WELCOME

Interested in a different way to raise

money? We may have the

fundraising solution that your group is

looking for.

CONTACT:mgraham@calgaryflames.com

Ph: 571-2212Fax: 571-9760

Or check us out at:www.calgaryflames.com(Click on Community)

The Process• READ THROUGH THE INFORMATION • DECIDE IF THIS IS SOMETHING THAT YOUR

GROUP WOULD BE INTERESTED IN

• CONTACT YOUR GROUP MEMBERS TO ASSESS THE LEVEL OF INTEREST

• CONTACT PROGRAM COORDINATOR, ARRANGE FOR A MEETING

• COMPILE A LIST OF MEMBERS WILLING TO VOLUNTEER

• BOOK TRAINING DATE(S)

• CHOOSE YOUR PREFERRED GAME DATES PLUS FIVE ALTERNATE DATES THAT YOUR GROUP WOULD LIKE TO WORK

• ARRANGE FOR WCB COVERAGE

• ARRANGE FOR INSURANCE COVERAGE

• SIGN THE CONTRACT

YOU’RE READY TO GO!!

GENERAL INFORMATION

PARKING

WE WILL REIMBURSE FOR PARKINGEXPENSES ON A RATIO OF ONE REIMBURESMENT FOR EVERY FOUR WORKERS. BECAUSE OF LIMITED PARKING AVAILABILTY, WE RECOMMEND THAT GROUPS PARK IN THE CALGARY STAMPEDE LOTS AND BRING THEIR PARKING STUBS IN TO THE VOLUNTEER TABLE TO BE REIMBURSED.

BREAK ROOMA BREAK ROOM IS PROVIDED FOR ALL STAFF AS WELL AS GROUP VOLUNTEERS. THE HOURS OF OPERATION ARE THREE HOURS PRE EVENT THROUGH TO THE THIRD PERIOD OF HOCKEY GAMES.

VOLUNTEER LOCKERS

THERE ARE LOCKERS PROVIDED EXPRESSLY FOR THE USE OF THE VOLUNTEER GROUP MEMBERS. THE CALGARY FLAMES DO NOT PROVIDE LOCKS AND ASK THAT ANYONE USING THE VOLUNTEER LOCKERS BRING THEIR OWN LOCK. PURSES AND COATS ARE NOT ALLOWED IN THE CONCESSION STANDS. THE UNIFORM DISTRIBUTION CENTRE IS OPEN AS A COAT CHECK DURING EVENTS, EXPECT LINE UPS.

SHIFT LENGTHS

REGULAR CONCESSION SHIFTS START 1 ½ - 2 HOURS PRIOR TO THE EVENT START TIME. GROUP LEADERS ARE REQUIRED TO START 2 ½ HOURS PRIOR TO THE EVENT. SHIFTS ARE APPROXIMATELY 5 ½ - 6 HOURS IN DURATION.

UNIFORM

• GROUP MEMBERS MUST SUPPLY THEIR OWN DARK PANTS AND WHITE SHIRT. GOLF SHIRTS, AND WRINKLE FREE T-SHIRTS ARE ACCEPTABLE.

• DARK BLUE, OR BLACK DRESS PANTS OF A NON-DENIM MATERIAL ARE REQUIRED.• RUBBER SOLED SHOES ARE RECOMMENDED.• A VOLUNTEER APRON AND VOLUNTEER IDENTIFICATION WILL BE PROVIDED.

IF YOU ARRIVE AND DO NOT HAVE THE PROPER UNIFORM YOU WILL BE SENT TO THE UNIFORM DEPARTMENT TO BORROW A REPLACEMENT. IF YOU ARE UNABLE TO FIND A REPLACEMENT UNIFORM OR YOU CHOOSE TO LEAVE, THE GROUP WILL BE PENALIZED FOR BEING SHORT STAFFED

FLEXIBLE OPTIONS AVAILABLE

Each group is required to work a minimum of 120 Flames shifts

This can be broken into flexible groupings:

# of Voluntee

rs

# of games Total # of shifts

5 24 120

10 12 120

12 10 120

15 8 120

20 6 120

30 4 120Groups are paid $50.00 per person per shift

For a guaranteed minimum of $6000.00 per Contract term.

