WELCOME TO ACE TRAVEL GROUP DO WE DO 10 • CORPORATE TRAVEL SOLUTIONS 10 o GLOBAL TRAVEL PLANNING...

ACE TRAVEL GROUP, P.O. Box 6152, Jeddah 21442, Saudi Arabia Website: www.ace-travel.com

WELCOME TO ACE TRAVEL GROUP A leading travel management company in Saudi Arabia

Committed to exceed customer expectations.

Company Profile

ACE TRAVEL GROUP, P.O. Box 6152, Jeddah 21442, Saudi Arabia Website: www.ace-travel.com | Email: [email protected]

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TABLE OF CONTENTS

WHO ARE WE 3 • MISSION STATEMENT 3 • INTRODUCTION 3 • WHO IS WHO 4 • STRATEGIC BUSINESS UNITS 5 • CARAVAN TRAVEL 6 • HUMAN RESOURCES 7 • PARTNERSHIP 8 • AIRLINE REPRESENTATION 9 • AFFILIATIONS 9 WHAT DO WE DO 10 • CORPORATE TRAVEL SOLUTIONS 10

o GLOBAL TRAVEL PLANNING AND RESERVATIONS 11 o GLOBAL HOTEL BOOKINGS 12 o MEETINGS AND CONFERENCES 12 o INCENTIVE TRAVEL 13 o GLOBAL CAR RENTALS 14 o ONLINE FULFILLMENT CENTERS 14 o VIP SERVICES 15 o EMERGENCY SERVICE CENTERS 15 o TRAVEL INSURANCE 15

• LEISURE TRAVEL 16 o DOMESTIC AND INTERNATIONAL TOURS 16

• GLOBAL CARGO HANDLING 16 QUALITY STANDARDS 17 SUPPLIER STRATEGY AND PROCUREMENT 18 TECHNOLOGY 19 WHY ACE TRAVEL GROUP 20 CONTACT US 21

Company Profile


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WHO ARE WE MISSION STATEMENT To be a leading Travel Related Services Group by meeting our Customer needs with relevant products and quality service INTRODUCTION ACE TRAVEL is one of the group companies of the SKAB Group. The SKAB GROUP has earned an enviable reputation with a variety of interconnected business enterprises, spanning such disciplines as Environment Protection & recycling, Power Generation, Water treatment and Desalination, Contracting, Real Estate, Hospitality Industry, Shopping Malls, Travel & Tourism, Dairy Farming, Food Products and Construction and Maintenance. We strive to expand our business with partners who share our vision and commitment to expertise that has made SKAB one of the largest and most diversified groups operating in the Kingdom of Saudi Arabia. ACE TRAVEL made a modest beginning over 50 years ago and is ranked among the top three travel agencies in the Kingdom of Saudi Arabia. Our hallmark of success is our founding principles of providing customer service excellence and understanding customer needs. We strongly believe that every interaction with a customer is an opportunity to build relationships and our different divisions work seamlessly as one unit and it is this team effort that helps us to fulfill and exceed customer expectations. Our ability to reach globally and respond locally through our extensive network of partnerships helps us create the best solutions for business and travel where, when and how customers need it. Today, ACE TRAVEL Group has more than twenty five travel offices and Cargo Offices in the Kingdom. Additionally we have network of partnership associates in over 150 countries through our exclusive partnership with Carlson Wagonlit Travel the leading management company.

Company Profile


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WHO IS WHO ACE TRAVEL GROUP

Ashfaq Ahmed General Manager Shamshad Khan Director Finance Mohd Saud Al Jomaiah Regional Director – Central Province Khaled Hassoun Regional Director – Eastern Province Mohd Ali Jarrar Regional Director – Western Province

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STRATEGIC BUSINESS UNITS We have interwoven our business processes with our teams and technology providing continuous, seamless operations so that every client gets tailored solutions.

Business Travel Division Provides a complete range of travel/travel related solutions for corporate and individual business traveler

Leisure Division

Provides leisure and personal travel requirements for corporate and individual traveler.

Cargo Division

Provides comprehensive cargo services

Business Development Division Encompasses client liaison, marketing and sales, new business, new product development and quality control standards

Administrative Division

Provides central services in respect of accounts, finance, general administration and human resources.

Technology Division

Provides client specific analysis and trends.

GSA Division Provides essential link between our Airline partners and the local travel agents in the Kingdom.

