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[email protected] 850‐400‐4661 www.DiamondDestin.com P a g e | 1

A Q U A S C A P E W E L C O M E G U I D E

5 0 9 0 W E S T C O 3 0 A

S A N T A R O S A B E A C H

Diamond Gulf Rentals is a boutique vacation rental company dedicated to luxury and guest experience. We have put much thought into what families value and need during their stay. We truly

hope that our guests have an amazing experience and make lasting memories.

Tag us on Facebook.com/DiamondGulfRentals during your trip – we love to see your photos!


I N D E X

QUICK REFERENCE __________________________________________________ 3 FREQUENTLY ASKED QUESTIONS ______________________________________ 4 CONTACT US ______________________________________________________ 6 ACCIDENTAL DAMAGE ______________________________________________ 7 LEADING UP TO YOUR STAY __________________________________________ 8 PRIOR TO CHECK‐IN _________________________________________________ 8 CHECK‐IN DAY _____________________________________________________ 9 ACCESSING THE HOME ______________________________________________ 9 BEACH ACCESS ____________________________________________________ 10 PARKING ________________________________________________________ 10 PROPERTY RULES __________________________________________________ 11 HOUSEKEEPING ___________________________________________________ 11 AMENITIES _______________________________________________________ 13 GARBAGE ________________________________________________________ 14 COMMUNICATIONS _______________________________________________ 14 EXTRAS __________________________________________________________ 14 BEACH SERVICE ___________________________________________________ 15 MAINTENANCE ___________________________________________________ 16 THERMOSTATS ___________________________________________________ 18 OUTDOOR MUSIC _________________________________________________ 19 TV INSTRUCTIONS _________________________________________________ 19 RESTAURANTS ____________________________________________________ 25

SANTA ROSA BEACH RESTAURANTS _______________________________ 25 SANDESTIN RESTAURANTS ______________________________________ 26 MIRAMAR BEACH RESTAURANTS _________________________________ 27 DESTIN RESTAURANTS _________________________________________ 28 BREAKFAST __________________________________________________ 29 HEALTHY CHOICE _____________________________________________ 29 PIZZA _______________________________________________________ 29 ICE CREAM / SWEETS __________________________________________ 30 SPORTS BARS _________________________________________________ 30

AIRPORTS ________________________________________________________ 30 TRANSPORTATION SERVICES ________________________________________ 31 WORSHIP SERVICES ________________________________________________ 31 LOCAL SERVICES __________________________________________________ 32 ACTIVITIES _______________________________________________________ 35 SPAS ____________________________________________________________ 36 GOLF COURSES ___________________________________________________ 36 SHOPPING _______________________________________________________ 37 EMERGENCIES / MEDICAL ___________________________________________ 39 DEPARTURE PROCEDURES __________________________________________ 41

DEPARTURE PROCEDURES CONTINUED __________________________________ 42


F R E Q U E N T L Y A S K E D Q U E S T I O N S DO I NEED TO PRINT THIS WELCOME GUIDE? You may, but we will provide a printed copy at the house. We do highly suggest you forward the PDF of the Welcome Guide to all the members of your group so they can plan ahead and be familiar with the house and procedures!

WHAT HOUSEHOLD ITEMS ARE PROVIDED? All of our properties are supplied with quality, striped linens and towels that are professionally laundered. Our homes are also stocked with a starter supply of essential amenities found in a luxury hotel suite: Spa‐quality bath soaps and lotion, toilet tissue, paper towels, kitchen sponge, dish soap, laundry detergent, dishwasher detergent and garbage bags. An iron and ironing board is also available.

WHAT BEACH/POOL ITEMS ARE PROVIDED? Most properties will have beach chairs, umbrellas, beach toys and pool toys available that previous guests have left behind. Additional chairs and umbrellas may be rented through a beach service or they may be purchased at many local stores.

WHAT ITEMS SHOULD I BRING? There are several items that are not supplied that our guests like to bring with them: beach/pool towels, hair dryers, cooler for the beach, additional beach chairs / umbrellas, and condiments / spices. The house towels are NOT ALLOWED TO BE TAKEN TO THE POOL or BEACH. Also plan on bringing an additional supply of soaps/paper products/trash bags – we only provide a starter supply. You should also bring or rent locally pack‐n‐plays, baby gates, high chairs or other baby essentials.

IS THE KITCHEN STOCKED FOR COOKING? Yes! You will find that all of our properties’ kitchens are well‐stocked with the essentials for cooking. Standard items include pots and pans, bakeware, crock pot, cooking utensils, silverware, drinkware, wine glasses, dinnerware, coffee maker, blender and toaster. For sanitary reasons, no spices or condiments are provided. In addition, every property has an outdoor propane grill available for your enjoyment.

ARE PETS ALLOWED? No, all of our properties are not pet‐friendly due to sensitive allergies of homeowners or other guests. This policy is STRICTLY ENFORCED. Please reference the rental agreement for non‐compliance.

I’M ARRIVING EARLY, CAN I GET INTO THE HOUSE EARLY? If you do arrive into town early, please do not go to the home. Visiting the house or parking at the house before check‐in is not permitted. Our staff is busy preparing the house and they need parking and uninterrupted access to the house. Guests may not drop off luggage or groceries at the property prior to check‐in. Our staff will contact you with the door code when the home has been cleaned and then inspected by our staff. Our housekeepers are not permitted to give guests access to the property. ON CHECK‐IN DAY, CAN I GO TO THE BEACH BEFORE MY HOUSE IS READY? Absolutely! You may use any of the nearby public beach accesses with parking. We ask that you do not park at the house, until check‐in time, however. The beaches with the most public parking will be at Gulf Place and the Fort Panic (near Stinky’s Fish Camp) public accesses. Both locations have parking, nearby dining with water views and full bars to enjoy while you wait. If complimentary beach access is included with your stay, it usually does not start until your first, full‐beach day (the day after check‐in). If you plan to arrive early, feel free to call the beach vendor Burke’s Beach Service | 850‐585‐8462 to see if it can be arranged to begin on the day of your arrival. WHEN I ARRIVE, DO I GO TO YOUR OFFICE TO GET KEYS? There is no need to! All of our homes are keyless and our digital door lock system eliminates the hassle of picking up keys! A door code will be provided at check‐in. CAN I RENT ADDITIONAL BEACH CHAIRS / UMBRELLAS? Absolutely! This is handled through the beach service vendor, Burke’s Beach Service | 850‐585‐8462 – Diamond does not provide this service, so please contact the beach vendor directly!


