Welcome KitDiscover the benefits of being a subscriber

Dear Subscriber,

We know you have many choices these days for news coverage, both locally and nationally, and supporting a free press has never been more critical. That’s why I want to thank you for your support of Greenville News, ensuring we can continue crafting stories that impact the community and the world at large.

For more than 144 years, The Greenville News has been serving readers in the Upstate, delivering stories that affect, inform and inspire you. And this is only the beginning of the benefits you receive as a subscriber of Greenville News.

Your subscription includes unlimited access to greenvilleonline.com and our mobile apps with breaking news and personalized news alerts, exclusive newsletters tailored to your interests and more exciting perks.

This welcome kit includes helpful and important information about your subscription. You can also view this information online at help.greenvilleonline.com.

Thank you for supporting Greenville News.

Sincerely,

Katrice Hardy

Regional Editor

Greenville News

P.O. Box 1688Greenville, SC 29602-4100

PART OF THE USA TODAY NETWORK

Table of Contents

Newsletters Get exclusive newsletters and the latest news with Daily Briefing and more topics.

PodcastsListen to award-winning podcasts from Greenville News and across the network.

Social MediaFollow us on social media for even more news coverage.

e-Edition Access the digital copy of the newspaper on any device.

Bonus SubscriptionGive one digital subscription to a family member or friend, for free!

Mobile AppsStay on the pulse with our suite of mobile apps.

Making Changes to Your AccountChange your mailing address, update your password and more.

Billing & PaymentLearn about our secure EZ Pay program or how to make a payment online or by phone.

Place a Temporary Hold on Print DeliverySuspend or resume delivery of your print edition.

Report a Delivery IssueContact us to report an issue with your print delivery.

How to Access the e-EditionCreate your online account to access the newspaper on your devices.

ACCOUNT MANAGEMENT

GETTING STARTED4

RESOURCES & CONTACT INFORMATION5

SUBSCRIBER BENEFITS6

7

8

Getting Started

Visit help.greenvilleonline.com for helpful information about your subscription.

PAGE 4

As a subscriber of Greenville News, you have unlimited access to local and national news on greenvilleonline.com, exclusive subscriber-only newsletters, access to the e-Edition, innovative storytelling through virtual reality and podcasts, breaking news alerts and personalized news feeds on our Greenville News mobile app with “My Topics,” and much more.

Here are three easy steps to get you started:

LOG IN TO ACCESS MORE BENEFITSYour subscription includes online access to greenvilleonline.com, mobile and tablet access and the e-Edition, a digital replica of the print edition. Visit greenvilleonline.com/activate to log in or create an account and start enjoying these benefits and more.

SIGN UP FOR NEWSLETTERSDive deeper into the stories that matter to you with our wide selection of newsletters. Visit greenvilleonline.com/newsletters to sign up for our newsletters.

MANAGE YOUR ACCOUNTReview payment history, update payment and billing information, place a temporary hold on print delivery and more. Visit account.greenvilleonline.com to manage your subscription.

1

2

3

Resources & Contact Information

Visit help.greenvilleonline.com for helpful information about your subscription.

PAGE 5

LIVE CHATgreenvilleonline.com/subscription

EMAIL USgreenvillenews@gannett.com

ONE-TIME PAYMENTaccount.greenvilleonline.com/payPLACE A TEMPORARY HOLD ON PRINT DELIVERYaccount.greenvilleonline.com/delivery-temporary-stop

REPORT A DELIVERY ISSUEaccount.greenvilleonline.com/delivery-issue

ENROLL IN AUTOMATIC PAYMENTS (EZ PAY)account.greenvilleonline.com/auto-pay

NEWSLETTERSgreenvilleonline.com/newsletters

WEBSITEgreenvilleonline.com

E-EDITIONgreenvilleonline.com/enewspaper

CALL US1-800-736-7136

Contact a member of our customer support team with questions about your subscription.

Review payment history, update delivery preferences, place a temporary delivery hold and more.

