Welcome

Meet:

Jeff UnderwoodPresident

Stephanie CarnotCWT Lead Agent & Carnegie Mellon

University VIP Desk Manager

David UnderwoodAccount Executive

Presentation Agenda for Carnegie Mellon University

Introduction to Carlson Wagonlit Travel (CWT) Review of travel management services available to Carnegie

Mellon. To include CWT’s online booking engine, Internet Rate Desk, 72-Hour Traveler Alert, Global Hotel Program, Global Traveler Services, Express Visa Services, 24-Hour Emergency Center, and the CWT Service Guarantee

Carlson Wagonlit’s global network and current vendor negotiation strategies for Carnegie Mellon University

Brief demonstration of online capabilities. Demonstration will include Carnegie Mellon travel page, online booking engine, and online reporting tools

Comments & Questions

Introduction to Carlson Wagonlit Travel Carlson Wagonlit Travel was formed in 1994 with the union of U.S.-based

Carlson Travel Network and France-based Wagonlit Travel.   Carlson Companies boasts an annual systemwide revenue exceeding $22

billion and continues to be one of the countries largest private companies. Carlson Companies owns many familiar brands: Regent International Hotels,

Radisson Hotels and Resorts Worldwide, Country Inn and Suites, T.G.I. Friday’s, Radisson Seven Seas Cruises, Carlson Wagonlit Travel, Travel Agents International, Thomas Cook, plus many others.  

Wagonlit Travel, is part of the Accor Group. The Accor Group is a publicly held worldwide travel, hospitality and services company based in Paris, France, with $18 billion in system-wide revenues. Some of the company’s most familiar brands include: Novotel, Sofitel, Motel 6, Europcar Interrent, Carlson Wagonlit Travel, and Wagon-Lits Railway Service Company. 

Together, Accor and Carlson jointly own Carlson Wagonlit Travel. March 18, 2004 Carlson Wagonlit Travel purchased Maritz Corporate Travel,

adding over $1 billion in annual air volume. Underwood Travel is an associate of Carlson Wagonlit. We are the region’s

largest associate and have been a resource for specialized corporate travel management in Pittsburgh for over 26 years.  

Together, this partnership between local and global synergies, represents a complete travel management company where all of our resources are available and passed directly on to the Carlson Wagonlit Travel customer.

Local Strength, Global Reach, Cultural Diversity

Review of Travel Management Services

The Carnegie Mellon/CWT online booking engine

Internet Rate Desk 72-Hour Traveler Alert CWT Hotel Program Global Traveler Services 24-Hour Emergency Center CWT Service Guarantee

The Carnegie Mellon/CWT Online Booking Engine

Overview: Convenient and easy to use Compares your airline reservations with the best “web-

only” fares offered by Orbitz, Travelocity, Expedia & SideStep and many others.

Customized specifically to meet your travel needs to include all Carnegie Mellon travel policies, negotiated vendor discounts, and Travel Arranger interface with multiple travelers.

Local fulfillment of reservations by highly qualified CWT agents dedicated to Carnegie Mellon.

Integrated MIS captures 100% of agency and “web-only” purchases with consolidated travel data

All CWT negotiated hotel rates immediately available online

Online Booking Convenience

Maps and Guides

Up-To-The-MinuteStatus

Seat Maps

AnywhereAnytime

24x7Bookings

FastItineraries

Internet Fare Comparison

Save money by utilizing internet-only fares.All fares compared side-by-side on one easy to read page.Compare web-only fares against negotiated corporate rates.Capture all travel expenditure data in management reports.Enforce corporate travel policies to determine when internet fares should be utilized.Feel confident that your travelers always receive the lowest available fare.

One-Page Internet Fare Comparisons & Custom Seat Maps

Reserve Travel (without Purchase) and Email for Approval

72-Hour Traveler Alert

Designed in response to the confusing rules and restrictions instituted by most major airlines.

E-mails each traveler who holds a non-refundable ticket and notifies them that they have 72-hours to make any changes to their existing travel plans.

CWT Agents will discuss all options available to the traveler and the costs associated with each option.

Protects Carnegie Mellon from significant losses due to travelers who are not familiar the new airline regulations or who forgot about their non-refundable ticket purchase.

Global Alliance Hotel Programme

10,500 plus properties worldwide, all at Discounted Rates

Many Properties Offer Carlson Customers Exclusive Amenities (breakfast, phone calls, newspaper, room upgrades, etc)

Program Includes Property Descriptions, Price Comparisons, City Maps & More! Visit http://www.cwtpreferredhotels.com for a database of all properties. Sign in as a new user and register. Password is "cwtrates".

Global Traveler Services Program

Offers access from anywhere in the world 24 hours a day, 365 days a year through highly trained consultants who speak over 30 languages.