THE POOL FEELS CHILLY, CAN IT BE HEATED? Yes, our private pools may be heated for a fee. It is best to schedule this at least 7 days in advance with our office for these reasons: There will be an additional charge for getting the pool heat turned on within 7 days of your arrival; it takes up to 48 hours for the pool to get to its full operating temperature. Also, if the outdoor temperatures are 45 degrees or less, the pool heaters will not operate. CAN THE POOL BE HEATED FOR ONLY A COUPLE OF DAYS? No, the heater can only be turned on for the entire length of your stay. The pool companies schedule the servicing of the pool and

turning the pool heater on/off based on your arrival and departure.

HOW MUCH IS POOL HEATING & HOW DO I REQUEST IT? Visit our website to view pricing and to schedule the heat to be turned on during your stay (the full dates of your day must be selected): www.diamondgulfrentals.com/guests/pool‐heat/


C O N T A C T U S

‐‐‐ NON EMERGENCIES ‐‐‐ TEXT/CALL | 850‐400‐4661 x2

EMAIL | [email protected]

‐‐‐ EMERGENCIES ‐‐‐ Emergency maintenance CALL | 850‐400‐4661 x 9

Life threatening situations CALL | 911 first

‐‐‐ NEIGHBOR NOISE COMPLAINTS ‐‐‐ County noise ordinance begins at 10pm WALTON CO SHERIFF | 850‐892‐8111


A C C I D E N T A L D A M A G E | DAMAGES | Guests are responsible for the property, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not on the premises. Rearranging the furniture or removing any items from the unit is prohibited. After departure, Property Manager will inspect the unit for damage, missing items, and excessively dirty appearance. If Property Manager determines that damage is present, items are missing, or the unit is excessively dirty, Property Manager will repair the damage, replace the missing items, and/or perform a deep clean of the unit at renter’s expense. Guest authorizes Property Manager to charge the credit card on file to reimburse Diamond Gulf Rentals for any such expenses. | ACCIDENTAL DAMAGE PROTECTION | You may have purchased a vacation rental damage protection plan through PAC7 via RentalGuardian designed to cover unintentional damages to the rental home interior, up to a certain dollar amount that occur during your stay. Read more details in the Damage Protection Addendum in your guest rental agreement. However, their coverage only protects you if damages are disclosed to management prior to check‐out. Report accidents at www.diamondgulfrentals.com/oops


L E A D I N G U P T O Y O U R S T A Y | PRE‐ARRIVAL COMMUNICATION |

2 WEEKS PRIOR to your stay, you receive an emailed copy of this Welcome Guide. Please have your entire party review the arrival procedures. 1‐3 DAYS PRIOR to your stay, you will receive a text or call from our staff to prep you for the arrival day and obtain your ETA (Estimated Time of Arrival). You can text us at 850‐400‐4661.

Please account for a time change when providing your ETA…we are in CENTRAL time zone. DAY OF ARRIVAL, you will receive a text from our staff welcoming you. Later that day you will receive instructions on accessing the home. All of our homes are keyless and our digital door lock system eliminates the hassle of picking up keys! However, your door code is not provided until the home has been cleaned and inspected.

P R I O R T O C H E C K - I N | EARLY ARRIVAL ETIQUETTE | If you do arrive into town early, please do not go to the home. Visiting the house or parking at the house before check‐in is not permitted. Our staff is busy preparing the house and they need parking and uninterrupted access to the house. Guests may not drop off luggage or groceries at the property prior to check‐in. Our staff will contact you with the door code when the home has been cleaned and then inspected by our staff. Our housekeepers are not permitted to give guests access to the property. | THINGS TO DO | There are several things that you may do while you wait for the home to be cleaned and prepared for check‐in.

VISIT THE BEACH OR GULF PLACE

You may visit one of our many public beach accesses. The beaches with the most public parking will be at Gulf Place or the

Fort Panic public access. At Gulf Place there are restaurants, shopping, coffee shops, brewery, outdoor lawn and an outdoor

art walk.

RESTAURANTS

There are many restaurants in Miramar Beach / Destin that provide a fun, entertaining dining experience for the whole

family.

VILLAGE AT BAYTOWNE WHARF – 5‐6 restaurants, shopping, outdoor kids games

HARBOR WALK – 4‐5 Harbor front restaurants, shopping, outdoor kids games

LULU’S – Jimmy Buffett’s sister ‐ Bay front with outdoor games & volleyball

FUDPUCKERS – Live alligators

FAT DADDY’S – Arcade & pizza

McGUIRE’S IRISH PUB – Bay views with inside dining and a rooftop deck

GROCERY STORE We have a Walmart, Publix grocery store, a Winn Dixie, a Fresh Market and a Whole Foods. However, keep in mind that you won’t be able to access the house or refrigerator until your check‐in time – so plan your purchases accordingly.


C H E C K - I N D A Y | ARRIVAL | Check‐in begins at 4pm CENTRAL TIME. Let us know when you expect to arrive in town by texting 850‐400‐4661. If the house is cleaned and prepped prior to 4pm, we will call/text you so you can check in early! Your door code will be given at check‐in. | A WARM WELCOME | We look forward to hosting your stay! All of our homes are keyless and our digital door lock system eliminates the hassle of picking up keys! A door code will be provided at check‐in. We will be in touch in the days prior to your arrival. Please keep us informed of any changes to your ETA so we can plan accordingly. | ADDRESS | 5090 W Co Hwy 30a, Santa Rosa Beach, FL 32459 | Google Map |

A C C E S S I N G T H E H O M E

| LOCATION |

The main entry is located on the East side of the garage. A digital door lock is located on this door for entry.

| ACCESS CODE |

Your access code will be provided on your arrival date. The code is specific to the dates of your stay and the code will begin working

at the 4pm check‐in time. Make sure you press the (bottom left button) after you put in your code…example: 1234 | DOOR LOCK INSTRUCTIONS | ‐TO UNLOCK 1. Enter your 4 digit code followed by 2. The lock will unlock the deadbolt electronically ‐TO LOCK FROM THE INSIDE 1. Ensure the door is closed all the way 2. Turn the deadbolt thumb‐turn ‐TO LOCK FROM THE OUTSIDE 1. Ensure the door is closed all the way 2. Just press the – no code is needed


| DOOR & WINDOW POOL ALARMS | The doors and windows leading to the pool area are armed with alarms for the security of your small children – they are white boxes next to the doors and windows. They are required under FL State Law – DO NOT TAMPER OR DISABLE THESE ALARMS. A $1,000.00 fee will be assessed if the alarms have been tampered with.

