Welcome to New Tutor Training

FridayJanuary 10, 2014

8:00 am – 5:30 pm

Time Session

8:00-8:30 Introductions

8:30-9:00 SLC and Tutorial Services Overview

9:00-9:50 AT and DIT Program Overviews

9:50-10:00 Break

10:00-10:50 AT and DIT Program Details

10:50-11:00 Break

11:00-12:00 Starting the Session/Roundtables I/Quiz bowl

12:00-1:00 Lunch

1:00-1:50 Conducting the Session/Roundtables II/Skits

1:50-2:00 Break

2:00-3:15 Concluding the Session/Roundtables III/Skits & Mock Tutoring

3:15-3:30 Break

3:30-4:00 AT and DIT Policies

4:00-4:30 Veteran Tutor Panel

4:30-5:00 Employment Requirements

5:00-5:30 Minute Paper and Closing Remarks

Overview of Sanger Learning

Center

8:30 -9:00 am

We are a university-wide learning resource dedicated to students’ mastery of course content and development of transferable academic and professional skills.

Sanger Learning Center Services

Course Content Help Study Effectiveness Tips

• Private Tutoring

• Math/Science Drop-In Tutoring

• Math Refresher Classes

• Math Exam Reviews

• Learning Specialist Appointments

• Peer Academic Coaching (undergrads only)

• Study Skills Workshops

• Study Groups (PLUS)

SLC Classes and WorkshopsMath Refreshers and Reviews Study Strategies Workshops• Algebra Refresher

• Trigonometry Refresher

• Calculus Refresher for M 408L/S and for M 408D

• Third Exam Reviews: M 305G, M 408K, M 408L

• Final Exam Reviews: M 305G, M 408K/N, M 408L/S, M 408C, M 408D

• Time and Procrastination• Study Smarter, Not Harder• Preparing for the GRE*• Surviving Finals 101

• Choosing a Career (CSACC)• Resume Writing (CSACC)• Finding an Internship (CSACC)

Register for these free classes and workshops on our website.

Outreach Presentations

• Student organizations and faculty members can request interactive presentations on a variety of topics:

– Service overview or service overview with tour– Learning topics include reading; study smarter, not harder;

test taking; time and procrastination; transition from high school to college; and writing

– Various career topics (CSACC)

Course Specific Study Groups• Supplemental Instruction

– Optional weekly discussion sections for students enrolled in historically difficult, large format courses

– Not only helps students with course material, but also helps them develop the skills they need to become successful and self-sufficient students

– American Studies, History, International Relations, Government, Classics, Religious Studies, Math, and Economics

• Peer Led Undergraduate Studying– Provides peer-led study groups for a number of difficult, upper-division courses (biology,

biochemistry, and government)– Students can attend any study group at any point in the semester to review for an exam,

discuss confusing concepts, or work through practice problems.– Preceptors: student group leaders currently enrolled in the class who provide a

collaborative group study experience

TUTORIAL SERVICESEd Fernandez

APPOINTMENT TUTORING

(AT)

Ed Fernandez

DROP-IN

TUTORING

(DIT)

Pamela Way

GRADUATE STUDENT WRITING SERVICE

(GSWS)

Pamela Way

Approximately 220 Tutors, Graduate Writing Consultants, Undergraduate

Assistants, and Student Associates

SMALL-GROUP TUTORING

(SGT)

Grace Pratt

What is Tutoring at the SLC like?

AT vs. DITAT DIT

Where 3rd floor in Jester across the hallway from JES A312 and A314

JES A315

What Many courses (ACC, BIO, CH, CS, ECO, EE, EM, FR, M,

MIS, PHL, PHY, SPN, Stats, Writing)

Fewer Courses(Lower Division Math, Physics, and Chemistry Courses only)

When Set your own schedule Recurring Weekly Schedule

How Hour-long interaction Multiple 3-5 minute interactions

Hours of Operation

Appointment TutoringEvery day (Monday – Sunday)Flexible between 7:00 am and 11:00 p.m.

