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W E L C O M E A B O A R D
Pilatus Aircraft LtdP.O. Box 9926371 Stans, Switzerland Tel: + 41 41 619 62 96 Fax: + 41 41 619 62 24
Pilatus Business Aircraft, Ltd.11755 Airport WayBroomfield, Colorado 80021, USATel: + 1 303 465 9099 Fax: + 1 303 465 9190
Pilatus Australia Pty Ltd 17 James Schofield DriveAdelaide Airport SA 5950, Australia Tel: + 61 8 8234 4433 Fax: + 61 8 8234 4499
www.pilatus-aircraft.com1.800.PILATUS
PIL0511D
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www.pilatus-aircraft.com
We are the largest and most experienced
manufacturer of single-engine turboprops
in the world and are headquartered in Stans,
Switzerland. Welcome to the Pilatus family.
This brochure is designed as an orientation
to all the great services, warranties,
information and culture that await you.
Pilatus Aircraft Ltd
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Your best resource when considering the
purchase or servicing of a PC-12 is your nearest
Pilatus Center. They can help you locate and
purchase the right aircraft for your mission and
best value for your investment.
Whether it is knowledge of service bulletin history,
maintenance requirements, the resale market,
inventory selection, model change history, or
even the history of any particular serial number
aircraft, your Pilatus Center is the expert when
it comes to understanding the PC-12.
It’s why Pilatus has been selected #1
in customer service for the last 12 years
in a row by Pro Pilot Magazine.
See fold-out cover for sales & service center contact information
Pilatus Authorized Sales & Service Centers
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Pilatus PC-12 New Aircraft Warranty
A i r c r a f t
2 years/2,000 Hour Systems
7 years/5,000 Hour Airframe
Pilatus PC-12 New Aircraft Limited
Warranty Policy
E n g i n e
5 years/2,500 Hour
Pratt & Whitney Canada Corp.
Enhanced Warranty for New Engines:
www.pwc.ca/en/home
A v i o n i c s
3 year Standard Warranty
Honeywell New Aircraft Product Warranty:
https://portal.honeywell.com/wps/portal/
aero/support
P r o p e l l e r
2 years/2,500 Hour
Hartzell Propeller Inc.
New Aircraft Limited Warranty:
www.hartzellprop.com
Wa r r a n t y A c t i v a t i o n / Tr a n s f e r O w n e r /O p e r a t o r I n f o r m a t i o n
Transfer the Owner Information by
contacting your nearest Service Center
Facility or www.pilatus-aircraft.com
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N e w A i r c r a f t
Each new PC-12 from Pilatus gets delivered with
a set of documents that includes a valid revision
service for two years. The set of documents are
available in paper or electronic format (when
available) and includes:
• Airplane Flight Manual (AFM)
• Aircraft Maintenance Manual (AMM)
• Illustrated Parts Catalogue (IPC)
• Tool and Equipment Manual (TEM)
• Structural Repair Manual (SRM)
• Wiring Diagram Manual (WDM)
• Service Letters (SL)
• Service Bulletins (SB)
• Component Maintenance Manuals (CMM)
The following additional documents are also
included in the delivery package (though the
revision services are normally handled by the
respective Original Equipment Manufacturers
directly):
• Engine Maintenance Manual (EMM)
from P&WC
• Propeller Owner Manual from Hartzell
S u b s c r i p t i o n s / D o w n l o a d s
Publications are available online
at www.pilatus-aircraft.com
Customer Support > Publications > PC-12
F r e e d o w n l o a d s
• Documentation Status List
• Flight Manual Temporary Revisions
• Aircraft Maintenance Manual Chapters 00, 04
and 05 (Introduction, Airworthiness Limitations
and Scheduled/Unscheduled Maintenance)
• Service Bulletins (Information
& Decision Base relevant pages)
• Service Letters Index
• Safety Information
• PC-12 NG Data Loading Guide
Publications
S i m C o m : F l i g h t Tr a i n i n g
All your training needs for the PC-12 NG
and earlier models are handled by SimCom
in Orlando, Florida or Scottsdale, Arizona
depending on the aircraft model. Feel free to
contact them with any questions about training.
www.simulator.com or call 800.272.0211.
C A M P : D i g i t a l M a i n t e n a n c e Tr a c k i n g
CAMP Systems International is the largest
independent provider of aircraft maintenance
tracking services to the business aviation
market and is the exclusive Pilatus
recommended maintenance tracking service
for all PC-12 aircraft. For more information,
visit www.campsystems.com
I N D S : ( P C – 1 2 N G o n l y )I N AV – S y s t e m s u b s c r i p t i o n
The data required for Honeywell’s INAV-System
is provided by Honeywell and Jeppesen through
their partnership called Integrated Navigation
Data Service (INDS). An INDS subscription
provides INAV-System subscription for Naviga-
tion Data, Airspace and Communication Data,
EGPWM Data, and Aircraft Configuration Data
as well as Jeppesen Terminal Charts, Approach
Charts, Airport Diagrams, SIDs, STARs, NOTAMs,
Airspace Information and Noise Abatement Pro-
cedures. For more information and to order the
CD ROMs, contact INDS at +1 888 309 7555
or +1 303 328 6948 outside the United States,
or visit www.epicinds.com
T h e Tr e n d G r o u p : E n g i n e Tr e n d M o n i t o r i n g
The Trend Group is a premier provider of Engine
Trend Monitoring and Analysis to the aviation
industry worldwide. A conscientious focus on
providing timely, reliable, actionable information
to clients, in order to reduce operating costs and
enhance the safety of clients’ aircraft. For more
information, visit www.thetrendgroup.com
Preferred Service Providers
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Official Pilatus Websites
p i l a t u s - a i r c r a f t . c o m
Upcoming Events
• Come visit our booth
at a trade show near you
Online Publications
• Subscribe to our online publications
for news and information
• Service Bulletins & Service Letters
• POH temporary revisions
Technical Support
• Take advantage of our award
winning technical support
Global Warranty
• Information about your
aircraft’s warranties
Pilatus Merchandise
• Browse and purchase
official Pilatus merchandise
m y p i l a t u s . c o m
Technical Support
• Provide feedback regarding
technical issues
• Submit an Aircraft Defect Report (ADR)
• Operator feedback form
Publications
• View and download your publications
• Get transmittal notice (new publications)
• Submit feedback to publication issues
by using the publication task sheet
Global Warranty
• Transfer warranty to a new owner
(incl. publication services)
• Provide feedback regarding
warranty issues
POPA is a non-profit organization dedicated to
the interests of owners and pilots worldwide
who fly Pilatus aircraft. POPA was founded by
a group of original owners in 1996, the first
year following initial commercial delivery of the
Pilatus PC-12 aircraft. For more information,
visit www.pilatusowners.com
POPA: Pilatus Owners & Pilots Association
W E L C O M E A B O A R D
Pilatus Aircraft LtdP.O. Box 9926371 Stans, Switzerland Tel: + 41 41 619 62 96 Fax: + 41 41 619 62 24
Pilatus Business Aircraft, Ltd.11755 Airport WayBroomfield, Colorado 80021, USATel: + 1 303 465 9099 Fax: + 1 303 465 9190
Pilatus Australia Pty Ltd 17 James Schofield DriveAdelaide Airport SA 5950, Australia Tel: + 61 8 8234 4433 Fax: + 61 8 8234 4499
www.pilatus-aircraft.com1.800.PILATUS
PIL0511D