Systems

Served as Liaison between the business/clinical units, technology teams and support teams.

HL7 (Health Level Seven) support, experience and working knowledge with interfaces for the following applications: SCM, Computrition and Apache which included ADT, Order, Results and Charges.

Developed, implemented and evaluated

o Procedures for achieving data integrity and security.

o System documentation for user, operations, technical support and end user and I.T. dept. users.

o SQL Database queries for Allscripts SCM Application

System Analyst I (2000-2007)Application Support for Clinical Software: Eclipsys Sunrise (Allscripts), McKesson Care Manager, Cerner Apache, Computrition, Impress and McKesson Surgery Server.Lead Role in application software analysis to assist users in defining and achieving maximum functional use of installed application softwareExpand or modify system to serve new purposes or improve work flow.

Implement, test, maintain, monitor and support computer program software and systems, including coordinating the installation of computer software and systems for several clinical applications and eleven SCM environments. Train staff and users to work with computer systems and programs.Opened and managed cases with Vendor for application issues.Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.Determine computer software needed to set up or alter system.Coordinated and evaluated vendor application software packages.

Managed and Monitored HL7 interfaces for clinical applications

Created and updated basic reports using Business Objects and Crystal

Lead System Operator for Help Desk (1998-2000)Supervised and managed scheduling and training of all Operators and Help Desk employees for all Servers and Application integrity.

Oversee the daily performance of computer systems/servers/backups.

Observe system functioning to verify correct operations and detect errors.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Previous relevant experience: Technical Editor – Starlight International Inc. 1997-1998UNIX Assistant System & Database Administrator- Starlight International 1996-1997DEC Computer Operator – Monterey County Herald 1995-1996Contract Work – Self Employed 1994-1995Asst Systems Manager - EMA County of Orange Environmental Management Agency 1992-1994Supervisor of Computer Operations – PacTel Cellular 1988-1990

Certifications: Lean Six Sigma Yellow Certified, MS Project Management, Assertive Communication, Advanced Business Writing, Advanced and fundamentals SQL querying and McKesson Advanced System Support.

Education: BIS Programming – Monterey Peninsula College, CaComputer Science – Antelope Valley College, Lancaster, Ca

Additional Skills: Strong technical troubleshooting skillsStrong written and verbal communication skillsCapable of multi-tasking in dynamic environment.Comfortable providing in person support. Data Entry Windows 95, NT and XP, 2007, Windows 10, Windows Servers: 2003, 2008 SQL Servers, 2012, 2010 WordPress Web Design