THESE DOORS & WINDOWS MUST REMAIN CLOSED ‐ TO EXIT: Press the interior button prior to opening the door. You have 7 seconds to exit and close the door. ‐ TO ENTER: Press the exterior button prior to opening the door. You have 7 seconds to enter and close the door. ‐ TO SILENCE THE ALARM: Press the button and ensure the door is completely closed.

B E A C H A C C E S S

| LOCATION | The closest beach access is the Lake Causeway Access (at the West end of the Vizcaya community).

P A R K I N G

| DESIGNATED PARKING | Please park only in the driveway or in the garage. Never park on sidewalks, on the road, on the grass or on the neighboring properties – this may result in your vehicle getting towed. There is parking for 6‐7 vehicles. | TRAILERS / BOATS / RV PARKING | Please notify us ahead of time if you will be bringing any trailers, boats, RVs or travel trailers. Parking may be allowed, but all wheels must remain on the driveway or in the garage.


P R O P E R T Y R U L E S 1. AC ON / DOORS & WINDOWS CLOSED – Do not leave the AC on with the doors/windows open. This will cause the units to freeze and stop working. 2. NOISE – Be respectful of other guests staying in the neighboring houses. Quiet time is 10pm – 7am in conjunction with County noise ordinances. 3. NO SMOKING – this is a non‐smoking home. If you smoke outside, please make sure the doors and windows are shut. Please properly dispose of butts and do not throw in landscaping. A $1,000.00 fee will be assessed if the property has been found to be smoked in. 4. NO PETS – Pets are not permitted in the rental home. Non‐compliance of these rules and regulations will result in immediate eviction with no return of any and all payments made, including the security deposit. 5. AGE REQUIREMENT – No reservations will be made to students or singles under the age of twenty‐five (25). One (1) guardian is required for every four (4) singles under the age of twenty‐five. Guardians must accompany their children under the age of twenty‐five (25) at all times and be present at the time of check‐in. Underage drinking and/or partying are not allowed. Non‐compliance of these rules and regulations will result in immediate eviction with no return of any and all payments made. 6. ITEMS ON THE BEACH – Do not leave anything on the beach overnight. The beach patrol will take anything left overnight. 7. BONFIRES / FLAME – No bonfires or open flame on the rental property. 8. MAXIMUM OCCUPANCY – The maximum number of guests for this property is limited to 13 occupants. Exceeding the maximum occupancy will result in immediate eviction and forfeiture of all money paid. No more than 13 persons are allowed on the property at any time. 9. SWIMMING POOL – Diving is not allowed: diving or jumping into the pool may result in head, neck, or spinal injuries. The renter accepts all risk of the pool and specifically agrees that no minor will swim unaccompanied by an adult. 10. ALARMS ON DOORS & WINDOWS LEADING TO POOL – The doors and windows leading to the pool area are armed with alarms for the security of your small children – they are white boxes next to the doors. They are required under FL State Law – DO NOT TAMPER OR DISABLE THESE ALARMS. A $1,000.00 fee will be assessed if the alarms have been tampered with. 11. RESPECT THE HOME – Please treat this home as if it were your own. We have supplied everything in the home for your convenience. Please leave everything you find in the home for the next guests. Report accidents to www.diamondgulfrentals.com/oops 12. SUNSCREEN APPLICATION – Do not spray sunscreen inside the home or on the balconies as it can damage the floors. Do not apply sunscreen directly before entering the pool as this can cause the water to get cloudy.

H O U S E K E E P I N G | TOWEL / LINEN SUPPLY | The home is adequately stocked with 2 sets of towels per occupant and sheets for all beds. The washers / dryers located in the home may be used for laundering the linens. You may schedule a mid‐week clean or towel exchange for a fee. | ARRIVAL INSPECTION | If the property is not cleaned to your satisfaction upon your arrival, please let us know within 48 hours of your arrival ‐ we will have our staff re‐clean those items. It must be reported to us within 48 hours in order for the items to be re‐cleaned at no charge. | BEACH & POOL TOWELS | Beach & pool towels are not supplied. The house bath towels and house linens are NOT ALLOWED TO BE TAKEN TO THE POOL OR THE BEACH, or a linen‐replacement fee will be assessed.


A M E N I T I E S | SUPPLIED ITEMS: LINENS |

Bath towels, kitchen towels and bed linens are supplied. Bath towels & house linens are not to be used outside at the pool or at the

beach.

| SUPPLIED ITEMS: KITCHEN / LAUNDRY|

A starter supply of amenities are provided. Most of our guests need to bring an additional supply of these items for a longer stay.

‐ Paper towels

‐ Dish soap

‐ Dishwasher detergent

‐ Sponge

‐ Laundry detergent

‐ Trash bags

‐ Pair of kitchen towels

| SUPPLIED ITEMS: BATHROOM |

A starter supply of amenities are provided. Most of our guests need to bring an additional supply of these items for a longer stay.