Customer Care Services - doctors, hospitals, medical assistance, legal assistance and emergency cash transfers worldwide

Lost or Stolen Services - travelers checks, credit cards and passport/travel documents

Financial Services - cash transfers, drafts, wires, foreign currencies and travelers checks

Concierge Services - courier referral, translation services, global messaging, worldwide event ticketing, and restaurant referrals.

Click here for more details on the Global Traveler Services Program

Express Visa Service

Visas & Passports to All Countries Exclusive Pricing for CWT clients 24 Hour Emergency & Information Line

for CWT Clients For further details and Carlson

exclusive pricing, click on www.expressvisa.com/cwt.Password: hit27?46#

24 Hour Emergency Center

All calls are linked Directly to CWT Offices and Reservation System .

Toll Free Number or Collect From Anywhere in the World

Multi-Lingual Inbound Service Automatic Access to Travel Information All Information Secured by Carlson

Emergency Numbers Provided on Each International ItineraryAustralia 1-800-12-3560Bahamas 1-800-345-8463Bahrain 800-425Belgium 0800-7858Brazil 000814-550-3422Canada 1-800-466-7801Chile 123-0-020-3732Columbia 9801-52126Cyprus 080-9-0284Denmark 8001-7580Dominican Republic 1-800-751-6632Finland 0-800-1-59876France 0800-902-956Germany 0130-8-17897Greece 00800-12-2975Guam 1-800-213-4665Hong Kong 800-963-094Hungary 00-800-11974Indonesia 001-803-011-0628Ireland 1-800-55-5985Israel 1-800-940-1996 

Italy 167-8-78544Japan 00531-1-23944Korea 00798-14-800-0736Luxembourg 0800-6531Malaysia 1-800-80-2611Mexico 95-800-345-8463Netherlands 0800-022-1627New Zealand 0800-447-319Norway 800-16017Panama 011-800-507-0531Philippines 102-7-1-800-120-0240Poland 0-0-8001112-441Portugal 195-351-2103Singapore 800-120-0984Sweden 020-79-7478Switzerland 0800-89-5215Taiwan 0080-13-8746Thailand 001-800-12-006-0614Turkey 00800-151-0618United Kingdom 0800-897-157Uruguay 000-413-598-0691Venezuela 8001-4774All Other Countries Call Collect to USA – 201-843-4664

Group and Meeting Services

CWT has a Group and Meeting Specialist to assist Carnegie Mellon University Travelers.

Negotiated Airline Discounts for any group of 10 or more traveling together or to the same destination.

Provides savings of up to 45% vs. full fare Airline discount programs are negotiated to

include one free ticket with every 40 issued. Group discounts also available on hotel

accommodations. CWT can manage all of the meeting planning

needs for your group.

CWT Customer Service Guarantee

CWT disseminates a traveler satisfaction surveys upon the completion of each itinerary

Results of the survey are calculated quarterly. CWT guarantees that the majority of Carnegie

Mellon travelers responding to our survey will be satisfied with our service levels.

If the majority of respondents rate our service as below average in any category, we will reduce our fees by 20% until the results of the next survey are calculated.

Carlson Wagonlit’s Global Network & Negotiation Strategies

Carlson Wagonlit Travel is backed by more than 4,000 locations in more than 141 countries. Including cities and countries that are frequently visited by Carnegie Mellon travelers (Doha, Edinburgh, London, Milan, Amsterdam, Singapore, Frankfurt, Australia, Hong Kong, Taiwan, Japan)

CWT will develop an overall savings strategy for each market in which you operate and negotiate vendor negotiations.

Current Vendor Negotiations

Italy - A contract with Alitalia is currently under review. Discounts have been offered for up to 38% depending on the class of service with a minimum booking commitment. Non-stop service is currently being offered from New York and Boston and will also be available from Washington-Dulles on March 28.

Qatar - A contract has been finalized with British Airways for travel to Doha. The discounts will be 15-25% depending on the class of service. British Airways offers service from their hubs in Chicago, Boston, Philadelphia, and Los Angeles. Trans-Atlantic flights will connect in London for direct service to Doha. We are also working with the CWT office located in Doha. This provides Carnegie Mellon personnel stationed in Qatar with a local point of contact and they can use their services for return flights to the United States.

Car Rentals - We have begun discussions with car rental companies concerning a discount program for CMU personnel. In addition to providing a discount, all CMU travelers would be enrolled in the car rental company’s preferred traveler program.

Contact Information

Jeff UnderwoodPresident

Tel. 412-278-2300 ext. 112Email: Jeffu@CarlsonUTA.com

Stephanie CarnotCWT Lead Agent & Carnegie Mellon VIP Desk

ManagerTel. 412-278-2300 ext. 117

Email: Stephanie@CarlsonUTA.com

David UnderwoodAccount Executive

Tel. 412-278-2300 ext. 120Email: David@CarlsonUTA.com

Thank You!