Welcome to the P&O Cruises Course; Fly-cruises · In spring 2015 Adonia will also be sailing...
Transcript of Welcome to the P&O Cruises Course; Fly-cruises · In spring 2015 Adonia will also be sailing...
Welcome to the P&O Cruises Course;
Fly-cruises
Please allow 20 minutes to review the course material and 5 minutes for
the quiz. After completing the course material you may take the quiz.
With all of the Academy courses, you have the option to bookmark your
progress and resume where you left off at a later time that is convenient for
you. Simply click the ‘Pause’ button at the bottom of your screen or exit out
of your browser once the slide timing is complete at any point during the
course.
Fly-cruises How to take this course
March 2014
Introduction
This module is designed to give you more information about our fly-cruise
products.
The benefits of a fly-cruise:
Fly-cruising is a great option for those customers who want to go further
afield in a relatively short space of time. Taking a flight to the first destination
saves more time than sailing and once they have arrived they can cruise to
significantly more destinations than on an Ex UK sailing. In fact in a two
week cruise passengers can visit up to 11 ports.
These cruises depart during the winter months from November to March
however for 2014 P&O Cruises have a Fly-Med programme on Ventura from
March to October for customers wanting to head straight to a sunnier
climate without a long haul flight. This means Ventura will offer year-round
fly-cruising in 2014.
Fly-cruise flight options
All P&O Cruises fly cruise holidays have flights included. There are
options to ensure there is a choice that suits your customers needs.
For Exotic cruises & Ventura Fly-Med holidays your customers have
the choice if they are more independently minded we can price
these holidays on a cruise only basis so they can arrange flights and
transfers themselves.
Including the flights in the holiday cost ensures that you receive
commission for the flights and the cruise.
Fly Med holidays in 2014
New for 2014, Ventura will be based in the Mediterranean between late March
and October embarking on a choice of seven and fourteen night itineraries taking
passengers to explore some of the region’s most iconic cities including Rome,
Venice, Naples, Dubrovnik and Florence. These cruises have been specifically
created for those passengers who prefer a port rich holiday as there’s no need to
spend days sailing to the first destination. Instead, regional airport departures
enable passengers to hop on a plane in the UK and embark Ventura just a few
hours later in either Genoa or Venice.
Ventura will operate weekly turnarounds on a Wednesday that alternate between
Genoa and Venice.
Passengers can explore nine very different destinations in just 14 nights, or up to four
places on a seven-night cruise, including the major Italian ports of Naples, Livorno (for
Florence and Pisa) and Civitavecchia (for Rome), the old Mediterranean port of Kotor
in coastal Montenegro, Ajaccio on the island of Corsica, and, ‘Pearl of the Adriatic’,
Dubrovnik. Many of the cruises feature an overnight stay in Venice. If passengers
would like more time ashore, they can add a one to three-night city stay to their cruise
in Venice, Milan, Nice or Genoa. A cruise and a city stay combined, this flexible option
is perfect for those who love variety. Cruises will be packaged but are also available to
purchase as ‘Cruise only’.
With a 30 week programme running from late March to October 2014 we are looking
for approximately 70,000 passengers. This represents a massive opportunity for you,
the travel agent and we are looking for 70% of passengers who are new to cruising!
These itineraries are all easy to remember and contain popular
destinations that many of your customers would love to see,
all in one holiday.
NEW Fly Med holidays
The 7 night itineraries
• From late March to October-2014
• Choice of 7 and 14-night cruises
• Operating weekly turnarounds every Wednesday, alternating between Genoa & Venice
7 night itineraries:
Italy & Croatia: Genoa - Florence/Pisa (tours from Livorno) - Day at sea - Naples
- Day at sea - Dubrovnik - Morning at sea - Venice (overnight)
Italy, Greece & Corsica: Venice - Day at sea - Kotor - Corfu - Day at sea - Rome
(tours from Civitavecchia) - Ajaccio - Genoa
The 14 night itineraries
• From late March to October-2014
• Choice of 7 and 14-night cruises
• Operating weekly turnarounds every Wednesday, alternating between Genoa & Venice
14 night itineraries:
Italy, Greece & Croatia: Genoa - Florence/Pisa (tours
from Livorno) - Day at sea - Naples - Day at sea -
Dubrovnik - Morning at sea - Venice (overnight) -
Day at sea - Kotor - Corfu - Day at sea - Rome (tours
from Civitavecchia) - Ajaccio - Genoa
Italy, Greece & Croatia: Venice - Day at sea - Kotor -
Corfu - Day at sea - Rome (tours from Civitavecchia)
- Ajaccio - Genoa - Florence/Pisa (tours from
Livorno) - Day at sea - Naples - Day at sea -
Dubrovnik - Morning at sea - Venice (overnight)
Cruise only OR Cruise with flights & transfers
• Choose to let us arrange flights & transfers
• Flights from London, Birmingham & Manchester with regional flights from Birmingham,
Bournemouth, Belfast, Cardiff, East Midlands, Glasgow, Newcastle and Stanstead on
selected sailings.