‐ Roll of toilet paper per bathroom

‐ Set of soaps per bathroom: bar soap / shampoo / conditioner / shower gel / lotion

| SUGGESTED ITEMS TO BRING |

‐ Beach / pool towels

‐ Condiments / spices

‐ Hair dryer

‐ Cooler for the beach

‐ Additional beach chairs / umbrellas

‐ Additional paper products / soaps / detergents beyond our starter supply

‐ Pack‐n‐play, baby gates, high chairs (these may be rented through our vendor listed in “Local Services” at the end of this guide)

| SUPPLIED SMALL APPLIANCES |

‐ Clothes iron

‐ Coffee maker, 12 cup & Keurig

‐ Blender

‐ Toaster

‐ Crock pot

| ARRIVAL DAY GROCERY DELIVERY |

Plan ahead and save yourself a lot of time in the grocery store by having

groceries delivered the day you arrive!

Deliveries can only be scheduled after the 4pm check‐in time!

INSTACART (PUBLIX) | www.instacart.com

WALMART DELIVERY | grocery.walmart.com

DESTIN GROCERY GIRLS | www.destingrocerygirls.com / 850‐512‐2347


G A R B A G E

| SCHEDULED GARBAGE PICK‐UP | Trash days are Monday and Thursday mornings. We suggest placing the cans out by the road the night before pickup. Please bring the cans back and store them under the stairs on the East side of the house. Please bag all trash before it goes into the trash cans. A CLEANING FEE will be assessed if you dump loose food / garbage into the trash cans. | ADDITIONAL GARBAGE PICK‐UP | If trash removal is needed outside of the Monday / Thursday pickups, an additional pickup by a third‐party can be scheduled for a fee. Please contact our office if you would like this arranged.

C O M M U N I C A T I O N S

| INTERNET ACCESS | The network name is ‘Aquascape’ and security code is ‘emeraldwater’. | PACKAGE DELIVERIES |

| UPS or FedEx | You may have packages delivered to the house via UPS or FedEx during your stay. | USPS | Do not have USPS mail or packages sent to the house address. Our rental homes do not have mailboxes, so neither mail or packages get delivered by the postal service. In the event that mail or packages get sent to the house, please visit the post office in the city of your rental home: Destin 175 Main St 850‐837‐6312 Miramar Beach 322 Miramar Beach Dr 850‐269‐1186 Santa Rosa Beach 3906 US Hwy 98 W 850‐267‐2280

E X T R A S

| BEACH TOYS | You are welcome to use any of the beach chairs, umbrellas and toys in the garage. Please keep them rinsed / organized for the next guests to enjoy.


B E A C H S E R V I C E

| DAILY BEACH SERVICE | Seasonally, 1 beach service setup is complimentary for our guests. This consists of 2 chairs and 1 umbrella ‐ the seasonal dates varies from year to year based on the beach vendor. Additional beach setups may be purchased by contacting the vendor: Burke’s Beach Service | 850‐585‐8462 | BEACH SERVICE PROCEDURES | Depending on the time of year, one beach set up may be included with your stay (usually mid‐March to October). This includes 2 chairs and 1 umbrella.

1) On your first beach day, arrive early to the Lake Causeway Access (at the West end of the Vizcaya community). Look for the TEAL beach chairs and umbrellas.

2) Find your reserved set that has your name and/or Aquascape house name on it. 3) You may take your own beach chairs to the beach and set them up around your complimentary set up. 4) If you would like to rent additional set ups, you may choose additional chairs and rent from Burke’s Beach Service directly. 5) Umbrellas and/or chairs may not be set up during inclement weather, or may need to be removed if inclement weather is

coming. If you find the umbrella not open, it has been closed for safety reasons. Do not open the umbrella. 6) The beach service is typically set up by 9am and taken down by 5pm. Service starts the first full day after your arrival and

ends on your last full day.


M A I N T E N A N C E

| NOTIFICATION OF MAINTENANCE NEEDED | For maintenance issues please notify us by texting/calling 850‐400‐4661 or emailing [email protected] during business hours. Any emails or texts that come in outside of business hours will be responded to the next business day, Monday to Saturday. For after hours emergency maintenance, we can be reached only by phone: 850‐400‐4661 x9. For life‐threatening emergencies, first call 911. | SWIMMING POOL |

The water level must be kept at the middle of the tile to maintain operation of the pool / filtration – the sun/heat will evaporate the water and lower the pool level. Please use the garden hose to ensure proper water level if there isn’t an auto‐fill device on the side of the pool (it will be a gray box with a garden hose attached to it). The pool is cleaned and treated on a schedule of once per week. A pole/net is provided to scoop out leaves – please keep it stored on the fence by the pool equipment. Pool heating – Heating the pool requires payment and scheduling prior to your arrival. Please schedule this 7 days prior to your arrival to avoid a late scheduling fee. Pools will not be heated if the outside temperature is lower than 45 degrees. The pool will not reach temperatures of a hot tub – it is only guaranteed to heat to 10 degrees warmer than the ambient air temperature and can take up to 48 hours to reach temperature. If the outdoor temperatures are 45 degrees or less, the pool heaters will not operate.

Troubleshooting the pool equipment and heater: ‐Check that the water level is at the middle of the tile – please use the garden hose to raise the water level ‐Check that the skimmer basket is free of toys and debris that could cause a flow restriction ‐Listen to see if you hear the heater running (large box next to the pool filter/pump)

**NEVER TOUCH THE POOL EQUIPMENT UNDER ANY CIRCUMSTANCES**

| MAINTENANCE TROUBLESHOOTING |

Propane tank is out – An extra propane tank has been provided. If a refill is needed, you may exchange the tank at Tom Thumb, Lowe’s or Walmart and email a receipt for reimbursement. Refrigerator is not cooling – When an empty refrigerator is first stocked, it can take 12 hours to cool. It takes an extended amount of time for the refrigerator temperature to rebalance from adding room temperature items. For optimal cooling, set the refrigerator and freezer at the mid‐cooling setting and move items away from the cooling vents. Turning the temperatures to the maximum setting can make the coils freeze and not cool efficiently. Light bulbs are out – A supply of light bulbs is provided under the kitchen sink.


