Welcome [] Site... · 2017-03-22 · DISTRICT 5 – Tripper Sharp DISTRICT 6 – David Tennant...

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Save more with Co-op Connections As a member of Cobb EMC, you are connected to valuable discounts through your Co-op Connections ® Card. Access hundreds of discounts at local retailers and thousands nationwide, including discounts at more than 60,000 participating pharmacies. Visit our website to download the mobile app or wallet card and start saving money today! cobbemc.com/discounts WHAT’S INSIDE: How we operate Bill payment tools and options Storm center and outage map Cooperative Solar Your Smart Choice Rate New member INFORMATION Dear New Member, The Cobb EMC board of directors, our more than 450 dedicated employees and I would like to welcome you to Cobb EMC. The insert pages located behind your bill are meant to introduce Cobb EMC to you and convey the cooperative difference – that which sets us apart from other investor-owned or municipal utilities. Cobb EMC exists solely for the benefit of you, our member. We appreciate your membership and welcome any questions you may have after reading this packet. Simply contact member services at 770-429-2100 or [email protected]. Sincerely, Chip Nelson President and CEO cobbemc.com Welcome Pay your bill online Internet Explorer 11+ Google Android 5.0+ Apple Safari 9.0+ Google Chrome 30+ Mozilla Firefox 27+ Cobb EMC offers online account management that allows you to easily and securely pay your electric bill in real time, monitor daily and hourly energy usage and more. To protect your information, online account management is only compatible with the following browser versions: Log in from our website at cobbemc.com. To learn more, visit cobbemc.com/account. Welcome to your cooperative As a new Cobb EMC member, you have access to important rate and co-op information via our electronic new member kit. Find our interactive welcome kit online. cobbemc.com/memberkit

Transcript of Welcome [] Site... · 2017-03-22 · DISTRICT 5 – Tripper Sharp DISTRICT 6 – David Tennant...

Page 1: Welcome [] Site... · 2017-03-22 · DISTRICT 5 – Tripper Sharp DISTRICT 6 – David Tennant DISTRICT 7 – Malcolm Swanson DISTRICT 8 – Bryan Boyd DISTRICT 9 – Eric Broadwell

Save more with Co-op Connections As a member of Cobb EMC, you are connected to valuable discounts through your Co-op Connections® Card.

Access hundreds of discounts at local retailers and thousands nationwide, including discounts at more than 60,000 participating pharmacies. Visit our website to download the mobile app or wallet card and start saving money today!

cobbemc.com/discounts

WHAT’S INSIDE:

• How we operate

• Bill payment tools and options

• Storm center and outage map

• Cooperative Solar

• Your Smart Choice Rate

New member INFORMATION

Dear New Member,

The Cobb EMC board of directors, our more than 450 dedicated employees and I would like to welcome you to Cobb EMC.

The insert pages located behind your bill are meant to introduce Cobb EMC to you and convey the cooperative difference – that which sets us apart from other investor-owned or municipal utilities. Cobb EMC exists solely for the benefit of you, our member.

We appreciate your membership and welcome any questions you may have after reading this packet. Simply contact member services at 770-429-2100 or [email protected].

Sincerely,

Chip Nelson President and CEO

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Welcome

Pay your bill online

Internet Explorer 11+

Google Android 5.0+

Apple Safari 9.0+

Google Chrome 30+

Mozilla Firefox 27+

Cobb EMC offers online account management that allows you to easily and securely pay your electric bill in real time, monitor daily and hourly energy usage and more. To protect your information, online account management is only compatible with the following browser versions: Log in from our website at cobbemc.com. To learn more, visit cobbemc.com/account.

Welcome to your cooperative As a new Cobb EMC member, you have access to important rate and co-op information via our electronic new member kit. Find our interactive welcome kit online. cobbemc.com/memberkit

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As a not-for-profit electric cooperative, Cobb EMC safely delivers reliable electricity to residential and commercial members across the cooperative’s five-county service district. Cobb EMC is one of the largest of Georgia’s 41 EMCs and among the largest of the nation’s 900 EMCs. For information about our distribution system, please visit our website.

Cobb EMC’s directors, employees and members each play an important role in the success of the cooperative. Members elect directors and approve bylaw changes. Directors work diligently to

plan for the co-op’s future and assure members’ concerns are continually addressed.

Our employees are dedicated to fulfilling Cobb EMC’s mission.

cobbemc.com/aboutus

How we operateCobb EMC serves portions of Bartow, Cherokee, Cobb, Fulton and Paulding counties.

These counties are divided into nine districts

and governed by Cobb EMC’s board of directors, listed in the sidebar on the left of this page, who are elected by and from the membership.

We operate in accordance with corporate bylaws and service rules and regulations, agreed to by the membership.