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CARAVAN TRAVEL Caravan Travel is the IATA registered travel agency of ACE TRAVEL Group, which has been in business for the last 50 years. It has a total of 10 offices located in Jeddah, Riyadh, Al Khobar and Yanbu in the Kingdom of Saudi Arabia. Caravan Travel offers comprehensive travel management solutions similar to ACE TRAVEL and specializes in corporate travel management with onsite location in the large national and multi national organization. In the year 2004, Caravan Travel has entered into an exclusive partnership agreement in the Kingdom of Saudi Arabia with a leading global travel management company, Carlson Wagonlit Travel. Carlson Wagonlit Travel has offices in over 150 countries. Through its partnership association with Carlson Wagonlit Travel, Caravan Travel has an ability to provide travel solution globally, taking into consideration the local requirements.

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HUMAN RESOURCES • ACE TRAVEL Group has more than 200 highly trained dedicated and

professional employees

• We understand that people are at the heart of business and service industry is about establishing and maintaining the important personal connections that move business forward.

• Ace Travel endeavors to hire personnel possessing the best qualifications

suitable for specific job requirements. The interview process is based on “Competency Based Interview” (CBI).

• We recognize the need for the continuous learning process through our regular

training programs to enhance employee’s efficiency and competence.

• Our national & multinational staff deeply understands the challenges of corporate travel and proactively delivers best possible results.

• The average experience of our Senior Management in the Travel Industry is 15

years and the front office and supervisory staff is 10 years.

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PARTNERSHIP ACE TRAVEL GROUP is the exclusive partner of Carlson Wagonlit Travel. CWT Saudi Arabia is independently owned and operated by ACE Travel Group. With the support of CWT’s standardized globally deployed infrastructure and technology, CWT Saudi Arabia provides unique, best in class service and assistance to all travelers.

CWT at a Glance

Facts & Figures • Present in nearly 150 countries and territories.

• 22,000 employees.

• A diverse client portfolio of large corporations, small and mid-sized companies, government institutions and non-governmental organizations. Clients include more than half of the Fortune Global 100 companies.

• US$20.5 billion in annual sales generated by CWT wholly owned operations and joint ventures in 2006.

• Over 40 million on- and offline transactions annually.

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AIRLINE REPRESENTATION ACE TRAVEL GROUP is the essential link between its Airline partners and the local travel agents. Our success, reliability and consistency and ability to deliver are reflected by our strong association with our partner airlines spanning over 10 years. 1977. General Sales Agent of SAUDIA, the National Airline, in the Kingdom of

Saudi Arabia. 1989. General Sales Agent of BIMAN, BANGLADESH AIRLINES, in the Central

and Eastern Province of the Kingdom of Saudi Arabia. 1993. Sponsor of ROYAL JORDANIAN AIRLINES in the Kingdom of Saudi

Arabia. 1996. General Sales Agent of DELTA AIRLINES in the Central & Eastern

Provinces of the Kingdom of Saudi Arabia. 2004. Exclusive Partner of Carlson Wagonlit Travel Service in the Kingdom of

Saudi Arabia. AFFILIATIONS • The American Society of Travel Agents ( A S T A )

• The Travel Industry Association of America ( T I A A )

• Universal Federation of Travel Agents Association (U F T A A )

• Japan Association of Travel Agents (J A T A )

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WHAT DO WE DO CORPORATE TRAVEL SOLUTIONS In today’s rapidly changing travel market environment, we take full advantage of state-of-the-art technology and strive to make sure that our corporate clients receive quality service and competitive price

For us, every corporate client is unique, and we tailor our services to meet their exclusive requirements through diverse range of product and service portfolios.

We are proud of our continuous, seamless operations, which differentiates us from other travel agencies GLOBAL TRAVEL PLANNING AND RESERVATIONS.

GLOBAL HOTEL BOOKINGS.

MEETINGS AND CONFERENCES.

INCENTIVE TRAVEL.

AIR CHARTER.

GLOBAL CAR RENTALS.

ONLINE FULFILLMENT CENTERS.

VIP SERVICES.

EMERGENCY SERVICE CENTERS.

TRAVEL INSURANCE.

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GLOBAL TRAVEL PLANNING AND RESERVATIONS Using streamlined processes, automated tools and advanced workflow management, ACE TRAVEL GROUP brings a higher level of simplicity and cost savings to the art of serving today’s busy corporate traveler. The client can select the travel planning and reservation solutions that best reflect its needs.

Travel Offices:

These are large street-level offices with bigger team sizes to provide comprehensive travel management solutions for business travel, leisure travel and personal travel that we opened to general public and equipped with the integration of intelligent technology Business Travel Center:

Airline reservations and ticketing services featuring experienced, knowledgeable travel consultants focused on providing business travel services, with the technology support integrated with travel offices.

Implants:

Efficient travel management model which results in high quality, fast service for the end user whilst giving concrete measurements of productivity, service level etc..

Satellite Ticket Printers

Airline ticket printing facility at corporate premises integrated with designated Ace Travel offsite office.

