W E L C O M E T O T H E INTERNET OF CUSTOMERS

Connect with your customers in a whole new way

\Safe HarbourSafe harbour statement under the Private Securities Litigation Reform Act of 1995: !This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialise or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. !The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilisation and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. !Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. !

THANK YOU9 UK User Groups

User Groups: North England Bristol Scotland Ireland Nonprofits

Developer Groups: London Bristol Leeds Birmingham success.salesforce.com

#1 in CRM, Cloud, Innovation & Ecosystem

World’s Most Innovative Company

2011, 2012, 2013

Enterprise Cloud Computing

Market Share Leader**

#1 Enterprise, MidMarket &

Small Business

InnovationLeadership Culture

Process & Service Innovation

Gartner: Market Share Leader for CRM Software Spending,

Total Software Revenue Worldwide, 2013 Ecosystem

2,000+ Apps1.5M Developers

2M+ Installs

1%Time Equity

Product

624,000+Hours Service

$65M+Grants

22,000+Nonprofit

Organisations

1/1/1 Model Adopted by

37% Growth Driven by Customer Success42% growth in Europe

Q1 FY08 Q1 FY11 Q1 FY15

$1.23B

FY15 RevenueGuidance

$5.3B

FY15 Q1 Revenue

Doubling Down in the UKNow #1 CRM Market Share UK Data Centre

Coming Soon

Third Wave of Computing:“Internet of Things”

LAN/WAN

Client

Server

Millions

SNA

Mainframe

Terminal

Thousands

Social . Mobile . Cloud . Connected

75 Billion Connected “Things”

LTE

Cloud

thing

app

device

product

Behind every is a customer.

email

tweet

post

thing

W E L C O M E T O T H E INTERNET OF CUSTOMERS

Connect with your customers in a whole new way

75Bconnectedproducts by 2020

1Tconnected

sensors

5Bsmartphones

by 2017

Cloud

4.5Baggregated

users

MobileConnected

Run Your Life From Your Phone

SocialCloud

Dashboard to our lives

Connect With Customers in a Whole New Way

Connected Customers

Connected PartnersConnected

EmployeesConnected

Communities

Connected Apps & Products

ServiceMarketing

Sales

Create a 1:1 Journey for Each Customer !

Customers

!Employees

Web Store Community

!Partners

EmailSocialMobileProduct

!Experiences

Gym

Connected

Connected

Connected Connected

How will you reach the Internet of Customers?

A customer platform for the Internet of Customers.

Introducing:

Salesforce1: The Fastest Path to the Internet of Customers

Connect with your customers in a whole new way

Sales Cloud

Service Cloud

Platform

Communities

Run your business from your phone

Mobile App & Platform

Create 1:1 Journey for Each Customer

\

Employees Partners Admins & Developers Your Customers

Salesforce1: A New App & Platform for Everyone

Employees: Run Your Business From Your PhoneNEW Salesforce1 App

Salesforce1

Download Salesforce1 Mobile App

Every Employee can...!

Engage Leads & Contacts Drive Productivity Grow Revenue Increase Customer Satisfaction Innovate Quickly

NEW with Summer 14

World’s LargestEnterprise App

Ecosystem

World’s Most Connected

Enterprise App

Partners: The Largest Enterprise Cloud Ecosystem Goes Mobile

200%Growth in UK ISVs

Docusign

LinkedIn

TAS Group

Concur

Evernote

Apttus

Box

FileBoard

Kenandy

HP

eVariant

BMCFinancialForce

ServiceMax

WorkdayDropbox

ScanBizCard

Xactly

Elton

InsideSales

Introhive

DataHug

Bizable

MapAnything

1.5MDevelopers

CustomBranding

MobileAdministration

Customise

Build any user interface with Visualforce1

Build

Connect 10X more API functionality

Admins & Developers:Customise, Connect & Build with New Platform Tools

Text

Customers: Connect With Customers in a Whole New Way

Heroku ExactTarget Fuel

Build engaging customer apps

Build 1:1 customer journeys

NEW Connected Customer App Package

Connect your customer apps with your business process.

Cloud . Social . Mobile . Connected

Salesforce1 Communities

Salesforce1 Mobile App

Salesforce1 Platform Services & APIs

force.com Heroku1 ExactTarget Fuel

A New Customer Platform for the Future

Sales Cloud Service Cloud ExactTargetMarketing Cloud AppExchange Custom

Apps

Customers

Multi-tenant Infrastructure

Sales Cloud

Service Cloud

Platform

Communities

Connect with your customers in a whole new way

40%+Customer

Satisfaction

Helping Our Customers Succeed Across All Metrics

Source: Salesforce.com Customer Relationship Survey conducted March 2014, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

32%+Increase in

Sales Revenue

52%+Faster

Deployment

Salesforce1: The Customer Platform Connect with Your Customers in a Whole New Way

Serve customers anytime, anywhere

Sell as a team, from anywhere

Build custom mobile apps

Engage customers, partners, employees & products via communities

\

The Customer Platform for 1:1 Journeys

Marketers are leading the Internet of Customers.

Internet of Customers is Changing Marketing Forever

Fragmented 1:Many Untargeted Seamless 1:1 Journeys

Email Mobile Social Web Data &Analytics

MarketingAutomation

The Customer Platform for 1:1 Journeys

FuelPlatform

The Customer Platform for 1:1 Journeys

Build a single view of your customers

Manage the customer journey

Deliver personalised content on every channel

Top 3 Marketing Goals:

W E L C O M E T O T H E INTERNET OF CUSTOMERS

Connect with your customers in a whole new way