Electrical is out – If any outlets are not working, first check the GFI outlets in the kitchen, bathrooms and garage – press the reset button if tripped. If the GFI outlets are not tripped, check the breaker panels located: ‐ 1st fl breaker box is in the entry foyer behind the piece of artwork ‐ 2nd fl breaker box is in the laundry room

Reset Tripped GFI

Reset Tripped Breaker

Garage door isn’t opening – If the garage door does not open by pressing the button on the wall, check the GFI outlet in the entryway – if it is it tripped, it will need reset (see illustration above). The garage door opener may be on this circuit. Water is not hot enough – We ensure that the hot water heater is set to the optimal, yet safe temperature. You may need to allow more time in between showers, running the dishwasher, etc for the water to fully reheat. Air conditioning is not cooling – Make sure the thermostat is on “cool” and the fan is on “auto”. Set the temperature no lower than 69 degrees and make sure all windows and doors are shut – if this is not followed, the coils will freeze up and not cool – the only way to get it cooling again is to turn off the air and wait for the coils to thaw. Thermostat screen is blank – If the display on the thermostat is blank, please contact the office so a technician can be sent. No ice in the ice maker – The ice bin is emptied during cleaning and it may take up to 12 hours to produce ice. Pool alarms – The doors and windows leading to the pool area are armed with alarms for the security of your small children – they are white boxes next to the doors/windows. They are required under FL State Law – IT IS AGAINST THE LAW TO TAMPER OR DISABLE THESE ALARMS AND A $1,000 FINE WILL BE ASSESSED. ‐ TO EXIT: Press the button prior to opening the door. You have 7 seconds to exit and close the door. ‐ TO ENTER: Open the door to enter, close the door and press the button within 7 seconds. ‐ TO SILENCE THE ALARM: Press the button and ensure the door is completely closed. ‐ BEEPING: If the pool alarm is chirping, notify our office so we can change the batteries. Smoke detector is beeping – If the smoke alarm is chirping, notify our office so we can change the batteries – DO NOT DISABLE THE ALARM BY REMOVING THE DETECTOR OR ITS BATTERIES.


Garbage disposal is not working – If there is no power, push the reset button on the underneath side of the disposal. If the disposal is jammed, you can use the allen wrench key (located in the cabinet) on the underneath side on the spindle to manually clear the jam.

WiFi not working – Ensure that the proper network name of ‘Aquascape’ and password of ‘emeraldwater’ is used. The modem/router are located in the kitchen on the counter top. Follow these steps to reset: ‐ Unplug the power to the modem/router and wait 30 seconds ‐ Plug the power back in to the modem/router and wait for all lights to come on before reconnecting **NEVER HOLD DOWN THE RESET BUTTON on the modem/router, it will perform a factory reset**

T H E R M O S T A T S

| SMART THERMOSTATS | This home is equipped with Smart Thermostats. If the doors and windows are left open, the thermostats will shut off to save energy and prevent the units from freezing up. Home Screen

FAN | Set to ‘Auto’ MODE | Set to ‘Cool’ or ‘Heat’ | Increase Temperature | Decrease Temperature SCHEDULE | This is disabled


O U T D O O R M U S I C

| OUTDOOR SPEAKERS | This home is equipped with outdoor Bluetooth speakers by the pool Instructions

1) Connect the Bluetooth of your device to the speakers2) Play music from your device 3) Control the volume from your device **Please be respectful of your neighbors and play music at a moderate volume

T V I N S T R U C T I O N S

| SMART TVs: NETFLIX & PANDORA | For your convenience, all the TVs are equipped with Netflix and Pandora with active subscriptions. Please DO NOT SIGN OUT of the accounts that they are logged into. You may, however sign into your own personal accounts such as Hulu, Amazon, etc… | SMART BLURAY PLAYER | The living room is equipped with a Smart BluRay player. In the living room, Netflix and Pandora can be used either through this BluRay device or through the Dish Network DVR. If you have a HULU account, you may sign on with your account in the BluRay interface. | 1ST FLOOR BEDROOMS | TV Inputs Satellite TV: set input to “HDMI 2 SATELLITE”

Netflix/Pandora: set input to “HDMI 2 SATELLITE” DVD: set input to “AV DVD‐VCR” Wii: set input to “COMP Wii” To watch Satellite TV: 1. Use the DISH remote and press “SAT” and then press the TOP Power button to turn on the receiver 2. Use the DISH remote and press the BOTTOM Power button to turn on the TV 3. Use the buttons in the center of the remote (guide, volume, channels, etc) to control the satellite receiver

To watch Netflix: 1. Use the DISH remote and press “SAT” and then press the TOP Power button to turn on the receiver 2. Use the DISH remote and press the BOTTOM Power button to turn on the TV 3. Press the “MENU” button, then click on “NETFLIX”

To watch Pandora: 1. Use the DISH remote and press “SAT” and then press the TOP Power button to turn on the receiver 2. Use the DISH remote and press the BOTTOM Power button to turn on the TV 3. Press the “MENU” button, then click on “APPS”, then click on “PANDORA”


To watch a DVD: 1. Use the DISH remote and press “TV” and then press the BOTTOM Power button to turn on the TV 2. Use the DISH remote and press “Input” until the input is on “AV DVD/VCR” 3. Use the DISH remote and press “DVD” and then press the TOP Power button to turn on the DVD player 4. Insert your DVD and use the control functions on the DISH remote to control the DVD player To use the Wii: 1. Use the DISH remote and press “TV” and then press the BOTTOM Power button to turn on the TV 2. Use the DISH remote and press “Input” until the input is on “COMP WII” 3. Turn on the Wii by pressing the yellow‐lit power button located on the console 4. Insert your game and use the controllers **DO NOT MOVE THE WII CONSOLE TO ANOTHER ROOM** To use the Sound System: 1. Use the DISH remote and press “AUX” and then press the TOP Power button to turn on the Receiver 2. Press “DVD” on the front of the receiver to play any audio that the TV is set to 3. Press “TUNER” on the front of the receiver for FM music 4. Press “CD” on the front of the receiver to play music through an iPod / 3.5” Aux adapter

| 2nd & 3rd FLOORS BEDROOMS | TV Inputs Satellite TV: set input to “HDMI 1” DVD: set input to “DVD” or “BLU RAY” (in the Living Room) To watch Satellite TV: 1. Use the DISH remote and press “SAT” and then press the TOP Power button to turn on the receiver 2. Use the DISH remote and press the BOTTOM Power button to turn on the TV 3. Use the buttons in the center of the remote (guide, volume, channels, etc) to control the satellite receiver To watch Netflix: 1. Use the DISH remote and press “SAT” and then press the TOP Power button to turn on the receiver 2. Use the DISH remote and press the BOTTOM Power button to turn on the TV 3. Press the “MENU” button, then click on “NETFLIX”