Directors serve in their positions for a term of three years. See Section 3.03 of the bylaws to learn about director tenure and election. Director bios and areas represented:cobbemc.com/aboutus

Cooperative bylaws:cobbemc.com/aboutus

Strategic plan: cobbemc.com/aboutus

BRINGING YOU THE POWER

Our co-op

Our Cooperative Principles

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Open and Voluntary Membership

Member Control

Member Economic Participation

Autonomy andIndependence

Education Trainingand Information

CooperationAmong Co-ops

Concern forCommunity

Our cooperative principles

M E M B E R S H I P | E N E R G Y | S A F E T Y

...through sound governance, management, operating practices and improving quality of life in our local communities.

COBB EMC DISTRICT MAP

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VILLA RICA RD IRWIN RD

MARIETTA

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FERRY RD

ROSWEL

L RD

EAST

PI

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DISTRICT 1 – Edward Crowell

DISTRICT 2 – Rudy Underwood

DISTRICT 3 – Kelly Bodner

DISTRICT 4 – David McClellan

DISTRICT 5 – Tripper Sharp

DISTRICT 6 – David Tennant

DISTRICT 7 – Malcolm Swanson

DISTRICT 8 – Bryan Boyd

DISTRICT 9 – Eric Broadwell

Cobb EMC commits to safely delivering reliable, competitively priced electricity while being accountable to our member-owners through sound governance, management, operating practices and improving quality of life in our local communities.

President and CEO Chip Nelson

BOARD OF DIRECTORS

Chairman Tripper SharpVice Chairman Edward CrowellSecretary-Treasurer Malcolm Swanson Eric Broadwell Kelly Bodner Bryan Boyd David McClellan David Tennant Rudy Underwood

Contacts & HoursPhone: 770-429-2100Report an outage: 770-429-2100Report hazardous conditions: 770-429-2100Fax: 770-429-3330

Address:1000 EMC Parkway Marietta, GA 30060

Walk-in hours:Monday – Friday 8 a.m. – 5 p.m.

Drive-through hours: Monday – Friday 8 a.m. – 5 p.m.

Member Care Center hours: Monday – Friday 7 a.m. – 6 p.m.

Express Pay drop box is available for non-cash payments 24/7

Need natural gas service? Gas South: 1-877-332-5442

Holidays:• New Year’s Day• Martin Luther King Jr. Day• Memorial Day• Independence Day• Labor Day• Thanksgiving & following day• Christmas Eve• Christmas Day

www.cobbemc.comEmail: [email protected]

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Community supportSince 1938, Cobb EMC has worked to be a responsible corporate citizen and to improve the quality of life in the communities we serve.

You help, too, by rounding up your bill to the nearest dollar through Operation Round Up®, which aids charitable and educational projects in our communities. The maximum tax-deductible contribution is estimated at $11.88 per year. You may stop your enrollment at any time.

The Cobb EMC Community Foundation board of directors administers Operation Round Up funds. To view the full list of recipients, visit our website. Political organizations/individuals are not eligible to receive donations.

cobbemc.com/foundation

Payment options Decide which of our payment options best fits your needs.

By mail: Just mail your bill stub and a check or money order payable to Cobb EMC.

Pay online: Easily and securely pay your bill at cobbemc.com.

• ePay: Make one time payments using a checking account with no processing fees. You may also pay by Visa®, MasterCard® or Discover® with no convenience fee.

- Pay balance now - Pay balance by due date - Schedule payments in advance

• Auto Pay: Pay monthly bills through automated drafts from your checking or savings account at no extra charge. Cobb EMC app: Take Cobb EMC on the go and make payments easily from the palm of your hand.

Pay online through your financial institution: View and pay your bill at your participating financial institution.

In person: Take a copy of your bill and pay in person at any MoneyGram location, including Walmart or CVS (processing fees may apply). Or pay by cash, check or money order at our office, located at 1000 EMC Parkway, Marietta, GA 30060.

By phone: Call our automated system at 1-855-730-8714 and follow the prompts.

cobbemc.com/pay

Use watts wisely

Cobb EMC encourages all members to conserve energy. To help reduce high service charges during peak hours, you can:

• Schedule an in-home audit with a Cobb EMC representative.

• Take our online home energy audit.

• On peak notification days, pre-cool your home and set thermostats to 82 degrees or higher during the peak conservation hours.

Visit our website to read about home improvements and energy efficiency tips and to view videos and information about our energy efficiency loans and other current conservation programs and rebates.

cobbemc.com/save

Capture YOUR SHARE OF THE SUN. The Cobb EMC Cooperative Solar program allows members to participate in solar energy production without the expense of purchasing and maintaining a solar energy system.