7 or 14 nights
Pre and post cruise city stays
• Perfect way to extend your holiday
• City stays in Venice
• City stays are available in Genoa, Milan & Nice
Fly Med holiday Options – How to position this with your customers, 3 easy
steps
CRUISE ONLY - Your customers may wish to purchase "Cruise Only" from us and that's very easy to book. After
the cruise part is booked with P&O Cruises all you or your customer needs to do next is arrange the flights and
transfers.
Flights
Flights will be operated by a reputable carrier such Thomson Airways or Thomas Cook
Airlines.
Flights are available from three air cities for all the 2014 Mediterranean programme:
BHX – Birmingham, LON – London, MAN – Manchester.
In addition to this we can also offer flights from alternative UK regional departure
airports; Birmingham, Bournemouth, Belfast, Cardiff, East Midlands, Glasgow,
Newcastle and Stanstead on selected sailings.
What’s included in the Mediterranean fly cruise package?
- Economy class flights to/from UK, including Government fees and taxes (when
booking London, Please note that P&O Cruises will determine the airport, e.g. for
London: Gatwick or Heathrow airports may be used.)
- A P&O Cruises representative to meet passengers at their departure airport
- Group transfers between the overseas airport and ship on
embarkation/disembarkation dates
For those passengers who choose to extend their holiday by booking
one of our city stays, or explore a destination independently, we can still
take care of their flight arrangements. Just advise us of their plans at the
time of booking. Please note that if passengers decide to explore a
destination independently, transfers will not be provided: they will need
to make their own way to or from the ship on
embarkation/disembarkation day.
When travelling on our charter flights, specific seats can be pre-
purchased online from approximately 12 weeks before departure,
subject to availability. Visit www.pocruises.co.uk and select Cruise
Personaliser. When travelling on scheduled flights, it may be possible
to pre-book seats subject to each airline’s policies.
More choice for customers
• All transfers between ship and hotel are included
• Embarking guests will be met and greeted at the airport before
being transferred to their chosen hotel
• Disembarking guests will have their departure transfer from the
hotel to the airport arranged for them
• All porterage costs are included
• Breakfast included
• P&O Cruises representatives will be available on the day of
embarkation to provide advice or assistance
• Local agent in Italy or France can be contacted for help in case
of emergency
• Security of booking a package with P&O Cruises
Key benefits of booking a land package with
a Mediterranean cruise
• A mix of ‘forward-thinking’ past passengers and like-minded newcomers
• A heavy bias towards newcomers – 75%
• 35-54 years
• Couples and families
• Sun seekers
• More mainstream audience
• More geographically spread across the UK
• Multi-generational family groups
• Entertainment type – Active and Impulsive
What does the P&O Cruises Fly Med holiday
passenger look like?
Caribbean fly-cruises
If there’s an ideal way to discover the islands of the Caribbean it’s on a ship.
P&O Cruises offer a wide choice of sailings in the Caribbean during the
winter months.
There are a number of fly-cruise holidays (excluding Caribbean
transatlantics) on both Azura and Ventura during the winter season from
November to March. Both ships offer 2 different cruise itineraries
All Ventura and Azura Caribbean fly-cruise holidays are 15 nights in duration
(14 night holiday and an overnight flight) and visit 9 different destinations
including the turnaround port of Barbados.