(last appointment at 10:00 p.m.)

Drop-In TutoringMonday – Thursday, 11:00 a.m. – 10:00 p.m.Friday, 11:00 a.m. – 3:00 p.m.Sunday, 5:00 p.m. – 10:00 p.m.

(closed Saturdays)

Dates Programs are Open (AT & DIT)

AT01/13/2014 through 05/02/2014

(although you are not required to do so, you may post appointments during finals – through 05/13)

DIT01/21/2014 – 05/02/2014

Program Overviews

9:00 – 9:50 am

Appointment Tutoring

AT Process Outline

• Open your available appointment times online (set your own schedule).

• When a student books one of your appointments, you will receive an email.

• Show up for your session on time.• Tutor for one hour.• Go online and document the status of your

session.

MyUGS Portal

MyUGS PortalNotifications and Messages

Tutor Dashboard

After the session is booked

• Contact your tutee by phone or e-mail before the first session

• Your tutoring sessions must take place in the Sanger Learning Center (SLC) tutoring tables*

Tutor Expectations• If you can’t make your session, you must let your

tutee know 24 hours before the appointment (otherwise you are expected to keep the appointment).

• If you have an emergency, let me AND your tutee know as soon as possible.

• Only the tutee can cancel the session online.

• Failure to show to a tutoring appointment will result in disciplinary action.

If you’re a no-show…• Tutees should wait 15 minutes for their tutors.

• Tutees will document you as a no-show, which generates a notification to you and TS administrator.

• You must contact Ed within 24 hours of the notification – no exception.

• If your tutee does not mark you as a no-show, LET ME KNOW so that I can do so.

• Tutees must provide 24-hour ONLINE notification to cancel.

• If a tutee fails to show, he/she must pay for the appointment.

• Neither you nor the tutee can arrange for a missed session to be documented as completed – this may result in your termination.

Tutee Expectations

What if the tutee is a “no-show”?

• Wait 15 minutes (not 14!) for your tutee.

• Leave a polite, professional note for your tutee on the Tutor Message Board.

• You will still be paid for the session – but you must stick around for the entire hour.

• Document the no-show online – NO EXCEPTIONS!

Program Reprimands

Following the policies and procedures for Tutorial Services is essential. Failure to follow these guidelines may result in reprimands:

1st missed session = verbal reprimand2nd missed session = written reprimand3rd missed session = termination

(within the same semester)

Drop-In Tutoring

DIT Process Outline

• About half of you will work in DIT.• If you work in DIT, you will have a regular

weekly schedule (ex: T & Th 1-3 pm).• Show up for your shift on time, log in.• Help students who have questions.• Stay for your entire shift, log out.

Pam’soffice

Grace’soffice

PHYSICS

MATH

CHEMISTRY

entrance

DITfront desk

DIT Layout (JES 315)

Example of a Schedule

DIT - Shift Obligations• Tardiness policy– After 3 incidences your work history for the

semester will be reviewed and you may face disciplinary action.

• Absence policy– After 2 incidences your work history for the

semester will be reviewed and you may face disciplinary action.

Working in DIT

• Work with other tutors, not beside

• Talk with other tutors

• Talk with TS team staff

BREAK

9:50 – 10:00 am

Now the ‘How to’…

10:00 -10:50 am

How to offer appointments online...

What to do after a session is completed…

Questions about AT?

How to work in DIT…

DIT Log-In Screen

DIT Log In Status Screen

DIT Time Clock History

DIT Question Queue

• Students receive a “pin and chip” set when they log in• Students place the chip next to them on the table• When a student has a question, that student’s pin goes

on the rod below all other pins• Tutors always take the top pin (highest in the queue)

and find the student with that number• Tutors return the pin to the student when the question

is finished• Students return their pin and chip set when they log

out

DIT Table Management

• 3 to 5 minutes is an estimate for assisting a single student

• You can stretch that time (5-7 minutes) when traffic is low or you are helping more than one student at a time

• Sometimes it is beneficial to ask a whole table “would anyone else here like some help on problem #14?”