To watch Pandora: 1. Use the DISH remote and press “SAT” and then press the TOP Power button to turn on the receiver 2. Use the DISH remote and press the BOTTOM Power button to turn on the TV 3. Press the “MENU” button, then click on “APPS”, then click on “PANDORA”


| LIVING ROOM | To watch Cable TV:

KEEP THE REMOTE POINTED TOWARDS THE TV 1. Use the remote and press “WATCH TV” button at the top. This will turn on all devices and set the correct input. 2. Use the buttons in the center of the remote (guide, volume, arrows, etc) to control the cable box 3. When finished, press “ALL OFF” to turn off the TV & receiver or select your next “ACTIVITY”

To watch Netflix:

KEEP THE REMOTE POINTED TOWARDS THE TV 1. Use the remote and press “WATCH A MOVIE” button at the top. This will turn on all devices and set the correct input. 2. Use the buttons in the center of the remote (play, stop, volume, arrows, etc) to control 3. When finished, press “ALL OFF” to turn off the TV or select your next “ACTIVITY”

To listen to Pandora:

KEEP THE REMOTE POINTED TOWARDS THE TV 1. Use the remote and press “LISTEN TO MUSIC” button at the top. This will turn on all devices and set the correct input. 2. Use the buttons in the center of the remote (play, stop, volume, arrows, etc) to control 3. When finished, press “ALL OFF” to turn off the TV or select your next “ACTIVITY”


To watch Blu‐Ray:

KEEP THE REMOTE POINTED TOWARDS THE TV 1. Use the remote and press “MORE ACTIVITIES” button at the top. This will turn on all devices and set the correct input.

2. Press the “right arrow” located below the screen to scroll until you see “Watch Blu‐Ray”

3. Press the “side button” located to the left OR right of the screen next to “Watch Blu‐Ray” 4. Use the buttons in the center of the remote (play, stop, volume, arrows, etc) to control 5. When finished, press “ALL OFF” to turn off the TV & Blu‐Ray or select your next “ACTIVITY”

To watch Hulu, Amazon Prime, YouTube and other SMART TV APPS:

KEEP THE REMOTE POINTED TOWARDS THE TV 1. Use the remote and press “MORE ACTIVITIES” button at the top. This will turn on all devices and set the correct input.

2. Press the “right arrow” located below the screen to scroll until you see “Watch SmartTV Apps”

3. Press the “side button” located to the left OR right of the screen next to “Watch SmartTV Apps” 4. Use the buttons in the center of the remote (play, stop, volume, arrows, etc) to control 5. When finished, press “ALL OFF” to turn off the TV or select your next “ACTIVITY”

To TROUBLESHOOT:

The remote has a very easy ON‐SCREEN HELP guide that will fix any sync issue. Just press the “HELP” button.

KEEP THE REMOTE POINTED TOWARDS THE TV 1. Press “HELP” button at the top 2. Follow the on‐screen directions

‐‐SEE ILLUSTRATIONS ON NEXT PAGE‐‐


| REMOTE DIAGRAM |


R E S T A U R A N T S

For our complete list, visit our full guide to restaurant & attractions: diamondgulfrentals.com/attractions | S A N T A R O S A B E A C H R E S T A U R A N T S |