In spring 2015 Adonia will also be sailing Caribbean fly-cruises visiting some
of the lesser-frequented, smaller and more intimate Caribbean islands, two
of the world’s largest rivers; the Amazon River and the Orinoco, the
rainforests in Central America as well as the popular Caribbean destinations
of Barbados, St Maarten, St Lucia and Grenada.
Caribbean fly cruise Azura / Ventura
Grand Turk
Tortola
Grenada
Antigua St. Kitts
St. Maarten
Dominica
St. Lucia
St. Vincent Barbados
Curacao Bonaire
2014-15 Cruises
Caribbean transatlantic
Another Caribbean cruise option which includes flights is a transatlantic
holiday. This is where passengers cruise from Southampton to the Caribbean
and fly back to the UK from Barbados. Alternatively they can fly from the UK to
Barbados and cruise back to Southampton.
A transatlantic crossing is, without doubt, one of travel’s greatest adventures.
Nothing can prepare you for the feeling of being thousands of miles from land,
the sight of an uninterrupted horizon in all directions or the chance encounter
with a pod of dolphins. Even the most world-weary traveller will be stopped in
their tracks at some point during a crossing – maybe by a stunning sunset or
by the millions of stars you can see on a starry night made all the clearer for
being miles from any light pollution or by the simple realisation that earth is a
very vast place indeed.
Transatlantic sailings offer great value for money and P&O Cruises have more
choice then ever with various available sailings across 2014 and 2015.
Azura & Ventura are two of P&O Cruises largest ships in the fleet and are perfect for
transatlantic sailings offering plenty of choice and freedom. Due to the vast amount of
bars, restaurants, entertainment and pools there is something for everyone during the
sea days.
NEW Mediterranean & Caribbean Transatlantic
cruises October 2014 - Ventura
Ventura offers four relaxing transatlantic holiday options departing from Genoa or
Malaga on 15th & 22nd October 2014 for a selection of 17,18,24 & 25 night holidays.
All include flights out to Genoa or Malaga and back from Barbados.
The 17/18 night holiday begins with 3 days cruising around the Mediterranean plus a
visit to Tenerife before heading across the Atlantic Ocean where you island hop
before disembarking in Barbados.
The 24/25 night cruise visits 7 Mediterranean ports before sailing across the Atlantic
visiting 6 Caribbean Islands.
Christmas Caribbean fly-cruises
This festive season passengers can enjoy a fantastic
Christmas celebration and passengers can enjoy a
traditional Christmas dinner without any of the stress.
From magnificent Christmas trees to glittering decorations
in public areas, Christmas carols to sumptuous festive
feasts, and Santa dropping in to meet our younger
passengers; our ships and crew capture the spirit of
Christmas perfectly, no matter where in the world they are
exploring.
Christmas Caribbean fly-cruises
Extra special Christmas touches that can be found on board all P&O Cruises ships at Christmas:
• Magnificent Christmas trees
• Beautiful decorations in public areas
• Carol singing
• Sumptuous Christmas dinner, with festive souvenir menu cover
• Presents for all passengers, both young and young at heart
• Local choir and entertainers to sing off all departures
• Festive films in both on board cinemas and on in-cabin televisions
• All family-friendly ships will feature children’s parties and a visit from Santa
• Gingerbread Village, celebrating the skill of the ship’s chefs
• If the cruise sails over New Year’s Eve, passengers will be able to enjoy a party
Christmas Caribbean fly-cruises
If you have customers looking to escape to the Caribbean over Christmas
and New Year, Azura and Ventura both offer cruises during the festive
season.
Azura
2014 Christmas cruise departs 12/13 Dec – 27/28 Dec
2014 New Year cruises departs 26/27 Dec – 10/11 Jan
Ventura
2014 Christmas and New Year cruise departs 19/20 Dec – 3/4 Jan.
The Christmas and New Year cruises on Ventura sail in the school
holidays making these cruises perfect for families.
Adonia Spring Caribbean
Adonia, the smallest ship in the P&O Cruises fleet, will offer a new
Caribbean, Central and South America fly-cruise programme for the first time
in spring 2015. The port-rich programme will boast a total of 10 new
destinations for Adonia including three maiden calls for P&O Cruises; Bequia
in Grenadines, Cayenne in French Guiana and Trujillo in Honduras.
