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Welcome. Andrew Johnson Director General Welcome Guests Nikki Austen – Euro RSCG Skybridge Adam...
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Transcript of Welcome. Andrew Johnson Director General Welcome Guests Nikki Austen – Euro RSCG Skybridge Adam...
Welcome
Andrew JohnsonDirector General
Welcome Guests
• Nikki Austen – Euro RSCG Skybridge
• Adam Beard – RSA Insurance Property Solutions
• Keith Harman – Fresh Travel
• Max Balfour – Metavante
• Diana Horner – Restaurant Gift Card
• Julian Timm – Empire Cinema
Apologies
• Nooshin Abderbbani – Tesco
• Yvonne West – Sainsbury’s
• Nicky Tollafield – Shoe Vouchers
• Debbie Hughes – Tenpin
• Rachelle Smith – Prepay Solutions
• John Weaver – IGH Solutions
• Wayne Harrington – Capital Incentives
Welcome your New Chair’s
Yvonne West Rachelle Smith
Sainsbury’s Prepay Solutions
Play Video here
New Executive
Helen Child
G-T-P
Executive Members Roles
Yvonne West, Chair – Research, Finance & Constitution
Rachelle Smith, Chair – Conference
Bill Alexander – Finance & Constitution, Liaisons with other Associations
Executive Members Roles
Helen Child - Regulatory & Legal, Liaisons with other Associations
Caroline Watson – Website, Membership
Development & Recruitment
Denise Porter – Website, Membership
Development & Recruitment
Executive Members Roles
Arun Glendinning – Regulatory & Legal, Research
Kevin Lake – PR
Wayne Harrington – Social Events
Secretariat
• Secretariat (day-to-day running) of the association administered by Andrew’s company Revive Sales & Marketing Ltd
• Contract includes Andrew working part time as Director General
• The secretariat contract is coming up for renewal later this year
• Executive are open to feedback on the current service offered and ideas on moving forward
Issuer member questions
• Happy with data fields being collected?• Arrangements for 2008 data to be re-collected• Timeliness of data submission• What data fields should you be completing?• Definition of consumer on line sales• % total market the members represent• Q3 review data and agree what data to be shared in SIG’s• Do you want workshop on how to fill in data?• Do you want workshop on ‘using the data to build my
business strategy’?
Service member questions
• What elements of the data would you like to see?• Value of the data?• Are you prepared to pay?
Service Member Discussion• All members would like clarity on all the definitions mean. E.g does
Leisure include Marriott??, What does ‘Other Non Food’ mean etc.• Service members:
– Expect to receive all top level data as part of their membership.– They would like to see further Break downs by Channel – B2B/ Consumer –
Paper/Gift cards/e-vouchers– See actual Sales v promotional– Unit Volumes as well as turnover– Sales by sector– Some members would be happy to ‘Pay as you go’ for report when they needed
them, however general consensus was, they would not want to see a rise in the membership for all, as some members simply don’t need the reports.
– Those that would pay extra would pay no more than £250 per adhoc report.– Service members also suggested that perhaps they should submit their own
data?
Afternoon Tea & Networking
‘What If’ – Woolworths II
Managing the potential PR nightmare
Val Mumby – ClarevilleJohn Starr - Clareville
Negative PR
Can we expect negative PR this Christmas?
Annual media topic?
What can we all do about it?
Customer Confidence
Unredeemable gift cards and vouchers
Safety of funds
Expiry dates
Why pick on us?
Easy target
Big names
Lots of customers
Journalists are becoming more savvy
The Media Who are they?
National print, broadcast, regional media including:
– Watchdog– Inside Out– You and Yours– Mail on Sunday
Consumer champions?
Reputation
Protect your brand and the reputation of the industry
Every positive has a negative
The Call
What do you do when the call comes in?
Do you have a protocol?
Do you want us to have a protocol?
The Call Five things to do
1) Ask – who?, what?, when? and why?
2) Listen and write down the answers
3) Delay
4) Think about your response and who else needs to know
5) Call back
Member Comments
• 1 member felt the association had not done enough during last Christmas negative press, and believe we should be more proactive.
• They believe as an association we should communicate 1 message to appease consumers
• Suggested a ‘Light Protocol’ be put in place• More emphasis on positive PR in the first
instance
Conference Feedback
• Positive feedback from delegates, sponsors and exhibitors
• Increased non-member delegates
• Well established as the conference for prepaid gifting
Conference 2010
• In March or April• 1 day event• London venue• 2 streams – ‘advanced’ & ‘beginners’• Suggestions for sessions now open• Potential Sponsorships, exhibition stands and
speaking slots contact Sarah at UKGCVA office• Exec to organise a working Group
E-money MatrixForm of Token Reconciliation System Acceptance Type Load Type Spend Type
Paper Manual Single Brand – single legal owner
Individual Goods & Services
Card Electronic – data storage of voucher number
Single Brand – franchise Corporate Goods, Services & Cash 2
Virtual – PC Electronic- data storage of number & value
Single Brand – group structure – national
Government 1
Virtual – Mobile Single Brand – group structure – international
Mixed
Contactless Multi Brand – single owner different trading styles KEY
Multi Brand – group structure
No relevance
1 currently likely to be in scope but maybe out of scope under new regs
Multi Brand – limited network – commercial agreement 1
Out of scope
2 if prepaid product can be exchanged for cash in scope now and under new regs
Multi Brand – restricted loop – scheme branded
Likely to be in scope
Multi Brand – open network – scheme branded
Not clear
Membership Year Achievements
• Membership stands at 74• Increased attendance at meetings – 110 in Feb• Networking and social events• Rebrand • New data from Ernst & Young• Special Interest Groups trialed• YouGov & Giftex Prepay research• Management of negative press• Negotiations and representation re: PSD, EMD & VAT• Successful conference• Greater alliance with BRC & PIF
Housekeeping
• Prepaid 09, Clarion event last week at The Brewery, 400 attendees, good gift card & voucher stream
• Touchstone Exhibitions organisers of Times Crème and National Incentive Show has folded
• British Retail Consortium Dinner on 23rd September places available, contact Sarah
• UKGCVA partnership
• Tuesday 13th October
• Sheraton Park Lane, London
• Entries for Awards by 30th June
Open Loop Seminar
• UKGCVA & PIF partnership
• Complete survey on line or given today
• Results will determine if seminar goes ahead
&
Travel to Tiger Tiger – 6pm
Next members meeting 6th October 2009