• Always move from one table to another by some pattern• Use the whiteboard when it’s convenient, but erase your

work or ask the students to erase it when they’re done

When you get stuck (and you will)

• Feel free to stop and ask another tutor but always tell the student “give me just a minute and I’ll be right back to you”.

• Ask another tutor, but please no table assignments: “Jay, go help that student”

• When you get stuck and another tutor helps, watch that tutor’s explanation

Resources in DIT for all Tutors

• Textbooks, calculators, rulers and molecular model sets are located behind the DIT front desk, available to be checked out.– Tutors can take them to their AT sessions.– Students must use them in DIT

• The computer on the outside of the DIT front desk is available when you are in a bind (Wolfram Alpha, etc.)

• Students may access a public computer located behind the DIT reception desk

If you are running late…

• You must notify us and let us know how many minutes late you will be, either:

– By Phone: Call the DIT front desk (512-475-8719) and leave a message with the receptionist who answers the phone.

– OR – – By Email: Send an email to p.way@austin.utexas.edu and

explain when you expect to arrive.

(This does not clear your tardiness from the record)

If you cannot make a DIT shift …

• YOU are responsible for finding someone to cover your shift.

• Ask for coverage at least 72 hours before your shift starts.

• Use the interface on MyUGS to request coverage (DIT Shift Covers)

DIT Availability Schedule Submission

• You must submit a DIT availability schedule if you tutor any of the following courses:

M 408C, M 408D, M 408K, M 408LPHY 301, PHY316, PHY 303K, PHY 303LCH 301, CH 302

• Schedule submission is done through MyUGS. You’ll soon get an invitation to submit your schedule and instructions for doing so.

• Deadline for submission is Thursday, January 16th

Accessing Availability Schedule

Completing Availability Schedule

Reviewing Availability Schedule

Verifying Availability Schedule

DIT Important Dates

01/10 – DIT availability schedule opens

01/16 – last official add/drop day

01/16 – availability schedule due

01/18th or 19th – DIT schedule posted

01/21 – DIT opens 05/02 – last day for DIT/last class day

Conflicts: DIT Availability – AT postings

Review the times you have submitted for DIT availability carefully before opening appointments.

Do NOT overlap your DIT available times with appointment tutoring times/sessions.

JUST. DON’T.

Questions about DIT?

BREAK

10:50 – 11:00 am

STARTING THE SESSION: SETTING UP YOUR SESSION

Establishing rapport Getting contextual information about your student

Establishing expectationsSetting the agenda

11:00 am - noon

LUNCH

12:00-1:00 pm

When you return from lunch, sit at a different table

1:00-1:50 pm

CONDUCTING THE SESSION: TUTORING YOUR STUDENT

Breaking the task into partsAssessing prior knowledge

QuestioningExplaining content

Checking for understanding

BREAKEveryone Switch Tables!

1:50 – 2:00 pm

2:00 – 3:15 pm

CONCLUDING THE SESSION: REINFORCING LEARNING

Checking for understanding (general)Planning completion of work with studentArranging and planning the next session

Ending on a positive note

BREAK

3:15 – 3:30 pm

Elements Common to Both Programs (AT & DIT)

3:30 -4:00 pm.

Work Schedules• Required to be available 10 hours each week

• Not guaranteed 10 hours each week

• Work hours = AT hours + DIT hours

• Must work a minimum of 3 hours in AT

• “Total work load” (# hours worked on campus + class hours) cannot exceed 39 hours per week between classes and work (International students = 20)

• Undergraduates cannot work more than 20 hours in any given week

What courses can I tutor?

Of the courses we offer, you may tutor only those(or their equivalents) in which you have earned agrade of at least a B

If you’d like to change (add/delete) the courses youappointment tutor, please make the request to Ed inwriting.