With a choice of 11 different cruise itineraries between January 4 to April 4,
2015, the programme encapsulates some of the lesser-frequented, smaller
and more intimate Caribbean islands, two of the world’s largest rivers; the
Amazon River and the Orinoco, the rainforests in Central America as well as
the popular Caribbean destinations of Barbados, St Maarten, St Lucia and
Grenada.
Adonia Spring Caribbean
The Caribbean Transatlantics
Westbound Transatlantic – 18 cruise nights Eastbound Transatlantic – 16 cruise nights
Caribbean flights
Azura and Ventura
For the Caribbean programme P&O Cruises offer flights from London Gatwick, Manchester and Birmingham at no extra cost.
In addition passengers can fly from Glasgow, East Midlands, Newcastle and Cardiff on selected Ventura cruises for a supplement.
Adonia
We offer UK departures from London Gatwick and
Manchester*
* Flights from Manchester to Barbados may require a stop in Antigua en-route
Charter Flights for the Caribbean
Charter flights are included in the fare for our Caribbean fly-cruise holidays. Flights to join the ship(s) in Barbados normally depart the UK in the morning and arrive the same afternoon. Flights back to the UK are normally overnight.
The following is included;
• A P&O Cruises representative to meet passengers at UK departure and overseas arrival airports.
• For Economy passengers a complimentary in-flight meal.
• For Premium Economy passengers on our dedicated charter flights, complimentary in-flight meals and drinks (excluding Champagne)
• Coach transfers to/from the ship on embarkation/disembarkation dates.
• Passengers’ luggage collected from the aircraft and delivered to the cabin on arrival and transferred from the ship to the aircraft on departure.
• Check-in held on board the ship so passengers can head straight to the departure lounge for their return flight.
Caribbean cruises – scheduled flights
For passengers flying from London on Azura and Ventura Caribbean fly-
cruises P&O Cruises have purchased seats on scheduled flights in addition
to the exclusive charter flights. These flights are also included in the fare for
our Caribbean fly-cruise holidays to and from London only. Passengers’
flights will be allocated at the time of booking.
Flights to join the ship(s) in Barbados normally depart the UK in the morning and arrive the same afternoon. Flights back to the UK are normally overnight.
The following is included;
• A P&O Cruises representative to meet passengers at UK departure and overseas arrival airports.
• For Economy passengers a complimentary in-flight meal.
• Coach transfers to/from the ship on embarkation/disembarkation dates.
• When passengers are travelling on a scheduled service they will need to pass through security and reclaim their luggage on arrival.
• Passengers travelling on the scheduled flights will receive the airline standard in-flight service.
Caribbean cruises – flight upgrades
On our dedicated charter flights passengers can upgrade to a larger
more comfortable Premium seat for £249 per person return on the
2013/14 programme & £299 per person return on the 2014/15
programme.
These upgrades can be purchased at the time of booking but are
subject to availability and must be bought on a return basis (with the
exception of transatlantic crossings).
We can also quote for British Airways and Virgin scheduled flight
upgrades. Please call the Flight Department on 0845 356 0005.
Caribbean – transatlantic flights
The benefits included on a transatlantic Caribbean cruise are the same as a
roundtrip fly-cruise holiday, but also include a complimentary coach service for
passengers in one direction either to/from the ship dependent on which cruise
they have travelled on.
For passengers who sail out of Southampton and fly back to the UK, a coach
transfer can be provided on the day of embarkation from their chosen departure
airport to the port of Southampton. When passengers fly from the UK to join their
ship and sail back to Southampton, a coach transfer from the port to the
departure airport can be provided on the day of disembarkation. This will enable
the passenger to leave their car at the location they departed from with no
concerns of how to return there.
To ensure that your customers are able to take advantage of this complimentary
service, you will need to ensure this is booked at least 7 days prior to the
departure date.
On a number of charter flights passengers can upgrade to premium
economy from £149pp one-way. Subject to availability.
Pre Cruise hotel stays
If passengers are flying from London we can arrange an overnight stay prior
to the flight with Renaissance London Heathrow or Hilton London Gatwick
Airport Hotel. If passengers would like to take this option please let us know
at time of booking. Information on Manchester hotels is available on request.
Renaissance Airport Hotel located on
the perimeter of Heathrow Airport.