The Perfect Pig 7 Town Center Loop C11, Santa Rosa Beach

Stinky’s Fish Camp5960 W County Hwy 30A, Santa Rosa Beach

The Vue on 30a 4801 W County Hwy 30A, Santa Rosa Beach

Shunk Gulley Oyster Bar 1875 S Co Hwy 393, Santa Rosa Beach

Trebeache 2052 County Rd 30A, Santa Rosa Beach

Great Southern Cafe 83 Central Square, Santa Rosa Beach

Basmati’s Asian Cuisine 3295 W County Hwy 30A, Santa Rosa Beach

Bud and Alley’s2236 E County Hwy 30A, Santa Rosa Beach

Caliza Restaurant 23 Nonesuch Way, Alys Beach


| S A N D E S T I N R E S T A U R A N T S |

Fleming’s Prime Steakhouse 600 Grand Blvd, Sandestin

Tommy Bahama525 Grand Blvd, Sandestin

Seagar’s Prime Steaks and Seafood4000 S Sandestin Blvd. Sandestin

Bijoux 9375 Emerald Coast Pkwy #22, Sandestin

Marlin Grill9100 Baytowne Wharf Blvd, Sandestin

Emeril’s800 Tchoupitoulas St, Sandestin

Cantina Laredo 585 Grand Blvd N, Sandestin

Vint’ij Food & Wine585 Grand Blvd N, Sandestin

The Beach House4009 S Sandestin Blvd, Sandestin


| M I R AM A R B E A C H R E S T A U R A N T S |

PJ’s Pasta, Pizza, Ice Cream 10859 Hwy 98, Miramar Beach

Fat Clamenzas12273 Hwy 98, Miramar Beach

Sushimoto12889 Hwy 98, Miramar Beach

Cabana Cafe 112 Seascape Dr, Miramar Beach

Real Thai Fusion11275 Emerald Coast Pkwy, Miramar Beach

Mezcal Mexican Grill80 Seascape Dr #101, Miramar Beach

The Surf Hut 551 Scenic Gulf Dr, Miramar Beach

Aegean Greek Restaurant11225 Hwy 98, Miramar Beach

Acme Oyster House90 Seascape Drive, Miramar Beach


| D E S T I N R E S T A U R A N T S |

McGuire’s Irish Pub 33 U.S 98, Destin

Boshamps Seafood & Oyster House414 Harbor Blvd, Destin

Pazzo Italiano34904 Emerald Coast Pkwy, Destin

Camille’s Kitchen 2931 Scenic Hwy 98, Destin

Captain Dave’s on the Gulf3796 Scenic Hwy 98, Destin

Marina Cafe404 Harbor Blvd, Destin

790 On The Gulf 2996 Scenic Hwy 98, Destin

Jackacuda’s Seafood and Sushi36120 Emerald Coast Pkwy, Destin

LuLu’s4607 Legendary Marina Dr, Destin


B R E A K F A S T

The Donut Hole Santa Rosa Beach/Inlet Beach/Destin

Another Broken EggSanta Rosa Beach/Sandestin/Destin

Sunset Bay Cafe158 Sandestin Blvd N, Sandestin

H E A L T H Y C H O I C E

Hibiscus Café 117 Defuniak St, Santa Rosa Beach

First Watch4427 Commons Dr E, Destin

Everkrisp625 Grand Blvd, Sandestin

P I Z Z A

Pizza by the Sea Santa Rosa Beach/Miramar Beach

Fat Daddy’s4942 US 98, Santa Rosa Beach

Pascalli Kitchen1688 Scenic Gulf Dr, Miramar Beach


I C E C R E A M / S W E E T S

Blue Mountain Beach Creamery 2129 S Co Hwy 83, Santa Rosa Beach

Smallcakes36150 Emerald Coast Pkwy #110, Destin

Gulf Coast Burger CompanyDestin & Panama City Beach

S P O R T S B A R S

Growler Garage 4368 W County Hwy 30A, Santa Rosa Beach

Buffalo Jacks 11275 Emerald Coast Pkwy #3, Destin

Miller’s Ale House34906 Emerald Coast Pkwy, Destin

A I R P O R T S

Northwest Florida Regional Airport (VPS) Fort Walton Beach

www.flyvps.com

Northwest Florida Beaches Int’l Airport (EPS) Panama City

www.iflybeaches.com/Escape

Pensacola International Airport (PNS) Pensacola

www.flypensacola.com


T R A N S P O R T A T I O N S E R V I C E S

Free 30a Trolley Shuttle service from Dune Allen to Seaside

www.sunshineshuttle.com/30a‐trolley

Livewell Black Car Service850‐534‐0183

www.livewell30a.com

Uber/Lyft www.uber.com / www.lyft.com

W O R S H I P S E R V I C E S

Redeemer 30a www.redeemer30a.com

427 Greenway Trail, Santa Rosa Beach

Coastline Calvary Chapelwww.coastlinelife.net/destin

310 Mountain Dr. Destin, FL 32541

Destiny Worship Centerwww.destinyworshipcenter.com

122 Poinciana Blvd Miramar Beach, FL 32550

St Rita Catholic Church www.saintritaparish.org

137 Moll Dr, Santa Rosa Beach

Corpus Christi Catholic Church www.ccdestin.com

307 Beach Dr, Destin

7:30 AM Beach Servicewww.destinumc.org

3500 Scenic Highway 98 E, Destin


L O C A L S E R V I C E S

Beach Chair Service Burke’s Beach Service

850‐585‐8462

www.burkesbeachservices.com

Bicycle RentalsLivewell

850‐534‐0183

www.livewell30a.com

Golf Cart Rentals Livewell

850‐534‐0183 www.livewell30a.com

Paddleboard/Kayak Rentals Livewell

850‐534‐0183

www.livewell30a.com

Dolphin CruisesSouthern Star

850‐837‐7741

www.southernstardolphincruise.com

Catamaran SailingSmile‐N‐Wave Catamaran

850‐368‐5921

www.sailingindestin.com

Parasailing Just Chute Me 850‐650‐4630

www.parasaildestin.com

Pontoon RentalsWet‐N‐Wild

850‐243‐2628

www.destinflboatrentals.com

Jet Ski RentalXtreme H2O

850‐978‐3060

www.xtremeh2o.net�


Fishing: Party Boat Swoop Fishing Party Boat

850‐337‐8250

www.swooppartyboat.com

Fishing: Charter BoatTwilight Charter

850‐650‐2869 www.fishingcharterdestin.net

SnorkelingDestin Snorkel

850‐269‐2329 www.destinsnorkel.com

Surf Lessons

Ride On Surf School 850‐240‐7822

www.rideonsurf.com

Beach Game RentalsLivewell


Paddleboard Tours & Yoga30a Paddleboard Yoga

239‐560‐6667

www.30apaddleboardyoga.com

Sandcastle Lessons Beach Sand Sculptures

303‐681‐2631

www.beachsandsculptures.com

Beach Wheelchair RentalBeach Powered Mobility

850‐333‐0210

www.beachpoweredmobility.com

Scooter RentalsCoastal Cruisers

850‐543‐6146

www.coastalcruisersdestin.com


Beach Bonfires Permit required & only available on certain beaches

Livewell 850‐534‐0183 www.livewell30a.com

Catering

Chris Holbrook 850‐428‐2624

www.signaturecatering30a.com

CateringSarah K’s Gourmet 850‐269‐0044

www.sarahks.com

Private Chef Chef Jekyll

850‐200‐7766

www.chefjekyll.com

Grocery DeliveryInstacart (Publix)