For a list of courses we tutor, see the SLC section of theUGS website.

Hours of Operation

Appointment TutoringFlexible between 7:00 am and 11:00 p.m.

(last appointment at 10:00 p.m.)

Drop-In TutoringMonday – Thursday, 11:00 a.m. – 10:00 p.mFriday, 11:00 a.m. – 3:00 p.m.Sunday, 5:00 p.m. – 10:00 p.m(closed Saturdays)

Reminder

You cannot work for another tutoring service, or as an independent contract tutor, for any course for which the Sanger Center provides tutoring.

You can work off campus should you choose to do so, but you need to notify us in writing.

Confidentiality

Confidentiality is crucial• Do not discuss your student – work or personal -

with others• Do not make negative comments about professors

or TAs (or other tutors)

If there is a student situation you would like to discuss, please visit with one of the TS administrators.

Going beyond tutoring

You may sometimes feel that a tutee’s problems go beyond academic content…

Please refer this student to the SLC main office for appropriate services.

Yippee! It’s payday!

• Payroll cutoff is usually on the 15th and the last day of the month at midnight

• You will get paid about 7 business days later

• You must first create and then certify both your AT and DIT time sheets online in order to get paid.

• Document your session within 24 hours.

• All sessions must be documented in the payroll period in which they occur.

• Go paperless and select direct deposit.

• Questions? Just ask us.

Upcoming Payroll Dates

Tutor Mailroom

• Tutor mailboxes are located in the tutor office in JES A312.

• There is also a computer and printer there for your tutoring-related work use only.

• Announcements, paystubs, SA info, etc. will be placed in your mailbox.

• Check your mailbox at least once a week.

The Self-Assessment Process

• In their first semester, new tutors complete a self-assessment process (SA).

• The SA process starts Monday, February 3rd

• SAs not completed by February 28th may result in termination.

• In addition, Tutee assessment offers you another perspective from which to assess your skills

CRLA Certification

• College Reading & Learning Association• Levels of CRLA certification:

Level* Pay Rate* Training Hours Required

Tutoring Hours Required

New Tutor $11.00/hr 0 hours 0 hours

Regular Tutor $11.25/hr 10 hours 25 hours

Advanced Tutor $11.75/hr 20 hours 50 hours

Master Tutor $12.50/hr 30 hours 75 hours

* Adjustments to Levels and Pay Rates are made only at the beginning of each long semester.** Grad student pay rates are $2.00/hour higher than those listed above

Ongoing Training• Ongoing professional development is offered

through several campus venues.

• We have a tutor Facebook page – send Pam an email to ask to join.

• We have a blog: http://blogs.utexas.edu/ugs-slc/

You may attend these events or participate in the social media platforms to earn CRLA certification hours and pay increases.

Who to see for what:

• Employment documentation – Chan Phan(paycheck profile, I-9, SSN, etc.)

• Change to courses tutored – Ed or Pam• CRLA certification/Self Assessment – Grace• Payroll issues – Ed (AT) or Pam (DIT)• Student issues – any TS staff• Complaints – any TS staff

Next Steps for AT

• Log on and confirm your information on MyUGS database (e.g., courses tutored, email address, etc.). Also, review the various features on MyUGS.

• When all your employment paperwork is complete, you will be able to begin posting sessions.

• Questions? ASK!

Next Steps for DIT• Pam will notify you to submit your DIT Availability

Schedule

– Schedule submissions due by Thursday, 01/16

– Schedule posted on Saturday or Sunday (you will be send email notification)

– Schedule begins Monday, 01/20

(runs through last class day, 05/02

VETERAN TUTOR PANEL

4:00 – 4:30 pm

EMPLOYMENT REQUIREMENTS

4:30 – 5:00 pm

Lisa Kiewra

PLEASE FILL OUT MINUTE PAPERS

5:10 – 5:20 pm

GOODBYE