Our Total Travel Management solutions offer the following: • Savings on Air Travel • Convenient Itineraries • Better control and information • More time to focus on your business

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GLOBAL HOTEL BOOKINGS Based on our in-depth analysis and actionable recommendations, we can provide hotel reservations globally with instant online confirmations. With access to a wide variety of hotel properties, we proactively assist you in meeting your requirements with deliverables such as: Hotel Recommendations

Rate Review

Benchmarking against Corporate and Preferred Rates

Maps showing the locations of your selected hotels

The result?. Actionable information and big saving potential. MEETINGS AND CONFERENCES Two areas of travel spend that play an increasingly vital role in delivering substantial savings and value to corporations are “meetings and conferences” ACE TRAVEL GROUP provides leading-edge capabilities to ensure that companies reap benefits of a consolidated procurement approach. We deliver the complete spectrum of services. Our meeting and conferences services are tailored to your specific requirements, based on a thorough understanding of your objectives and leveraging our wide range of experience with leading companies around the world. Our process includes: Destination Analysis

Budgeting

Supplier Selection

Air fulfillment

Special group rates for transportation and hotels.

Planning banquets, parties, and entertainment.

Transfers & Ground transportation.

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INCENTIVE TRAVEL Incentive Travel is a global management tool that uses an exceptional travel experience to motivate and/or recognize participants for increased levels of performance in support of organizational tool. Our goal is to design and deliver superior tours and services that always exceed your organization’s expectations. We have researched destinations and hotels, and can design a tour within your client's budget, while providing the best possible value. Our Services include: Site Selection Destination Analysis Tour Design Pre-trip Preparation/Operation Special Group Events Attendees Pre-Trip Services Destination Management

Excellence in service, beyond industry standards, is our goal. AIR CHARTER We provide air charters for passenger travel and cargo worldwide. Whether the customer needs an executive business jet for an exclusive client, a large passenger aircraft to supplement their own fleet or an aircraft charter to transport urgent cargo – We will find the right solution. We give you choice of: The aircraft The destination - anywhere in the world The time

Whatever your needs we have the right aircraft... Helicopters Propeller aircraft Executive/Business jets Airliners

We'll take you where you want to be, fast... Simply one call is all it takes - we'll do the rest Efficiently, we offer the best solution for your needs.

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GLOBAL CAR RENTALS ACE TRAVEL GROUP exceeds the needs of the business traveler, with services and products exclusively designed to make each business trip more productive. We provide car rentals globally. Our qualified and friendly staff will take their time to meet your requirements and answer all your questions. ONLINE FULFILLMENT CENTERS Ace Travel offers a best-in-market, best-in-class approach for online self booking

tools.

Take control and make reservations via our Web.

Change preferences or self book trips through one online resource

View itineraries, anytime via 24/7 secured web access

Make your own reservation at your own convenience and get your tickets delivered either to your office or home.

It is a simple and powerful tool which assists you to make all your travel and

travel related arrangements.

Our online fulfillment centers are located in Jeddah, Riyadh and Al Khobar

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VIP SERVICES Your travel needs are unique and you need them to be tailored to your needs. Just tell us what you want, we understand you. To provide total travel management solutions we choose to go the “extra mile”

Meet and Assist at International Airports in Saudi Arabia

Ticket Delivery

Customized Technology Services

Global assistance through our partnership network

EMERGENCY SERVICE CENTERS With Emergency Service Centers located in Jeddah, Riyadh and Al Khobar, the travelers can enjoy one-stop access to arrange their travel in an efficient and convenient way. Comprehensive assistance, 24/7

Access to Global Distribution System (GDS)

Ticket Delivery

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TRAVEL INSURANCE We, at ACE TRAVEL GROUP, take the extra step to be in the lead and differentiated. We provide unique Travel Insurance policy specially tailored to travel covering the following: Emergency Medical Expenses

Emergency Assistance & Evacuation

Personal Accident

Personal Liability

Baggage & Personal Effects

Cancellation & Curtailment

Loss of Money

Loss of Passport

Delayed Departure

Baggage Delay

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LEISURE TRAVEL DOMESTIC AND INTERNATIONAL TOURS We offer every travel service and activity you can imagine. Just one call meets your every travel need. Whether that’s budget or luxury, short or long, we meet all your personal travel requirements. Organizing Tours, both on Domestic and International destinations. Individual and all-inclusive group tours. Hotel, Villa and Apartment rentals across the world. Choice of Cruise destination reservations. Travel Insurance. Car rentals across the world.

GLOBAL CARGO HANDLING Our passion for serving you stems from our Total Travel Management approach. We provide comprehensive cargo services from Riyadh. These are: Air freight and Sea freight

Door to Door personal effect delivery service

Packing of luggage and special handling

Customs.