PLUS A BONUS OF $420.00 UPON COMPLETIONOF REQUIRED SHIFTS PAID OUT AT THE END

OF THE HOCKEY SEASON

THE DETAILS• EACH GROUP MAY CHOOSE TO WORK TOGETHER OR AS INDIVIDUALS.

• TOGETHER, A GROUP IS ELIGIBLE TO WORK FOR A PERCENTAGE OF STAND SALES (RANGING FROM 9-12%). FOR EACH GROUP OF FIVE, FOUR ARE CASHIERS AND ONE ACTS AS A GROUP LEADER. THERE IS A GUARANTEED MINIMUM OF $250.00 PER EACH GROUP OF FIVE.

• EACH GROUP SHOULD TRAIN FIVE GROUP LEADERS IF THE PERCENTAGE OPTION IS CHOSEN.

• AS INDIVIDUALS THE GROUP IS SPLIT INTO SMALLER GROUPS OF TWO OR THREE AND WORK ALONGSIDE THE PAID STAFF IN A VARIETY OF CONCESSION STANDS.

• ONCE A GROUP HAS SIGNED A CONTRACT AND HAS PICKED A FLEX OPTION AND GAME DATES THE GROUP MAY CHOOSE TO WORK OTHER EVENTS.

• GROUPS IN GOOD STANDING ARE ENTITLED TO SIGN UP FOR EXTRA EVENTS SUCH AS CONCERTS AND RODEOS.

• EVENT CALENDARS ARE SENT OUT AT THE BEGINNING OF EACH MONTH, ALL EXTRA EVENTS AND GROUP REQUIREMENTS ARE LISTED ON THESE CALENDARS.

• THE CONTRACT TERM STARTS IN SEPTEMBER AND TERMINATES AT THE BEGINNING OF THE NEXT HOCKEY SEASON

INSURANCE

EACH GROUP MUST OBTAIN AND MAINTAIN GENERAL LIABILITY INSURANCE WITH A MINIMUM 1,000,000 COMMERCIAL LIABILITY.

WCB

YOU MUST HAVE WCB COVERAGE FOR YOUR GROUP OR ARRANGE FOR YOUR ASSOCIATION’S COVERAGE TO EXTEND TO YOUR GROUP. FAX A COPY OF THE INVOICE TO 571-9760 AND WE WILL PROCESS A REIMBURSEMENT FOR ALL WCB PREMIUMS.

PROGRAM REQUIREMENTS

TRAINING

TRAINING CONSISTS OF ONE 4 1/2 HOUR SESSION

TRAINING COVERS:

RESPONSIBLE ALCOHOL SERVICE• SERVING ALCOHOL RESPONSIBLY

• CALGARY FLAMES POLICIES REGARDING THE SALE OF ALCOHOL• RECOGNIZING THE SIGNS OF INTOXICATION AND HOW TO REACT

• IDENTIFYING MINORS • WHAT ACTIONS TO TAKE AND WHEN TO TAKE THEM

ON SITE TILL TRAINING • INTRODUCTION TO QUEST POINT OF SALE SYSTEM

• HANDS ON TRAINING

OVER VIEW OF PROGRAM • UNIFORM REQUIREMENTS

• WORK STANDARDS • CUSTOMER SERVICE

• REMUNERATION

TOUR OF BUILDING• TOUR OF ALL WORK RELATED AREAS

 TRAINING DATES ARE PUBLISHED IN THE EVENT CALENDAR SENT

OUT EACH MONTH. OTHER TRAINING TIMES ARE MADE AVAILABLE IF THE EVENT SCHEDULE ALLOWS.