Cooperative Solar benefits:• Rental property tenants can participate.• Neighborhood covenants do not affect access.• No worries about holes in your roof, roof integrity

or orientation to the sun.• No contract, affordably priced, maintenance free!

cobbemc.com/coopsolar

The Smart Choice Rate is an innovative rate program that gives you a simple way to reduce your annual electric bill. Best of all, Smart Choice makes budgeting easy by minimizing fluctuation in power bills. By lowering your use during peak hours just a little, you can lower your annual cost of service. Find more information about your rate on the next page.

cobbemc.com/smartchoice

Smart Choice

Stay informed with our outage map Our outage map keeps you up-to-date on current outages. You can search for your address and see how many homes are affected by zip code or by county. In addition to showing current outages, our outage center offers storm safety tips, gives you ideas on how to prepare for storms and shows you how power is restored.

For 24/7 outage reporting, please call 770-429-2100.

cobbemc.com/outagecenter

We work together, you save money

Cobb EMC and Gas South have partnered to save you money on natural gas. As a Cobb EMC member, you can receive a special discount off Gas South’s already great everyday low rates–as well as other money-saving benefits.

cobbemc.com/gassouth

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Capture YOUR SHARE OF THE SUN. BRINGING YOU THE POWER M E M B E R S H I P | E N E R G Y | S A F E T Y

Important Information

1000 EMC Parkway, Marietta, GA 30060

Bill Date:Account Number:

02/07/20170123456

Service Address: 1000 EMC ParkwayMarietta GA 30060

Due date: Feb 28, 2017Amount due: $140.00

Account SummaryPrevious Balance $117.00Payments Received $-117.00Current Charges $140.00

Amount Due $140.00

Late payment notice: If payment is not madeby the due date, a late payment charge of $10or 1.5%, whichever is greater, will be added.

2016 2017S O N D J F M A M J J A S

0250500750

1000125015001750200022502500

Service period: Jan 1, 2017 - Feb 1, 2017Days of Service: 31Rate: Smart Choice

Current Charges Service Charge $28.00Peak Service Charge 3.0 @ $0.00 $0.00Peak Service Charge 5.0 @ $5.55 $27.75Energy Charge 1231 @ $0.06657 $81.95Residential WPA @ $-0.005 per kWh $-6.16State and Local Taxes $7.90Operation Round Up Program $0.56

Total Current Charges $140.00

Current electricity usage -Meter #:Start reading:End Reading:

012345675918760418

Meter multiplier:Metered kWh

11231

Peak Service kWh/hrBilled 8.0 - 01/17/2017 6:00 PM

DailyAverage (kWh)

MonthlyTotal (kWh)

Jan 2016 44 1231 Jan 2017 30 1154

Member care: 770-429-2100 or www.cobbemc.comPay by Phone: 1-855-730-8714Go paperless! www.cobbemc.com/paperless

Return this portion with your payment. Makechecks/money orders payable to Cobb EMC.Please include your account number.

COBB EMC MEMBER1000 EMC ParkwayMarietta GA 30060-7908

0 00000000 0 00010000000 0 0000000030000 0 0000000000000 0 0

COBB EMCPO BOX 369MARIETTA GA 30061-0369

Account Number: 0123456

Please pay by: Feb 28, 2017Amount due $140.00

Change phone number/emailTurn over for details.

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1348 1 AV 0.388 5 1348COBB EMC MEMBER C-4 P-71000 EMC PARKWAYMARIETTA GA 30060-7908

Beat the peak: It’s a hot week! Help your co-op save by keeping your peak energy usage low. Tips to lower your peak usage: www.cobbemc.com/savewatts

Stay updated: Sign up for Cobb EMC’s newsletter to stay informed about peak notification days. And don’t forget to download the SmartHub app today. www.cobbemc.com/smartchoice

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HOW TO READ YOUR BILL

1. Account Number and Service Address: The account number and service address of the account where electric service is provided.

2. Pages: Occasionally, the content of your bill may overflow to a second page.

3. Due Date & Amount Due: The amount owed and the date on which it is due.

4. Account Summary: Current and recent activity.

5. Service Period: The dates during which current charges were accumulated.

6. Current Charges: A detailed breakdown of the individual charges that make up your current bill. These include a service charge (monthly cost to deliver service), peak service charge (highest kWh/hour during a peak notification period or highest kWh/hour during the current month if a peak notification period has not been established), peak service charge line one (first 3.0 kWh/hour billed at $0.00 per kWh/hour), peak service charge line two (over 3.0 kWh/hour billed at $5.55 per kWh/hour), energy charge (kWh usage), WPA (an adjustment to follow fluctuations related to wholesale power purchase costs), state and local taxes, Operation Round Up® donation (if applicable) and charges for any other service.

7. Current Electricity Usage: Detailed information about electricity usage for the current service period, including the meter number, start and end readings and the total kWh used.