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QUALITY STANDARDS Quality customer service is our greatest competitive strength, and is what our business is all about. By consistently exceeding customer expectations, we retain existing business and gain more new business. At ACE TRAVEL GROUP we follow rigorous quality standards to deliver flawless service 100% of airline bookings to be confirmed immediately or an alternative offered to

the customer. 100% of customers preferred seats to be requested where airlines permit.

100% of hotel bookings to be confirmed to the customer within 24 hours. Or

customer would be advised of a suitable alternative within 24 hours of the original request.

100% of car hires bookings to be confirmed to the customer within 2 hours or

customer would be advised of a suitable alternative within 2 hours of the original request.

Every opportunity should be taken to cross-sell products to the traveler.

100% of itineraries to be correct and complete.

100% of final packages to be complete, accurate and delivered to an agreed time

frame. 100% of customer complaints to be handled correctly and in a timely manner.

100% of refunds to be cleared within 5 working days after receipt.

All clients must be advised of fare options.

All travelers must be advised, at the time of booking, of passport, visa and health

requirements and any relevant documentation obtained for them. The office appearance must be acceptable at all times.

Staff appearance must be smart and businesslike at all times.

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HOW WE ACHIEVE THIS Periodic training to the front office staff on customer service standards.

Every process of operations is benchmarked and measured on a monthly basis,

both on an individual level and office level. Random checks are carried out to measure & monitor the quality standards and

its implementation across the spectrum of ACE TRAVEL GROUP operations. Printed feed back forms are displayed in the offices and also given to the clients

with every ticket to obtain their feedback and customers are encouraged to send their feedback by visiting our website www.ace-travel.com.

Reward programs to best performers.

SUPPLIER STRATEGY AND PROCUREMENT ACE TRAVEL GROUP brings expertise to the challenge of developing the optimum supplier strategy for maximum procurement effectiveness through consultative approach. Beyond traditional account management services, we also offer in-depth, specialized knowledge that enables our clients to optimize their largest categories of spend – AIR and HOTEL. Negotiate Corporate Rates with different Airlines.

Use special rates in the market that do not contradict with clients Travel Policy.

Provide with travel spend analysis to identify frequent Carrier/Hotel usage.

Use our preferred carriers/Hotels, so as to get benefit from our sales volume.

Obtain special deals from major airlines/Hotels through the advantage of ACE

TRAVEL volume sales potential Kingdom wide.

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TECHNOLOGY We are a travel management partner not an agency. We provide analysis not stats. Trends not complex graphs. When our corporate client wants a raw data, we provide it in a format that suits them, at a time that suits them. Our back and mid office systems are fully interfaced with the front office and can generate tailored MIS swiftly, on paper or disk. We provide you with every conceivable MIS tailored to the requirement on an individual traveler - fortnightly or monthly. Air Spend – Carrier wise, sector wise, class of travel wise.

Hotel Spend – Location wise, Number of Nights, Hotel Name.

Car Rental - Location wise, Rental Days usage, Brand of Car.

Total Travel Spend – Trends and Saving Potentials.

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WHY ACE TRAVEL GROUP Focus: We deeply understand the challenges of corporate travel.

Anticipate your travel needs and proactively deliver the best possible results.

This focus enables us to consistently deliver to our clients a superior performance and results - across countries around the globe. Core values Proven Expertise – we constantly apply our extensive industry expertise to refine

and improve our business to deliver best practices. Performance Driven – we maintain relentless focus on attaining the objectives of

our clients. Proactive Spirit – we anticipate challenges and translate them into actionable

business opportunities to deliver best results. Culturally Attuned – we offer unwavering local market focus by listening and fully

understanding each client’s unique combination of corporate culture. Leadership We deploy right people, processes, skills and technologies to deliver tangible benefits. ACE TRAVEL GROUP represents today’s realities and is structured to perform in today’s dynamic marketplace.

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CONTACT US Whether you want ACE TRAVEL GROUP to respond to a bid, or you want to learn more about our services options, tools, or how ACE TRAVEL GROUP can meet your travel services objectives, please submit your query to the address listed below and we will respond to you soon. Thank you. Corporate office

Mr. Ashfaq Ahmed General Manager ACE TRAVEL GROUP P. O Box 6152 Jeddah 21442 Saudi Arabia Tel : ++ 966 2 6060018 ext 354 Fax: ++ 966 2 6060623 Email : [email protected] Website: www.ace-travel.com

WELCOME TO ACE TRAVEL GROUP DO WE DO 10 • CORPORATE TRAVEL SOLUTIONS 10 o GLOBAL TRAVEL PLANNING...

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Transcript of WELCOME TO ACE TRAVEL GROUP DO WE DO 10 • CORPORATE TRAVEL SOLUTIONS 10 o GLOBAL TRAVEL PLANNING...