Welcome to this helper. Click on the image of your phone for a guide to popular functions.Click on the logo to return to this first page.Click on to show handset buttons.

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Use this helper to guide you through the key features of your phone. Navigate with the purple buttons on the right and use the show me button to identify keys.

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

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Pick up the handset & dial the number. (prefix with 9 for an outside line).

or

Leave the handset on hook & dial the number

Note: You will now be using handsfree, to take the call off handsfree pick up the handset.

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

to make a call

Mitel 5212

Show me

to transfer a call

put a call on hold

forwarding calls

phonebook

voice mail

other features

contact details

make a call

You can transfer a call without waiting for an answer, or wait until the phone is answered, announce the call & then transfer.

To transfer without announcing - press the[Trans/Conf] button, dial the extension number & replace the handset to complete the transfer.

To transfer & announce - press the [Trans/Conf] button, dial the extension number & wait for an answer, announce the call & then replace the handset.

If no answer or can’t take the call, press the [Cancel] button to return to the call.

Note: If you are using a headset press the [Release] key to complete the transfer.

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make a call

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

to put a call on hold

Press the red [Hold] button.

To take a call off hold press the flashing Prime Line key.

Only one call can be active at a time.

The Prime key is lit when there is a call on hold.

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make a call

put a call on hold

transfer a call

phonebook

voice mail

other features

contact details

Call Forwarding redirects all incoming call to another number or voicemail.

Press the Blue [Superkey] & press # until you see “Call Forwarding” in the display, press * for yes.

Select the type of call forward you wish to use e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext

Press * to review and * to program. You can now enter the call forward number (for voicemail enter 35100). Press the down arrow key to save.

To activate the call forward, use a pre-programmed key or, after saving the call forward, press * to change and # to turn on.

to forward a call

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To find a phone number press the Blue [Superkey] & * for Phonebook.

Enter the first 2 or 3 characters of the persons name.

If you need to move the cursor left or right use the * key (left) & # key (right)

Press 0 to lookup, use * to call and # to retry

put a call on hold

transfer a call

forwarding calls

voice mail

other features

contact details

to use phonebook

make a call

Mitel 5212

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

other features

contact details

The first time you access your voice mail you will have to complete a tutorial.

To access Voice Mail press dial 35100. Enter your default pass code, this is: 1234

The tutorial will ask you to: -• Change your password (to a 4 digit number)• Record a mailbox name eg: Chris Jones• Record a greeting

You will not be able to listen to any messages until you have completed the tutorial.

to listen to messages to use voice mail

Mitel 5212

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make a call

put a call on hold

transfer a call

forwarding calls

phonebook

other features

contact details

An orange flashing light on your handset & ‘Messages’ in the display indicate that you have a voicemail message.

To listen to your messages: -

Press the lit [Message Waiting] button then press # to call voice mail. Put in your password & follow the instructions.

Press 7 to listen to a new message.

When listening to a message you can: -

Press 5 to save, 3 to delete, * to rewind & # to fast forward.

previous…

to use voice mail

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To conference a call, during a call, press the [Trans/Conf] button.

Dial the number of the person you wish to conference with, when they answer press the [Trans/Conf] button again.

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

contact details

other features

To view call records, press the Call History key & select Missed, Made or Answered Calls. Use the buttons to view.

To call a number use the * button to select. next…

Mitel 5212

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

contact details

other features

To adjust the LCD contrast use the volume buttons whilst the phone is idle.

To adjust ringer volume (when your phone isringing) press the volume buttons.

To adjust call volume, lift the handset & press the volume buttons.

previous…

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make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

back

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Volume buttons Speaker button Mute button

Blue Superkey

Cancel button

Redial button

Message waiting button

Trans/Conf button

Hold button

Programmable keys Prime key

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

Your Mitel 5224

Use this helper to guide you through the key features of your phone. Navigate with the purple buttons on the right and use the show me button to identify keys.

Show me

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

to make a call

Mitel 5224

Pick up the handset & dial the number. (prefix with 9 for an outside line).

or

Leave the handset on hook & dial the number

Note: You will now be using handsfree, to take the call off handsfree pick up the handset.

Show me

make a call

put a call on hold

forwarding calls

phonebook

voice mail

other features

contact details

to transfer a call

You can transfer a call without waiting for an answer, or wait until the phone is answered, announce the call & then transfer.

To transfer without announcing - press the[Trans/Conf] button, dial the extension number & replace the handset to complete the transfer.

To transfer & announce - press the [Trans/Conf] button, dial the extension number & wait for an answer, announce the call & then replace the handset.

If no answer or can’t take the call, press the [Cancel] button to return to the call.

Note: If you are using a headset press the [Release] key to complete the transfer.

Mitel 5224

Show me

make a call

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

to put a call on hold

Press the red [Hold] button.

To take a call off hold press the flashing Prime Line key.

Only one call can be active at a time.

The Prime key is lit when there is a call on hold.

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

phonebook

voice mail

other features

contact details

to forward a call

Call Forwarding redirects incoming call to another number or voicemail.

Press the Blue [Superkey] . Press the Yes softkey until you see “Call Forwarding” in the display, press the Yes softkey again.

Select the type of call forward you wish to use e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext.

Press Yes to Review and Yes to Program. Enter the call forward number (for voicemail enter 35100) press the Save soft key.

To activate the Call Forward, use a pre-programmed key or when the Call Forward is saved press the Change softkey and use the Turn On softkey.

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

forwarding calls

voice mail

other features

contact details

to use phonebook

To find a phone number press the Phonebook soft key.

Enter the first 2 or 3 characters of the persons name.

Press the Lookup soft key, you can then use the call, Next or Retry soft keys.

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

other features

contact details

to use voice mail

The first time you access your voice mail you will have to complete a tutorial.

To access Voice Mail press dial 35100. Enter your default pass code, this is: 1234

The tutorial will ask you to: -• Change your password (to a 4 digit number)• Record a mailbox name eg: Chris Jones• Record a greeting

You will not be able to listen to any messages until you have completed the tutorial.

to listen to messages

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

other features

contact details

to use voice mail

An orange flashing light on your handset & ‘Messages’ in the display indicate that you have a voicemail message.

To listen to your messages: -

Press the lit [Message Waiting] button then press # to call voice mail. Put in your password & follow the instructions.

Press 7 to listen to a new message.

When listening to a message you can: -

Press 5 to save, 3 to delete, * to rewind & # to fast forward.

previous…

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

contact details

other features

To conference a call, during a call, press the [Trans/Conf] button.

Dial the number of the person you wish to conference with, when they answer press the [Trans/Conf] button again.

To view call records, press the Call History key & select Missed, Made or Answered Calls. Use the buttons to view.

To call a number use the soft keys to select. next…

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

contact details

other features

To adjust the LCD contrast use the volume buttons whilst the phone is idle.

To adjust ringer volume (when your phone isringing) press the volume buttons.

To adjust call volume, lift the handset & press the volume buttons.

previous…

Mitel 5224

Show me

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact details

back

Mitel 5224

Soft keys

Volume buttons Speaker button Mute button

Blue Superkey

Cancel button

Redial button

Message waiting button

Trans/Conf button

Hold button

Programmable keys Prime key

All telephone & network issues, queries & new requests are to be reported to the Derbyshire County Council Help Desk via: -

Dial: 7777

or

VOIP: 37777

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact detailsMitel 5212

All telephone & network issues, queries & new requests are to be reported to the Derbyshire County Council Help Desk via: -

Dial: 7777

or

VOIP: 37777

make a call

put a call on hold

transfer a call

forwarding calls

phonebook

voice mail

other features

contact detailsMitel 5224