8. Peak Service kWh/hour: Your billed kWh/hour.

9. Historical Electricity Usage Graph: Shows the amount of electricity usage for each month of the past year (If you have had service at the property for less than a year, you will only see usage for the period of time you have had service at the property.)

10. Important Information: Tips to save energy and money, reminders, news and general information.

Take Cobb EMC on the go Download the free Cobb EMC app to pay your electric bill, monitor daily energy use and more. cobbemc.com/app

The wisest way to use wattsCobb EMC encourages all members to conserve energy, which helps reduce high service charges during peak hours.

cobbemc.com/savewatts

11. Payment Stub: This portion of the bill is front-and-back and should be returned along with your bill payment each month. Make sure the Cobb EMC address shows through the return address envelope window. The back of the payment stub includes instructions on various ways to pay your bill. It also includes areas to authorize recurring Auto Pay transactions and to change your account information, including phone number and mailing address.

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The Smart Choice RateThe Smart Choice Rate gives you a smart way to manage your bill. Simply control your use at the right time – during peak conservation hours – to control your bill.

Peak hours are determined by the times of day when energy is in highest demand. On specified days when peak use heightens we’ll ask you to conserve energy from 2-7 p.m.

When do peak conservation hours occur?

How will I know when peak conservation hours are called? Members will be notified a day before the peak conservation hours are expected via:

How do I keep my peak energy use low?By lowering your use during peak conservation hours by even just a little, you can lower your annual cost of service. Find tips to save energy at cobbemc.com/savewatts.

Words to knowPeak Notification Days: June through September on hot summer weekdays when Cobb EMC forecasts that we will experience higher peak use conditions. Cobb EMC may call peak conservation hours during the peak notification days. Peak notification days will exclude weekends and holidays.

Peak Conservation Hours: The period between 2 p.m. and 7 p.m. only when we are experiencing high peak energy use during peak notification days. This is the time to conserve energy and money.

Peak Service Charge: Based on the highest one-hour consumption of energy (kWh/hour) established by the member during peak conservation hours (Cobb EMC will specify in advance) or the highest consumption used during the month if peak conservation hours kWh/hour has not been set. The peak service charge that you set will affect your rate for up to the next 12 months.

Sign up for Cobb EMC newsletters and updates to stay informed about peak notification days.

cobbemc.com/smartalerts

Download the free Cobb EMC app to pay your electric bill, monitor daily energy use and more.

cobbemc.com/app

STAY CONNECTED

STAY INFORMED

JAN FEB MAR APR OCTMAY NOV DECJUN JUL AUG SEPT

Cobb EMC has prepared several ways to notify you when we are experiencing peak conservation hours.

• Monday through Friday• 2 to 7 p.m. • Excludes holidays

• Email• Online• Cobb EMC app

• Social media• 770-429-2223

EMAIL ONLINE APP SOCIAL MEDIA 770-429-2223

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No peak conservation hours Expect peak conservation hours Called peak conservation hours

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Smart Choice Rate and your billBy lowering your use during peak conservation hours just a little, you can lower your annual cost of service.

With the Smart Choice Rate, your peak service charge is determined by the highest energy need that you demand during Cobb EMC’s peak conservation hours. The peak service charge that you set will affect your rate for up to the next 12 months. That’s why it’s important to conserve energy during the peak conservation hours.

Let’s take a look at three scenarios** using the same amount of electricity – 1000 kWh:

Used minimal appliances and set a Peak Service of 3 kWh/hour

3 x $0.00 = $0.00

Used a few appliances and set a Peak Service of 5 kWh/hour

3 x $0.00 = $0.002 x $5.55 = $11.10

Used many appliances and set a Peak Service of 9 kWh/hour

3 x $0.00 = $0.006 x $5.55 = $33.30

Peak Service Charge $11.10Service Charge $28.00Energy Charge $66.571000 kWh @ .06657

TOTAL $105.67

Peak Service Charge $33.30Service Charge $28.00Energy Charge $66.571000 kWh @ .06657

TOTAL $127.87

Notice that only the peak service charge changes the total of each scenario. Controlling your use during peak conservation hours gives you the power to control your peak service charge and your bill.

Peak Service Charge $0.00Service Charge $28.00Energy Charge $66.571000 kWh @ .06657

TOTAL $94.57

*The service charge is to recover portions of cost associated with maintaining the physical distribution system such as wire, transformers and poles, as well as business operation costs such as billing, postage and the member care center.

**The above scenario is an example and is for informational purposes only. For simplicity, the scenarios above do not include taxes and/or additional charges specific to the member.

The Smart Choice Rate

Service Charge* $28.00 per month

Peak Service Charge First 3 kWh/hour billed $0.00 per kWh/hourOver 3 kWh/hour billed $5.55 per kWh/hour

Energy Charge $0.066570 per kWh

Learn more about the Smart Choice Rate at cobbemc.com/smartchoice.