WELCOME An Introduction to Your UB EAP
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Transcript of WELCOME An Introduction to Your UB EAP
WHAT IS THE UB EAP? FREE benefit offered to all UB
employees, family members & retirees.
VOLUNTARY, professional & confidential assistance program.
Information, assessment, & referral Organization/department
consultations Work-life programming.
CONFIDENTIALITYAll contacts are confidential, except:• where information is required by law,
executive order, or agency work rule, to be disclosed;
• where there is reasonable belief an individual's conduct places him/her, or another person in imminent threat of bodily harm;
• where there is reasonable belief child abuse (physical, emotional, sexual) or neglect has been or will be committed.
EAP Standards Consultation with, training of, and
assistance to work organization leadership (managers, supervisors, and union officials) seeking to manage troubled employees, enhance the work environment, and improve employee job performance.
EAP Standards
Confidential and timely problem identification/assessment services for employee clients with personal issues that may affect job performance.
Provide critical incident stress management services.
WE CAN HELP WITH:
•Addictions •Career/ Retirement •Child/ Elder Care•Critical Incident Stress Management•Financial Issues•Grief and Loss
•Legal Concerns•Life-changing Events•Mental/Physical Health•Relationship Issues•Stress Management•Organizational Issues•Veterans Issues•Other Concerns
AC/R C/A DV F
HB
HO
MH S
W/P
0
10
20
30
40
50
60
10-11 Sort Seq Code Long Name
10-11
1AA/LR
Affirmative Action/Labor Relations 0
2 B/G Bereavement/Grief Issues 123 C/R Career/Retirement Issues 284 CC Child Care Issues 25 C/A Conflict/Anger 166 C Consumer Issues 07 DV Domestic Violence 88 EC Elder Care Issues 129 F Financial Issues 13
10 G Gambling 011 HB Health Benefits Information 412 HE Health Issues 1213 HO Housing Issues 114 L Legal Issues 1315 MH Mental Health Issues 5516 P/F Parenting/Family Issues 38
17 P/HRPersonnel/Human Resource Issues 21
18 R Relationship Issues 5619 S Stress 1520 SA Substance Abuse 26
21 W/PWorkplace/Performance Issues 50
22 O/T Orientations/Training 31
02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11
First Contact 125 118 129 125 224 202 316 348 365
Follow Up 69 83 63 63 95 84 120 113 124
Total 194 201 192 188 319 286 436 461 489
25
75
125
175
225
275
325
375
425
475
EAP Contact Statistics
First Contact
Follow Up
Total
ROLE OF COORDINATORMinimize client’s distress.
Create a confidential environment.
Listen attentively to client concerns.
Provide information, assessment, and referral.
Maintain extensive database of resources and health benefit information.
ROLE OF COORDINATOR Comply with agency policies &
procedures.
Maintain professional certifications.
Assist with UB training opportunities.
Maintain monthly statistics.
Coordinate return-to-work meetings.
Demonstrate professional and ethical behavior.
Assist the EAP Committee.
Offer CISM services.
EAP COORDINATORS
Susan Bagdasarian, M.S. Crystal Kaczmarek-Bogner, M.Ed.(at 110 HRD) (at 156 Parker Hall)
Neil McGillicuddy, Ph.D. Christopher Siuta, Ph.D., LMHC(at 1021 Main Street) (at 156 Parker Hall)