View all benefits included in your subscription.

CUSTOMER SERVICE help.greenvilleonline.com

ACCOUNT MANAGEMENT account.greenvilleonline.com

SUBSCRIBER BENEFITS help.greenvilleonline.com

Subscriber Benefits

Visit help.greenvilleonline.com for helpful information about your subscription.

PAGE 6

E-EDITION | greenvilleonline.com/enewspaperOn the go? Take the news with you. You get an exact digital replica of the print edition. The e-Edition allows you to flip the pages, scan the headlines and read the stories on your device of choice, any time.

SOCIAL MEDIA | greenvillenews @GreenvilleNews You can connect with us on your favorite social media channel and follow trending stories as they’re happening. Get updates on breaking news and share and comment on the news you care about on the social sites you use every day.

NEWSLETTERS | greenvilleonline.com/newslettersGet subscriber-only newsletters and the latest news with the Daily Briefing and more. Select the topics you like and we’ll deliver tailored content directly to your inbox.

PODCASTS | podcasts.usatoday.com

BONUS SUBSCRIPTION | account.greenvilleonline.com

Looking for a good laugh or true crime mystery? Listen to podcasts from Greenville News and other USA TODAY NETWORK podcasts from around the country for the latest insights on sports, crime, news, pop culture and more.

Share one free digital subscription with a family member or friend and they can enjoy unlimited access to theadvertiser.com too. Log in to your account to share.

Mobile AppsSUBSCRIBER BENEFITS

The Greenville NewsGet the latest news from around Greenville and Upstate South Carolina with the Greenville News mobile app. The app is free to download and the home section is available to all users. Your subscription includes access to this app, the mobile website, e-Edition and, if you choose, delivery of the print edition. After downloading the app, tap on the key icon to start your subscription, or you can also sign in to the app using your existing Greenville News account.

The Greenville News Print EditionIntroducing the Greenville News Print Edition app, where subscribers can read The Greenville News — with all the stories, photos and ads — shown just as they appear in print. Subscribers can use their current account login to access current and back issues.

Visit help.greenvilleonline.com for helpful information about your subscription.

PAGE 7

Stay on the pulse with our apps. The Greenville News app includes breaking news alerts, personalized news feeds with “My Topics,” offline reading and immersive VR experiences. The e-Edition, or Print Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started.

Account Management

Visit help.greenvilleonline.com for helpful information about your subscription.

PAGE 8

MAKING CHANGES TO YOUR ACCOUNTUpdating your account information is easier than ever. To change your mailing address, billing information, newsletter preferences and more, visit account.greenvilleonline.com.

BILLING & PAYMENTOur EZ Pay program offers the convenience of renewing your subscription through automatic deductions from either a checking account or credit card. No more bills to pay and checks to write! EZ Pay is secure, fast and simple.

To enroll in EZ Pay, visit account.greenvilleonline.com/auto-pay.

To make a one-time, online payment, visit account.greenvilleonline.com/pay.

If you prefer to make a payment by phone, please call 1-800-736-7136.

PLACE A TEMPORARY HOLD ON PRINT DELIVERYPlanning a vacation and need to place a temporary hold on your print delivery? Visit account.greenvilleonline.com to suspend or resume delivery of your print edition. You can submit multiple vacation hold requests in advance if you are going to be traveling in intervals.

HOW TO ACCESS THE e-EDITIONAfter creating your online account, visit greenvilleonline.com/enewspaper to view the e-Edition. You can also access the e-Edition via the Daily Briefing newsletter or in the account management portal.

REPORT A DELIVERY ISSUEWe strive to deliver your print edition on time and regret any delivery issues you may encounter. If we’ve made a mistake, please report the issue at account.greenvilleonline.com so we can correct our error.

UPDATE YOUR DELIVERY ADDRESSMoving soon? Update your print edition delivery address at account.greenvilleonline.com to prevent a disruption in your delivery service.

Last Page