(MINIMUM OF 15 PEOPLE PER SESSION)

OCTOBER

THURSDAY 4 PHILADELPHIA 8:00 PM

SATURDAY 6 VANCOUVER 8:00 PM

THURSDAY 18 LOS ANGELES 7:00 PM

SATURDAY 20 EDMONTON 8:00 PM

MONDAY 22 SAN JOSE 7:00 PM

WEDNESDAY 24 MINNESOTA 7:00 PM

FRIDAY 26 COLORADO 7:00 PM

TUESDAY 30 NASHVILLE 7:30 PM

NOVEMBER

THURSDAY 1 DETROIT 7:00 PM

THURSDAY 8 VANCOUVER 7:00 PM

SATURDAY 10 EDMONTON 8:00 PM

TUESDAY 13 MINNESOTA 7:30 PM

TUESDAY 20 COLORADO 7:30 PM

THURSDAY 22 CHICAGO 7:00 PM

THURSDAY 29 ANAHEIM 7:00 PM

 

DECEMBER

SATURDAY 1 COLUMBUS 8:00 PM

TUESDAY 4 ST. LOUIS 7:00 PM

THURSDAY 6 PITTSBURGH 7:00 PM

FRIDAY 21 DALLAS 8:00 PM

SUNDAY 23 NEW JERSEY 6:00 PM

SATURDAY 29 ANAHEIM 8:00 PM

MONDAY 31 VANCOUVER 7:00 PM

JANUARY

WEDNESDAY 2 NY RANGERS 7:00 PM

TUESDAY 8 PHOENIX 7:00 PM

FRIDAY 11 NY ISLANDERS 8:00 PM

FRIDAY 18 LOS ANGELES 7:00 PM

TUESDAY 22 MINNESOTA 7:00 PM

WEDNESDAY 30 SAN JOSE 7:30 PM

FEBRUARY  

SATURDAY 2 DALLAS 8:00 PMTUESDAY 5 PHOENIX 7:00 PMTHURSDAY 7 CHICAGO 7:00 PMSATURDAY 9 EDMONTON 5:00 PMFRIDAY 22 DETROIT 7:00 PMTUESDAY 26 COLORADO 7:00 PM

MARCH 

TUESDAY 4 COLUMBUS 7:00 PMFRIDAY 7 NASHVILLE 7:30 PMMONDAY 10 ST. LOUIS 7:30 PMTHURSDAY 20 COLORADO 7:00 PMSATURDAY 22 MINNESOTA 8:00 PMTUESDAY 25 VANCOUVER 7:00 PMSATURDAY 29 EDMONTON 8:00 PM

2007 / 2008 HOME GAME SCHEDULE

PRE SEASONSUNDAY SEPTEMBER 16 FLORIDA 6:00 PM TUESDAY SEPTEMBER 25 SAN JOSE 7:00 PM

SATURDAY SEPTEMBER 22 EDMONTON 7:00 PM FRIDAY SEPTEMBER 28 VANCOUVER 7:00 PM

REGULAR SEASON

GAMES IN BLUE ARE PART OF THE

MANDATORY GAME BLOCK

MANDATORY GAME BLOCK

EACH GROUP IS EXPECTED TO WORK ONE GAME DURING THE MANDATORY GAME

BLOCK.

FRIDAY DECEMBER 21 VS DALLAS 8:00 PM

SUNDAY DECEMBER 23 VS NEW JERSEY 6:00 PM

SATURDAY DECEMBER 29 VS ANAHEIM 8:00 PM

MONDAY DECEMBER 31 VS VANCOUVER 7:00 PM

WEDNESDAY JANUARY 2 VS NY RANGERS 7:00 PM

PLAY OFF GAMES ARE ALSO MANDATORYEACH GROUP MUST WORK ONE GAME

FROM THE MANDATORY GAME BLOCK

AND ONE GAME DURING THE PLAYOFFS.

UPCOMING TRAINING DATES

CLUB SEAT TRAINING – WEDNESDAY SEPTEMBER 26 AT 6:30PM

CONCESSION TRAINING

OCTOBER15 – 5:30 PMNOVEMBER 21 – 5:30 PM

NOVEMBER 24 – 10:00 AM

Please call and confirm any attendees to the above dates. 571-2212 or email

mgraham@calgaryflames.com

GROUP APPLICATION FORM

GROUP NAME:_____________________________________

GROUP MAILING ADDRESS:__________________________

POSTAL CODE: ____________________________________

GROUP CONTACT: _________________________________

PHONE NUMBER: __________________________________

EMAIL ADDRESS: __________________________________

RETURN TO MARNA GRAHAMFAX: 571-9760

mgraham@calgaryflames.com