Double from £59pp Room only
Single from £119pp Room only
The Hilton London Gatwick is directly
connected to Gatwick airport via a
covered walkway.
Double from £49.50pp Room only
Single from £99pp Room only
A taste of the exotic
With the P&O Cruises exotic fly-cruise programme passengers are able to
join our ships for part of their world cruises and these cruises are featured in
the main brochure.
In 2015 Aurora and Arcadia have 59 holidays available.
These cruises enable passengers to travel to exotic destinations across the
globe including India, the Pacific, the Orient, Australasia, South & North
America and South Africa. Cruises range from 11 to 89 nights in duration
and are available from January to April.
Depending on the passenger’s preference they are able to pay for the cruise
only allowing them the flexibility to arrange their own flights or can opt for
our P&O Cruises flight option where we arrange flights and transfers. The
brochure shows price with flights included and the cruise only deduction.
Exotic fly-cruises
The exotic fly-cruise programme is flexible with many different options
to offer your customer to suit their needs. The programme consists of
three different types of cruise holiday.
1. Exotic fly-cruises sailing from Southampton and flying back to the
UK
2. Exotic cruises flying to join the ship and flying back to the UK
3. Exotic cruises flying to join the ship and cruise back to Southampton
Passengers can opt for peace of mind with our holidays where the fare
will include flights and transfers or passengers can arrange their own
independent flights to join the ship.
Exotic fly cruises
• Perfect if a full world cruise isn’t possible
• Available throughout all our World Cruises – simply choose
the part of the world you would like to explore
• Explore far flung destinations over just a few weeks
• Choose to stay and explore your embarkation or disembarkation
city for a few days
• Fantastic prices and the most competitive way to discover the
world
• No need to keep packing when visiting a selection of different
countries on one holiday
• Extensive shore excursion programme to explore destinations to
the maximum
• Experience all the camaraderie of a full World Cruise
Exotic fly cruises – flights
Passengers choosing the P&O Cruises flights for Exotic fly-cruises are able
to upgrade their flights through the P&O Cruises flights department. The
flights department are able to quote for flight upgrades which are
competitively priced, please call 0845 356 005.
Included in the P&O Cruises flight option;
• Scheduled economy flights to/from London including Government fees and
taxes
• All overseas transfers between the airport and ship on
embarkation/disembarkation dates
• Hotel rooms and meals where flight timings require an overnight stay either
before or after the cruise
• Regional departures are available, subject to availability.
City stay hotels
In combination with our flights, passengers
can choose to stay longer in the
embarkation/disembarkation port with the
city stays options.
Passengers can stay 1 to 3 nights at
specifically chosen hotels, all prices and
details are featured in the brochure.
Booking a city stay through P&O Cruises will
ensure the hotel is to a high standard, great
positioning for sight seeing and peace of
mind knowing passengers will be covered by
our ATOL protection.
Why book flights with P&O Cruises?
P&O Cruises understand customer service is a high priority for your clients.
When booking a fly-cruise we have ensured the process from booking to
departure is a smooth transaction for all parties.
The benefits for booking flights with P&O Cruises:
• Competitive fares
• All flights can be booked online including world cruise sectors
• City stays can be booked online
• One stop shop – all enquires under one umbrella
• Transfers between airport and ship on embarkation/disembarkation
• Security of booking a package with P&O Cruises
• Hassle free booking
Congratulations!
You have completed the ‘Fly-cruise’ course material.
Please review a few of the key points below.
• The P&O Cruises fly-cruise programme includes Mediterranean, Caribbean,
Caribbean Transatlantic and Exotic fly-cruises.
• Ventura will be deployed in the Mediterranean from March to October offering
seven & 14 night fly cruises.
• Caribbean fly-cruises are either ‘transatlantic’ sailings, where passengers
cruise one way and fly the other or are cruises with return flights to Barbados.
• Exotic & Mediterranean fly-cruises have an option for passengers to book
‘cruise only’ and independently source their own flights and transfers.
• There are three options for Exotic fly-cruises; sail from Southampton and fly
back to the UK, fly from the UK and sail back to Southampton or fly both ways
but from different embark and disembark destinations.
• For Exotic & Fly-Med holidays passengers can extend their cruise with one to
three nights stays.
Fly-Cruise Overview