Walmart

Destin Grocery Girls

Beach and Wedding Photography Lily & Sparrow www.lilyandsparrowphoto.com

Collis Thompson www.mellowmedia.biz

Massage Mobile Therapies

850‐797‐8809

www.mobiletherapiesdestin.com

Fitness Center (daily/weekly)Grand Fitness 850‐424‐4301

www.grandfitnessfl.com

Baby Furniture RentalsLivewell



A C T I V I T I E S

Seaside Santa Rosa Beach

www.seasideFL.com

The Hub 30aSanta Rosa Beach www.hub30a.com

Rosemary BeachSanta Rosa Beach

www.rosemarybeach.com

Baytowne Wharf Sandestin

www.baytownewharf.com

Harbor WalkWest Destin

www.emeraldgrande.com/harborwalk‐village

EO Wilson Biophilia CenterFreeport

www.eowilsoncenter.org

Eden Gardens State Park Santa Rosa Beach

www.floridastate.org/park/eden‐gardens

Gulfarium Marine ParkOkaloosa Island/Fort Walton

www.gulfarium.com

Wild Willy’s Dinosaur AdventureOkaloosa Island/Fort Walton

www.wwazone.com


Gulf Breeze Zoo Gulf Breeze

www.gulfbreezezoo.org

Morrsion Springs

Ponce de Leon

www.co.walton.fl.us/523/morrison‐springs

Canoe Econfina SpringsYoungstown

www.canoeeconfinacreek.net

S P A S

Henderson Spa

850‐424‐4482 www.hendersonbeachresort.com/spa

Serenity by the Sea

850‐622‐9595 www.serenitybytheseaspa.com

Float Brothers Float Spa850‐460‐8720

www.floatbrothers.com

G O L F C O U R S E S

Santa Rosa Golf Club 850‐267‐2229

www.santarosaclub.com

Sandestin Golf (3 Courses)850‐267‐8155 / 850‐267‐8144

www.sandestin.com/golf‐sandestin

Emerald Bay Golf Club850‐837‐5197

www.emeraldbaygolfclub.com


S H O P P I N G

For The Health Of It 2217 W County Rd 30A, Santa Rosa Beach

Modica Market 109 Center Ave, Santa Rosa Beach

Whole Foods4402 Legendary Drive, Destin

Fresh Market 4495 Commons Dr W, Destin

Publix2038 US 98, Santa Rosa Beach

Walmart6712 US 98, Santa Rosa Beach

Winn Dixie 65 Poinciana Blvd, Miramar Beach

Santa Rosa Pharmacy2050 W Co Hwy 30A, Santa Rosa Beach

CVS Pharmacy2050 W Co Hwy 30A, Santa Rosa Beach


Seaside Boutiques Santa Rosa Beach

www.seasidefl.com/shop‐dine

Rosemary Beach Merchants

Santa Rosa Beach

www.rosemarybeach.com/merchant‐directory

The Market ShopsSandestin

www.themarketshops.com

Grand Boulevard 500 Grand Blvd, Sandestin

www.grandboulevard.com

Silver Sands Premium Outlets

10562 US 98, Miramar Beach

www.premiumoutlets.com/outlet/silver‐sands

Destin Commons 4100 Legendary Dr, Destin

www.destincommons.com


E M E R G E N C I E S / M E D I C A L

| EMERGENCY | Dial 911 | WALTON COUNTY SHERRIFF | 850‐892‐8111 (non‐emergency)

| HOSPITAL | Sacred Heart Hospital / ER‐ Miramar Beach 7800 US Hwy 98 Miramar Beach, FL 32550

| WALK‐IN CLINIC | Palmetto Family Care – Santa Rosa Beach 4821 US Hwy 98 Santa Rosa Beach, FL 32459 (cash only – no insurance accepted)

Emerald Coast Urgent Care ‐ Miramar Beach (not 24 hr) 12598 US Hwy 98 Miramar Beach, FL 32550

| BEACH SAFETY | 850‐267‐1298 Current Conditions: www.visitsouthwalton.com/safety For SMS/Text updates for beach safety & surf conditions: Text SAFETY to 31279


D E P A R T U R E P R O C E D U R E S Housekeepers have a limited amount of time before the next arrival. Please follow ALL procedures to avoid departure fees: (reference section 6 and section 16 of your Rental Agreement) | CHECK‐OUT TIME | Check‐out time is promptly at 10am Central. A half‐day rent charge will be assessed for missing the check‐out time as more housekeepers will be required to complete the cleaning on time. | LINENS | 1. Place dirty towels on the floor in each bathroom. 2. Leave the beds unmade ‐ do not remove the sheets or remake the beds. | KITCHEN | 1. Wash all dishes and cookware. Your last load of dishes may be running in the dishwasher when you depart. 2. Organize the kitchen cabinets. Make sure kitchenware is clean and organized for the next guest to enjoy. 3. Wipe out the refrigerator shelves. You may leave unopened items for the housekeepers to take home. | TRASH | 1. Bag all trash from inside the house and take to outside garbage cans. A $75 fee will be charged if any trash is left in the house. 2. Roll the garbage cans to the street. | CLEANING | If the house is left excessively dirty, more housekeepers will be required and an additional cleaning fee will be assessed. 1. Leave the home tidy when you depart, just like you arrived. 2. Move any decor or furniture back to its original location, using our website photos as a reference. 3. Clean the outdoor grill by burning off all food for 10‐15 minutes on high and brush the grates. | GARAGE | Please rinse sand off all beach chairs, bicycles and & pool/beach toys. Organize neatly back in the garage for the next guest to enjoy. | REMOTES | To avoid any charges: 1. Ensure the garage door opener be placed back on the kitchen counter 2. Ensure all TV and A/V remotes are placed below the TV on the TV cabinet

| SECURE THE PROPERTY | 1. Turn the thermostats to 76 cool. 2. Turn off all lights 3. Close/lock all doors & windows


D E P A R T U R E P R O C E D U R E S C O N T I N U E D | ACCIDENTAL DAMAGE | If you have purchased the accidental damage protection, this is your last opportunity to report any accidents. The insurance provider only covers claims that are reported DURING YOUR STAY and you are responsible for paying for any damages found that have not reported. Please report these before you depart at: www.diamondgulfrentals.com/oops

| DEPARTURE NOTIFICATION | 1. If you plan to depart prior to the 10am check‐out, please notify us the night before so we may schedule housekeeping early. (this helps us greatly when having to clean all of our homes in one day) 2. When you have departed, please click the departure link that you received by text, to report that you have vacated the house. | MAINTENANCE NOTIFICATION | If there are any items that were not previously reported, please let us know so we can address those for the next guest that will be staying. Please email those items to [email protected]. | LEAVING US A REVIEW | As a boutique family‐owned operation, 5‐star reviews are essential to staying in business. Your feedback is valuable to our staff and to future guests, so we can continue renting our homes and adding other immaculate beach homes to our portfolio. Our staff works very hard behind the scenes so you have a wonderful, luxurious experience. The staff would love to hear about how they made your stay fantastic at: www.diamondgulfrentals.com/guests/review

We hope you enjoyed this home and made wonderful memories! The Diamond Team

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