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Welcome to CEOStephen Yochum

June 18, 2013

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What’s On Tap for Today

The Briar Suite at Pat O’Brien’s

Transforming the Services Business

Best-in-Class Business ModelsProduct-centric Service-centric

Best-in-Class Service Partner Executive Panel

Smart Services StrategyAnd Business Value Realization

Ingram Micro Services Advantage

(Pictured)

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Ingram Micro

Transforming the Services Business

Tim DickJune 18, 2013

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Ingram Micro’s High-Value Distribution Strategy for Cisco

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Ingram Micro Breadth Drives Reach

Excel: Value OfferedCreate a foundation of operational /transactional excellence to profitably gain share and scale

Partner Segmentation Architectural Alignment Field Engagement Services Resell

Strengthen: Value AddedBuild on established presence in high-growth areasBTO HCS/Cloud Meraki Eco-Systems

(Citrix, EMC) GSA/Promark Services Practice VCE

Develop: Value CreatedAcquire expertise in new areas to augment core capabilities and leadership

Cisco ISV IM Mobility Managed Service SMART Licensing

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Moving Up the Value Stack

Value OfferedResell Services

Volume Business: Focus on fulfillment + resaleAutomation + operational optimization to ensure a low transaction frictionMarketing to and through distribution and end user demand creation

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Value AddedServices Practice

Contract management + Practice developmentAdvisory Services with Cisco best practicesCisco Smart + Collaborative Services adoption

Value CreatedManaged Services

Distributor -branded solutions backed by Cisco SMART Services, Advanced Services and Collaborative

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Services Knowledge and Investment

INGRAM MICRO

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Selection, Price and Availability

Specialized Account Resources

Transactional Excellence

Technology Enablement

Vendor Support

Partner Network

AdvancedBusiness Services

More Services. Greater Value.

Sales + Profit

ExpansionCredit and Creative Financing

Advanced Technical ServicesIM Cloud and

Tech Services

Demand Generation

Bulletproof Execution

Partner Enablement

Partner

Integration

For Solution Providers

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Services

New Service Offerings

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