EXECUTIVE KEYNOTE:

Welcome to theAge of the Customer

Adelyn Le Ngoc TuSales Manager, Salesforce, VN & PH

Forward-Looking StatementsStatement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

CloudMainframe1960s 1980s

Client/ServerToday

New Technology ModelNew Business ModelNew Philanthropic Model

Cloud Computing Revolution

New Technology Model

Fast innovationMultitenant cloud Rapid customization

Scalable metadata platform Most trusted enterprise cloud

Security | Availability | Performance

faster time to market

+70%

New Business ModelFocused on Customer Success Subscription pricing Customer Success Group Broad ecosystem and community

increase in customer revenue growth

+37%

2013 • 20142015 • 2016 2008 • 2009 • 2010

2011 • 2012 • 20132014 • 2015 • 2016

2011 • 2012 2013 • 2014

2015

Most innovative

companies in the world

20KFY16 Employees

Salesforce: 4th Largest Enterprise Software Company in the World This Year

4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.”

$ 6.67BFY16 annual revenue

New Philanthropic Model 1-1-1 Model

1.3M+ Service hours1% Time

$115M+Grants1% Equity

28K+ Nonprofit organizations

1% Product

pledge1percent.org

$250M Donated product

500+ CompaniesPledge 1%

SalesforceAt A Glance

IoT

DataScience

Social

Mobile

Cloud

LAN/WAN

Client

Server

SNA

Mainframe

Terminal

The Age of the Customer Everything and everyone

is connected

of connections

TrillionsMillionsThousands Billionsof connections

IoT

DataScience

Social

Mobile

Cloud

Connect to Your Customers in a Whole New Way

ConnectedEmployees

ConnectedCommunities

ConnectedPartners

ConnectedCustomer

faster resolution time

+66%

ConnectedApps & Products

Run Your Business From Your Phone

6B+smartphones

by 2020

Build 1-to-1 Customer Journeys

Connected products by

2020

75B24°

Predictive analytics

Machine learning

Artificial intelligence

Make Everyone and Every Thing Smarter Get smarter about your customers

of world’s data created in last

12 months

90%

Your company

of customer data has been analyzed1< % 77%

of customers are not engaged with companies

The Customer GapYour customers

IoT

DataScience

Social

Mobile

Cloud

Become a Customer Company

Connect to your customers in a whole new way

Run your business from your phone

Build 1-to-1 customer journeys

Get smarter about your customers

Powered by Lightning

A Global CRM Leader

7 industry leading apps.

1 platform.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The Gartner documents are available upon request from Salesforce.

App Cloud

Community Cloud

MarketingCloud

Service

Cloud

SalesCloud

A Magic Quadrant Leader for Sales Force AutomationGartner, "Magic Quadrant for Sales Force Automation," Rob DeSisto, Tad Travis, 7/9/15

#1 Marketshare in Sales Automation Applications, 2014IDC's Worldwide Semiannual Software Tracker, June 2015

#1 Marketshare in Customer Service Applications, 2014

A Magic Quadrant Leader for the CRM Customer Engagement CenterGartner, "Magic Quadrant for the CRM Engagement Center," Michael Maoz, Jim Davies, 4/27/15

IDC's Worldwide Semiannual Software Tracker, June 2015

A Magic Quadrant Leader in Horizontal PortalsGartner, "Magic Quadrant for Horizontal Portals," Jim Murphy, et al 9/15/15

A Magic Quadrant Leader for Enterprise Application Platform as a ServiceGartner, "Magic Quadrant for Enterprise Application Platform as a Service, Worldwide" Paul Vincent, et al 3/24/16

A Magic Quadrant Leader for Digital Marketing HubsGartner, "Magic Quadrant for Digital Marketing Hubs," Andrew Frank et al, 1/5/16

DataAnalytics

CollaborationAppExchangeCommunity Mobile

JourneysIoT

L I G H T N I N G

Trusted Multitenant

Cloud

Applications & Development

Platform

PlatformServices

Sales Service Marketing IndustriesApps

Customer Success

User & DeveloperCommunity

Partner Ecosystem

Cloud Services

A Complete Platform for Customer Success

Experience • Platform • Ecosystem

Business Challengesand Salesforce Advantage

Engaging with Customers Delivers Success

+ 45%

Customer satisfaction + 55%

Faster deployment

Customer retention

+ 45%Increasein sales

+ 37%

Marketing ROI

+ 43%

Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected.  Response sizes per question vary.

Average Percentage Improvements Reported by Salesforce Customers

World’s Most Trusted Enterprise Cloud

TrustedSecurity

Always onAvailability

Performanceat Scale

GlobalData Centers

EnterpriseCompliance

Five elements of trust

52%YoY Transaction Growth

99.98%FY16 Availability

9Global Data Centers

303BQ1 Transactions

4BTransactions/Day

Enterprise cloud computingThe Cloud is the Fastest Path to Success

Fast Innovative Open Easy Trusted

No HardwareNo SoftwareFaster ROI

FlexibleAutomatic Upgrades

Continuous Improvement

Any DeviceAPI First

Data Portability

SecureTransparent

Performance at Scale

Subscription ModelReal-time Customizations

AppExchange

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Peter